Customer Service Jobs in Hamden, Connecticut

Job Title: Customer Service Representative (North Haven) Company: LogistiCare Location: North Haven, CT Description: Qualified candidates must have a High School Diploma or GEDExperience:-Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry requiredSkills:-Excellent customer service and phone skills-Strong verbal communications, problem solving, time management and organizational skills-Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team a must-Bi-lingual a plus.Competencies:-Communication, Oral - Ability to communicate effectively with others using the spoken word-Communication, Written - Ability to communicate in writing clearly and concisely-Customer Oriented - Ability to take care of the customers’ needs while following company procedures-Interpersonal - Ability to get along well with a variety of personalities and individuals-Reliability - The trait of being dependable and trustworthyEnvironmental and Working Conditions:-Entire work time is conducted in an office setting.Physical and Mental -Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation’s leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company’s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients.We seek full-time Customer Service Representatives (CSR) for our operations center in North Haven, CT to work various shifts (days, nights and weekends). Candidates must be available to work holidays and occasional weekend work may be required.Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, perform all gatekeeping functions related to trip authorization, document and resolve complaints and issues.LogistiCare is an Affirmative Action-Equal Opportunity Employer.

Job Title: Call Center Manager Company: LogistiCare Location: North Haven, CT Description: BA/BS degree strongly preferredExperience:- 8+ years progressive customer service experience, with a minimum of 4+ years experience as a manager in a 30+ seat call center- Experience managing a customer contact operations function focused on inbound call processing- Experience developing staffing strategies and implementing staffing plans- Experience developing and implementing incentive programsSkills:- Strong working knowledge of ACD phone systems- Experience with developing and deploying technology such as CTI, IVR and QA- Proven performance management, coaching and counseling skills- Exceptional written, verbal skills, organizational, and problem solving skills- Demonstrates excellent interpersonal skills and instills a teamwork philosophy- Proven and effective leadership and supervisory skills- Attentiveness to detail and thoroughness- Ability to multi-task and meet deadlines- Strong analytical skills- Must be able to work independently and as a member of a team- Must have proven experience dealing with conflict management- Ability to create processes that best benefit the entire team- High level of technical competence to include proficiency with Microsoft Office including Excel- Working knowledge of Internet Engines- Type at least 50 words per minute with 90% accuracy- Knowledge of clinical UR and QA, Medicaid, Medicare guidelines and covered services a plusEnvironmental and Working Conditions:- 100% of work time is conducted in an atmosphere controlled office settingPhysical and Mental - Ability to maintain confidentiality, take the initiative and be proactive, work under pressure, communicate information clearly and work with diverse populations- Patient listening and strong conciliation skills- Must possess ability to analyze data and report on center performance; knowledge and proficiency of call center management tools and principles, and knowledge of and proficiency in quality improvement tools and processes- Ability to plan effectively for further growth Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients.LogistiCare seeks a Call Center Manager. The Call Center Manager is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the center. He/She will provide call center performance reports and initiates and implements procedures to improve the reservation process and to comply with contract requirements.Essential Duties and ResponsibilitiesThis oversight includes servicing all lines of business by performing the duties outlined below:- Manage a 27+ seat inbound Call Center- Manage and develop a team of Supervisors, Leads and Customer Service Representatives (CSR) to meet operational and contractual goals; maximizes the potential of each employee supervised- Ensure proper recruitment, training, staffing and technology to handle call volume and contractual requirements- Monitor training needs and ensure proper CSR education occurs - Monitor employee performance standards, and take appropriate corrective action in order to meet standards- Monitor the standards of performance of the Call Center and recommend and initiate call center process and policy improvements to ensure that LogistiCare excels in its contractual performance- Oversee a well-executed call monitoring process that ensures a high level of call quality- Identifies and resolves customer issues as well as participates in routine communications with clients to ensure complete customer satisfaction- Make recommendations and implement changes to improve service efficiency, while maintaining budget requirements- Ensures the generation and analysis of daily, weekly and monthly reports to be used by management and clients to assess and improve the operations- Evaluate current reporting tools and performance measurements and make continuous improvements as needed- Champion new technology improvements and system enhancements to meet business objectives- Work with Senior Management in development of short and long-term business and strategic plans and organizational structure within the Call Center- Participates in projects as necessary- Displays knowledge of the Medicaid policy manual and relevant transportation needs- Develops and maintains a comprehensive working knowledge of the LogistiCare system (LCAD)Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.LogistiCare is an Affirmative Action-Equal Opportunity Employer.

Job Title: Call Center Representative - Customer Service Company: Connex Credit Union Location: North Haven, CT Description: Call Center Representative - Member ServicesAbout the JobCONNEX CREDIT UNION is a full-service financial institution open to anyone who lives, works, worships or attends school in New Haven, Hartford or Middlesex County. Each member has a share in the credit union and helps to guide our direction. As a non-profit, member-owned organization, we have historically been able to charge less for loans and services, while paying very competitive rates on deposits.   We are currently looking for a sales- and service-minded individual to work in our Call Center.  JOB STATEMENT: The primary function of this position is to assist the Credit Union in achieving its Mission to improve the lives of our members, one member at a time.  To achieve this mission the position must provide outstanding service to both internal and external members as defined by our Service Promises and Service Standards.  A key component of this service delivery is to identify the member’s financial needs and offer a Credit Union Solution.  In addition the position is accountable for all record keeping, security of branch office.Accountable for attaining call center standards within the call center, security of call center and growth through the expansion of member relationships, establishing and attaining sales and service goals and developing and maintaining a high quality sales and service culture.  KEY RESPONSIBILITIES:  includes the following, and other duties may be assigned.  1.     Delivers high quality service to members as defined by our Service Promises: §         be knowledgeable  and accurately handle your request §         treat you with the highest standards of professionalism §         deliver accuracy in all of my work §         identify your financial needs and suggest a solution that will improve your financial life §         always work in your best interest     2.    Answer all incoming phone calls within call center standards   3.    Responsible for all data processing entry of all member requests.   4.    Responsible for conveying to the member correct service information   5.    Adhere to all Credit Union policies and procedures.   6.    Responsible for the accurate balancing of a daily drawer at the end of each assigned work tour.   7.    Promote other Credit Union services.     QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Shown commitment to providing quality service to members in current position.   High degree of responsibility and integrity   Highly personable and tactful   Strong communication skills   Satisfactory attendance   Physical Requirement    Good Health     EMPLOYMENT REQUIREMENTS: Continued education through selected training courses After hours meetings required Knowledge of Windows XP, Microsoft Word and Microsoft Excel 40 hours per week (full time) – (part time varies), some Saturdays

Job Title: Call Center Agents Company: Location: New Haven, ct Description: Our Call Center Representatives are all Independent Contractors who work virtually, calling thru our online system. We offer hourly compensation + bonuses. GreatLeads is an established company with many agents doing this very sort of work. Qualifications to become a GreatLeads LLC Call Center Representative: Desire to work hard and have fun Great attitude always! Proficient in Online Applications, Excel, and Email Must be fluent in English Must have a quiet, uninterrupted work environment Must be willing to work more than 24 hours per week Must have Previous Sales or New Business Development Experience Apply online http://www.greatleadsllc.com/rep-positions.html Salary/Wage: $15-25 per Hr Education: HS or better Status: Full-time, Part-time, Temp/Contract Shift: Days • Location: Virtual • Post ID: 3097479

Job Title: Customer Service Representative - Immediate Opening Company: Location: New Haven, CT Description: This is an excellent chance for a person to learn the Consumer Finance Business and gain experience that you can use for a lifetime anywhere destiny lead you. ABILITIES AND DEMANDS: - Sociable Personality - Office Experience Preffered - Account Service Qualification - Perfect Telephone Skills - Experience in Typewriting and Data Input - Microsoft software and Internet Skills - Basic Mathematics and Grammar Skills. In case you have the above-mentioned features and skills and like acting in a bustling environment with much customer interaction then you will enjoy this job.

Job Title: Telemarketer/Customer Service Rep Company: Location: New Haven, CT Description: Telemarketer or Customer Service Rep needed ASAP! Bilingual (Spanish & English) please. No experience necessary. Hourly rate + bonus. Call for appointment Register to View on Monday between 9-5

Job Title: CUSTOMER SERVICE REPRESENTATIVE 2 Company: Location: New Haven, CT Description: NATURE OF WORK Under the supervision of the Associate Director of Energy and Human Services Infrastructure, this individual receives and directs all calls within the agency and forwards them accordingly. Receives and directs clients to appropriate programs; schedules appointments; mailing; filing; and performs other tasks as assigned. MINIMUM REQUIREMENTS The individual must be a high school graduate and should relate well with both clients and staff; should have good writing and verbal skills, good organizational skills, with the ability to work under pressure when necessary. Individual should have good computer skills. POSTING DATES -FROM: February 23, 2010 TO: March 9, 2010 Interested applicants may submit resumes to: Community Action Agency of New Haven, Inc. Atten: Human Resources 781 Whalley Avenue New Haven, CT 06515 Fax: Register to View E-mail: Register to View Please Forward Resume and Letter of Interest to Human Resources by 4:00 PM on Closing Date. COMMUNITY ACTION AGENCY OF NEW HAVEN, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

Job Title: customer service rep Company: Location: New Haven, CT Description: CSR's wanted for lawn care companies..inbound/outbound contact..experience preferred, but will consider those dependable with good speaking voices.....p/t milford office..call Register to View --no resumes via email..calls only...

Job Title: Customer Service Representative Needed Company: Location: New Haven, CT Description: Customer Service Representative Needed Job Description Classification: Temporary Compensation: $10.00 to $11.00 per hour Company is seeking long term temp Customer Service Representative to report to higher and lower level management and carry out data entry utilizing MS Excel and Word. Ideal candidate for Customer Service Representative must have great interpersonal skills, several years of Customer Service experience as well as be professional and customer oriented. Job Requirements Ideal candidate for Customer Service Representative will have intermediate Customer Service experience and must be proficient on Microsoft Word and Excel.

Job Title: Searching for a CSR Company: Location: New Haven, CT Description: We are searching for a Customer Service Representative to couple with our overall customer service, front desk tasks, and incoming call distribution. Key Duties: * Provide customer service support to the sales, marketing and administrative teams day to day * Generate inventory and sales reports in Microsoft Excel using information from a variety of sources * Answer and redirect incoming phone calls * Ensure that the client is not only satisfied; but impressed with our product and service * Investigate, resolves conflicts and document calls in contact management system * Must be able to stay organized and pay close attention to details. * Cross train and provide back up for other customer service positions Qualifications: * Excellent communication and customer service skills * 1 year of previous customer service experience or related experience desired * Advanced computer knowledge in MS Office Applications * Comfortable working in a fast paced environment * Excellent attention to detail, and organizational ability * Reasoning ability to solve practical problems