Customer Service Jobs in Waterbury, Connecticut

Job Title: Customer Service Manager Company: Burlington Coat Factory Location: Waterbury, CT Description: Job Description:CUSTOMER SERVICE MANAGER Reports To: Operations Assistant Store Manager Supervises: Customer Service Supervisors, Customer Service - Lay-a-ways & Returns, and Cashiers GENERAL PURPOSE OF POSITION: The Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.  As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers.  Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. RESPONSIBILITIES: - Deliver excellent customer service and demonstrate a high degree of professionalism - Assist in the recruitment and hiring of the most qualified applicants to meet the needs of the front end - Train, coach and manage all cashiers in all front-end/customer service policies and procedures, including new cashiers and cross training of other associates.  Make sure all front end associates have passed all applicable eLearning courses and are retrained when needed - Supervise and schedule cashiers and ensure compliance with payroll budgets - Be aware of all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness - Communicate all information to cashiers regarding special promotions and sale items - Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment - Ensure that all transactions that affect the store inventory are processed accurately by auditing the Sales Exception Reports - Ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts - Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures - Provide orderly maintenance of front-end equipment and supplies - Solve problems that affect the service, efficiency, and productivity of the front end - Any other tasks as assigned from time to time SKILLS AND COMPETENCIES: - Ability to provide outstanding customer service - Ability to develop and train associates and build relationships - Ability to manage front end operations effectively - Ability to process information/merchandise through computer system and register system - Ability to maintain a fair, consistent set of standards as they apply to work force - Ability to adjust priorities and manage time wisely in a fast-paced environment - Ability to communicate in a clear, concise, understandable manner, and listen attentively to others - Ability to operate all equipment necessary to perform the job Job Requirements:REQUIREMENTS: - 2  years of Retail Management experience within a Big Box or Specialty environment - Ability to work a full-time schedule including nights, weekends, and holidays - Ability to handle a multi-million dollar sales volume - Strong interpersonal, communication, organization and follow-through skills -It-s All About Our People- Keywords: Retail, Customer Service / Front End, Apparel / Fashion, Big Box, Department

Job Title: CUSTOMER SERVICE REP P/T Company: Location: Waterbury, CT Description: CUSTOMER SERVICE REP P/T 10am-2pm M-F. For medical billing co. Some medical office exp needed. Fax resume: Register to View Attn Dawn

Job Title: 3RD SHIFT CUSTOMER SERVICE REPRESENTATIVE Company: Adecco Location: Naugatuck, CT Description: Job Summary:The Customer Service Representative (CSR) is USCO’s primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow up phone calls to requestors. The CSR is responsible for all communication between the various departments within USCO and it’s customers and, therefore must exercise the highest quality of phone etiquette. Requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external DC’s reporting. Duties and Responsibilities:· Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.· Compiles, sorts and verifies accuracy of data to be entered.· Enters order into automated system, and computes total cost for customer. Records or files copy of orders received as requested.· Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.· Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.· Compiles statistics and prepares various reports for management.· Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.· Analyzes complaints concerning billing or services rendered, referring complaints of services failures.· Provides backup support for all accounts other than primary. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations, if required, so that qualified employees can perform the essential functions of the job.Knowledge of:· Windows based order entry system.Skills and/or Experience:· Ability to successfully communicate – both verbal and written· MS Office Software· Proficient Data Entry Skills· Ability to follow through and provide excellent customer service· Ability to efficiently solve problems· Ability to establish priorities and accomplish multiple tasks· Must be organized

Job Title: Customer Service Representative Company: Kelly Services Location: Naugatuck, CT Description: Customer Service Representative Customer Service Representative in Naugatuck - 3rd Shift We Find the Right Person for the Job.When our customers need to keep their factories, warehouses, schools, offices and businesses operating at peak capacity, they rely on our expertise. Currently, Kelly is looking for: 3rd Shift Customer Service Representative - The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors.  The CSR is responsible for all communication between the various departments within the company and it's customers, therefore must exercise the highest quality of phone etiquette.  This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external reporting.  Must understand distribution operations and must be able to thoroughly understand logistical behavior - flights, delivery, dispatch time zone, ship confirms and overall logistics. Qualifications: Windows based order entry system.  Ability to successfully communicate - both verbal and written, MS Office software and proficient data entry skills.  Must be organized, able to efficiently solve problems and accomplish multiple tasks. Training will take place on 1st or 2nd shift before going to 3rd. Competitive pay and great benefitsKelly Services offers a comprehensive benefits package. Ask your Kelly representative about the benefits available in your area, such as:Insurance options including medical, dental, vision, prescription drug, group life, and short-term disability BonusDirect deposit Skills enhancements and free training courses  Apply Online for Immediate Consideration! Email your resume to: Register to View   Kelly Services is an Equal Opportunity Employer.

Job Title: French Customer Services Rep. Company: Kelly Services Location: Watertown, CT Description: French Customer Services Rep. Customer Service RepresentativeWe Find the Right Person for the Job.When our customers need to keep their factories, warehouses, schools, offices and businesses operating at peak capacity, they rely on our expertise.Currently, Kelly Services is looking for: A French Speaking Customer Service RepresentativeOur customer is a manufacturer and distributor of world-class outdoor products such as all-weather shelters, instant garages, and canopies. Currently looking for a Bilingual Customer Service  who will provide value added day-to-day customer service/sales support within the department. Qualifications:The individuals we seek will possess strong customer focus and pay great attention to detail. We seek flexible, versatile, team players who are able to handle a heavy volume of inbound customer service/sales related work in a demanding environment. Must be very fluent in French - Read, Write and SpeakIn this position, your responsibilities will include but not limited to: Representing the Company in its relationships with customers by assisting with service/sales inquiries and requests;  Entering customer orders in database system; Following up with customers to ensure order accuracy and satisfaction with product; and Responding to customer inquiries in a professional and timely manner.The ideal candidates will have at least three years of demonstrated success in a customer service environment. Strong telephone and keyboarding skills required. Good time management and desk management skills are a must. Associates degree in business or a related field preferred. Must possess intermediate level MS Office skills. Must be bi-lingual French English.Competitive pay and great benefitsKelly Services offers a comprehensive benefits package. Ask your Kelly representative about the benefits available in your area, such as:Insurance options including medical, dental, vision, prescription drug, group life, and short-term disability BonusDirect deposit Skills enhancements and free training courses Apply Online for Immediate Consideration!  Register to View Kelly Services is an Equal Opportunity Employer.

Job Title: Spanish Customer Service Representative Company: Kelly Services Location: Watertown, CT Description: Spanish Customer Service Representative We Find the Right Person for the Job.When our customers need to keep their factories, warehouses, schools, offices and businesses operating at peak capacity, they rely on our expertise.Currently, Kelly is looking for: Customer Service Representative - Bi-Lingual SpanishQualifications:Looking for a customer service person Bi-Lingual Spanish with office/customer service experience.  Will be entering orders, giving quotes and answering phones as needed. Must have bi-lingual skills (proper Spanish), good customer service skills and good computer skills(Word and Excel).  Competitive pay and great benefitsKelly Services offers a comprehensive benefits package. Ask your Kelly representative about the benefits available in your area, such as:Insurance options including medical, dental, vision, prescription drug, group life, and short-term disability BonusDirect deposit Skills enhancements and free training courses Send your resume to: Register to View Kelly Services is an Equal Opportunity Employer.

Job Title: Customer Service Representative Company: LINCARE Location: Bristol, CT Description: Customer Service RepresentativeCustomer Service RepresentativeLINCARE, a leading national respiratory company, is seeking a friendly, attentive Customer Service Representative. Phone skills that provide warm customer interactions are a must. Maintain patient files, process doctors' orders, manage computer data and filing.Excellent growth opportunities. Drug free workplace.EOEFax resume to: Register to View or call Register to View

Job Title: Bi-lingual Customer Service Representative Company: General Electric Company Location: Plainville, CT Description: Serves as primary contact for inbound customer inquiries via telephone, Internet, e-mail and facsimile. Focuses on providing customer support while performing customer service and administrative duties Receive incoming calls from prospective customers, current GE Security customers and those directly affected by the use of GE Security products Provide prospective and current customers with new product and promotional information verbally or by collateral mail processing Provide answers to questions regarding product functionality, application and pricing Information resource for repair/servicing options and warranty coverage Assist the customer with product failure and return processing issues by providing customers with test results and quality information Enter customer orders into Baan and/or Oracle Aid in facilitation of the order fulfillment process by notifying customers of backorder situations, processing expedites and tracking orders and performing other follow-up functions regarding shipments as the need occurs Fulfill any special requests as determine by the customer and GE Security Qualifications/Requirements High school diploma or GED Minimum of 2 years of demonstrated Customer Support experience in a business settingELIGIBILITY REQUIREMENTS: Must be able to read, write and speak fluently in English and Spanish Must be able to sit for long periods of time working on a keyboard Must be able to lift up to 20 lbs Must be able to operate a computer, telephone and various office equipment Must be able to work variable hours according to department requirements Must be able to hear and speak to customers in person and over the phone GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Job Title: Customer Service Representative Company: Unitrin, Inc Location: Meriden, CT Description: Job Description : Looking for a New Career Opportunity as a Customer Service Representative? Discover for yourself what makes Unitrin Direct  the insurance company for U! Apply online at: https://home.eease.com/recruit/?id=339961 Learn more at: www.unitrindirect.com Job Summary: Our Meriden, CT office is seeking a Customer Service Representative to answer incoming calls and process customer requests for service in an efficient and friendly manner. Job Duties and Responsibilities: Completion of in-house training program Answer incoming calls from customers Respond to requests regarding billing, processing, underwriting status and general acceptability of risks Maintain detailed knowledge of personal lines policies, procedures, coverages, rating and processing guidelines Work on special projects to completion within assigned timeframes to meet corporate objectives Process incoming written correspondence following company time standards Independently research and handle complex customer concerns Adhere to company established guidelines About Us The Unitrin Property and Casualty Insurance Group is made up of Kemper and Unitrin Specialty, which sell personal lines and commercial auto insurance through a network of independent agents; and Unitrin Direct, which sells personal auto and homeowners insurance directly to consumers. This group represents 73% of Unitrin's $2.5 billion of annual insurance premiums. Job Requirements: High School diploma or general education degree (GED) Some college is a plus Previous work experience in either sales or customer service is preferred Ability to effectively establish rapport and to listen proactively Ability to present detailed information is essential Property & Casualty License preferred but not required Knowledge of keyboarding skills in a windows environment Ability to organize and prioritize work Effective problem resolution skills Strong multi-tasking ability Ability to work flexible hours including evening and weekends Our employees enjoy great Benefits Choice of healthcare plans Choice of dental plans Flexible paid time off program Business casual dress 401(k) with matching Defined Contribution Retirement Plan Employee referral bonuses Education assistance Certification assistance Charitable giving We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V.

Job Title: Customer Service Representative-Level 1 Company: First Service Networks Location: Meriden, CT Description: About Us: First Service Networks is the leading provider of service maintenance to retail sites throughout the United States. We serve as the administrative relief to our customers by completely taking care of their maintenance issues within their retail stores. Employees: Our company is made up of dedicated employees that have one thing in mind and that is satisfying the customer. We offer a complete benefits package and competitive salaries to all full time employees. At First Service Networks, you'll be part of a diverse and challenging work environment. We are currently looking for qualified individuals to fill this position. Customer Service Representative Level 1 Reports to: Director of Operations Position Overview: To be a proactive partner with First Service Networks' customers. To ensure First Service Networks is consistently exceeding customer's site management expectations, and to make customers perceive First Service Networks' value offering to be exceptional. Act as the liaison between customer headquarters and First Service Networks to ensure decisions regarding product offerings and technology enhancement do not adversely affect customer satisfaction. Primary Responsibilities: Stay abreast of all customer issues and follow up with the customer as appropriate Communicate status of customer sites Communicate with independent service contractors to check on status of customer sites Take initial service request calls Escalate customer issues to fellow teammates and/or Director of Operations when needed Job Requirements: Experience: One-two years in customer service Highly self motivated, persistent and goal oriented professional Experience with Microsoft products Must be a skilled communicator-written and spoken Ability to work independently with minimal management oversight Reliable and mature individual, fully committed to devote the time, effort, persistence and creative energy to achieve success Facility maintenance experience a plus