Customer Service Jobs in Wallingford, Connecticut

Job Title: Customer Service Specialist Company: Apria Healthcare Location: Wallingford, CT Description: Apria Healthcare - Show all jobs for Apria Healthcare Title: Customer Service Specialist Location: CT-Wallingford Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day. Please visit our website at www.coramhc.com. * Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. * Documents referral request for coordination of care. * Provides information on equipment supplies and services. * May assist walk-in patients with the selection of equipment, supplies and services. * Demonstrates professional etiquette and courtesy when interfacing with customers. * Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. * Assesses patient needs and promotes company products and services. * Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices". * Performs other related duties as directed by supervisor. * Education or experience equivalent to a high school diploma is required. * At least two years related experience is required. * Successful completion of Apria Healthcare's Certification Program. Apria Healthcare(or Coram Healthcare) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V --> Title: Customer Service Specialist Location: CT-Wallingford Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day. Please visit our website at www.coramhc.com. * Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. * Documents referral request for coordination of care. * Provides information on equipment supplies and services. * May assist walk-in patients with the selection of equipment, supplies and services. * Demonstrates professional etiquette and courtesy when interfacing with customers. * Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. * Assesses patient needs and promotes company products and services. * Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices". * Performs other related duties as directed by supervisor. * Education or experience equivalent to a high school diploma is required. * At least two years related experience is required. * Successful completion of Apria Healthcare's Certification Program. Apria Healthcare(or Coram Healthcare) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V City: Wallingford State: CT Zip: 06494 Country: United States of America Job ID: apria-004318 Job Channel: USA-CT Customer Service Posted: 01/28/10

Job Title: Customer Service Representative Company: Morgan Molten Metal Systems Location: Wallingford, CT Description: Looking for a positive, upbeat individual who will bring excitement to the position.  JOB DESCRIPTION                                                            RESPONSIBILITIES INCLUDE: Quickly provide clear and accurate responses to customer inquiries Review customer purchase orders and enter sales orders accurately and efficiently Prepare customer quotes Answer phone calls promptly and professionally Process air freight requests and expedite requirements to meet and exceed customer expectations. Set up new customers in ERP system inclusive of obtaining credit information Assist in export sales including generating proposals, collecting advance payments and providing required paperwork to freight forwarders. Qualify leads, convert and update in CRM system Manage customer complaints – from validation to resolution. Consolidate distributor shipments. Assist finance team in collection efforts CORE COMPETENCIES Strong MS Office skills a must, especially Excel & Outlook. Must have the ability to communicate clearly and concisely and possess good interpersonal skills. Will deal with international customers. Perform duties with a focus on accuracy and thoroughness. A working ability and comprehension of technical information. Good judgment and problem solving skills. Must be able to explain and support their reasoning for decisions. The ability to prioritize workload in a fast paced environment and efficient time management. The ability to contribute to a team atmosphere. Flexibility to adapt to a changing work environment. Dependability: Must be reliable, punctual and conscientious of attendance. Initiative in identifying a problem area and suggesting a change. EDUCATION & EXPERIENCEAssociates degree, and or five to seven years related experience. LANGUAGE SKILLS:Ability to read, analyze and interpret general information. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from customers and managers. Bi-lingual language skills a plus. MATH SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form COMPUTER SKILLS:To perform this job successfully, an individual should have knowledge of ERP Systems, Internet Explorer, and MS Office.

Job Title: Call Center Representative Company: Aerotek Location: Wallingford, CT Description: Our client, is looking for Customer Service Representatives for their location in Wallingford, CT.Customer Service Representatives will be responsible for answering a high volume of inbound calls from members via phone, email and fax. The incoming calls will be questions or issues from members regarding eligibility and benefit programs. Customer Service Representatives will be required to educate provider's on program information as well as resolve any issues or problems that arise. Individuals must have a minimum of 1 year in a call center environment including knowledge of medical terminology. Medicare/Medicaid experience is preferred. The position is contract to hire.Must be available between the hours of 8:00 a.m. - 5:30 p.m.

Job Title: Customer Service Representative Company: Unitrin, Inc Location: Meriden, CT Description: Job Description : Looking for a New Career Opportunity as a Customer Service Representative? Discover for yourself what makes Unitrin Direct  the insurance company for U! Apply online at: https://home.eease.com/recruit/?id=339961 Learn more at: www.unitrindirect.com Job Summary: Our Meriden, CT office is seeking a Customer Service Representative to answer incoming calls and process customer requests for service in an efficient and friendly manner. Job Duties and Responsibilities: Completion of in-house training program Answer incoming calls from customers Respond to requests regarding billing, processing, underwriting status and general acceptability of risks Maintain detailed knowledge of personal lines policies, procedures, coverages, rating and processing guidelines Work on special projects to completion within assigned timeframes to meet corporate objectives Process incoming written correspondence following company time standards Independently research and handle complex customer concerns Adhere to company established guidelines About Us The Unitrin Property and Casualty Insurance Group is made up of Kemper and Unitrin Specialty, which sell personal lines and commercial auto insurance through a network of independent agents; and Unitrin Direct, which sells personal auto and homeowners insurance directly to consumers. This group represents 73% of Unitrin's $2.5 billion of annual insurance premiums. Job Requirements: High School diploma or general education degree (GED) Some college is a plus Previous work experience in either sales or customer service is preferred Ability to effectively establish rapport and to listen proactively Ability to present detailed information is essential Property & Casualty License preferred but not required Knowledge of keyboarding skills in a windows environment Ability to organize and prioritize work Effective problem resolution skills Strong multi-tasking ability Ability to work flexible hours including evening and weekends Our employees enjoy great Benefits Choice of healthcare plans Choice of dental plans Flexible paid time off program Business casual dress 401(k) with matching Defined Contribution Retirement Plan Employee referral bonuses Education assistance Certification assistance Charitable giving We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V.

Job Title: Insurance Customer Service Representative / CSR Company: State Farm Sam Uddin Location: Meriden, CT Description: Are you outgoing and customer focused?  Do you enjoy working with the public?  If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!  State Farm agents are entrepreneurs that market only State Farm insurance and financial service products.This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.  Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.Desired qualities include:Ethical and Honest Must have applicable license or must obtain applicable licensing requirements Excellent communication skills - written, verbal, and listening Excellent interpersonal skills People-oriented Organizational skills Self-motivated Dedicated to customer service Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Achieve mutually agreed upon marketing goals Ability to assess client needs and conduct effective interviews Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Bilingual - Spanish preferred Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education. Insurance experience preferredCompensation includes salary, plus production based incentive plan.

Job Title: Technical Customer Service Rep Needed ASAP! Company: Randstad Location: Meriden, CT Description: Our client, a leader in electronic media products, is currently looking for a Technical Customer Service Rep to join their established company. This position is a temp to hire for the right candidate and offers competitive wages and benefits!Working hours: 8a-5pJob Requirements:* Answer client questions regarding contract details and electronic product set up* Guide clients on how to convert files from PowerPoint to Flash* Provide updated information to clients on product tracking and shipment, along with the updating of information in the JD Edwards System* Work directly with outside sales reps and client contacts to ensure customer satisfaction of e-solutionsREQUIREMENTS:* 2+ years of PROVEN and RECENT experience in a technical position working with PowerPoint, Word and Excel* Experience with JD Edwards and/or PowerConverter software a plus - low-grade technical background a plus* Excellent written and verbal communication skillsHours:Monday-Friday 8:00a-5:00pmSalary: $17/hr with a .50/hr increase after 6 successful months of service - yearly increases to follow.Benefits begin from week 1!Sound like the opportunity for you? Please submit your resume to this posting to be considered!Please only candidates that match all requirementsRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Job Title: Customer Service Representative (North Haven) Company: LogistiCare Location: North Haven, CT Description: Qualified candidates must have a High School Diploma or GEDExperience:-Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry requiredSkills:-Excellent customer service and phone skills-Strong verbal communications, problem solving, time management and organizational skills-Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team a must-Bi-lingual a plus.Competencies:-Communication, Oral - Ability to communicate effectively with others using the spoken word-Communication, Written - Ability to communicate in writing clearly and concisely-Customer Oriented - Ability to take care of the customers’ needs while following company procedures-Interpersonal - Ability to get along well with a variety of personalities and individuals-Reliability - The trait of being dependable and trustworthyEnvironmental and Working Conditions:-Entire work time is conducted in an office setting.Physical and Mental -Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation’s leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company’s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients.We seek full-time Customer Service Representatives (CSR) for our operations center in North Haven, CT to work various shifts (days, nights and weekends). Candidates must be available to work holidays and occasional weekend work may be required.Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, perform all gatekeeping functions related to trip authorization, document and resolve complaints and issues.LogistiCare is an Affirmative Action-Equal Opportunity Employer.

Job Title: Call Center Manager Company: LogistiCare Location: North Haven, CT Description: BA/BS degree strongly preferredExperience:- 8+ years progressive customer service experience, with a minimum of 4+ years experience as a manager in a 30+ seat call center- Experience managing a customer contact operations function focused on inbound call processing- Experience developing staffing strategies and implementing staffing plans- Experience developing and implementing incentive programsSkills:- Strong working knowledge of ACD phone systems- Experience with developing and deploying technology such as CTI, IVR and QA- Proven performance management, coaching and counseling skills- Exceptional written, verbal skills, organizational, and problem solving skills- Demonstrates excellent interpersonal skills and instills a teamwork philosophy- Proven and effective leadership and supervisory skills- Attentiveness to detail and thoroughness- Ability to multi-task and meet deadlines- Strong analytical skills- Must be able to work independently and as a member of a team- Must have proven experience dealing with conflict management- Ability to create processes that best benefit the entire team- High level of technical competence to include proficiency with Microsoft Office including Excel- Working knowledge of Internet Engines- Type at least 50 words per minute with 90% accuracy- Knowledge of clinical UR and QA, Medicaid, Medicare guidelines and covered services a plusEnvironmental and Working Conditions:- 100% of work time is conducted in an atmosphere controlled office settingPhysical and Mental - Ability to maintain confidentiality, take the initiative and be proactive, work under pressure, communicate information clearly and work with diverse populations- Patient listening and strong conciliation skills- Must possess ability to analyze data and report on center performance; knowledge and proficiency of call center management tools and principles, and knowledge of and proficiency in quality improvement tools and processes- Ability to plan effectively for further growth Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients.LogistiCare seeks a Call Center Manager. The Call Center Manager is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the center. He/She will provide call center performance reports and initiates and implements procedures to improve the reservation process and to comply with contract requirements.Essential Duties and ResponsibilitiesThis oversight includes servicing all lines of business by performing the duties outlined below:- Manage a 27+ seat inbound Call Center- Manage and develop a team of Supervisors, Leads and Customer Service Representatives (CSR) to meet operational and contractual goals; maximizes the potential of each employee supervised- Ensure proper recruitment, training, staffing and technology to handle call volume and contractual requirements- Monitor training needs and ensure proper CSR education occurs - Monitor employee performance standards, and take appropriate corrective action in order to meet standards- Monitor the standards of performance of the Call Center and recommend and initiate call center process and policy improvements to ensure that LogistiCare excels in its contractual performance- Oversee a well-executed call monitoring process that ensures a high level of call quality- Identifies and resolves customer issues as well as participates in routine communications with clients to ensure complete customer satisfaction- Make recommendations and implement changes to improve service efficiency, while maintaining budget requirements- Ensures the generation and analysis of daily, weekly and monthly reports to be used by management and clients to assess and improve the operations- Evaluate current reporting tools and performance measurements and make continuous improvements as needed- Champion new technology improvements and system enhancements to meet business objectives- Work with Senior Management in development of short and long-term business and strategic plans and organizational structure within the Call Center- Participates in projects as necessary- Displays knowledge of the Medicaid policy manual and relevant transportation needs- Develops and maintains a comprehensive working knowledge of the LogistiCare system (LCAD)Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.LogistiCare is an Affirmative Action-Equal Opportunity Employer.

Job Title: Call Center Representative - Customer Service Company: Connex Credit Union Location: North Haven, CT Description: Call Center Representative - Member ServicesAbout the JobCONNEX CREDIT UNION is a full-service financial institution open to anyone who lives, works, worships or attends school in New Haven, Hartford or Middlesex County. Each member has a share in the credit union and helps to guide our direction. As a non-profit, member-owned organization, we have historically been able to charge less for loans and services, while paying very competitive rates on deposits.   We are currently looking for a sales- and service-minded individual to work in our Call Center.  JOB STATEMENT: The primary function of this position is to assist the Credit Union in achieving its Mission to improve the lives of our members, one member at a time.  To achieve this mission the position must provide outstanding service to both internal and external members as defined by our Service Promises and Service Standards.  A key component of this service delivery is to identify the member’s financial needs and offer a Credit Union Solution.  In addition the position is accountable for all record keeping, security of branch office.Accountable for attaining call center standards within the call center, security of call center and growth through the expansion of member relationships, establishing and attaining sales and service goals and developing and maintaining a high quality sales and service culture.  KEY RESPONSIBILITIES:  includes the following, and other duties may be assigned.  1.     Delivers high quality service to members as defined by our Service Promises: §         be knowledgeable  and accurately handle your request §         treat you with the highest standards of professionalism §         deliver accuracy in all of my work §         identify your financial needs and suggest a solution that will improve your financial life §         always work in your best interest     2.    Answer all incoming phone calls within call center standards   3.    Responsible for all data processing entry of all member requests.   4.    Responsible for conveying to the member correct service information   5.    Adhere to all Credit Union policies and procedures.   6.    Responsible for the accurate balancing of a daily drawer at the end of each assigned work tour.   7.    Promote other Credit Union services.     QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Shown commitment to providing quality service to members in current position.   High degree of responsibility and integrity   Highly personable and tactful   Strong communication skills   Satisfactory attendance   Physical Requirement    Good Health     EMPLOYMENT REQUIREMENTS: Continued education through selected training courses After hours meetings required Knowledge of Windows XP, Microsoft Word and Microsoft Excel 40 hours per week (full time) – (part time varies), some Saturdays

Job Title: Customer Service Representatives-Print Production Company: National Graphics Inc. Location: North Branford, CT Description: We seek individuals that will coordinate and oversee job production by working as a liason with sales representatives and the plant facility while maintaining communication with clients. These people are team players and leaders with great communcation skills and organization skills. Knowledge of the print industry is important. These jobs allow for exposure to management, clients as well as plant and production personnel.