Customer Service Jobs in Shelton, Connecticut

Job Title: Customer Service Representative #S128928 Company: The McIntyre Gro Location: Shelton, CT Description: CS1/Customer Service RepresentativeSummary:The customer service representative provides internal and external customer and account managers commercial services that are provided with enthusiasm, empathy, and knowledge of understanding of the customers’ needs. The customer service representative provides solutions that demonstrate our brand promise, our full capabilities and our focus on customer satisfaction.Key Responsibilities:Project a helpful and confident attitude when dealing with internal and external customers using effective communication techniques and best practice written and call quality etiquette Work effectively as a team in multiple environments - rotate assignments within and between functions according to capacity Provide timely and helpful responses to all quote requests, order confirmations, and other general inquiries Work with internal and external associates and groups to resolve quote, order and delivery schedule issues as they arise Manage conflict and negative circumstances in a constructive and professional manner Prioritize incoming customer requests effectively to satisfy service level agreements and individual customer needs Develop solid working relationships with your peers, internal and external customers and third party suppliers to provide service that consistently exceeds customer expectations Seek to understand the customer’s true needs and utilize product / process knowledge to develop solutions that include alternatives and/or substitutions Support the daily monthly and weekly tracking, improvement initiatives, and adherence of all key department metrics Utilize training, tools, and resources available to continuously initiate and complete both self-improvement and product and process knowledge growth Occasional travel may be required Educate yourself in a self study program consisting of a minimum of two hours monthRequirementsHigh School Diploma Two or four year degree in a related program (e.g. communication, marketing, business, technical) is preferred Customer service or related experience Experience in a Technical industry or distributorship Proficient in applicable computer skills Strong verbal and written communication skills Conflict Resolution skills Ability to multi-task Action oriented personality Capability to understand and apply features and benefits of our product offering Commitment to team work Mechanical Aptitude Emotional Intelligence Competencies

Job Title: Customer Service Representative Company: Coordinated Transportation Solutions Location: Ansonia, CT Description: CTS offer’s an excellent salary and fringe benefits program and is an equal opportunity employer. Coordinated Transportation Solutions, Inc. is nationally recognized transportation management firm serving state and local governments as well as the health care and insurance industries throughout the United States. Customer Service Representative Openings for full and part-time full-time, customer service representatives are available in our Medicaid and Specialized Transportation Call Centers . Candidates must be flexible and available to work between the hours of 7 am and 8 pm Monday through Friday. Excellent phone, computer and customer care skills, ability to multi-task and work in a quick paced environment are a must. Applicants must have a high school diploma, three years relevant experience and possess excellent verbal and written skills. Bilingual (Spanish/English) are a plus and may be required. CTS offer’s an excellent salary and fringe benefits program and is an equal opportunity employer.Resumes may be emailed to Register to View

Job Title: Call Center Manager Company: Subway Location: Milford, CT Description: The Subway® Group, franchisor of the #1 restaurant chain in the U.S. and Canada, has more than 32,000+ restaurants worldwide – and still counting! We are looking for a “Call Center Manager” to join our World Headquarters team in Milford, CT. The purpose of the Call Center Manager position is to develop, lead, and motivate a world-class Franchisee Call Center team of professionals to deliver excellent support of all new and existing technologies within the company. Customers will include all Headquarters employees, Field Staff and Franchisees. This position will be responsible to introduce techniques for addressing staff scheduling, monitoring, performance evaluation, and career development.  Position responsibilities include, but are not limited to: Develop, maintain, and manage a world class support team that meets the departments goals such as speed to answer, first call resolution and escalation.Implement innovative staffing and scheduling models for guaranteed coverage at the lowest possible costs while ensuring customer satisfaction.Maintain a high level of customer service by implementing methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.Perform trend analysis against support calls and then provide feedback to vendors and internal development team on potential issues and/or concerns.Monitor performance of 3rd party call centers, reporting and escalations. Position requirements include a minimum of 5 years experience in a technical field and at least 2 years previous supervisory experience in a technical support environment.  Bachelor's degree in Computer Science or related field preferred.  The ideal candidate will possess strong leadership skills and be proficient in administration of ACD and CRM and reporting tools, like Crystal Reports or Microsoft reporting services, as well as MS Office, Access and Visio. Knowledge of database administration a plus. Must be an expert in MS operating systems, knowledgebase management and troubleshooting techniques.  Excellent verbal and written communication skills and strong analytical skills are also a must. If becoming a part of our very successful and expanding team sounds interesting, and you meet the requirements above, please let us hear from you! To be considered an applicant please visit our website, www.subway.com under Careers, then Headquarters Jobs, and complete an Employment Application online.  To apply by fax, or mail, submit an Employment Application, cover letter and resume to Register to View , or to HR Dept., 325 Bic Drive, Milford, CT 06461. AA/EOE/M/F/D/V.Note: We appreciate your interest! Due to the heavy volume of applications we receive only those candidates selected for further employment screening will be contacted by our office. No phone calls, please.  Sorry, no relocation can be provided.

Job Title: Customer Service Rep Company: confidential Location: Milford, CT Description: Customer Service reps, PT early eve. hrs. Dependable. Good speaking voice. Friendly Milford offc. Register to View

Job Title: Customer Service Representative: Geographical Support Company: IKON Office Solutions, Inc. Location: Milford, CT Description: Do you have a flexible schedule, reliable transportation and enjoy new challenges each day? As a Field Support Representative, you will be responsible for providing excellent customer service at our client locations throughout a geographic area. You will be a vital part of our committment to our clients to deliver superb customer service by filling in for absences as well as assisting during the start-up of new accounts. Do you like to do a variety of tasks? Get bored easily? Then we have the answer. Join our Field Customer Service Representative Team and each day will be different from the last. You will be cross-trained on a variety of copying and mailroom equipment providing you with a strong career advancement path. If this sounds like the opportunity you have been searching for, apply online today. POSITION PROFILE Supports the daily operations of one or more IMS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's IMS logs and reports, the IMS services during implementation and fills in for absences and vacations throughout the IKON Management Services locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. This position reports directly to the FSR Manager or the IAM, depending on marketplace personnel configuration. JOB DUTIES AND RESPONSIBILITIES Follows IKON Service Excellence performance requirements. May spend time overseeing the work and answering the questions of Lead Operator and Operator. Mails deliveries to established locations within an account, either between departments or buildings, depending upon location. Performs high volume copying on high-end equipment for customers per their specifications. Uses all other copier/duplicator/binding equipment as needed. Performs shipping and receiving duties. Performs file room functions, including purging of files for archiving.May coordinate work assignments and answer questions for the other operators during completion of in-house and off-site copy jobs.Performs pickup and delivery of overflow jobs, which entails traveling to and from various accounts to the Overflow Copy Center. Schedules workloads in order to meet deadlines. May perform mailroom functions, including sorting and filing of individual sheets of correspondence. Lifts and moves boxes. Assists copier operator as needed. Assists Site Manager in offering suggestions for improvement where existing procedures can be improved. May perform basic maintenance on machines and oversee scheduling of maintenance for IMS vehicles. Performs daily visual inspection of site equipment.Assists in the implementation of new locations and training and directing of new IMS employees. Verifies proper usage records of supplies and equipment are maintained for end-of-month reporting. Sells related services to the client to create higher volumes. Assists in the pricing of copy jobs/orders. Assists in maintaining, through a proactive approach, consistent company accounting and reporting policies within the IMS locations. Assists in implementation of new IMS sites. Fills in for absences or vacations. May order paper, toner and office supplies totaling $50-60K per year. May manage postal meter totaling $30-60K per year. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma plus 6-12 months of related work experience.Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per IKON Office Solutions policy.Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment. Requires experience with postage meter and equipment. Apply On-line IKON is an Equal Opportunity Employer, M/F/D/V.

Job Title: Call Center Customer Service Reps Spanish/English - No degree needed! Company: ProSearch, Inc. Location: Stratford, CT Description: Call Center Reps Spanish Inbound Customer Service Call Center Reps Multiple Openings Large Cable company is seeking BILINGUAL (SPANISH/ENGLISH) call center reps in the Bronx and English customer service reps in Stratford, CT with EXCELLENT growth opportunities and great perks. Positions are responsible for billing and repair, service issues, troubleshooting customers’ technical problems with equipment, answering general inquiries, and managing customer accounts. This is a full-time position. Great corporate atmosphere and competitive pay, excellent benefits (medical, dental, 401K, college, etc.) with tons of growth!!! NOW HIRING FOR FEB, MARCH & APRIL!! About the Job in the Bronx: Spanish & English Customer Service Reps for a Call Center in Co-Op City, Bronx. No degree needed! Start date: 3/21/10 Sun-Thurs 3:30pm-12:00AM Friday & Saturday off April Class is English Technical Reps Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing advanced customer service support on company's products to achieve high levels of customer satisfaction. Bronx Requirements: Minimum of 1+ year customer service experience in a call center or 80% on the telephone. About the job in CT: January & February Stratford, CT Training Mon-Fri 9:00am-5:30pm and mid hours of 12:00pm-8:30pm. Shift: 4 x 10 shift Friday through Monday. (Tues, Wed, Thurs. off) 10:00am-9:00pm. Stratford will accept Bank teller Exp, Call center or a degree Stratford hires candidates with EITHER: 1 year of call center experience or bank teller experience OR A college degree (either Associates or Bachelors) Please email resume to: Mindy Heller Register to View MUST be able to pass comprehensive background check and drug test. EOE

Job Title: Call Center Customer Service Reps English - No degree needed! Company: ProSearch, Inc. Location: Stratford, CT Description: Call Center Reps - Interviewing Monday English Inbound Customer Service Call Center Reps Multiple Openings Large Cable company is seeking call center reps in the Bronx and English customer service reps in Stratford, CT with EXCELLENT growth opportunities and great perks. Positions are responsible for billing and repair, service issues, troubleshooting customers’ technical problems with equipment, answering general inquiries, and managing customer accounts. This is a full-time position. Great corporate atmosphere and competitive pay, excellent benefits (medical, dental, 401K, college, etc.) with tons of growth!!! NOW HIRING FOR MARCH & APRIL!! About the Job in the Bronx: English Customer Service Reps for a Call Center in Co-Op City, Bronx. No degree needed! Start date: March 26th 4X10 schedule 9:30am - 8:30pm Friday - Monday (Days off Tuesday, Wednesday , Thursday) April Class is English Technical Reps Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing advanced customer service support on company's products to achieve high levels of customer satisfaction. Bronx Requirements: Minimum of 1+ year customer service experience in a call center or 80% on the telephone. About the job in CT: March and April Stratford, CT Training Mon-Fri 9:00am-5:30pm and mid hours of 12:00pm-8:30pm. Shift: 4 x 10 shift Friday through Monday. (Tues, Wed, Thurs. off) 10:00am-9:00pm. Stratford will accept Bank teller Exp, Call center or a degree Stratford hires candidates with EITHER: 1 year of call center experience or bank teller experience OR A college degree (either Associates or Bachelors) Please email resume to: Mindy Heller Register to View MUST be able to pass comprehensive background check and drug test. EOE

Job Title: Call Center Customer Service Reps in Stratford, CT & Bronx Company: ProSearch, Inc. Location: Stratford, CT Description: Call Center Reps - Interviewing Monday English Inbound Customer Service Call Center Reps Multiple Openings Large Cable company is seeking call center reps in the Bronx and English customer service reps in Stratford, CT with EXCELLENT growth opportunities and great perks. Positions are responsible for billing and repair, service issues, troubleshooting customers’ technical problems with equipment, answering general inquiries, and managing customer accounts. This is a full-time position. Great corporate atmosphere and competitive pay, excellent benefits (medical, dental, 401K, college, etc.) with tons of growth!!! NOW HIRING FOR MARCH & APRIL!! About the Job in the Bronx: English Customer Service Reps for a Call Center in Co-Op City, Bronx. No degree needed! Start date: TBD 4X10 schedule 9:30am - 8:30pm Friday - Monday (Days off Tuesday, Wednesday , Thursday) April Class is English Technical Reps Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing advanced customer service support on company's products to achieve high levels of customer satisfaction. Bronx Requirements: Minimum of 1+ year customer service experience in a call center or 80% on the telephone. About the job in CT: March and April Stratford, CT Training Mon-Fri 9:00am-5:30pm and mid hours of 12:00pm-8:30pm. Shift: 4 x 10 shift Friday through Monday. (Tues, Wed, Thurs. off) 10:00am-9:00pm. Stratford will accept Bank teller Exp, Call center or a degree Stratford hires candidates with EITHER: 1 year of call center experience or bank teller experience OR A college degree (either Associates or Bachelors) Please email resume to: Mindy Heller Register to View MUST be able to pass comprehensive background check and drug test. EOE

Job Title: Customer Service Reps in Stratford, CT & Coop City, Bronx Company: ProSearch, Inc. Location: Stratford, CT Description: Call Center Reps - Interviewing Monday English Inbound Customer Service Call Center Reps Multiple Openings Large Cable company is seeking call center reps in the Bronx and English customer service reps in Stratford, CT with EXCELLENT growth opportunities and great perks. Positions are responsible for billing and repair, service issues, troubleshooting customers’ technical problems with equipment, answering general inquiries, and managing customer accounts. This is a full-time position. Great corporate atmosphere and competitive pay, excellent benefits (medical, dental, 401K, college, etc.) with tons of growth!!! NOW HIRING FOR May & June!! About the Job in the Bronx: English Customer Service Reps for a Call Center in Co-Op City, Bronx. Start date: TBD 4X10 schedule 9:30am - 8:30pm Friday - Monday (Days off Tuesday, Wednesday , Thursday) April Class is English Technical Reps Description Provide professional, courteous, responsive and accurate service to our customers. Responsible for providing advanced customer service support on company's products to achieve high levels of customer satisfaction. Bronx Requirements: Minimum of 1+ year customer service experience in a call center or 80% on the telephone. About the job in CT: March and April Stratford, CT Training Mon-Fri 9:00am-5:30pm and mid hours of 12:00pm-8:30pm. Shift: 4 x 10 shift Friday through Monday. (Tues, Wed, Thurs. off) 10:00am-9:00pm. Stratford will accept Bank teller Exp, Call center or a degree Stratford hires candidates with EITHER: 1 year of call center experience or bank teller experience OR A college degree (either Associates or Bachelors) Please email resume to: Mindy Heller Register to View MUST be able to pass comprehensive background check and drug test. EOE

Job Title: Energy Customer Services Supervisor Company: Santa Buckley Energy Location: Bridgeport, CT Description: Energy Customer Services Supervisor Company: Santa Buckley Energy Description Santa Buckley Energy is a dynamic, cutting-edge, Connecticut-based energy company serving commercial, industrial, and institutional markets throughout New England. Our territorial expansion has lead to increased opportunity in our sales support area. In this position, the individual will supervise and perform all support functions within the division including billing, enrollment, customer service assistance and sales support. Duties and responsibilities will also include performing special monthly projects, including preparing consumption reports, preparing budget estimates, performing accounts receivable review, analysis and adjustments, and assisting in other functions to measure and enhance the profitability of the division. A very important aspect of the position is developing methods to streamline current procedures, creating support documentation, and measuring efficiency. This position offers opportunity to grow within the division through a demonstrated ability to supervise an administrative staff effectively by showing team building and leadership skills, master business functions, as well as providing initiative and creativity to an established support team. The position will touch some high profile roles within the organization. The position will have a base salary commensurate with capabilities and experience. In addition, there will be bonuses tied to individual, division and company objectives beginning with the new fiscal year. Key benefits include 401(k) with generous match and supplemental contribution for hours worked, medical and dental benefits, life insurance, EAP, flexible spending accounts, paid vacation, personal and holidays, and products and services discounts. Job Requirements Requirements Individual must possess BA/BS in business, math, science, engineering, marketing or equivalent experience in a related field, strong quantitative and problem solving skills, accounting, financial reporting ability and have performed in a supervisory position. Proficiency with databases is a must, as well as strong skills in Microsoft Word, Excel, and SQL Query Analyzer. Applicant must also possess the ability to handle multiple tasks, have strong time management skills, excellent verbal, written and presentation skills, have demonstrated extensive ability to work well within a team in an open floor environment. Individual should have a clear interest in the energy industry.