Customer Service Jobs in Rocky Hill, Connecticut

Job Title: Customer Service Representative - German - 3rd shift Company: Global Helpdesk Services Location: Rocky Hill, CT Description: Job Objective: The purpose of the Customer Service Representative is to provide quality customer service with a high degree of customer satisfaction and timeliness. This position has 100% interaction with customers, peers, and managers. Job Duties:* Provide bi-lingual English/German customer service assistance to the global customer base of GHDSi.* Provide timely, copious documentation in call tracking system. * Assist in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction to each customer you engage.* Research, resolve, and respond to questions received via telephone calls, emails, web, and fax in a timely manner, in accordance with current procedures. * Attend training sessions and possibly assist in training workshops. * Assist team members in knowledge transfer. * Participate in team projects that enhance the quality or efficiency of service. * Work to further enhance business, verbal and written skills.Skills and/or Experience* Previous customer service experience* Must speak German fluently

Job Title: Manufacturing Customer Service Rep Company: Randstad Location: Cromwell, CT Description: POSITION SUMMARY: The position is involved with supporting both internal and external customers. Daily interaction with customers to include: distributors, OEM accounts and international accounts.  CSR may also have to work with external sales reps as required. Additionally, CSR may be asked to concentrate in a specific product line, or be a generalist.  Product line cross training is an objective and specific CSR duties may be altered from time to time to accomplish this.PRIMARY RESPONSIBILITIES: - Support division in achieving sales goals. - Act as a support vehicle for sales personnel.  - Initiate and respond to telephone calls in regards to expediting orders, providing price quotations, providing lead time information. - Order entry; daily input of customer orders as they come in via fax, e-mail, telephone or mail. Provide order acknowledgements to customer base. - Telephone contact with our external customer base to enter orders, expedite orders, check outstanding order status, etc. for customer inquiries.  - Position must deal calmly and professionally at all times with customers.  Identifies delivery problems and proactively consults with proper company personnel, and then provides the best resolution for our customers. - Maintains skill and knowledge on company order entry methods (currently Visual Manufacturing). - Learns all product lines to the degree required to competently interact with both internal and external customers, recognizing primary responsibility may be directed toward one product line. - Establishes and maintains professional business relationships with Sales persons & Managers,  Accounting, Shipping, Manufacturing and Applications to assure proper expediting and order processing. - Participates in training as required to keep up to date on new products including functions, pricing, availability, etc. - Maintain electronic customer base. Responsible for keeping all contact info current.Working hours: 8AM to 4:30PMEDUCATION, EXPERIENCE and SKILLS: - Associates Degree preferred.  - Ability to work in a team environment and independently. - Good interpersonal skills: both written and verbal. - Courteous, clear, and professional phone manner in dealing with Company-s customer base.- Professional interaction with many in-house personnel required - Computer experience: Windows, MS Word, Excel.  Data entry capability. - Prior Customer Service experience is a pre-requisite. - The ideal candidate will have a minimum of 5-8 years experience working in a customer service role within a manufacturing environment. - Working knowledge of `Visual Manufacturing Software- a definite plus.Randstad is a world leader in matching great people with great companies.  Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.  Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Contact information If you would like more information on this job, please contact Agent  Withee,Joshua Agent Email  Register to View Address  440 NEW BRITIAN AVENUE PLAINVILLE, CT 06062 Phone Number  Register to View Please refer to job code ngCustomerServiceRep when responding to this ad.

Job Title: Customer Service Rep - Middletown, CT Company: Labor Ready Location: Middletown, CT Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. Candidate must have flexible schedule and will be required to work some weekends. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Customer Service Rep Part-time - 95 Linwood Avenue, Colchester, CT 06415 Company: Blockbuster Stores Location: Middletown, CT Description: Interested in working at Blockbuster Inc.? Were a dynamic company where people who have a passion for movies and games really shine. Sound like you? Bring your enthusiasm and experience to Blockbuster. Were looking for high energy, a positive attitude and self-motivation. If youre looking for flexible hours, advancement opportunities and other great perks this could be the beginning of a beautiful career.Summary of roleEnsure the store is maintained per company standards and interact with customers.Essential ResponsibilitiesInteract with customers in person and on the phone and utilize the computerized point of sale system to complete both credit and cash transactions and maintain member accounts. Ensure store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards. Perform other duties as assigned.

Job Title: Customer Service Supervisor Company: Whole Foods Location: West Hartford, CT Description: You will play a part in holding a lasting impression for our customer’s shopping experience by working closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth operation of the Customer Service Team. You will assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Additionally you will work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Responsibilities & Qualifications Duties Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service.All duties and responsibilities of Courtesy Clerk and Customer Service Team Member May assist with interviewing, and will help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team LeaderEstablish and maintain a positive work environment that supports a high Team Member morale.Communicate and maintain Team Member safety and security standards.Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.Assist in training of new Team Members, utilizing learning checklists and training materials.Complete sweep worksheets as required.Support national, regional, and store programs.Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices.Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.Perform all tasks assigned to the Customer Service booth.Open and close department according to established procedures.Oversee team and resolve difficult customer situations.Be aware of customer flow and needs and direct Team Members as necessary to satisfy and delight customers; ensure that customer waiting time is within established regional limits.Determine break schedule and insure all necessary breaks are given.Communicate team concerns to the Team Leader and Associate Team Leader.Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor.Requirements Knowledge, Skills, and Abilities of Courtesy Clerk and Customer Service Team Member.Extensive knowledge of Customer Service Team procedures and policies.Capable of teaching others in a constructive and positive manner.Minimum 1 year Customer Service experience or equivalent.Ability to communicate effectively with customers and team members.Ability to perform physical requirements of position.Ability to operate all necessary equipment.Strong organizational skills; basic computer skills.Ability to work a flexible schedule including nights, weekends and holidays as required.Able to prioritize efficiently and delegate responsibilities.Stand and walk for extended periods of time.Bend and stoop to grasp objects and climb ladders. Bend and lift loads, not to exceed 50 pounds, unassisted and able to push and pull carts with product weighing up to 100 pounds.Use of box cutters. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply today!  What makes you whole?

Job Title: Customer Account Representative Company: Travelers Location: Hartford, CT Description: Committed.  Competitive.  Constructing our Future. That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.   Summary: To contribute to the efficiency and service quality of the Flood and Yacht teams by providing processing, data entry and administrative support to team members, agents and customers. Job Components/Critical Responsibilities: Provide superior phone support for Flood marketing 800 line which is available to agents, insureds and field staff. Process agency agreements, which involves communication with agents, agency administration and flood vendor; copying; data entry; emails; and mailing in USPS. Setting agents up for flood download using Lotus Notes database and Excel; involves communication with agents, Agency Automation and the flood vendor. Quoting and processing Excess Flood new business, endorsements, renewals and cancellations utilizing Moonglow and Live Publish; involves communication with agents and flood vendor; ABS and www.travelersflood.com is also used in research. Coordinate webcast and CE training attendance lists, including collecting checks for CE training.  Administrative assistance putting together packages of information to be sent to CE training venues.  Communication with flood team members, agents, outside venues, and flood trainers. Maintain the Yacht quote & binder log in Lotus Notes and Yacht New Business List. Process credit score requests using CP Link2.  Provide backup phone support to the Yacht team. Job Competencies/Qualifications: ¿   Demonstrated Customer Service Skills ¿   Flexible, dependable and conscientious ¿   Analytical ability and attention to detail ¿   Teamwork ¿   Data Entry Skills ¿   Excellent Communication Skills, including professional phone manner ¿   Ability to work independently ¿   Familiarity with ABS, Moonglow, Live Publish, PALs, www.travelersflood.com, Lotus   Notes, NetAppoint, CP Link2 desirable ¿   Basic PC skills to include Word, Excel, Powerpoint, Outlook ¿   High School Diploma or Equivalent

Job Title: In need of customer service reps immediately! Company: Location: Hartford, ct Description: Qualifications: Ability to be on time Able to dress professional No criminal background Great interpersonal skills Diploma or GED We are in need for bilingual individuals as well. We have expanded into serveral locations nationwide and will relocate if you desire. Average weekly income is around $500 per week. The few spots available will go quickly so please come for an interview as soon as possible if you feel qualified and interested. To set up and interview call Patrick at Register to View . Salary/Wage: $500/week Education: High School or GED Status: Full-time Shift: Days • Location: East Hartford • Post ID: 3103156

Job Title: On Call Customer Service Associate- East Hartford CT.-93389 Company: Pitney Bowes Location: Hartford, CT Description: Job Title:On Call Customer Service Associate- East Hartford CT.-93389Location:Hartford, CTCategory:Client OperationsJob ID:93389 On Call Customer Service Associate- East Hartford CT.-93389 DescriptionPitney Bowes Management Services is among the fastest growing divisions of Pitney Bowes Inc., a $5 billion global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions. Since our establishment in 1988, PBMS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people. We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions. PBMS is currently seeking an On Call Customer Service Associate candidate who is customer service and career-minded; and, who is able to work in a fast paced production environment. Duties and Responsibilities: · Prepare materials for mailing including: addressing, stuffing envelopes and making labels. · Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines. · Verify and correct mail using available tools. · Filing, Data Entry, Light Photocopy duties. · Maintain all logs and reporting documentation as required. · Perform start-up and operations of postage equipment. · Assist with loading and unloading of deliveries as needed. · Maintain shipping and receiving area as required. · Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL. · Keep manager advised of associate or employee moves or requests, and other related matters. · Coordinate special messenger services, air freight, etc. PBMS offers a competitive salary and much more. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.QualificationsThe successful job seeker must be able to demonstrate the following qualifications: · High school diploma or equivalent (GED) preferred · Strong Customer Service Experience · Excellent Phone Skills · Minimum of 6 months customer service related experience preferred · Minimum of 6 months demonstrated knowledge and experience in a related functional area (Mailroom Operations) · Excellent communication skills both verbal and written · Ability to effectively work individually or in a team environment · Competency in performing multiple functional tasks · Ability to meet employer's attendance policy · Keyboarding and windows environment PC skills · Lifting up to 50 pounds · Standing for long periods of time · Significant walking

Job Title: On Call Customer Service Associate- Hartford CT.-93390 Company: Pitney Bowes Location: Hartford, CT Description: Job Title:On Call Customer Service Associate- Hartford CT.-93390Location:Hartford, CTCategory:Client OperationsJob ID:93390 On Call Customer Service Associate- Hartford CT.-93390 DescriptionPitney Bowes Management Services is among the fastest growing divisions of Pitney Bowes Inc., a $5 billion global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions. Since our establishment in 1988, PBMS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people. We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions. PBMS is currently seeking an On Call Customer Service Associate candidate who is customer service and career-minded; and, who is able to work in a fast paced production environment. Duties and Responsibilities: · Prepare materials for mailing including: addressing, stuffing envelopes and making labels. · Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines. · Verify and correct mail using available tools. · Filing, Data Entry, Light Photocopy duties. · Maintain all logs and reporting documentation as required. · Perform start-up and operations of postage equipment. · Assist with loading and unloading of deliveries as needed. · Maintain shipping and receiving area as required. · Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL. · Keep manager advised of associate or employee moves or requests, and other related matters. · Coordinate special messenger services, air freight, etc. · Drive a 16ft to 24ft box truck, walking between locations. PBMS offers a competitive salary and much more. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.Qualifications The successful job seeker must be able to demonstrate the following qualifications: · High school diploma or equivalent (GED) preferred · Strong Customer Service Experience · Excellent Phone Skills · Minimum of 6 months customer service related experience preferred · Minimum of 6 months demonstrated knowledge and experience in a related functional area (Mailroom Operations) · Excellent communication skills both verbal and written · Ability to effectively work individually or in a team environment · Competency in performing multiple functional tasks · Ability to meet employer's attendance policy · Keyboarding and windows environment PC skills · Lifting up to 50 pounds · Standing for long periods of time · Significant walking

Job Title: Customer Service Team Lead- Hartford Ct. Company: Pitney Bowes Location: Hartford, CT Description: PBMS is part of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a companys mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.Whats the result? PBMS lets customers focus on growing their businesses while our teams support their operation.At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.Key responsibilities include:· Run mailing, copy or fax equipment· Pick-up and deliver mail, parcels, and copy jobs· Lift large bundles of mail, overnight packages and shipments· Handle time-sensitive material· Maintain copier equipment· Provide courier messenger services· Perform duties and special requests as assigned by management· Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel· Ensure operating and quality standards are met based on service objectives· Maintain accuracy of required reports, logs and measurements· Ensure the highest levels of customer care· Ensure adherence to business guidelines, safety security procedures· Responsible for all aspects of equipment; make appropriate equipment recommendations· Provide constructive feedback and recognition to team· Support financial results by minimizing site waste and reworkWith the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.