Customer Service Jobs in Stratford, Connecticut

Job Title: Call Center Customer Service Reps Spanish/English - No degree needed! Company: ProSearch, Inc. Location: Stratford, CT Description: Call Center Reps Spanish Inbound Customer Service Call Center Reps Multiple Openings Large Cable company is seeking BILINGUAL (SPANISH/ENGLISH) call center reps in the Bronx and English customer service reps in Stratford, CT with EXCELLENT growth opportunities and great perks. Positions are responsible for billing and repair, service issues, troubleshooting customers’ technical problems with equipment, answering general inquiries, and managing customer accounts. This is a full-time position. Great corporate atmosphere and competitive pay, excellent benefits (medical, dental, 401K, college, etc.) with tons of growth!!! NOW HIRING FOR FEB, MARCH & APRIL!! About the Job in the Bronx: Spanish & English Customer Service Reps for a Call Center in Co-Op City, Bronx. No degree needed! Start date: 3/21/10 Sun-Thurs 3:30pm-12:00AM Friday & Saturday off April Class is English Technical Reps Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing advanced customer service support on company's products to achieve high levels of customer satisfaction. Bronx Requirements: Minimum of 1+ year customer service experience in a call center or 80% on the telephone. About the job in CT: January & February Stratford, CT Training Mon-Fri 9:00am-5:30pm and mid hours of 12:00pm-8:30pm. Shift: 4 x 10 shift Friday through Monday. (Tues, Wed, Thurs. off) 10:00am-9:00pm. Stratford will accept Bank teller Exp, Call center or a degree Stratford hires candidates with EITHER: 1 year of call center experience or bank teller experience OR A college degree (either Associates or Bachelors) Please email resume to: Mindy Heller Register to View MUST be able to pass comprehensive background check and drug test. EOE

Job Title: Call Center Customer Service Reps in Stratford, CT & Bronx Company: ProSearch, Inc. Location: Stratford, CT Description: Call Center Reps - Interviewing Monday English Inbound Customer Service Call Center Reps Multiple Openings Large Cable company is seeking call center reps in the Bronx and English customer service reps in Stratford, CT with EXCELLENT growth opportunities and great perks. Positions are responsible for billing and repair, service issues, troubleshooting customers’ technical problems with equipment, answering general inquiries, and managing customer accounts. This is a full-time position. Great corporate atmosphere and competitive pay, excellent benefits (medical, dental, 401K, college, etc.) with tons of growth!!! NOW HIRING FOR MARCH & APRIL!! About the Job in the Bronx: English Customer Service Reps for a Call Center in Co-Op City, Bronx. No degree needed! Start date: TBD 4X10 schedule 9:30am - 8:30pm Friday - Monday (Days off Tuesday, Wednesday , Thursday) April Class is English Technical Reps Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing advanced customer service support on company's products to achieve high levels of customer satisfaction. Bronx Requirements: Minimum of 1+ year customer service experience in a call center or 80% on the telephone. About the job in CT: March and April Stratford, CT Training Mon-Fri 9:00am-5:30pm and mid hours of 12:00pm-8:30pm. Shift: 4 x 10 shift Friday through Monday. (Tues, Wed, Thurs. off) 10:00am-9:00pm. Stratford will accept Bank teller Exp, Call center or a degree Stratford hires candidates with EITHER: 1 year of call center experience or bank teller experience OR A college degree (either Associates or Bachelors) Please email resume to: Mindy Heller Register to View MUST be able to pass comprehensive background check and drug test. EOE

Job Title: Call Center Customer Service Reps English - No degree needed! Company: ProSearch, Inc. Location: Stratford, CT Description: Call Center Reps - Interviewing Monday English Inbound Customer Service Call Center Reps Multiple Openings Large Cable company is seeking call center reps in the Bronx and English customer service reps in Stratford, CT with EXCELLENT growth opportunities and great perks. Positions are responsible for billing and repair, service issues, troubleshooting customers’ technical problems with equipment, answering general inquiries, and managing customer accounts. This is a full-time position. Great corporate atmosphere and competitive pay, excellent benefits (medical, dental, 401K, college, etc.) with tons of growth!!! NOW HIRING FOR MARCH & APRIL!! About the Job in the Bronx: English Customer Service Reps for a Call Center in Co-Op City, Bronx. No degree needed! Start date: March 26th 4X10 schedule 9:30am - 8:30pm Friday - Monday (Days off Tuesday, Wednesday , Thursday) April Class is English Technical Reps Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing advanced customer service support on company's products to achieve high levels of customer satisfaction. Bronx Requirements: Minimum of 1+ year customer service experience in a call center or 80% on the telephone. About the job in CT: March and April Stratford, CT Training Mon-Fri 9:00am-5:30pm and mid hours of 12:00pm-8:30pm. Shift: 4 x 10 shift Friday through Monday. (Tues, Wed, Thurs. off) 10:00am-9:00pm. Stratford will accept Bank teller Exp, Call center or a degree Stratford hires candidates with EITHER: 1 year of call center experience or bank teller experience OR A college degree (either Associates or Bachelors) Please email resume to: Mindy Heller Register to View MUST be able to pass comprehensive background check and drug test. EOE

Job Title: Call Center Manager Company: Subway Location: Milford, CT Description: The Subway® Group, franchisor of the #1 restaurant chain in the U.S. and Canada, has more than 32,000+ restaurants worldwide – and still counting! We are looking for a “Call Center Manager” to join our World Headquarters team in Milford, CT. The purpose of the Call Center Manager position is to develop, lead, and motivate a world-class Franchisee Call Center team of professionals to deliver excellent support of all new and existing technologies within the company. Customers will include all Headquarters employees, Field Staff and Franchisees. This position will be responsible to introduce techniques for addressing staff scheduling, monitoring, performance evaluation, and career development.  Position responsibilities include, but are not limited to: Develop, maintain, and manage a world class support team that meets the departments goals such as speed to answer, first call resolution and escalation.Implement innovative staffing and scheduling models for guaranteed coverage at the lowest possible costs while ensuring customer satisfaction.Maintain a high level of customer service by implementing methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.Perform trend analysis against support calls and then provide feedback to vendors and internal development team on potential issues and/or concerns.Monitor performance of 3rd party call centers, reporting and escalations. Position requirements include a minimum of 5 years experience in a technical field and at least 2 years previous supervisory experience in a technical support environment.  Bachelor's degree in Computer Science or related field preferred.  The ideal candidate will possess strong leadership skills and be proficient in administration of ACD and CRM and reporting tools, like Crystal Reports or Microsoft reporting services, as well as MS Office, Access and Visio. Knowledge of database administration a plus. Must be an expert in MS operating systems, knowledgebase management and troubleshooting techniques.  Excellent verbal and written communication skills and strong analytical skills are also a must. If becoming a part of our very successful and expanding team sounds interesting, and you meet the requirements above, please let us hear from you! To be considered an applicant please visit our website, www.subway.com under Careers, then Headquarters Jobs, and complete an Employment Application online.  To apply by fax, or mail, submit an Employment Application, cover letter and resume to Register to View , or to HR Dept., 325 Bic Drive, Milford, CT 06461. AA/EOE/M/F/D/V.Note: We appreciate your interest! Due to the heavy volume of applications we receive only those candidates selected for further employment screening will be contacted by our office. No phone calls, please.  Sorry, no relocation can be provided.

Job Title: CUSTOMER SERVICE REP I - Lebanon, VA Company: AT&T Location: Milford, CT Description: Job Description CUSTOMER SERVICE REP I - Lebanon, VA-1003810 Description Don't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS:  No physical requirements Qualifications Required Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.  EOE/AA/M/F/D/V Job - Customer Service Primary Location - VA-LEBANON Schedule - Full-time Employee Status - Regular

Job Title: Customer Service Representative - up to $18.50 per hour Company: V.A.C.S. Location: Bridgeport, CT Description: Customer Service Representatives (Rep) needed for call center, office, and at home positions. CUSTOMER SERVICE REPRESENTATIVE - up to $18.50 per hour Voice Applied Customer Service Nationwide Staffing Solutions is looking for Entry Level to Experienced Level applicants that wish to explore our network of opportunities in the Customer Service Industry. Compensation in the Customer Service Industry is typically between $12.50 and $18.50 per hour based on previous experience and level of education. There are call center, retail office, and telecommuting(at-home) positions available within our network of opportunities. Many of the positions available offer above average compensation and benefits with rapid opportunity for advancement! JOB DESCRIPTION Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. 2. May be required to work in one or multiple queues/skill sets over various customer contact channels. 3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. 5. Continually maintain working knowledge of all company products, services and promotions. 6. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. PHYSICAL REQUIREMENTS No physical requirements.BASIC QUALIFICATIONS - HS Diploma/GED or equivalent - At least 17 years of age - 6 months experience operating a computer in Windows based environmentTRAINING -Classroom training. -On-the-job training. -On-line training. COMPENSATION Voice Applied Customer Service is proud to be an Equal Opportunity Employer, Drug Free Work Place. Earnings are based on previous experience. Earnings range from $12.50 - $18.50 per hour Competitive salary and great benefits (medical, dental, vision, 401(k) Tuition Reimbursement and much more). To Apply for the above position through Voice Applied Customer Service and to gain access to our network of opportunities, please click "Get Started" below to be taken to our Human Resource Website. > gt >n >n >n n

Job Title: Customer Service Representative #S128080 Company: The McIntyre Gro Location: Shelton, CT Description: Customer Service Representative Responsibilities: Data Entry as well as Reporting to Customer Services Manager or Supervisor, and managing day-to-day customer services functions for multiple sales territories and master accounts as necessary. Provide the highest possible degree of customer service in order to maintain existing business and secure new business. Perform ongoing Customer Service duties for customers in assigned territories, including but not limited to: phone contacts, expediting, editing all incoming orders and related amendments, quotations, reviewing customer open orders, special pricing requests, new account set up, maintaining customer files, issuing literature and sample requests, updating/maintaining customer text, monitoring inventory status, pricing and delivery. Authorize returns and initiate credits to customers within scope of responsibility as determined by the Customer Services Manager or Supervisor. Assist customers directly or through Territory Managers with inquiries or problems related to order(s). Typical problems involve delivery, quality, routing of shipments, pricing, etc. Prompt resolution of customer problems or inquiries is absolutely essential. Respond to some technical questions, referring those not immediately answerable to a Senior Customer Services Representative, or if not available, Applications Engineering. Compose correspondence in response to customer inquiries relating to product information, quotations, etc. Obtain necessary information from Territory Managers relative to competitive pricing situations. Initiate third party shipments in order to fulfill emergency customer requirements as necessary. Requirements: Three to five years of successful Associate Customer Services Representative (or related support function) experience, preferably in a manufacturing environment, with demonstrated customer management skills

Job Title: Customer Service Representative #S128928 Company: The McIntyre Gro Location: Shelton, CT Description: CS1/Customer Service RepresentativeSummary:The customer service representative provides internal and external customer and account managers commercial services that are provided with enthusiasm, empathy, and knowledge of understanding of the customers’ needs. The customer service representative provides solutions that demonstrate our brand promise, our full capabilities and our focus on customer satisfaction.Key Responsibilities:Project a helpful and confident attitude when dealing with internal and external customers using effective communication techniques and best practice written and call quality etiquette Work effectively as a team in multiple environments - rotate assignments within and between functions according to capacity Provide timely and helpful responses to all quote requests, order confirmations, and other general inquiries Work with internal and external associates and groups to resolve quote, order and delivery schedule issues as they arise Manage conflict and negative circumstances in a constructive and professional manner Prioritize incoming customer requests effectively to satisfy service level agreements and individual customer needs Develop solid working relationships with your peers, internal and external customers and third party suppliers to provide service that consistently exceeds customer expectations Seek to understand the customer’s true needs and utilize product / process knowledge to develop solutions that include alternatives and/or substitutions Support the daily monthly and weekly tracking, improvement initiatives, and adherence of all key department metrics Utilize training, tools, and resources available to continuously initiate and complete both self-improvement and product and process knowledge growth Occasional travel may be required Educate yourself in a self study program consisting of a minimum of two hours monthRequirementsHigh School Diploma Two or four year degree in a related program (e.g. communication, marketing, business, technical) is preferred Customer service or related experience Experience in a Technical industry or distributorship Proficient in applicable computer skills Strong verbal and written communication skills Conflict Resolution skills Ability to multi-task Action oriented personality Capability to understand and apply features and benefits of our product offering Commitment to team work Mechanical Aptitude Emotional Intelligence Competencies

Job Title: Call Center Agents Company: Location: New Haven, ct Description: Our Call Center Representatives are all Independent Contractors who work virtually, calling thru our online system. We offer hourly compensation + bonuses. GreatLeads is an established company with many agents doing this very sort of work. Qualifications to become a GreatLeads LLC Call Center Representative: Desire to work hard and have fun Great attitude always! Proficient in Online Applications, Excel, and Email Must be fluent in English Must have a quiet, uninterrupted work environment Must be willing to work more than 24 hours per week Must have Previous Sales or New Business Development Experience Apply online http://www.greatleadsllc.com/rep-positions.html Salary/Wage: $15-25 per Hr Education: HS or better Status: Full-time, Part-time, Temp/Contract Shift: Days • Location: Virtual • Post ID: 3097479

Job Title: Customer Service Representative - Immediate Opening Company: Location: New Haven, CT Description: This is an excellent chance for a person to learn the Consumer Finance Business and gain experience that you can use for a lifetime anywhere destiny lead you. ABILITIES AND DEMANDS: - Sociable Personality - Office Experience Preffered - Account Service Qualification - Perfect Telephone Skills - Experience in Typewriting and Data Input - Microsoft software and Internet Skills - Basic Mathematics and Grammar Skills. In case you have the above-mentioned features and skills and like acting in a bustling environment with much customer interaction then you will enjoy this job.