Customer Service Jobs in Eastford, Connecticut

Job Title: Call Center Representative Company: Kelly Services Location: Wilbraham, MA Description: Call Center Representative Major healthcare organization in the Greater Springfield Massachusetts area is seeking temporary Call Center Representatives with experience in a call center environment. Experience as a medical assistant or in a medical related call center is required. Responsibilities include answering telephone call inquiries and promoting the organization's services and products. This is a long term temporary position through June 2010.If qualified, please email your resume as a word document attachment. Kelly Services is an Equal Opportunity Employer.

Job Title: Picture Framer / Customer Service Rep Company: Company Confidential Location: East Longmeadow, MA Description: Picture Framer with Design & Sales Counter experience for small retail specialty shop.  Computer experience required.  Part-Time with potential for Full Time.  Must be friendly, creative, detail oriented and dependable.  Unique opportunity for the right individual to join a small staff in a casual fun environment while maintaining high quality work standards.   Experience preferred but may be willing to train person with related background (art, photography, etc.).  Fax resume to Register to View or email Register to View

Job Title: Customer Service Representative Company: Lincare Location: Cherry Valley, MA Description: Knowledge of medical terminology a plus!   Must be a good Multi-Tasker.Answers all incoming calls as the main responder is usually the first contact for referral sources. Makes determination of required action.Takes orders, from physicians office or other referral sources; enters orders and comments into the CIS.  Determines all required equipment and enters into CIS.Coordinates new patient delivery schedule with the service area and notes in CIS.Processes patient information on a series of forms where accuracy and timely processing is most important.Maintains and files patient information on a regular basis.Verifies insurance coverage and advises collections department of required actions about billingMaintains copy of current patients files and files on referral sources.Responds to new and current patient's requests.Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible.

Job Title: Customer Care Representative Company: Hamilton Sundstrand Location: Windsor Locks, CT Description: Hamilton Sundstrand is among the largest global suppliers of technologically advanced aerospace and industrial products. We design and manufacture aerospace systems for commercial, regional, corporate and military aircraft and are a major supplier for international space programs. Our industrial products serve industries ranging from hydrocarbon, chemical and food processing to construction and mining. In an effort to more aggressively resolve quality and technical issues, Hamilton Sundstrand and Customer Service will be developing a Customer Issue Resolution Center in Windsor Locks, Conn. The Center will establish a 24/7 Customer Service Help Desk that will not only track and resolve operator issues, but also provide a single data collection point for component performance trends. Using this data, we will more effectively prioritize issues, drive to root cause and implement corrective actions. The Customer Center will deliver a superior level of responsiveness through a tighter integration of our services. The facilities are being designed to provide the resources and tools to deliver fast responses to our customers around the world. Ultimately, the Customer Center team will be working to anticipate customer needs and facilitate proactive service. Responsible for representing Hamilton Sundstrand by providing front-line technical support. Activities include direct contact with aircraft manufacturers, airlines, and overhaul shops to resolve performance, systems, operational, and documentation issues. Works closely with other HS and external organizations to ensure customer problems are resolved. Maintains a high standard of etiquette and protocol with the customer during any form of contact. Accurately assesses the customer(`9s needs and requirements. Provides acknowledgement to the customer that an action item has been raised and is in process. Effectively processes and monitors CMS for all issues and concerns, and any commitments made to the customer, from initiation to closure. Follows-up with customer on acceptable closure to all issues. Responds appropriately and effectively to urgent customer requests or situations. Initiates immediate contact with HS personnel when the matter is urgent. Works with team colleagues, utilizing expertise and experience to effectively support the team. Provides effective back-up support for team colleagues where required. Provides thorough analysis and understanding of service related problems encountered in operation of Hamilton Sundstrand products. Works closely with other organizations to ensure required information is available to focus on resolving or avoiding customer issues. Actively participate in the departmental ACE activities and also in the daily Cfirst meeting. Perform follow-up and monitoring of the customer center key performance indicators. Some positions will require shift work 12 hour shift 3 shifts on days, 3 days off, 3 shifts on night shift, 6 days off BS in engineering or an engineering related discipline. 5-8 years experience in technical support roles Excellent communication, interpersonal, time management, and decision making skills. Basic technical knowledge of HS products allowing to perform analysis of problem related to operation of HS products. (Preferable) Able to handle time-sensitive, high-pressure situations. Able to prioritize and manage multiple tasks at same time. Self started. Able to work without supervision. Results-oriented, customer-focused. Some positions will require shift work 12 hour shift 3 shifts on days, 3 days off, 3 shifts on night shift, 6 days off United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer.

Job Title: Customer Service Representative, Claim Company: Travelers Location: Windsor, CT Description: Committed.  Competitive.  Constructing our Future. That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.   SUMMARY: This position is responsible for building and maintaining effective relationships with our various customers through effectively and efficiently responding to inquiry calls and capturing notice of loss information.  Provides customer service to customers over the phone at a level that is consistent with Travelers Claim Customer Service quality and productivity goals.  Assist in basic customer service procedures and routing information in a prompt and courteous manner. PRIMARY DUTIES: Professionally answer telephone calls, respond to routine questions, and reroute calls when appropriate. Apply effective listening skills through recognition of customer¿s need and adjust style accordingly. Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner. Accurately input loss information into a claim multi-line system via a personal computer. Consistently provide top-tier, high-level customer service to our accounts/customers. Maintain and update reference material needed to provide quality service. Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them. Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues. Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems. COMMUNICATION SKILLS: Solid communication/telephone skills COMPUTER SKILLS: Keyboard/personal computer skills (35 WPM) Data entry with focus and skills. OTHER: Personal time management and organizational skills to meet productivity objectives. Customer Focus Communication Team Work Flexibility

Job Title: Customer Service Rep at National Healthcare Organization Philips Company: Philips Remote Cardiac Services Location: Windsor, CT Description: Philips Remote Cardiac Services, a part of Philips Healthcare, is a national provider of remote cardiac diagnostic and long term follow-up monitoring solutions. Our highly qualified people, combined with state-of-the-art technology, deliver accurate, reliable and timely clinical information where and when the clinician needs it to improve patient management and outcomes. To learn more about our services, visit our website at www.remotecardiacservices.com. Job Responsibilities: Provide support to all customers who call.  Make outgoing phone calls to customers, physician offices, and vendors as needed.Communicate critical information to internal and external customers and colleagues via phone, e-mail, fax, or letter.  Maintain the customer database in a timely and accurate manner.  Resolve or take action on customer or colleague requests within 24 hours.  Fax test reports in a timely manner to physician offices and clinics.  Follow-up by phone to physician or clinic.  Process test supply requests.   Job Requirements:High School diploma or equivalent.  A minimum of 1-year experience in a position of customer service, telephone sales or problem resolution.  Excellent telephone and written communication skills.  Good computer skills, with familiarity in using the Microsoft Package (Outlook, Word, Excel), and other database applications.  Must have proven work ethics supported by a solid work history.A demonstrated ability to pay close attention to detail.  Ability to multi-task and work with minimal supervision in a fast-paced environment.  Must be able to work alongside colleagues and be a team player. Other Details: Full Time Position with comprehensive benefits packageHours: M-F 10:30am-7:00pm, Rotating SaturdaysPay: $12.00/hrLocation: Windsor, CT. Click Here To Apply Today!

Job Title: Customer Service Representative Company: Kforce Professional Staffing, Inc. Location: Windsor, CT Description: Responsibilities for this position include: Assists customers with questions or issues regarding their accounts received via phone and/or correspondence Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures May respond to faxes and emails Uses computerized system for tracking, information gathering, and/or troubleshooting Requirements for this position include: Basic knowledge of the organization, products and/or services Good communication and problem-solving skills Entry level position, generally up to 1 year of experience

Job Title: Customer Service Rep, Claim Company: Travelers Location: Windsor, CT Description: Committed.  Competitive.  Constructing our Future. That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.   **Please note:  Start date will be May 10, 2010** **Training will take place during hours/days:  Monday ¿ Friday 8 ¿ 5 pm** SUMMARY: Effectively and efficiently respond to inquiry calls from our various customers.  Assist in basic customer service procedures and routing information in a prompt and courteous manner. PRIMARY DUTIES AND RESPONSIBILITY: Professionally answer telephone calls, respond to routine questions, and reroute calls when appropriate. Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner. Accurately input loss information into a claim multi-line system via a personal computer. Consistently provide top-tier, high-level customer service to our accounts/customers. Maintain and update reference material needed to provide quality service. Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them. Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues. Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems. COMMUNICATION SKILLS: Solid communication/telephone skills Candidates who are fluent in Spanish are strongly encouraged to apply - demonstration of Spanish-speaking fluency will be required.     COMPUTER SKILLS: Keyboard/personal computer skills (35 WPM) Data entry with focus and skills. OTHER: Personal time management and organizational skills to meet productivity objectives. Customer Focus Communication Team Work Flexibility SHIFT:  The shifts/hours will vary depending on business need.  The varying shifts/hours are as follows:   Monday ¿ Friday ¿ 8am ¿ 5pm and/or Sunday ¿ Thursday 9am ¿ 6pm

Job Title: Client Services Manager, Ambulatory Patient Care Company: VisionIT Location: Springfield, MA Description:   Client Services Manager, Ambulatory Patient Care is responsible for planning, organizing and managing tactical and strategic information services to help clients enhance their delivery of services by facilitating the processing and delivery of information.  General  Along with senior management, develop long and short-range plans for systems architecture (strategic planning). Strategize and make recommendations concerning trends in ambulatory EMR and clinical outpatient departments for the following functionalities: Order Entry & Results Reporting, CPOE, Medication Process, Pharmacy, Medical Records, Nursing Clinical documentation, PPID, POC testing, Physician practice clinical functionality. Manage the marketing, sales, negotiation, and implementation of information services community offerings.  Stay “up to date” on current technologies and communicate them to the appropriate management teams.  Involved in client Management Team meetings to share strategic IS recommendations.  Make recommendations regarding staffing needs to support the operations. Guide selection and implementation of vendor-supplied software packages, including installation, customization and ongoing support and maintenance.  Keep senior management apprised of progress, plans and issues via weekly status reports.  Foster an environment of teamwork, flexibility, solutions-orientation, responsibility and honesty.  These functions are coordinated with Administration, Department Heads, Medical Staff and others and are performed in accordance with the organization’s and IS department’s philosophy, policies, procedures and standards.   With 14 national offices and personnel in more than 30 states, we've staffed thousands of IT positions at some of the nation's most renowned organizations. VisionIT's stellar and proven track record has helped us to become recognized as an IT industry leader, which has secured more recognition as one of the nation's fastest-growing privately-held companies featured many times in the Inc 500.

Job Title: Entry Level Insurance Call Center Reps Company: Carroll Enterprises, Inc. Location: Worcester, MA Description: Term Life Insurance Inside Sales Reps Launch your career in life insurance sales!  Now is the time to join our downtown Worcester Sales Team to prepare you for a role in the field of life insurance. In our call center you will speak with potential customers regarding life insurance coverage on behalf of a fortune 50 company. Inbound and outbound calls required. Computer & phone skills are essential.  Training is provided, as well as the support and resources you’ll need to obtain your Massachusetts Life, Accident & Health license.  Advancement awaits you!  Work hours are Monday thru Friday 11:30 a.m. thru 8:00 p.m. and occasional Saturdays.  Please send your resume to: Carroll Enterprises, Inc., 554 Main Street, Worcester, MA  01608 Ref. #10-33, fox to Register to View , or email: Register to View , EOE.