Customer Service Jobs in New Britain, Connecticut

Job Title: Customer Service Supervisor - Moore Medical | McKesson Company: McKesson Corporation Location: Farmington, CT Description: Our customers are the focal point of all that we do.   Through a true multi-channel direct marketing / tele-sales approach, we offer the customer a variety of ways to communicate with us.  Moore Medical is a distributor of medical, surgical, and pharmaceutical products to nearly 100,000 healthcare practices and facilities in non-hospital settings nationwide including physicians, emergency medical technicians, schools, correctional institutions, municipalities, occupational healthcare professionals, and other specialty practice communities.  Our mission is to provide the health care professionals with the supplies, tools, and resources they need to improve the health of their patients and save lives.  Moore Medical, based in Farmington, CT is part of McKesson Medical-Surgical. >Current Need >Moore Medical is seeking a customer focused and highly motivated individual to lead a team of 12 Customer Service Reps at our Farmington, CT location.  Qualified persons must have 2 years of call center experience and have the ability to motivate others. >Position Description >Responsible for providing pre-sales and post-sales service to customers.  Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting  to resolve status, production, delivery and billing inquiries.  Reviews warranty claims.  Processes customer returns and exchanges. Expedites service and repairs.  Provides special pricing for non-standard items. >Minimum Requirements >2+ years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience >Additional Knowledge & Skills >Must have experience managing non-exempt employees, reconciling payroll, and auditing employee attendance.    Must have a strong customer focus and be willing to speak directly with customers on escalated calls. Complete employee side by sides, performance reviews, and conduct team meetings. Experience with Avaya, Goldmine, and JDE is a plus. Must be organized and very detail oriented. >Education >2-year degree in business or related field or equivalent experience >Physical Requirements >General Office Demands >Company Statement >McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. >Agency Statement >No agencies please.

Job Title: Customer Service Rep Company: McKesson Corporation Location: Farmington, CT Description: Our customers are the focal point of all that we do.   Through a true mutli-channel direct marketing / tele-sales approach, we offer the customer a variety of ways to communicate with us.  Moore Medical is a distributor of medical, surgical, and pharmaceutical products to nearly 100,000 healthcare practices and facilities in non-hospital settings nationwide including physicians, emergency medical technicians, schools, correctional institutions, municipalities, occupational healthcare professionals, and other specialty practice communities.  Our mission is to provide the health care professionals with the supplies, tools, and resources they need to improve the health of their patients and save lives.  Moore Medical, based in New Britain, CT is part of McKesson Medical-Surgical. >Position Description >Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.  Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.  May schedule field service repair calls.  Handles requests for additional company materials.  Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems. >Minimum Requirements >1+ years customer service experience >Education >HS Diploma or Equivalent >Company Statement >McKesson offers a competitive compensation and benefits package. McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. >Agency Statement >No agencies please.

Job Title: Customer Service Rep Part-time - 339 West Main Company: Blockbuster Location: Plainville, CT Description: Customer Service Rep Part-time - 339 West Main Street, Avon, CT 06001 Job Customer Service Rep Part-time - 339 West Main Street, Avon, CT Register to View DescriptionInterested in working at Blockbuster Inc.? We're a dynamic company where people who have a passion for movies and games really shine. Sound like you? Bring your enthusiasm and experience to Blockbuster. We're looking for high energy, a positive attitude and self-motivation. If you're looking for flexible hours, advancement opportunities and other great perks this could be the beginning of a beautiful career.Summary of roleEnsure the store is maintained per company standards and interact with customers.Essential Responsibilities* Interact with customers in person and on the phone and utilize the computerized point of sale system to complete both credit and cash transactions and maintain member accounts.* Ensure store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.* Perform other duties as assigned.QualificationsTechnical Knowledge/Skills* Some prior retail sales/customer service experience* Good customer service and sales skills* Flexibility to work shifts as needed* Good written and verbal communication skills* Ability to perform all job duties and to lift up to 35 pounds from floor to waistEducation/Experience* High School Diploma or equivalent (or near completion)If you love great entertainmentincluding FREE rentalsand your skills are a good match for this position, this could be the place for you.We would like to thank everyone who submits his or her resume for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. BLOCKBUSTER offers a competitive salary with excellent benefits, is an equal opportunity employer and promotes a smoke free & drug free workplace. No agencies please!JobStore Customer Service RepresentativesPrimary LocationUnited States-Connecticut-PlainvilleOrganization407SchedulePart-time

Job Title: Bi-lingual Customer Service Representative Company: GE Technology Infrastructure Location: Plainville, CT Description: Business GE Technology Infrastructure Business Segment Technology Infrastructure - Enterprise Solutions About Us GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Role Summary/Purpose Serves as primary contact for inbound customer inquiries via telephone, Internet, e-mail and facsimile. Focuses on providing customer support while performing customer service and administrative duties Essential Responsibilities Receive incoming calls from prospective customers, current GE Security customers and those directly affected by the use of GE Security products Provide prospective and current customers with new product and promotional information verbally or by collateral mail processing Provide answers to questions regarding product functionality, application and pricing Information resource for repair/servicing options and warranty coverage Assist the customer with product failure and return processing issues by providing customers with test results and quality information Enter customer orders into Baan and/or Oracle Aid in facilitation of the order fulfillment process by notifying customers of backorder situations, processing expedites and tracking orders and performing other follow-up functions regarding shipments as the need occurs Fulfill any special requests as determine by the customer and GE Security Qualifications/Requirements High school diploma or GED Minimum of 2 years of demonstrated Customer Support experience in a business settingELIGIBILITY REQUIREMENTS: Must be able to read, write and speak fluently in English and Spanish Must be able to sit for long periods of time working on a keyboard Must be able to lift up to 20 lbs Must be able to operate a computer, telephone and various office equipment Must be able to work variable hours according to department requirements Must be able to hear and speak to customers in person and over the phone Additional Eligibility Qualifications GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics Working knowledge of computer hardware and computer applications (Microsoft Office products) Present a professional demeanor and conduct themselves with honesty, integrity consistently in all actions with all team members and customers Must have good verbal and written communication skills Prior experience with Baan and/or Oracle Be able to work well under pressure in a fast-paced and solution focused environment Possess problem solving and decision-making capabilities Ability to assess duties and prioritize in accordance with company objectivesGE Security, a wholly owned indirect subsidiary of the General Electric Company (NYSE: GE), is a leading supplier of security and life safety technologies, with operations in more than 35 countries and $1.8 billion in annual sales. GE Security offers one of the industry's broadest product portfolios, covering explosives and narcotics detection, intrusion and access control, video surveillance, key management, and fire detection. GE Security's products are used to protect people and property across a wide range of industries, including aviation, law enforcement, banking, education, healthcare, mass transit, residential and retail. GE Security, making the world safer.Join an exceptional and energized team that shares a common belief in the value of creativity, operating with integrity, and leading through innovation. GE Security is focused on growth – growing revenues and growing leaders. ........................................................................................................................................... We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer...........................................................................................................................................

Job Title: Customer Service Representative - German - 3rd shift Company: Global Helpdesk Services Location: Rocky Hill, CT Description: Job Objective: The purpose of the Customer Service Representative is to provide quality customer service with a high degree of customer satisfaction and timeliness. This position has 100% interaction with customers, peers, and managers. Job Duties:* Provide bi-lingual English/German customer service assistance to the global customer base of GHDSi.* Provide timely, copious documentation in call tracking system. * Assist in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction to each customer you engage.* Research, resolve, and respond to questions received via telephone calls, emails, web, and fax in a timely manner, in accordance with current procedures. * Attend training sessions and possibly assist in training workshops. * Assist team members in knowledge transfer. * Participate in team projects that enhance the quality or efficiency of service. * Work to further enhance business, verbal and written skills.Skills and/or Experience* Previous customer service experience* Must speak German fluently

Job Title: Customer Service Supervisor Company: Whole Foods Location: West Hartford, CT Description: You will play a part in holding a lasting impression for our customer’s shopping experience by working closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth operation of the Customer Service Team. You will assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Additionally you will work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Responsibilities & Qualifications Duties Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service.All duties and responsibilities of Courtesy Clerk and Customer Service Team Member May assist with interviewing, and will help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team LeaderEstablish and maintain a positive work environment that supports a high Team Member morale.Communicate and maintain Team Member safety and security standards.Maximize team potential through effective and proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.Assist in training of new Team Members, utilizing learning checklists and training materials.Complete sweep worksheets as required.Support national, regional, and store programs.Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices.Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.Perform all tasks assigned to the Customer Service booth.Open and close department according to established procedures.Oversee team and resolve difficult customer situations.Be aware of customer flow and needs and direct Team Members as necessary to satisfy and delight customers; ensure that customer waiting time is within established regional limits.Determine break schedule and insure all necessary breaks are given.Communicate team concerns to the Team Leader and Associate Team Leader.Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor.Requirements Knowledge, Skills, and Abilities of Courtesy Clerk and Customer Service Team Member.Extensive knowledge of Customer Service Team procedures and policies.Capable of teaching others in a constructive and positive manner.Minimum 1 year Customer Service experience or equivalent.Ability to communicate effectively with customers and team members.Ability to perform physical requirements of position.Ability to operate all necessary equipment.Strong organizational skills; basic computer skills.Ability to work a flexible schedule including nights, weekends and holidays as required.Able to prioritize efficiently and delegate responsibilities.Stand and walk for extended periods of time.Bend and stoop to grasp objects and climb ladders. Bend and lift loads, not to exceed 50 pounds, unassisted and able to push and pull carts with product weighing up to 100 pounds.Use of box cutters. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply today!  What makes you whole?

Job Title: Manufacturing Customer Service Rep Company: Randstad Location: Cromwell, CT Description: POSITION SUMMARY: The position is involved with supporting both internal and external customers. Daily interaction with customers to include: distributors, OEM accounts and international accounts.  CSR may also have to work with external sales reps as required. Additionally, CSR may be asked to concentrate in a specific product line, or be a generalist.  Product line cross training is an objective and specific CSR duties may be altered from time to time to accomplish this.PRIMARY RESPONSIBILITIES: - Support division in achieving sales goals. - Act as a support vehicle for sales personnel.  - Initiate and respond to telephone calls in regards to expediting orders, providing price quotations, providing lead time information. - Order entry; daily input of customer orders as they come in via fax, e-mail, telephone or mail. Provide order acknowledgements to customer base. - Telephone contact with our external customer base to enter orders, expedite orders, check outstanding order status, etc. for customer inquiries.  - Position must deal calmly and professionally at all times with customers.  Identifies delivery problems and proactively consults with proper company personnel, and then provides the best resolution for our customers. - Maintains skill and knowledge on company order entry methods (currently Visual Manufacturing). - Learns all product lines to the degree required to competently interact with both internal and external customers, recognizing primary responsibility may be directed toward one product line. - Establishes and maintains professional business relationships with Sales persons & Managers,  Accounting, Shipping, Manufacturing and Applications to assure proper expediting and order processing. - Participates in training as required to keep up to date on new products including functions, pricing, availability, etc. - Maintain electronic customer base. Responsible for keeping all contact info current.Working hours: 8AM to 4:30PMEDUCATION, EXPERIENCE and SKILLS: - Associates Degree preferred.  - Ability to work in a team environment and independently. - Good interpersonal skills: both written and verbal. - Courteous, clear, and professional phone manner in dealing with Company-s customer base.- Professional interaction with many in-house personnel required - Computer experience: Windows, MS Word, Excel.  Data entry capability. - Prior Customer Service experience is a pre-requisite. - The ideal candidate will have a minimum of 5-8 years experience working in a customer service role within a manufacturing environment. - Working knowledge of `Visual Manufacturing Software- a definite plus.Randstad is a world leader in matching great people with great companies.  Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.  Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Contact information If you would like more information on this job, please contact Agent  Withee,Joshua Agent Email  Register to View Address  440 NEW BRITIAN AVENUE PLAINVILLE, CT 06062 Phone Number  Register to View Please refer to job code ngCustomerServiceRep when responding to this ad.

Job Title: Customer Service Specialist Team Lead Company: Apria Healthcare Location: Cromwell, CT Description: Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com.Demonstrates professional etiquette and courtesy when interfacing with customers.Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.Performs quality control checks on subordinate staff.Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.Troubleshoots problems regarding orders.May also act as back-up to subordinate staff and/or carry workload similar to a Senior Customer Service Specialist.Schedules, coaches and organizes work assignments. Ensures work is performed accurately, efficiently and timely. Monitors staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate. Conducts performance appraisals and makes recommendations on selection, promotion, merit increases and employee discipline. Provides training for new employees.Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.Performs other related duties as directed by supervisor.

Job Title: Customer Service Representative Company: LINCARE Location: Bristol, CT Description: Customer Service RepresentativeCustomer Service RepresentativeLINCARE, a leading national respiratory company, is seeking a friendly, attentive Customer Service Representative. Phone skills that provide warm customer interactions are a must. Maintain patient files, process doctors' orders, manage computer data and filing.Excellent growth opportunities. Drug free workplace.EOEFax resume to: Register to View or call Register to View

Job Title: Customer Service Representative Company: Unitrin, Inc Location: Meriden, CT Description: Job Description : Looking for a New Career Opportunity as a Customer Service Representative? Discover for yourself what makes Unitrin Direct  the insurance company for U! Apply online at: https://home.eease.com/recruit/?id=339961 Learn more at: www.unitrindirect.com Job Summary: Our Meriden, CT office is seeking a Customer Service Representative to answer incoming calls and process customer requests for service in an efficient and friendly manner. Job Duties and Responsibilities: Completion of in-house training program Answer incoming calls from customers Respond to requests regarding billing, processing, underwriting status and general acceptability of risks Maintain detailed knowledge of personal lines policies, procedures, coverages, rating and processing guidelines Work on special projects to completion within assigned timeframes to meet corporate objectives Process incoming written correspondence following company time standards Independently research and handle complex customer concerns Adhere to company established guidelines About Us The Unitrin Property and Casualty Insurance Group is made up of Kemper and Unitrin Specialty, which sell personal lines and commercial auto insurance through a network of independent agents; and Unitrin Direct, which sells personal auto and homeowners insurance directly to consumers. This group represents 73% of Unitrin's $2.5 billion of annual insurance premiums. Job Requirements: High School diploma or general education degree (GED) Some college is a plus Previous work experience in either sales or customer service is preferred Ability to effectively establish rapport and to listen proactively Ability to present detailed information is essential Property & Casualty License preferred but not required Knowledge of keyboarding skills in a windows environment Ability to organize and prioritize work Effective problem resolution skills Strong multi-tasking ability Ability to work flexible hours including evening and weekends Our employees enjoy great Benefits Choice of healthcare plans Choice of dental plans Flexible paid time off program Business casual dress 401(k) with matching Defined Contribution Retirement Plan Employee referral bonuses Education assistance Certification assistance Charitable giving We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V.