Customer Service Jobs in Washington, District Of Columbia

Job Title: Client Services Manager Job Company: Xerox Location: Washington, DC Description: AutoReqId 6208BRCommon Job Title Client Services ManagerPrimary Work Location DC, WashingtonEmployee Classification: Regular Full-TimeJob Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world's largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges.General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive.Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.Requirements: Bachelors degree required, advanced degree a plus (MBA or JD). 2 -5 years of business experience dealing with various levels of business and technical staff. Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences. Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines. Strong team-oriented player also capable of working independently and taking ownership of projects without prompting. Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word).Drawing on diversity of a global workforce and offering an equal opportunity to achieve success.EOE M/F/D/V

Job Title: Customer Service Manager Company: Treasury, US Mint Location: Washington, DC Description: The men and women of the United States Mint proudly serve the Nation by producing coinage to meet the needs of the United States.  We invite you to attempt to become a member of a public service team that, since 1792, has exclusively and efficiently created the highest quality, most beautiful and inspiring American coins and medals.  The United States Mint stands for trust, integrity, and dependability.  Through our commitment to excellence and continuous improvement, we are building on two centuries of tradition and innovation as the world's leading national mint.  Our dedication to diversity, ethics, mutual respect, and accountability reflects our heritage, our culture, and our ambition to uphold the American people's pride and confidence in the men and women whom they have entrusted to mint their coins.The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation.  As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy.  We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.We are located in the heart of Washington, DC with offices on 9th and H Street, a few blocks from the Chinatown metro station, and close to shops, museums, and restaurants.  Click here for a map of our general location. Key Information: Relocation expenses will not be paid.We offer opportunities for flexible work schedules. Click "Print Preview" to review the entire announcement before applying. Have you had oversight of a call center for inbound product sales and experience with customer service for a domestic and international clientele?If the foregoing questions describe you, we invite you to attempt to join a premier and unique organization - the United States Mint - on our continuous journey of providing Excellence for the American People.

Job Title: Customer Service Representative Company: The Henry M. Jackson Foundation Location: Washington, DC Description: Responsibilities The Henry M. Jackson Foundation (HJF) is seeking a Customer Service Representative for the Deployment Health Clinical Center (DHCC) located at the Walter Reed Army Medical Center in Washington, D.C. HJF provides administrative and management support to DHCC. The core mission of the U.S. Department of Defense, Deployment Health Clinical Center, is to improve deployment-related health by providing caring assistance and medical advocacy for military personnel and families with deployment-related health concerns. DHCC serves as a catalyst and resource center for the continuous improvement of deployment-related healthcare across the military healthcare system and the Center is a component of the Defense Center of Excellence (DCoE) for Psychological Health and Traumatic Brain Injury. Responsibilities: 1. Processes calls, prepares correspondence, and fulfills customer needs to ensure customer satisfaction 2. Relies on experience and judgment to plan and accomplish goals. 3. Demonstrates ability to follow basic department procedures 4. Demonstrates good time management, listening and verbal skills. 5. Able to take calls on 3 of the 5 lines: 6. Demonstrates accurate use of all applications (identified through call monitoring by supervisor) 7. Demonstrates very strong communication skills Required knowledge, skills and ability: Professionalism, with the following minimum qualifications: a typing speed of at least 40 wpm, proficiency in MS Office software applications, PC word processing. (Windows and DOS, Microsoft Word, Power Point, Excel, Access), and Internet-research skills. Strong organizational, interpersonal, written and oral communications skills. Minimum Education and Training Requirements: High School diploma required, some college preferred, knowledge and experience in working with soldier-based programs; Military background also preferred. Minimum Experience: 2-4 years work experience in an office setting; Experience in information management and preparing/maintaining correspondence. Physical Capabilities: Work requires; some standing and sitting for long periods of time, dexterity, walking, and lifting objects/packages weighing up to 50 pounds. Work Environment:. Incumbent is expected to perform all routine and delegated assignments with little or no supervision, maximize the use of office/institutional resources, and consult effectively and efficiently with supervisor and other staff members to successfully execute duties and resolve problems. Extended weekday and weekend work required. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Director of Human Resources

Job Title: Customer Service & Support Representative Company: Location: Washington, DC Description: Requirements: Strong communication & customer service skills, Strong technical PC skills/knowledge, including working in multiple applications, Ability to resolve customers problems in a customer-focused friendly manner, Sales skills: Up-selling products to customers, Able to work late afternoon, evenings and weekends. ABOUT: Flexible hours Limited openings ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: - Assist other manager in expansion of business through increased DB. - Maintain current information on customers, their sales activities, as well as competitor activity. - Negotiate, manage, analyze,convert. -Receive inbound shipments from various vendors, checking for damages. -Log inbound shipments and distribute to addressee. -Operate mail processing and overnight mail equipment. -Process outgoing first class, certified and registered mail. Weigh outgoing mail and properly calculate and affix postage -Process overnight shipments within time guidelines for facility. Weigh and affix proper documentation. COMPENSATION: · Base $19 · Bonus · Full benefits ADDITIONAL DETAILS WILL BE PROVIDED TO THE QUALIFIED CANDIDATE: Register to View

Job Title: Customer Service Representative Company: General Electric Location: Washington, DC Description: Job details Job Number 1160487 Business NBC Universal Business Segment NBC Universal - NBC Local Media About Us About Us NBC Universal is one of the world's leading media and entertainment companies. We develop, produce and market entertainment, news and information to a global market. NBC Universal owns and operates a valuable portfolio of news and entertainment networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. Posted Position Title Customer Service Representative Career Level Entry-Level Function Sales Function Segment Client, Account and Affiliate Origination and Management Location United States U.S. State or China Province District of Columbia City Washington Postal Code 20016-2795 Relocation Expenses None Role Summary/Purpose As a Customer Service Representative you will be responsible for handling orders for advertising running on WRC-TV. Essential Responsibilities Essential Responsibilities: Work closely with Account Managers in the station and National offices to provide complete customer service to all NBC clients Receive, enter and maintain all commercial orders in sales and traffic systems Verifying all incoming orders for acceptable rates, ratings, and programming to minimize last minute changes Relay maintenance of contracts to agencies where action is required including but not limited to spot make goods, program changes and underdelivery weight Act as a liaison between Account Manager and Agency to meet all buyer request, including contract, inventory, program details Track performance of contracts on local station through proprietary posting system. Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute Qualifications/Requirements Bachelors degree Minimum 1 year experience with Word, PowerPoint and Excel External applicants are encouraged to submit a resume/CV through gecareers.com to be considered (note job#:1160487). Internal applicants must submit EMS via the GE Career Opportunity System (COS). Must be willing to work in Washington D.C. Must be willing to take drug test and submit to a background investigation Must be 18 years or greater Must have unrestricted work authorization to work in the United States Must be available to evenings and weekends Additional Eligibility Qualifications GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics Desired Characteristics: Experience with WideOrbit, Media Ocean, DDS, Nielsen Audience Measurement Ability to be a change agent and be process-oriented - able to analyze current processes and help implement improvements for continuous operating growth Superior organizational skills - able to manage multiple priorities Excellent communication skills Index Monitor

Job Title: *Part Time Customer Service Associate* Company: Pitney Bowes Location: Washington, DC Description: *Part Time Customer Service Associate*-94404 Description  Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career. PBMS is a division of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation. Key responsibilities may include: ·Operating mailing, copy or fax equipment ·Shipping & Receiving ·Ordering supplies ·Updating employee lists ·Pick-up and deliver mail, parcels, copy jobs and faxes to customers ·Lift large bundles of mail, overnight packages and shipments of paper ·Handle time-sensitive material like confidential, urgent packages ·Maintain copier equipment ·Provide courier & messenger services ·Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude ·Demonstrate flexibility in satisfying customer demands in a high volume, production environment ·Consistently adhere to business procedure guidelines ·Take direction from supervisor or site manager ·Participate in cross-training ·Maintain all logs and reporting documentation; attention to detail ·Adhere to all safety procedures ·Perform other tasks as assigned PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment. With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. PBMS offers a competitive salary and excellent benefits, time off from work with pay, recognition and reward programs, opportunity for advancement, and much more.  This is a short-term position with Pitney Bowes, for a maximum of two years. Qualifications PBMS is currently seeking part time associates who are customer service oriented, career-minded, and able to work in a fast paced production environment. The ideal candidates must be able to demonstrate the following qualifications: ·High school diploma or equivalent (GED) preferred but not required ·Minimum of six months customer service related experience required ·Minimum of six months experience in a mail center environment preferred ·Keyboarding and windows environment PC skills preferred ·Excellent communication skills both verbal and written ·Ability to effectively work individually or in a team environment ·Competency in performing multiple functional tasks ·Ability to meet employer's attendance policy ·Lifting up to 55 pounds ·Standing for long periods of time ·Significant walking ·Willingness to submit to a pre-employment drug screening and criminal background check · Valid drivers license required Job Client Operations Primary Location United States-DC-Washington

Job Title: *Part Time Customer Service Associate*-94404 Company: Pitney Bowes Location: Washington, DC Description: Job Title:*Part Time Customer Service Associate*-94404Location:Washington, DCCategory:Client OperationsJob ID:94404 *Part Time Customer Service Associate*-94404 Description Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career. PBMS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation. Key responsibilities may include: ·Operating mailing, copy or fax equipment ·Shipping & Receiving ·Ordering supplies ·Updating employee lists ·Pick-up and deliver mail, parcels, copy jobs and faxes to customers ·Lift large bundles of mail, overnight packages and shipments of paper ·Handle time-sensitive material like confidential, urgent packages ·Maintain copier equipment ·Provide courier & messenger services ·Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude ·Demonstrate flexibility in satisfying customer demands in a high volume, production environment ·Consistently adhere to business procedure guidelines ·Take direction from supervisor or site manager ·Participate in cross-training ·Maintain all logs and reporting documentation; attention to detail ·Adhere to all safety procedures ·Perform other tasks as assigned PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment. With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply. PBMS offers a competitive salary and excellent benefits, time off from work with pay, recognition and reward programs, opportunity for advancement, and much more. This is a short-term position with Pitney Bowes, for a maximum of two years. QualificationsPBMS is currently seeking part time associates who are customer service oriented, career-minded, and able to work in a fast paced production environment. The ideal candidates must be able to demonstrate the following qualifications: ·High school diploma or equivalent (GED) preferred but not required ·Minimum of six months customer service related experience required ·Minimum of six months experience in a mail center environment preferred ·Keyboarding and windows environment PC skills preferred ·Excellent communication skills both verbal and written ·Ability to effectively work individually or in a team environment ·Competency in performing multiple functional tasks ·Ability to meet employer's attendance policy ·Lifting up to 55 pounds ·Standing for long periods of time ·Significant walking ·Willingness to submit to a pre-employment drug screening and criminal background check · Valid drivers license required

Job Title: Client Services Manager Company: Xerox Location: Washington, DC Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.  Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world’s largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges. General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process. Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations.  Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive. Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties.  Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.

Job Title: Client Services Manager - Secret Clearance Company: Computer Sciences Corporation Location: Washington, DC Description: Join this energetic team in CSC and grow your career in IT and management through countless development and experiential opportunities. Make a difference in the world by providing exceptional IT support to the USAID worldwide community. USAID provides economic and humanitarian assistance in more than 100 countries to provide a better future for all (www.usaid.gov). By providing the IT and communications tools needed by Haiti Response Task Forces, our team has had a direct impact on the ability of the US to provide fast relief and development support to Haiti following the January earthquake.The customer services manager oversees more than 25 people including team leads on 4 related customer services teams: Help Desk, Asset Management, Desktop Support, and Secure Messaging.Communicates diplomatically with all ranks of government and contractor customers to establish relationships, helps resolve issues, and improve customer satisfaction.Motivates personnel and correct conduct and performance issues, to minimize problems and maximize staff performanceMulti-tasks, delegates, tracks, and follows through on tasks across 4 functional areas.Demonstrates process-oriented technical savvy in addition to excellent management skills.Manages daily operations, ensures client inquires and requests are responded to accurately and timely and in accordance with service level agreements.Manages the quality assurance process and related training of staff members to ensure quality client service.Implements processes, tools, and training for staff to ensure successful launch of new products.Provides guidance to staff in resolution of difficult client questions/problems in order to ensure accurate technical support information.Monitors client contacts with staff to ensure standards of quality are met. Directly addresses client dissatisfaction and analyzes causes to define strategy for implementing corrective action.Works with other departments to improve processes and quality of client interaction by reviewing customer satisfaction survey data and identifying areas for improvement.Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Job Title: Customer Service Manager Company: Location: Washington, DC Description: Plans and directs a comprehensive customer service program for the Passport Agency of assignment. Participates fully in Agency planning and management, as well as, in developing policies and operating methodologies to recruit and select acceptance agents in key or under served locations. Develops, improves and institutionalizes training programs for new acceptance agents and provide refresher training when necessary. Designs and directs comprehensive region-wide programs to collect and analyze customer suggestions and complaints, and implements the findings whenever appropriate. Evaluates the quality of service being provided by acceptance agents, including analysis of the nature and pervasiveness of any problems emanating from particular acceptance facilities; consults with the Agency Anti-Fraud Officer to ensure that acceptance agents are kept informed of the latest passport fraud trends and issues. Develops and maintains contacts with congressional staff offices. Periodically conducts interview/surveys of customers to assist in identifying procedures which impede good customer service.