K Hutchins Location: Suffield, CT 06078 ... ral office duties; including but not limited to - filing, data entry, reply to email orders, etc. Also, technical duties varied as needed in specialized areas. 10/07-1/08Pike CommunicationsBe verly, MA Telecommunicatio ns SpecialistTemp/S easonal Position Telephone customer service representative handling incoming catalog orders. Duties also included limited "cold-calli ng." 6/07-9/07Applese ed’s Distribution CenterBeverly, MA Material HandlerFull-time Shipping department duties including but not limited to: packaging, ticketing, tracking outgoing customer orders. 8/06-6/07Parrell i OpticalBeverly, MA 6/04-11/04Office AssistantPart-ti me Part time position. Duties included, but w ...
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K Adams Location: Broad Brook, CT 06016 ... eeds and providing solutions from available product lines. Excellent negotiating and closing skills. Able to effectively manage multiple projects simultaneously in a fast-paced environment. Quick to learn features and benefits of new products. Ability to deliver high-level performance independently or in a team environment – strong organizational and time-management abilities. Connecticut State Certified Food Manager. Employment History MSU Remodeling, Broad Brook, Ct Customer Service/ Office management/ Sales 2007- 2008 Managed all aspects of the office, including all customer calls for prospects and existing customers. Prepare estimates, invoices and contracts. Dispatch to crews. ...
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B Smith Location: Windsor Locks, CT 06096 ... Service Billing Scheduling File Management EXPERIENCE 9/2003 - 4/2006 Teletech Enfield, CT Customer Service Representative Answering calls, providing support for a national cable company's customers, including troubleshooting, setting up service and trouble calls. Searching databases for answers to customer's questions. 7/1996 - 6/2002 Westaff Temporary Services State of Connecticut, Department of Information Technology, Bureau of Business Office Support System Secretary 1 Word processing, data entry and verification, creation of forms, answering phones, web searching for information, mail distribution. FDIC Processing Technician Research and evaluation of mortgages, liens, an ...
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L Arnone Location: Windsor Locks, CT 06096 ... illing inquiries, walked clients through trouble shooting system problems, Recommended and sold additional equipment to existing accounts, coordinated service calls with dispatch, and continually tracked leadsOutside sales that included designing, estimating, proposing and selling new installations for integrated security systems and fire alarms quickly resolved customer complaints, updated client database after every correspondencePr ojects sold included warehouses, retail strip centers, and healthcare facilitiesOrgani zed and oversaw monthly meetings to improve quality of customer relationsFormula ted and imposed tactics to successfully reduce attritionCommuni cated with technicians prior ...
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L Lambert Location: Windsor Locks, CT 06096 ... ing successful customer service operations in diverse environments.Lea d large teams, across multiple locations, in transformative change, developing Call Centers that contribute to overall customer satisfaction and business results. Establish strategy for the teams.Combine strong technical background and aptitude with leadership, strategic planning and organizational skills to develop comprehensive global customer service organizations to meet customer requirements.Ser ve as vital project manager and member for deployments, acquisitions, and consolidations, implementing new processes and changes as needed as result of project.Utilize continuous improvement process, value added approach to ...
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T Fontaine Location: Windsor Locks, CT 06096 ... with my son. I am excited about starting a new chapter in my life where I hope to find a good job which can support myself and my son without the help of anyone else. I am ready to move forward and embrace my new lifestyle with both hands. Qualifications I have worked at many jobs since I turned sixteen years old. I have worked everywhere from retail, to food service, customer service and grocery stores. I am currently a student at Goodwin College in East Hartford where I am studying to get my Associates Degree in Business Sciences. I have taken computer courses and have real life work experience with call centers. I am a very outspoken woman. I am a hard worker and ...
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V Danyow Location: Agawam, MA 01001 ... 4/08 – current MassMutual Financial Group, Springfield, MA • Handle employee questions regarding health and welfare benefits • Conduct new hire orientation presentations on a weekly basis • Assist employees in making changes to their benefits due to life events RETIREMENT SERVICES TEAM LEADER 2002 – 4/08 MassMutual Financial Group, Springfield, MA • Handle CSR questions regarding procedures and plan information • Assist CSR’s in locating, and understanding, plan information • Track inquiries for review and determining training issues • Handle escalated calls RETIREMENT SERVICES CUSTOMER SERVICE REPRESENTATIVE 11/22/1999 – 4/08 Handle Retirement Servi ...
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C Shea Location: Agawam, MA 01001 ... basis. Effective CommunicatorSelf -Starter Strong written and oral skillsPersonable & Team Player Organized with a strong attention for detail Creative Problem Solver PROFESSIONAL EXPERIENCE Diebold Inc Windsor, CT Account Performance ManagerApril 2006 to Present Monitor technical performance, identify and resolve technical performance issues Perform timely final approval of all service billed work invoices Actively participate in internal and customer meetings to facilitate communications between customer and Business teams Provide project management and /or coordination support for major service and installation projects. Compile, analyze and interpret performa ...
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A Coleman Location: Springfield, MA 01108 ... Skills Type 75 WPM MS Excel MS Access 10,000 Alpha keys ph Direct dept. inq. Cross selling of products Researches Customer Service Internet problems Call center experience Experience BankNorth Massachusetts. Springfield, MA 2001-2004 Banking Specialist II Enrolled customers for online banking and e-bill pay services. Opened many deposit accounts such as: Checking, savings, CD’s, and insured money market accounts through the online application system. Initiated stop payment orders. Selected to mentor new hires to the department. Provided Quicken enrollment assistance. Delivered excellent customer service. Teletech Customer Care, Inc. Enfield, CT 1998-2001 Banking Agent Promoted to Bank ...
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T Campoli Location: Springfield, MA 01108 ... ; Adept in successfully resolving customer complaints. Team player, equally effective and self-motivated working independently. Strongly believes customer service excellence vital to the success of a company/business .Seeking career opportunities towards an upward career path which allow incorporation of current skill sets while achieving new capabilities. Proactive and competent individual with demonstrated skills in leadership, efficiency, and motivation. Demonstrates outstanding organizational and multitasking skills with the ability to make sound decisions and execute them effectively. Pursuit of providing the company with the highest level of integrity and strong work ethic. Licensed Pr ...
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