Customer Service Jobs in Highlands Ranch, Colorado

Job Title: Customer Service Representative (CSRDEN-1) Company: The Whitlock Group Location: Centennial, CO Description: CSRDEN-1 Job Description The Whitlock Group, a systems integration firm focused on professional audiovisual, videoconferencing, video-streaming, digital signage and broadcast solutions, has immediate openings for qualified candidates to join our team. As one of the Nation's largest audio and video systems integration firms, The Whitlock Group represents over 400 professional manufacturers and provides turnkey technical solutions, including systems design, engineering, programming, project management, installation, service and ongoing maintenance services. We are looking to add an experienced administrative professional to our seasoned team of sales, technical and administrative resources. Our growth has opened an opportunity for a Customer Service Representative in our Denver, CO location. This position is an exciting opportunity for a very organized professional with strong computer, customer service and administrative skill sets. Advanced Microsoft Excel skills are required, along with a strong comfort level with Microsoft Word, Outlook and other general computer programs. The successful candidate will require good math skills, good problem solving skills, understanding of our best practices and procedures and desire to professionally grow. The successful candidate will be a strong team player. The preferred candidate will need exceptional communication skills, ability to multi-task, and exhibit a good work ethic. A minimum of 2 years direct office, administrative and customer service experience is also required. Any audio-visual industry experience is a definite plus. A high school diploma is a minimum requirement, while college or technical training is preferred. Required Skills REQUIREMENTS High School or equivalent education Minimum of 2 years experience in an office envrironment Strong computer skills with Microsoft Outlook Suite of products Good problem solving skills Excellent communication skills Job Location Centennial, CO, US. Position Type Full-Time/Regular

Job Title: Customer Service Representative Company: Prime Time Communications Location: Centennial, CO Description: Job Purpose:Serves customers by providing product and service information; resolving product, billing, and service problems for cable television/voice/internet services.Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, general knowledge of Microsoft Windows software, Wincable software experience a plus.

Job Title: Client Service Representative (Brokerage and Banking) Company: Charles Schwab Location: Englewood, CO Description: Client Service Representative (Brokerage and Banking)Englewood, CO(Client Service & Support, Schwab Investor Services)                                                                                                                                                                                            Charles Schwab?s purpose is to help everyone become financially fit.  Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all.  For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them. At Schwab, we respect the unique differences of our employees, our clients and the communities we serve ? striving to create a consistent and rewarding employee experience.  If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there?s a place for you at Schwab! SUMMARY AND RESPONSIBILITIES: Client Service Representative (CSR) positions are available within CS&S in two groups: brokerage teams and banking service teams.  As a CSR, you will pursue Charles Schwab?s mission and values through: Utilizing a passion for customer service, positive energy, and problem solving skills to connect with our clients via inbound and outbound calls.  CSRs on a brokerage team answer client calls regarding the servicing of Schwab brokerage and trading products.  CSRs on a banking service team answer client calls regarding Schwab banking products, including deposit accounts, checking features and debit cards. Assessing and resolving client issues at a moment?s notice, helping them navigate Schwab products and services.  Delivering unparalleled value and outstanding service to our clients in order to build and maintain client loyalty. Representatives in both groups work in highly collaborative teams in an inclusive environment, and are paid a salary (rather than the pressure of commissions), receiving additional compensation for overtime hours.  In addition, our Client Services bonus program rewards client satisfaction, client retention, and profitable company growth.  We invest in our employees through several weeks of paid training every year and through an extensive benefits program.  Schwab employees also have the opportunity to take part in community service projects and other company events. If you want to work with a financial services firm that values integrity, open communication, perseverance and a relentless focus on helping clients achieve their life goals, consider a career at Charles Schwab.  QUALIFICATIONS: Required qualifications are: Passion for service with strong client-focus and the desire to help people Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics Excellent communication and interpersonal skills, especially the ability to listen and to explain complex subjects Strong technical skills, including knowledge of Windows, internet searching, database systems, and email In addition, ideal candidates will have: Two years or more college study in finance, economics, business administration, or related area One year or more work experience, preferably in financial services, operations, client support, or call center Basic financial industry experience or knowledge **Please note- In order to be considered for this role you must complete a client focus assessment.  Following your submission, you will receive an email from Schwab Careers with a link for this assessment. Please ensure that your security settings for your email account are set low-enough to receive email responses from Charles Schwab.**

Job Title: Customer Service Representative Company: HRI Location: Englewood, CO Description: Humanscale is a high end ergonomic manufacturer.  We manufacture and design ergonomic products that are geared towards the health and safety of computer users.  With people working longer and longer hours at their desks, they were developing health problems such as carpul tunnel, back pain, and eye strain; our products are geared to help fix those problems.  You can check out our website, www.humanscale.com, for a full list of our products but some of our product line includes seating, lighting, glare filters, keyboard trays, monitor arms, and footrests.  DESCRIPTION: Creates a customer experience that leaves the customer with the belief that Humanscale is a service leader by consistently providing excellent customer service.  Utilizes excellent listening and verbal communication skills, owns issues through resolution and closed loop follow up.  Proactively follows up on open items, communicates updates on a regular basis.  Serves as the point of contact for all internal and external customers making certain that their questions or needs are answered promptly and completely.  Works across functional areas and within the customer service team to champion the needs of the customers.  Treats each and every customer on each and every interaction as if they were the most important interaction they had. Consistently demonstrates professionalism in interactions with team and within the company, demonstrates a passion for results, and a firm understanding of the overall picture.   ESSENTIAL FUNCTIONS: Effectively handles inbound customer communications that arrive via phone, fax, email and web in a manner that meets all quality requirements.Provides accurate answers to all inquiries on order status, product information and problem resolution and while doing so, recognizes unstated needs and proactively identifies and meets same.  Sources answers from other areas when needed. Always provides a solution or options. Manages pending file to close questions in an efficient manner making certain customer and internal goals are met. Handles all returns and replacement orders, managing to meet customer needs while considering expense control.  Uses skillful probing to determine needs and develop actions to meet those needs.Processes order changes and order cancellations, coordinating with factory personnel as needed.   Processes accurate credit memosProcesses literature orders Performance Goals: ·         Call Quality Goal:                      greater than or equal to 93%·         Email Quality Goal:                    greater than or equal to 93%·         Pending Goal:                           94% of orders resolved in 48 hours ·         Attendance:                              94%·         Average Handle Time Goal:        4 minutes·         Call Coding:                              94%·         Follow Up:                                Pass 90% of Audits·         Sales Feedback Score:              8.75 or higher CSR must sustain performance at these levels.  These goals are subject to change.    Competencies: Customer Service- Manages difficult or customer situations; responds promptly, professionally and proactively to customer needs; utilizes effective communications skills to bring clarity to issues; responds to requests for service and assistance, meets and exceeds customer commitments. Problem Solving- Identifies and resolves problems in a timely manner; identifies and presents options; thinks logically and quickly in resolving issues.  Escalates as necessary. Job Knowledge- Possesses knowledge regarding products, procedures and policies.Efficiency/ Organization- Remains organized in all daily tasks; customer service, and sales support follow-up. Judgment- Exhibits sound and accurate judgment; supports and explains reasoning for decisions.   Gives careful consideration before making decisions. Attention to Detail- Carefully performs all tasks with accuracy in a timely manner.  Continuously strives to reduce errors. QUALIFICATIONS: • Demonstrates excellent customer service skills (professional demeanor, courteous, customer focused)• Demonstrates excellent verbal and written communication skills • Uses good grammar, a pleasant tone of voice and enunciates clearly. • Can read and interpret documents such as operating and maintenance instructions and procedure manual • Possesses intermediate mathematical skills including the ability to calculate discounts and percentages.  Is able to interpret technical instructions • Has basic computer and keyboarding skills of 30 WPM or better.  Education and/or Experience-High school diploma required.  Two years college preferred. 2 to 3 years related experience in a call center or customer service center.  Bilingual in Spanish is preferred. Computer Skills-To perform this job successfully, an individual should have extensive knowledge of Microsoft Excel, Microsoft Word, and PowerPoint.     Humanscale is an Equal Opportunity Employer.

Job Title: Claims & Customer Service Associates Company: Rocky Mountain Health Mgmt./Health Plans Location: Greenwood Village, CO Description: Claims & Customer Service Associates We provide services for Rocky Mountain Health Plans and CNIC Health Solutions. Together, we provide innovative health plans and excellent customer service to individuals of all ages and business of all sizes. We provide a work environment that allows employees the opportunity for growth and that motivates us to develop to our full potential. Our mission is to excel in health care management. We look for people that value service to our communities, healthy lifestyles, innovation in health care, integrity and quality in their work. Job Description Review and process medical and hospital insurance claims for the self-insured line of business. This customer-oriented professional service representative responds to a variety of inquiries related to CNIC benefits and services. Requirements Requires claims processing and/or customer service experience. Two years formal education or the equivalent level of business experience, preferably in a healthcare environment, highly desireable. RIMS experience preferred. Apply at www.rmhp.org or https://careers.rmhp.org/ext/detail.asp?jobid=rmhmc09-061 (EOE/AA/MF/D/V)

Job Title: Bilingual Customer Service Rep-Spanish - East Inverness Location In Denver Company: AppleOne Location: Englewood, CO Description: Job Description:This Bilingual Customer Service Rep-Spanish Position Features: East Inverness location in Denver Company invested in your career Competitive base salary Great Pay to $33K baseImmediate need for bilingual customer service rep-Spanish seeking East Inverness location in Denver, company invested in your career and competitive base salary. Word, excel and outlook, positive attitude and team player will be keys to success in this growing, prestigious, dynamic organization. Will be responsible for handling customer orders via email, website and fa, following up on shipment and product errors and forming a "client for life" relationship with all for customers of this outstanding company. Great benefits. Apply for this great position as a bilingual customer service rep-Spanish today! You can view all of our jobs online at http://www.appleone.com/?sc=11&id=515743 Job Experience:2 to 5 years

Job Title: Accounts Payable Customer Service Rep Needed!!! Company: Company Confidential Location: Englewood, CO Description: We have an immediate need for experienced call center representatives. This person will be responsible for assisting with assigned customer service functions for the Accounts Payable Support Center to ensure that departmental quality, productivity and service goals are met within the guidelines of the organizations business model. REQUIREMENTS: To be considered, you MUST have call center and AP experience and be able to work 6:00 Am - 6:00pm. This is a religious oriented organization, so being comfortable in this kind of environment.

Job Title: Customer Service Representative Company: TVC Communications, L.L.C. Location: Parker, CO Description: TVC Communications, L.L.C., an independent distributor of communications equipment and supplies to the cable television, telecommunications and data communications industries, is seeking a Customer Service Representative to work in our Parker, CO facility.The Customer Service Representative (CSR) will be responsible for assisting customers (external and internal) by taking and processing incoming orders; supplying and verifying part numbers; supplying pricing and availability information; and supplying shipping and delivery information.  This position also assists other sales personnel in increasing sales within their area of responsibility.Requirements include a minimum 2 years' experience as a CSR; experience using Microsoft Windows and Microsoft Office suite; and excellent verbal and written communication skills.  Preferred experience includes CSR or sales experience with a CATV equipment distributor, and/or experience as a technician within a CATV System Operator.Qualified candidates should submit their resume and salary requirements to: Register to View AND Register to View .  Please type 'CO CSR Position' in the subject line of your e-mail.  TVC Communications, L.L.C. is an Affirmative Action/EOE employer.

Job Title: CUSTOMER SERVICE SPECIALIST - Littleton, CO Company: CNA Location: Littleton, CO Description: CUSTOMER SERVICE SPECIALIST - INBOUND CALL CENTER Call Center is open from 8am to 7:15pm. The shift will be from 10:00am to 6:15 pm. Training will be provided.The Littleton, CO Call Center for the CNA Insurance Company has several openings for experienced Customer Service Specialists. Under direct supervision, individuals will answer routine incoming service calls and emails for our inbound call center on billing, payment, and status inquires. Will also be responsible for initiating changes in policy status, premium payment methods or reinstatements as required. Provides assistance to policyholders and field associates. Essential Duties & Responsibilities: 1. Receives and responds to calls, emails and other interactions by providing responses in writing and/ or by telephone to policyholders, agents, brokers, field associates or state agencies related to policy provisions, status changes or issues regarding benefits, premium/billing and claims inquiries. Follows up with interested parties as needed to resolve open issues. 2. Reviews individual cases involving late premium payments. Initiates additional investigations to clarify status of risks involved. Escalates or recommends corrective action to supervisor. 3. May utilize logs or other tools to track and update issues. 4. Utilizes problem solving assistance tools to educate users, solve problems and or escalate issues that require system or process improvements. 5. Discusses with field associates of policyholders lapses in premium payment problems. 6. Initiates changes in master files regarding requested policy changes in coverages, premium payment and processes necessary billing and accounting charges. Skills, Knowledge & Abilities Required: 1. Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels. 2. Proven customer interactive skills, analytical skills with the ability to work independently and proactively to identify and resolve problems. 3. Solid computer skills including Microsoft Office Suite and other business related software systems. 4. Strong organizational skills including ability to handle multiple tasks and prioritize work. 5. General knowledge of the insurance industry desired. Education & Experience Required:1. High school diploma or equivalent (G.E.D.) required. Some college or a formal training program after high school of approximately one year in duration is preferred. 2. At least 2 years of experience in a Call Center environment. Strong communication and customer service skills a must.

Job Title: Customer Service Representative Company: Brunswick Bowling & Billiards Location: Aurora, CO Description: Customer Service RepresentativeTo ensure the guests in the bowler's area are provided with a clean and clutter free area. To assist guests with finding the right bowling ball, assisting with the scorer, shoes and any other assistance they may require to ensure they have an enjoyable time in the center.