M Jones Location: Stamford, CT 06906 ... n the healthcare, travel, IT advisory and mining industries.EXPER IENCE: 2005-2009 - UNIMIN CORP New Canaan, CT International industrial minerals and sand mining company CUSTOMER SERVICE REP. - Customer Services, Sales & Distribution/Log isticsHandled high volume of inbound calls and email orders/inquiries in busy call centerPerformed new order entries/updates, order changes, cancellations, complaints, processed credit card order and billing credits/debit write-upsWorked with Sales and Credit to setup new customer accounts and keep accurate customer dataWorked with Plant Administrators to arrange truck and rail shipments to customer locationsWorked with railroad and trucking com ...
97 hits
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J Pastore Location: Riverside, CT 06878 ... ence: 6/00- Cablevision, Stratford CT. present Call Center Supervisor: · Supervise a dispatch call center of 55 employees · Oversee daily operations while maintaining policies and procedures · Responsible for efficiently supporting the needs of subscriber base and technicians in the field · Accurately populate and update reports for management · Liaison between dispatch and other departments to ensure workload is properly routed and competed. · Mentor and develop employees to further enhance career paths · Monitor, QC and review dispatch employees 7/05- 10/05 Cablevision, Stratford CT. Acting Call Center Area Operations Manager: · ...
95 hits
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M Pia Location: Stamford, CT 06907 ... rience 5/05-5/06 Dr. Julia Gray Stamford, CT Medical Asst. / Secretary Answering Phones, Filing, Charts, Appt. Scheduling, Calling in RX Vital Stats, Assisting Dr. w/ Patient Procedures 11/02-4/04Busine ss & Professional Answering Service Office Manager Answering Phones, Filing, Customer Service Employee Scheduling 2/02-11/02Nephro logy Associates Stamford, CT ICD coding & billing, Filing Appointment scheduling & Phone answering Calling in prescriptions, Message taking 1/01-12/01Dr. Litttlejohn & McClaneStamford, CT Appointment scheduling, Phone answering Surgery bookings through Stamfor ...
93 hits
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G Pernice Location: Greenwich, CT 06830 ... impact core business objectives in a client Service Management role. Experience Jan 2006 to Dec 2007 Automatic Data Processing Stamford , CT Resource Supervisor, Health and Welfare National Account Services Responsible for workload management of a professional staff of twelve (12) Implementation Consultants who configure and test ADP benefits outsourcing systems that include payroll and health benefits services. Increased accountability and deal quality through implementation tracking and escalation Provided detailed performance feedback to staff to develop performance objectives and provided mentoring, guidance and performance counseling on a daily basi ...
91 hits
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G Pernice Location: Greenwich, CT 06830 ... gement role. Jan 2008 - Present Customer Relationship Management Consultant Greenwich, CT*1 Provide independent consultation for the ongoing development of regional call centersin both Fairfield and Westchester Counties*2 Develop both CRM and loyalty programs designed to increase sales and client retention *3 Advise on call center metrics development and data management for various industriesinclud ing internet marketingJan 2006 to Dec 2007 Automatic Data Processing Stamford, CTResource/Conta ct Center Supervisor*4 Improved employee database accuracy using tracking and system metrics tools *5 Responsible for developing mentoring and daily p ...
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L Johnson Location: Norwalk, CT 06854 ... ional Customer Service, Payroll and Administrative Support. I am able to maintain a high degree of confidentiality and professionalism. I am highly creative and recognized as a results-oriented and solution-focused individual. EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Maclaren USA, Inc, Norwalk, CT 2005-Present Return Authorizations Warranty Card Applications Web Emails Order Processing – Beginning Line Beyond Economical Repair Replacement Loaner Stroller Program Assisted customers in placing orders for all spare parts Processed spare part orders and follow up as required Assisted customers in getting repaired strollers returned in timely manner Check status ...
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A Sanchez Location: Norwalk, CT 06854 ... ontact customer service environment including the operation of a computer and information processing equipment. n On-the-job experience using an automated cash register and booking procedures. n Previous work experience in the examination of documents and working with the public. n Heavy volume office experience, which includes working with documents, personal computer applications, heavy telephone contact, and office machines. n Extensive oral communication skills with dealing with the public using tact, resourcefulness and diplomacy. n Excellent communications skills; able to articulate clearly and effectively over the phone and in writing. n 2 + years of experience in Customer Ser ...
85 hits
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C Johnson Location: Norwalk, CT 06854 ... ell) Skills: Microsoft Word Microsoft PowerPoint Data Entry Bookkeeping Microsoft Excel QuickBooks Internet Research Microsoft Outlook Project Management 10 Key Adding Machine Accounts Receivables Accounts Payables Education: Western Ct State University, Danbury, CT (2000-2002) Majored in Communications Pima Community College , Tuscon, AZ (2008-2008) A+ Certification Prep Work History: ATT (12/08- PRES) Information Assistant Duties included handling customers' inquiries for telephone listings and meeting company goals while providing customer service. Verizon W ...
83 hits
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W Pesello Location: Rye Brook, NY 10573 ... Qualifications: Maintained an excellent managerial customer focus, interfaced professionally and communicate easily with customers; known for integrity and honesty in all customer dealings. Education: Iona College, New Rochelle, New York Bachelors in Business Administration, May 2004 Major courses: Collective Bargaining International Management Organizational BehaviorInternat ional Human Resource Management Managerial Decision Making Entrepreneurship / Small Business ManagementAccoun ting I Introduction to Leadership Human Resource Management Relevant Experience Loews/AMC Theatres Port Chester New York Marketing Manager, 2005-2006 - Hired employees - Developed and motivated employees on ...
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T Amusso Location: Port Chester, NY 10573 ... b Scope - maintain and enhance existing business in several geographic areas and obtain new business through outstanding customer service. Order Management – perform all aspects of order management involving strong follow up and communication with customer to ensure quality and timely customer satisfaction. Customer Management – cultivate relationships with customers, set up profiles, special customer requirements. Analyze customer complaints as needed, file service/product non-conformances . Sales support– general sales support for EMD sales organization, visit customers when necessary, attend trade shows when necessary, monitor & process sample requests, moni ...
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