Customer Service Jobs in Westminster, Colorado

Job Title: Client Service Representative I Company: AmeriPath, Inc. Location: Arvada, CO Description: AmeriPath, a Quest Diagnostics company, is one of the leading anatomic pathology practices in the United States offering a broad range of testing and information services used by physicians in the detection, diagnosis, evaluation and treatment of cancer and other diseases and medical conditions. AmeriPath's extensive diagnostics infrastructure includes over 400 pathologists and doctorate-level scientists providing services in over 40 independent pathology laboratories and in more than 200 hospitals across the US. Our Arvada practice has an immediate need for a Client Service Representative to assist with answering routine incoming calls and with client needs and/or concerns. Qualifications: High School diploma or GED One - three years client services environment -- required One -three years of experience in a pathology or other medical setting preferred Key Performance Responsibilities: Interacts closely with clients to meet requests and resolve issues. Escalates client concerns to supervisor or manager. Effectively communicates with sales department as necessary. Assists in all aspects of patient result reporting. Performs related responsibilities as assigned. Assists with phone coverage daily. Follows departmental QA/quality control policies and procedures. Along with competitive salaries and career growth opportunities, regular full time employees who work at least 30 hours per week are eligible for Health and Dental plans, a vision plan and a 401(k) retirement plan - all of which include company contributions. There are also disability plans available, flexible savings plans, college savings plans, and tuition reimbursement. AmeriPath also offers paid time off, as well as discounts for movie tickets, Employee Assistance program, and much more. An Equal Opportunity Employer / Drug Free Workplace

Job Title: Customer Service Manager Company: Owens & Minor Location: Denver, CO Description: Manages and coordinates activities of teammates engaged in resolving customer problems and complaints. ESSENTIAL JOB FUNCTIONS: Advises team on handling and/or handles difficult customer complaints. Confers with other supervisory or managerial personnel to recommend changes to avoid reoccurring customer complaints. Follows up with customer to see that complaint was satisfactorily resolved. Reviews customer complaint correspondence, notes any suggestions, and assigns complaint to Customer Service Representative. Explains to customer, by telephone or letter, actions taken on complaint. Reviews late-order reports to determine follow-up. Reviews pending file for hospital orders. Acts as lead in developing and implementing new value added customer service programs for division. Has direct responsibility for one or more major customer accounts. Monitors regular activity reports to identify areas of customer service requiring improvements. Interfaces with operating areas within the division to expedite the resolution of customer service concerns. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed.

Job Title: Technical Customer Service Representative Company: Directv, Inc. Location: Denver, CO Description: The Denver DIRECTV Customer Contact Center is currently seeking talented individuals with prior experience taking in-bound technical troubleshooting calls in a fast pace call center environment. Our successful Technical Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable and flexible and computer savvy.About DIRECTV:Provider of satellite entertainment programming to U.S householdsDIRECTV has provided a superior alternative to cable since 1994 - we offer digital satellite television entertainment delivered to homes, airports, hotels, restaurants, hospitals, offices, airplanes, automobiles - and to portable electronics.We offer exclusive programming such as NFL SUNDAY TICKET(TM) and even produce our own entertainment programming such as Massive Gaming League and Project MyWorld.We were the first to deliver an interactive on-screen program guide and pay per view ordering by remote control - DIRECTV continues to be responsible for breakthroughs in Digital Video Recorder (DVR) and High Definition Television (HDTV).Total Rewards …more than just your paycheckOur Technical CSRs take inbound calls in our state-of the art facility. We have excellent benefits including:Health care: medical/dental/vision more - new employees and their eligible family members may begin participation on the first day of the month after 30 days ofservice.Paid Time Off, floating holidays, 401k, paid training, free DIRECTV satellite system programming and a solid incentive program.We have TV lounge, Internet Café, coffee bar/cafeteria, fitness center, covered parking garage and close access to the Dry Creek light rail station.JOB SUMMARY· Deliver world class customer service and build customer satisfaction and loyalty· Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone.· Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues· Complete ongoing training to stay abreast of product, service and policy changes· Provide effective and timely resolution of a range of customer inquiries· Strive for one-call resolution of customer issues· Increase the customer experience by providing information on new products, programming package and services through up selling opportunities.This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.To see a video portraying this position in the DIRECTVDenver Customer Contact Center, click on the link below.http://www.directv.com/careers/careervideos/denver.html

Job Title: Sr. Customer Assistant Representative Company: Enterprise Rent-A-Car Location: Denver, CO Description: Enterprise Rent-a-Car has multiple openings for part time Customer Assistance Representatives. As a Customer Assistance Representative Sr (CAR Sr) you will be asked to provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large airport location. This role is only available part time. Responsibilities: Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services  May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned Qualifications: Must be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the U.S. and not require sponsorship now or in the future

Job Title: Customer Service Representative Company: CareersUSA Location: Lakewood, CO Description: CareersUSA, a leader in the staffing industry with 29 years of experience, has another job opportunity for you:Our client, a large, international call center that specializes in marketing and implementing product and system enhancements to increase brand loyalty and increase revenues is seeking a Customer Service Representative in Lakewood, CO.Job Description:Help guide customers through claims process while providing excellent service.Explain terms and conditions of product contract to customer.Receive and answer questions regarding products.Enter information in computer systems.Handle escalated and difficult phone calls with professionalism.Requirements:1 or more years of CONTINUOUS experience in a customer service environment.High school diploma or equivalentAbility to work in fast-paced environment and handle escalated calls.Excellent verbal skillsAttention to detail.Ability to type 30 wpm.Able to interview and start immediately.Contact Information:CareersUSA - DenverE-mail: Register to View

Job Title: Customer Care Manager II Company: Level 3 Communications Location: Broomfield, CO Description: Summarize the primary purpose of the job in two or three sentences.Acts as the single point of contact for assigned customer accounts which typically have a large revenue scope, have complex product needs, orrequire significant project management due to the size of the organization. Manages any interactions from the customer order through billing toensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customersatisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduitand escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, serviceactivation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Responsible formanaging large and complex customer implementation projects which includes but is not limited to creating and maintaining detailed projectschedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operationalspecifications.Owns and manages all customer communications or escalations pertaining to new install orders.Manages all aspects of the conversion of sales to revenue for the company. Actively manages allservice activation elements of customer orders from order entry through service “turn up.”Communicates order status in a timely manner to customers via conference call, emails and phonecalls. Has authority to deviate from defined processes to ensure customer satisfaction and revenuerecognition.Initiates and/or tracks customer requested move, add, change and disconnect orders and providesaccurate and timely status updates to the customer. This includes but is not limited to reason codecollection and interpretation, and reporting and defining approach for proactively working with thecustomer and sales on disconnect related retention efforts.Owns and creates service delivery and service management performance review presentations.Collects and interprets service performance root cause analysis and corrective actions. Deliversproject status and presentations to the customers on a weekly or monthly basis depending uponcustomer requirements, which is delivered via electronic presentations or in person meetings.May conduct first bill reviews (new or significant changes in services) with new and existing customersto ensure invoiced charges are accurate for contracted products and services. Assists as anescalation point to customers for billing research, and helps identify root cause of billing disputes.Initiates, develops, and manages action plans to correct and prevent the reoccurrence of specificdispute types, and has authority to approve customer credits within established limits.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

Job Title: Customer Service Associates Company: Location: Denver, co Description: You believe customer service should actually serve customers. And you?ve learned that the secret to providing excellent service is all about offering answers AND respect. We couldn?t agree more. Respect - for your ideas, talents and goals - is exactly what you?ll find when you put your developed customer service and communications skills to work in our state-of-the-art, high-tech contact centers. Plus, all the training and support you need to succeed. Position Overview: Customer Service Associate ? efficiently and effectively resolve customer issues, questions and requests, related to billing, service outages/disruptions and maintenance scheduling. Apply online at: Customer Service Associates New Employee Orientation: It's important to your success that you become acclimated to our culture, our state-of-the-art Contact Centers and our industry in general. That's why we take the time to show you the ropes, complete with learning objectives that provide the necessary information to start successfully as a Customer Service Associates. Every our employee has access to valuable training and development opportunities, with resources for Contact Center Reps. Salary/Wage: DOE Status: Full-time, Temp/Contract Shift: Days • Location: Denver • Post ID: 4450994

Job Title: Customer Service Representative (Authorizer) Company: Home Buyers Warranty Location: Denver, CO Description: Description Home Buyers Warranty, the leader in the home warranty industry, is seeking SEVERAL experienced Authorizers in a high paced call center environment. These positions reside in Denver, Colorado.  Examples of just some of the day-to-day duties include: •          Analyzes and makes coverage determinations regarding warranty obligations and coverage. Must be able to read and understand a warranty contract and determine obligation.•           Defuses complicated situations to alleviate customer complaints while providing quality customer service. •           Evaluates technical diagnosis from the contractor. •           Informs homeowners and contractors about coverage determinations. •           Completes purchase orders accurately. •           Investigates diagnoses, resolves and authorizes payment of warranty claims. Requirements The qualified candidate will have a High School Diploma and excellent customer service skills. Previous call center experience is required. HVAC knowledge is a plus.  Qualified candidates must be able to attend 2 weeks of PAID training (Mon - Fri 8am to 5pm). After training, all shifts will include either working a Saturday or Sunday. All shifts are 40 hours per week, but part time evenings and weekends are open for discussion. We're seeking shifts from 5am to 9pm.  We offer a competitive salary and a full benefits package.  Please include salary requirements along with a salary history when applying.  LOCAL CANDIDATES ONLY. NO THIRD PARTY SOLICITATIONS.

Job Title: CALL CENTER CUSTOMER SERVICE REP Company: Adecco Location: Denver, CO Description: Will be calling individuals and gathering information for a special project. Will be entering information into computer so accuracy is a must. Hours for this position may change so all applicants must have flexibility with their work schedule.Ideal candidate will possess strong computer skills and great customer service skills. This position requires at least 1 year's experience working in a Call Center environment. All candidates must be able to pass criminal background check and drug screen.

Job Title: Customer Service Representative (230) Company: Express Check Advance  Location: Denver, CO Description: CUSTOMER SERVICE REPRESENTATIVE OPPORTUNITY Express Check Advance, LLC is an industry leader in retail financial services nationwide. Through over 120 locations across the country, we set the standard by helping consumers find solutions to their short-term financial needs while providing a superior level of customer service. This is accomplished through our highly trained, people-oriented associates who strive for integrity and excellence on a daily basis. ECA currently has a new opportunity for an ambitious, career-oriented individual to join our local branch team. Customer Service Representatives are responsible for contributing to the operational success of a specific ECA branch location. This includes working with fellow CSR’s under the direction of the Branch Manager so that the entire branch team achieves the company goals and is successful in: representing ECA in line with our corporate purpose and principles creating community awareness of our products and services executing local marketing initiatives educating customers on loan products, services and contracts conducting daily financial transactions achieving consistent branch revenue growth providing superior customer service Successful Customer Service Representatives are detail-oriented, driven by the achievement of measurable goals, and dedicated to their team’s overall success. Candidates should possess strong administrative, communication and computer skills. Previous experience in customer service, retail, finance, marketing, banking or collections is helpful but not required. All associates must have reliable transportation. Customer Service Representatives must be available for a 40-hour work schedule. The work schedule will often vary from week to week in order to best meet the branch needs, however CSR’s must be available for their 40 hours to fall anywhere from Monday-Friday, 8:00AM to 8:00PM and Saturday 9:00AM to 2:00PM. Working on a Saturday during a given week will result in additional time off between Monday-Friday to maintain a 40-hour schedule. We offer a compensation package that rewards the achievements of our associates, including a competitive salary, a defined bonus program payable monthly, and a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), Life, Paid Vacation, Paid Holidays and more. All training is provided. Candidates should submit their resumes referencing this ad to: Register to View , or mail to Attn: People Development, 5959 Shallowford Rd, Ste 405, Chattanooga, TN 37421; or fax to Register to View .  Printable application available at http://www.expresscheckadvance.com/App.doc Modify / Close Posting