Customer Service Jobs in Stamford, Connecticut

Job Title: Technical Customer Service Representative Company: Omega Engineering Location: Stamford, CT Description: OMEGA ENGINEERING, Inc., the leader in temperature measurement, has immediate openings in our high volume Customer Service Department for Customer Service Representatives. Individual will be responsible for handling incoming phone traffic pertaining to customer queries such as:  order status, expediting of orders, order discrepancies, changes in orders, requests for returns, information requests, and other product issues. Act as a liaison between customers and internal departments to ensure timely responses to customer requests. Issue authorized returns after reasonable qualification with customer and internal departments as required.  Determine feasibility of product repair, (restock ability), credit, replacement, and whether under, or out of, warranty.  Expedite authorized returns as requested by customer. Utilize computer to maximize efficiency, productivity and annotate computer to ensure proper follow up and accountability of work performed. Identify problem areas and report to appropriate departments for resolution and correction to prevent further recurrence. Provide total customer support by troubleshooting customer problems and assist other internal departments to satisfy customer related inquiries. Satisfy customer requests for catalogs, manuals, MSDS samples, and paperwork verification, as well as carrier problems, tracers, and various inquiries as needed.  If you have a college education and/or equivalent experience, we would be happy to offer one-on-one training in Omega's product line and our software systems. GREAT ENTRY POSITION FOR FUTURE GROWTH.

Job Title: Call Center Manager - Reservations Sales Center Company: The Call Center Group Location: Stamford, CT Description: We are seeking a Call Center Manager – Reservations Sales Center for our center in the Stamford, CT area. Ideal candidate will be responsible for management of the Reservations Sales Center to include: Reservations, Inbound Sales, Outbound Sales and Support. Candidates will be proven Call Center Leaders with at least 5+ years of call center management experience in a travel reservations sales call center, selling a high end product. Will also be responsible for meeting performance goals, call monitoring, training & development and revenue growth. REQUIREMENTS: • Proven Call Center travel reservations experience (including car rental, airlines, etc…) • Must have worked for a high-end or luxury brand • Must have proven consultative sales experience • Solid product and procedural knowledge • Ability to meet or exceed sales/revenue goals • Superior training, development and coaching skills • Strong communication skills – both written & verbal • Solid computer & call center technology – i.e. Microsoft Office Products, Lexicon Software & AS400 Systems • A Bachelor’s Degree is preferred COMPENSATION: $65K - $75K Base Plus Bonus Potential Please email resume in a Word attachment to: Register to View

Job Title: Call Center Manager - Reservations Sales Center Company: Call Center Group AZ Location: Stamford, CT Description: We are seeking a Call Center Manager – Reservations Sales Center for our center in the Stamford, CT area.  Ideal candidate will be responsible for management of the Reservations Sales Center to include:  Reservations, Inbound Sales, Outbound Sales and Support.  Candidates will be proven Call Center Leaders with at least 5+ years of call center management experience in a travel reservations sales call center, selling a high end product.   Will also be responsible for meeting performance goals, call monitoring, training & development and revenue growth. REQUIREMENTS:·         Proven Call Center travel reservations experience (including car rental, airlines, etc…)·         Must have worked for a high-end or luxury brand·         Must have proven consultative sales experience ·         Solid product and procedural knowledge·         Ability to meet or exceed sales/revenue goals·         Superior training, development and coaching skills·         Strong communication skills – both written & verbal·         Solid computer & call center technology–i.e. Microsoft Office Products, Lexicon Software & AS400 Systems·         A Bachelor’s Degree is preferredCOMPENSATION:  $65K - $75K Base Plus Bonus PotentialPlease email resume in a Word attachment to:  Register to View

Job Title: Customer Service Associate Company: TnT Expense Management Location: Stamford, CT Description: TnT Expense Management provides wireless device support services to its corporate clients.  We are looking for persons experienced in customer service to support our client out of their location in Stamford, CT.  Wireless retail experience would be a plus.   In this position, you would be involved in communicating with our client's employees face to face, via email or phone and performing wireless device ordering, deploying, troubleshooting and support services in a help desk environment. The focus of this position is to ensure that the service you peform for our clients' employees  is timely and efficient.    You must have at least 1 to 2 years' experience working in a customer service environment. Experience with wireless devices is helpful, but will train.  Proficiency in Excel is helpful. High school Diploma required, some college coursework preferred.   You must demonstrate the ability to deliver excellent customer service and possess excellent verbal and written communication skills.   The ability to multi-task and exhibit excellent follow up skills are a must.  The position is based out of the client location in Stamford, CT.   TnT Expense Management is a private service company specializing in telecommunications expense management and wireless support services.  We offer a relaxed and friendly work environment.  Our comprehensive benefit package includes:  healthcare, dental, company paid life insurance, company paid short and long term disability coverage, 401K, Profit Share, Bonus, generous paid time off allowance, company paid holidays and tuition reimbursement. Please submit resume to Register to View   and include your desired salary range.  TnT Expense Management is an EEO provider.  No calls please.  Principles only.

Job Title: Director of Client Service - Information Management Company: TheLadders Location: Stamford, CT Description: Title: Director of Client Service - Information Management City: Stamford, State: CT Description: We are currently looking for a Director of Client Service in our Stamford office. This position is responsible for assisting in business development and establishing and achieving sales and profit goals for our existing practice. The Client Service Director reports directly to the Managing Director in the Stamford office. Responsibilities: -Continually develops new business by identifying target clients, networking, meeting with target clients, and selling all Resources' service lines. -Cultivates and expands existing business relationships through frequent communication and regular client visits. -Produces revenue by generating job orders, clarifying the scope of projects with clients, matching Consultants' skill sets with client engagement needs, presenting qualified Consultants to the client and negotiating bill and pay rates. -Identifies future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients' expectations are met. -Minimizes Consultant "unassigned time" by managing Consultant roll off dates and communicating regularly with Consultants regarding additional client needs and/or other appropriate engagements in the pipelines. -Ensures approved business contracts are executed by taking responsibility for the completion of all engagement paperwork, including the timely receipt of signed engagement letters. -Supports team goals of office by participating in strategy meetings, including discussing candidate and Consultant pipeline, marketing strategies, and current challenges. -Provides for timely collection of receivables by monitoring payment of client invoices. Professional Qualifications: We recruit for talent, integrity, enthusiasm and loyalty. The position requires business maturity, excellent judgment and a hands-on entrepreneurial spirit. Successful candidates generally have10-15 years of professional services and industry experience. -Big Four public accounting, consulting, and/or audit experience at the manager level or higher. -Experience selling professional services, networking and generating leads. - Demonstrated track record of positive change in all positions held. -Strong professional network in the proximity of the local office. -Bachelor's degree from a four year accredited institution is required, CPA is a plus. -Experience identifying opportunities with clients, networking and generating leads. -A high level of enthusiasm for building the business and the capacity to overcome obstacles. Personal Characteristics: -A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles. -An entrepreneurial individual who thrives on building and growing a successful and dynamic practice. -Ability to respond effectively and quickly to clients' needs and issues. -Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, Consultants and management. -Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships. Resources Global Professionals is an equal opportunity employer. Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance. Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives. With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the team's capability to change and operate in brand new ways. Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies.

Job Title: Part Time-Rental Sales Agent - Customer Service- Stamford,CT Company: National Car Rental and Alamo Rent A Car Location: Stamford, CT Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a PT Rental Sales Agent.  The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.  Responsibilities: Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Provide customers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in a friendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of commission or incentive based sales experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)Must be authorized to work in the U.S. and not require sponsorship now or in the future.The hours of operation are Monday- Friday 7am-7pm, Sat 8am-2pm and Sunday 10am-2pm. Must be available to work various shifts during these business hours.  Approximately 20-30 hours per week.

Job Title: Assistant Customer Service/Logistics Manager Company: OperationsInc Location: Stamford, CT Description: Assistant Customer Service/Logistics Manager We're OperationsInc, a human resources consulting firm located in Stamford, CT. Our client, Preferred Brands International (“PBI”) is searching for an experienced Customer Service and Logistics professional to join the team in the company’s headquarters in Stamford, CT. Preferred Brands International (PBI) is a rapidly growing Stamford, CT based company specializing in natural, specialty, and convenience food products.  Its primary area of focus has been on the manufacturing and marketing of ready-to-eat Indian and pan Asian entrées, sauces and rices. The company, which markets its products under the Tasty Bite brand name has become the #1 selling brand of Indian food and a top 3 selling brand of Asian food sold in the US. Tasty Bite is available in most leading supermarkets including Costco, Whole Foods, Kroger, Safeway, Trader Joe’s and many more. The Assistant Customer Service Manager will be responsible for key Customer Service and Logistics functions. These functions include coordinating inbound container traffic from PBI’s factory in India, processing of customer orders, customer invoicing and managing regulatory agencies such as FDA and US Customs.  This position is highly visible and the person in the position will be a key player in growth of the company.  Specifically, the Assistant Customer Service Manager will be expected to deliver the following: Data entry ofInbound container informationSupplier purchase order (P/O) informationCustomer P/OsAccounts payable entries ( Receipts of Goods)Accounts receivable entries (Customer Invoices)Managing all container documentation (B/Ls, invoices, etc.) with suppliers, customs, transportation and warehouse.Preparation of internal reports (inventory, purchase orders, container status)Customer invoicingQuarterly audits – e.g. physical inventory counts, inventory reconciliationInventory planningOther reporting (e.g. month-end, quarter-end financial/management accounting reports) as required by the management of the company. The ideal candidate for this position will possess the following experience and characteristics: Bachelor’s Degree plus 3+ years of experience within a similar logistics roleResponsible and disciplinedQuantitativeMeticulous/perfectionistAccounting experience, with skills in using major accounting packagesHighly organizedGood communication skillsSelf starting and takes initiativeAbility to work across cultures with a global team Our client offers a highly dynamic and challenging growth environment as well as competitive compensation based on candidate experience and skill level. Further, our client also offers employees a competitive benefits package that includes medical and dental insurance.  Have we described a role that you have been seeking, along with a set of skills that you possess? If so we'd like to hear from you immediately. Qualified candidates can respond to this ad via this service OR simply email us at Register to View Please provide us with a cover letter and resume along with your compensation history/requirements.  Our client is an equal opportunity employer. M/F/H/VNO AGENCIES, PLEASE

Job Title: Director of Client Service - Accounting & Finance Company: TheLadders Location: Stamford, CT Description: Title: Director of Client Service - Accounting & Finance City: Stamford, State: CT Description: We are currently looking for a Director of Client Service in our Stamford office. This position is responsible for assisting in business development and establishing and achieving sales and profit goals for our existing practice. The Client Service Director reports directly to the Managing Director in the Stamford office. Responsibilities: -Continually develops new business by identifying target clients, networking, meeting with target clients, and selling all Resources' service lines. -Cultivates and expands existing business relationships through frequent communication and regular client visits. -Produces revenue by generating job orders, clarifying the scope of projects with clients, matching Consultants' skill sets with client engagement needs, presenting qualified Consultants to the client and negotiating bill and pay rates. -Identifies future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients' expectations are met. -Minimizes Consultant "unassigned time" by managing Consultant roll off dates and communicating regularly with Consultants regarding additional client needs and/or other appropriate engagements in the pipelines. -Ensures approved business contracts are executed by taking responsibility for the completion of all engagement paperwork, including the timely receipt of signed engagement letters. -Supports team goals of office by participating in strategy meetings, including discussing candidate and Consultant pipeline, marketing strategies, and current challenges. -Provides for timely collection of receivables by monitoring payment of client invoices. Professional Qualifications: We recruit for talent, integrity, enthusiasm and loyalty. The position requires business maturity, excellent judgment and a hands-on entrepreneurial spirit. Successful candidates generally have10-15 years of professional services and industry experience. -Big Four public accounting, consulting, and/or audit experience at the manager level or higher. -Experience selling professional services, networking and generating leads. - Demonstrated track record of positive change in all positions held. -Strong professional network in the proximity of the local office. -Bachelor's degree from a four year accredited institution is required, CPA is a plus. -Experience identifying opportunities with clients, networking and generating leads. -A high level of enthusiasm for building the business and the capacity to overcome obstacles. Personal Characteristics: -A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles. -An entrepreneurial individual who thrives on building and growing a successful and dynamic practice. -Ability to respond effectively and quickly to clients' needs and issues. -Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, Consultants and management. -Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships. Resources Global Professionals is an equal opportunity employer. Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance. Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives. With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the team's capability to change and operate in brand new ways. Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies.

Job Title: Customer Service Supervisor / Facilities Supervisor Company: IKON Office Solutions, Inc. Location: Stamford, CT Description: Manages a staff of 4 in a mailroom and copy center environment. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of IKON Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

Job Title: Customer Service - Professional Services Group Company: Interactive Brokers Location: Greenwich, CT Description: Interactive Brokers Group is expanding its Professional Services department at our office in Greenwich, CT. We are searching for candidates with prior experience in the financial services industry, with excellent IT/technology skills and are FINRA registered.  Our aim is to build and maintain long-term customer relationships as we expand our product and service offerings.  The Professional Services Representative has duties which encompass all facets of the services which we offer, from assistance with applications, to funds and banking issues, to trade inquiries. -       Act as liaison to Interactive Broker's top-tier clients, including financial advisors, premium retail customers, financial institutions and hedge funds, striving to provide solutions to inquiries while complying with all policies, practices and procedures. -       Problem management with focus on wide scale service issues. Core competencies include: handling trade-related issues, trade and margin analysis, account management and funding, product (cash market, equities and derivatives) and global exchange knowledge, technical services, securities regulations. -       Internal coordinator to various departments such as technical operations and programming, analyzing and escalating issues appropriately.   Qualifications -       Education: Bachelor's degree in Finance, Economics, Business Administration or other related field, or equivalent work experience.  The candidate must possess general market knowledge in futures, options, and the equities markets. -       Experience: Minimum 3 years financial industry experience with client services background required. -       Skills:  Strong interpersonal and written communication skills. Must demonstrate excellent analytical and problem resolution skills. -       Computer Skills:  Working knowledge of PC technologies, including Microsoft Word, Excel and Databases.  Programming and/or UNIX experience a plus. -       Registrations: FINRA Series 7. Series 55, 63 desirable