Customer Service Jobs in Littleton, Colorado

Job Title: CUSTOMER SERVICE SPECIALIST INBOUND CALL CENTER - Littleton, CO Company: Continental Casualty Company Location: Littleton, CO Description: CUSTOMER SERVICE SPECIALIST - INBOUND CALL CENTER Call Center is open from 8am to 8:15pm. The shift will be from 10:00am to 6:15 pm. Training will be provided. The Littleton, CO Call Center for the CNA Insurance Company has several openings for experienced Customer Service Specialists. Under direct supervision, individuals will answer routine incoming service calls and emails for our inbound call center on billing, payment, and status inquires. Will also be responsible for initiating changes in policy status, premium payment methods or reinstatements as required. Provides assistance to policyholders and field associates. Essential Duties & Responsibilities: 1. Receives and responds to calls, emails and other interactions by providing responses in writing and/ or by telephone to policyholders, agents, brokers, field associates or state agencies related to policy provisions, status changes or issues regarding benefits, premium/billing and claims inquiries. Follows up with interested parties as needed to resolve open issues. 2. Reviews individual cases involving late premium payments. Initiates additional investigations to clarify status of risks involved. Escalates or recommends corrective action to supervisor. 3. May utilize logs or other tools to track and update issues. 4. Utilizes problem solving assistance tools to educate users, solve problems and or escalate issues that require system or process improvements. 5. Discusses with field associates of policyholders lapses in premium payment problems. 6. Initiates changes in master files regarding requested policy changes in coverages, premium payment and processes necessary billing and accounting charges. Skills, Knowledge & Abilities Required: 1. Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels. 2. Proven customer interactive skills, analytical skills with the ability to work independently and proactively to identify and resolve problems. 3. Solid computer skills including Microsoft Office Suite and other business related software systems. 4. Strong organizational skills including ability to handle multiple tasks and prioritize work. 5. General knowledge of the insurance industry desired. Education & Experience Required: 1. High school diploma or equivalent (G.E.D.) required. Some college or a formal training program after high school of approximately one year in duration is preferred. 2. At least 2 years of experience in a Call Center environment. Strong communication and customer service skills a must.

Job Title: Customer Resolution Specialist Company: DISH Network L.L.C. Location: Littleton, CO Description: Manage escalated customer issues that are received via direct customer contact, retailer, various department supervisors, and members of the DISH Network LLC’s executive team. Employ sound judgment and customer service knowledge to resolve escalated and difficult customer issues. Utilize personal discretion when dealing with normal business practices to ensure customer retention through appropriate product and services discounts. Analyze overall customer service practices. Recommend and implement new business policies and practices to improve efficiencies and quality.Measure results and identify customer trends resulting from newly implemented service policies and practices. Study and stay abreast of contemporary customer service practices in the broadcast industry. Assign tasks involved in resolving customer issues to all areas of the organization, track progress, and ensure accountability and completion. Analyze customer service representative training and recommends curriculum changes. Perform customer service and quality audits and makes recommendations for improvements. Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

Job Title: Call Center Supervisor Company: DISH Network L.L.C. Location: Littleton, CO Description: Responsible for managing the day to day operations of one or more team(s) reporting to the Customer Service Center (CSC) Executive Offices. Provides overall direction of lower level Customer Resolution Specialists in support of departmental objectives. Participates in hiring, training and recruiting needs for departmental staff. Develops and manages inter-department programs and procedures designed to ensure continuous process improvement within the CSC Executive Offices. Assigns and oversees CSC Executive Offices related projects dedicated to optimizing the production floor effectiveness. Adheres to and drives performance measurement expectations to improve overall employee performance and call management. Informs higher level management of issues and/or concerns, on a daily and weekly basis. Recommends new enhancements and/or business improvement ideas to existing processes and procedures. Helps support new business opportunities and strategies. Ensures that accurate and sufficient data is available for the evaluation of direct report metrics, employee development, call volume, and determining trends. Provides direct interface to all other departments of the corporation's group of companies regarding any operational issues. Ensure department performance goals and objectives are met and maintained; while also monitoring incoming and outgoing calls and reporting on processes and procedure to create more efficient and effective work flow.Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position. Subordinate group contains hourly employees. Will manage personnel issues (hiring, performance appraisals, terminations, etc.)

Job Title: CUSTOMER SERVICE SPECIALIST - Littleton, CO Company: CNA Location: Littleton, CO Description: CUSTOMER SERVICE SPECIALIST - INBOUND CALL CENTER Call Center is open from 8am to 7:15pm. The shift will be from 10:00am to 6:15 pm. Training will be provided.The Littleton, CO Call Center for the CNA Insurance Company has several openings for experienced Customer Service Specialists. Under direct supervision, individuals will answer routine incoming service calls and emails for our inbound call center on billing, payment, and status inquires. Will also be responsible for initiating changes in policy status, premium payment methods or reinstatements as required. Provides assistance to policyholders and field associates. Essential Duties & Responsibilities: 1. Receives and responds to calls, emails and other interactions by providing responses in writing and/ or by telephone to policyholders, agents, brokers, field associates or state agencies related to policy provisions, status changes or issues regarding benefits, premium/billing and claims inquiries. Follows up with interested parties as needed to resolve open issues. 2. Reviews individual cases involving late premium payments. Initiates additional investigations to clarify status of risks involved. Escalates or recommends corrective action to supervisor. 3. May utilize logs or other tools to track and update issues. 4. Utilizes problem solving assistance tools to educate users, solve problems and or escalate issues that require system or process improvements. 5. Discusses with field associates of policyholders lapses in premium payment problems. 6. Initiates changes in master files regarding requested policy changes in coverages, premium payment and processes necessary billing and accounting charges. Skills, Knowledge & Abilities Required: 1. Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels. 2. Proven customer interactive skills, analytical skills with the ability to work independently and proactively to identify and resolve problems. 3. Solid computer skills including Microsoft Office Suite and other business related software systems. 4. Strong organizational skills including ability to handle multiple tasks and prioritize work. 5. General knowledge of the insurance industry desired. Education & Experience Required:1. High school diploma or equivalent (G.E.D.) required. Some college or a formal training program after high school of approximately one year in duration is preferred. 2. At least 2 years of experience in a Call Center environment. Strong communication and customer service skills a must.

Job Title: Client Service Representative (Brokerage and Banking) Company: Charles Schwab Location: Englewood, CO Description: Client Service Representative (Brokerage and Banking)Englewood, CO(Client Service & Support, Schwab Investor Services)                                                                                                                                                                                            Charles Schwab?s purpose is to help everyone become financially fit.  Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all.  For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them. At Schwab, we respect the unique differences of our employees, our clients and the communities we serve ? striving to create a consistent and rewarding employee experience.  If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there?s a place for you at Schwab! SUMMARY AND RESPONSIBILITIES: Client Service Representative (CSR) positions are available within CS&S in two groups: brokerage teams and banking service teams.  As a CSR, you will pursue Charles Schwab?s mission and values through: Utilizing a passion for customer service, positive energy, and problem solving skills to connect with our clients via inbound and outbound calls.  CSRs on a brokerage team answer client calls regarding the servicing of Schwab brokerage and trading products.  CSRs on a banking service team answer client calls regarding Schwab banking products, including deposit accounts, checking features and debit cards. Assessing and resolving client issues at a moment?s notice, helping them navigate Schwab products and services.  Delivering unparalleled value and outstanding service to our clients in order to build and maintain client loyalty. Representatives in both groups work in highly collaborative teams in an inclusive environment, and are paid a salary (rather than the pressure of commissions), receiving additional compensation for overtime hours.  In addition, our Client Services bonus program rewards client satisfaction, client retention, and profitable company growth.  We invest in our employees through several weeks of paid training every year and through an extensive benefits program.  Schwab employees also have the opportunity to take part in community service projects and other company events. If you want to work with a financial services firm that values integrity, open communication, perseverance and a relentless focus on helping clients achieve their life goals, consider a career at Charles Schwab.  QUALIFICATIONS: Required qualifications are: Passion for service with strong client-focus and the desire to help people Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics Excellent communication and interpersonal skills, especially the ability to listen and to explain complex subjects Strong technical skills, including knowledge of Windows, internet searching, database systems, and email In addition, ideal candidates will have: Two years or more college study in finance, economics, business administration, or related area One year or more work experience, preferably in financial services, operations, client support, or call center Basic financial industry experience or knowledge **Please note- In order to be considered for this role you must complete a client focus assessment.  Following your submission, you will receive an email from Schwab Careers with a link for this assessment. Please ensure that your security settings for your email account are set low-enough to receive email responses from Charles Schwab.**

Job Title: Customer Service Representative Company: HRI Location: Englewood, CO Description: Humanscale is a high end ergonomic manufacturer.  We manufacture and design ergonomic products that are geared towards the health and safety of computer users.  With people working longer and longer hours at their desks, they were developing health problems such as carpul tunnel, back pain, and eye strain; our products are geared to help fix those problems.  You can check out our website, www.humanscale.com, for a full list of our products but some of our product line includes seating, lighting, glare filters, keyboard trays, monitor arms, and footrests.  DESCRIPTION: Creates a customer experience that leaves the customer with the belief that Humanscale is a service leader by consistently providing excellent customer service.  Utilizes excellent listening and verbal communication skills, owns issues through resolution and closed loop follow up.  Proactively follows up on open items, communicates updates on a regular basis.  Serves as the point of contact for all internal and external customers making certain that their questions or needs are answered promptly and completely.  Works across functional areas and within the customer service team to champion the needs of the customers.  Treats each and every customer on each and every interaction as if they were the most important interaction they had. Consistently demonstrates professionalism in interactions with team and within the company, demonstrates a passion for results, and a firm understanding of the overall picture.   ESSENTIAL FUNCTIONS: Effectively handles inbound customer communications that arrive via phone, fax, email and web in a manner that meets all quality requirements.Provides accurate answers to all inquiries on order status, product information and problem resolution and while doing so, recognizes unstated needs and proactively identifies and meets same.  Sources answers from other areas when needed. Always provides a solution or options. Manages pending file to close questions in an efficient manner making certain customer and internal goals are met. Handles all returns and replacement orders, managing to meet customer needs while considering expense control.  Uses skillful probing to determine needs and develop actions to meet those needs.Processes order changes and order cancellations, coordinating with factory personnel as needed.   Processes accurate credit memosProcesses literature orders Performance Goals: ·         Call Quality Goal:                      greater than or equal to 93%·         Email Quality Goal:                    greater than or equal to 93%·         Pending Goal:                           94% of orders resolved in 48 hours ·         Attendance:                              94%·         Average Handle Time Goal:        4 minutes·         Call Coding:                              94%·         Follow Up:                                Pass 90% of Audits·         Sales Feedback Score:              8.75 or higher CSR must sustain performance at these levels.  These goals are subject to change.    Competencies: Customer Service- Manages difficult or customer situations; responds promptly, professionally and proactively to customer needs; utilizes effective communications skills to bring clarity to issues; responds to requests for service and assistance, meets and exceeds customer commitments. Problem Solving- Identifies and resolves problems in a timely manner; identifies and presents options; thinks logically and quickly in resolving issues.  Escalates as necessary. Job Knowledge- Possesses knowledge regarding products, procedures and policies.Efficiency/ Organization- Remains organized in all daily tasks; customer service, and sales support follow-up. Judgment- Exhibits sound and accurate judgment; supports and explains reasoning for decisions.   Gives careful consideration before making decisions. Attention to Detail- Carefully performs all tasks with accuracy in a timely manner.  Continuously strives to reduce errors. QUALIFICATIONS: • Demonstrates excellent customer service skills (professional demeanor, courteous, customer focused)• Demonstrates excellent verbal and written communication skills • Uses good grammar, a pleasant tone of voice and enunciates clearly. • Can read and interpret documents such as operating and maintenance instructions and procedure manual • Possesses intermediate mathematical skills including the ability to calculate discounts and percentages.  Is able to interpret technical instructions • Has basic computer and keyboarding skills of 30 WPM or better.  Education and/or Experience-High school diploma required.  Two years college preferred. 2 to 3 years related experience in a call center or customer service center.  Bilingual in Spanish is preferred. Computer Skills-To perform this job successfully, an individual should have extensive knowledge of Microsoft Excel, Microsoft Word, and PowerPoint.     Humanscale is an Equal Opportunity Employer.

Job Title: Claims & Customer Service Associates Company: Rocky Mountain Health Mgmt./Health Plans Location: Greenwood Village, CO Description: Claims & Customer Service Associates We provide services for Rocky Mountain Health Plans and CNIC Health Solutions. Together, we provide innovative health plans and excellent customer service to individuals of all ages and business of all sizes. We provide a work environment that allows employees the opportunity for growth and that motivates us to develop to our full potential. Our mission is to excel in health care management. We look for people that value service to our communities, healthy lifestyles, innovation in health care, integrity and quality in their work. Job Description Review and process medical and hospital insurance claims for the self-insured line of business. This customer-oriented professional service representative responds to a variety of inquiries related to CNIC benefits and services. Requirements Requires claims processing and/or customer service experience. Two years formal education or the equivalent level of business experience, preferably in a healthcare environment, highly desireable. RIMS experience preferred. Apply at www.rmhp.org or https://careers.rmhp.org/ext/detail.asp?jobid=rmhmc09-061 (EOE/AA/MF/D/V)

Job Title: Accounts Payable Customer Service Rep Needed!!! Company: Company Confidential Location: Englewood, CO Description: We have an immediate need for experienced call center representatives. This person will be responsible for assisting with assigned customer service functions for the Accounts Payable Support Center to ensure that departmental quality, productivity and service goals are met within the guidelines of the organizations business model. REQUIREMENTS: To be considered, you MUST have call center and AP experience and be able to work 6:00 Am - 6:00pm. This is a religious oriented organization, so being comfortable in this kind of environment.

Job Title: Supervisor Customer Service Technical Support Company: Sprint Location: Englewood, CO Description: Job details Req # 95279BR Job Title Supervisor Customer Service Technical Support Job Description The Supervisor Customer Service Technical Support is responsible for the day-to-day operations and workflow of a team of representatives that responds to inquiries of a technical or complex nature through case management. Supervisory activities will include daily application of organizational policies and procedures, immediate supervision of representatives, recommending operational improvements, assigning tasks, goals and objectives, hiring, performance planning and salary reviews. Preferred qualifications include: * College Degree * Prior supervisory or management experience * Combination of education and related work experience totaling 5 years post-high school * Proficient in Sprint/Nextel products and services Basic qualifications include: * Demonstrated ability to influence others to achieve success through motivational, organizational or personal communication approaches * Solid written and verbal communication skills * Demonstrated ability to ask technical questions and provide technical guidance in a manner that solves the challenge and the customer can understand * Demonstrated multitasking skills, such as simultaneously listening to a customer, understanding their challange and working with a computer system * Proven ability to work successfully in an environment requiring strict attendance * Ability to work extended/flexible hours as needed in a 24/7 environment At Sprint, we're more than just talk. We are leading the way with cutting-edge technology, like the first 4G network in the United States and our unmatched push-to-talk service. What will you add to the list? Bring your energy, ideas and the uniqueness that makes you who you are. Own your career at Sprint and we'll help you achieve your goals. Raise your hand, send your resume, step up and do work that matters. Job Category Sales Call Centers Work City Englewood Work State COLORADO Index Monitor

Job Title: Customer Service Associates Company: Location: Denver, co Description: You believe customer service should actually serve customers. And you?ve learned that the secret to providing excellent service is all about offering answers AND respect. We couldn?t agree more. Respect - for your ideas, talents and goals - is exactly what you?ll find when you put your developed customer service and communications skills to work in our state-of-the-art, high-tech contact centers. Plus, all the training and support you need to succeed. Position Overview: Customer Service Associate ? efficiently and effectively resolve customer issues, questions and requests, related to billing, service outages/disruptions and maintenance scheduling. Apply online at: Customer Service Associates New Employee Orientation: It's important to your success that you become acclimated to our culture, our state-of-the-art Contact Centers and our industry in general. That's why we take the time to show you the ropes, complete with learning objectives that provide the necessary information to start successfully as a Customer Service Associates. Every our employee has access to valuable training and development opportunities, with resources for Contact Center Reps. Salary/Wage: DOE Status: Full-time, Temp/Contract Shift: Days • Location: Denver • Post ID: 4450994