Customer Service Jobs in Englewood, Colorado

Job Title: Accounts Payable Customer Service Rep Needed!!! Company: Company Confidential Location: Englewood, CO Description: We have an immediate need for experienced call center representatives. This person will be responsible for assisting with assigned customer service functions for the Accounts Payable Support Center to ensure that departmental quality, productivity and service goals are met within the guidelines of the organizations business model. REQUIREMENTS: To be considered, you MUST have call center and AP experience and be able to work 6:00 Am - 6:00pm. This is a religious oriented organization, so being comfortable in this kind of environment.

Job Title: Client Service Representative (Brokerage and Banking) Company: Charles Schwab Location: Englewood, CO Description: Client Service Representative (Brokerage and Banking)Englewood, CO(Client Service & Support, Schwab Investor Services)                                                                                                                                                                                            Charles Schwab?s purpose is to help everyone become financially fit.  Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all.  For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them. At Schwab, we respect the unique differences of our employees, our clients and the communities we serve ? striving to create a consistent and rewarding employee experience.  If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there?s a place for you at Schwab! SUMMARY AND RESPONSIBILITIES: Client Service Representative (CSR) positions are available within CS&S in two groups: brokerage teams and banking service teams.  As a CSR, you will pursue Charles Schwab?s mission and values through: Utilizing a passion for customer service, positive energy, and problem solving skills to connect with our clients via inbound and outbound calls.  CSRs on a brokerage team answer client calls regarding the servicing of Schwab brokerage and trading products.  CSRs on a banking service team answer client calls regarding Schwab banking products, including deposit accounts, checking features and debit cards. Assessing and resolving client issues at a moment?s notice, helping them navigate Schwab products and services.  Delivering unparalleled value and outstanding service to our clients in order to build and maintain client loyalty. Representatives in both groups work in highly collaborative teams in an inclusive environment, and are paid a salary (rather than the pressure of commissions), receiving additional compensation for overtime hours.  In addition, our Client Services bonus program rewards client satisfaction, client retention, and profitable company growth.  We invest in our employees through several weeks of paid training every year and through an extensive benefits program.  Schwab employees also have the opportunity to take part in community service projects and other company events. If you want to work with a financial services firm that values integrity, open communication, perseverance and a relentless focus on helping clients achieve their life goals, consider a career at Charles Schwab.  QUALIFICATIONS: Required qualifications are: Passion for service with strong client-focus and the desire to help people Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics Excellent communication and interpersonal skills, especially the ability to listen and to explain complex subjects Strong technical skills, including knowledge of Windows, internet searching, database systems, and email In addition, ideal candidates will have: Two years or more college study in finance, economics, business administration, or related area One year or more work experience, preferably in financial services, operations, client support, or call center Basic financial industry experience or knowledge **Please note- In order to be considered for this role you must complete a client focus assessment.  Following your submission, you will receive an email from Schwab Careers with a link for this assessment. Please ensure that your security settings for your email account are set low-enough to receive email responses from Charles Schwab.**

Job Title: Customer Service Representative Company: HRI Location: Englewood, CO Description: Humanscale is a high end ergonomic manufacturer.  We manufacture and design ergonomic products that are geared towards the health and safety of computer users.  With people working longer and longer hours at their desks, they were developing health problems such as carpul tunnel, back pain, and eye strain; our products are geared to help fix those problems.  You can check out our website, www.humanscale.com, for a full list of our products but some of our product line includes seating, lighting, glare filters, keyboard trays, monitor arms, and footrests.  DESCRIPTION: Creates a customer experience that leaves the customer with the belief that Humanscale is a service leader by consistently providing excellent customer service.  Utilizes excellent listening and verbal communication skills, owns issues through resolution and closed loop follow up.  Proactively follows up on open items, communicates updates on a regular basis.  Serves as the point of contact for all internal and external customers making certain that their questions or needs are answered promptly and completely.  Works across functional areas and within the customer service team to champion the needs of the customers.  Treats each and every customer on each and every interaction as if they were the most important interaction they had. Consistently demonstrates professionalism in interactions with team and within the company, demonstrates a passion for results, and a firm understanding of the overall picture.   ESSENTIAL FUNCTIONS: Effectively handles inbound customer communications that arrive via phone, fax, email and web in a manner that meets all quality requirements.Provides accurate answers to all inquiries on order status, product information and problem resolution and while doing so, recognizes unstated needs and proactively identifies and meets same.  Sources answers from other areas when needed. Always provides a solution or options. Manages pending file to close questions in an efficient manner making certain customer and internal goals are met. Handles all returns and replacement orders, managing to meet customer needs while considering expense control.  Uses skillful probing to determine needs and develop actions to meet those needs.Processes order changes and order cancellations, coordinating with factory personnel as needed.   Processes accurate credit memosProcesses literature orders Performance Goals: ·         Call Quality Goal:                      greater than or equal to 93%·         Email Quality Goal:                    greater than or equal to 93%·         Pending Goal:                           94% of orders resolved in 48 hours ·         Attendance:                              94%·         Average Handle Time Goal:        4 minutes·         Call Coding:                              94%·         Follow Up:                                Pass 90% of Audits·         Sales Feedback Score:              8.75 or higher CSR must sustain performance at these levels.  These goals are subject to change.    Competencies: Customer Service- Manages difficult or customer situations; responds promptly, professionally and proactively to customer needs; utilizes effective communications skills to bring clarity to issues; responds to requests for service and assistance, meets and exceeds customer commitments. Problem Solving- Identifies and resolves problems in a timely manner; identifies and presents options; thinks logically and quickly in resolving issues.  Escalates as necessary. Job Knowledge- Possesses knowledge regarding products, procedures and policies.Efficiency/ Organization- Remains organized in all daily tasks; customer service, and sales support follow-up. Judgment- Exhibits sound and accurate judgment; supports and explains reasoning for decisions.   Gives careful consideration before making decisions. Attention to Detail- Carefully performs all tasks with accuracy in a timely manner.  Continuously strives to reduce errors. QUALIFICATIONS: • Demonstrates excellent customer service skills (professional demeanor, courteous, customer focused)• Demonstrates excellent verbal and written communication skills • Uses good grammar, a pleasant tone of voice and enunciates clearly. • Can read and interpret documents such as operating and maintenance instructions and procedure manual • Possesses intermediate mathematical skills including the ability to calculate discounts and percentages.  Is able to interpret technical instructions • Has basic computer and keyboarding skills of 30 WPM or better.  Education and/or Experience-High school diploma required.  Two years college preferred. 2 to 3 years related experience in a call center or customer service center.  Bilingual in Spanish is preferred. Computer Skills-To perform this job successfully, an individual should have extensive knowledge of Microsoft Excel, Microsoft Word, and PowerPoint.     Humanscale is an Equal Opportunity Employer.

Job Title: Supervisor Customer Service Technical Support Company: Sprint Location: Englewood, CO Description: Job details Req # 95279BR Job Title Supervisor Customer Service Technical Support Job Description The Supervisor Customer Service Technical Support is responsible for the day-to-day operations and workflow of a team of representatives that responds to inquiries of a technical or complex nature through case management. Supervisory activities will include daily application of organizational policies and procedures, immediate supervision of representatives, recommending operational improvements, assigning tasks, goals and objectives, hiring, performance planning and salary reviews. Preferred qualifications include: * College Degree * Prior supervisory or management experience * Combination of education and related work experience totaling 5 years post-high school * Proficient in Sprint/Nextel products and services Basic qualifications include: * Demonstrated ability to influence others to achieve success through motivational, organizational or personal communication approaches * Solid written and verbal communication skills * Demonstrated ability to ask technical questions and provide technical guidance in a manner that solves the challenge and the customer can understand * Demonstrated multitasking skills, such as simultaneously listening to a customer, understanding their challange and working with a computer system * Proven ability to work successfully in an environment requiring strict attendance * Ability to work extended/flexible hours as needed in a 24/7 environment At Sprint, we're more than just talk. We are leading the way with cutting-edge technology, like the first 4G network in the United States and our unmatched push-to-talk service. What will you add to the list? Bring your energy, ideas and the uniqueness that makes you who you are. Own your career at Sprint and we'll help you achieve your goals. Raise your hand, send your resume, step up and do work that matters. Job Category Sales Call Centers Work City Englewood Work State COLORADO Index Monitor

Job Title: Customer Service Associates Company: Location: Denver, co Description: You believe customer service should actually serve customers. And you?ve learned that the secret to providing excellent service is all about offering answers AND respect. We couldn?t agree more. Respect - for your ideas, talents and goals - is exactly what you?ll find when you put your developed customer service and communications skills to work in our state-of-the-art, high-tech contact centers. Plus, all the training and support you need to succeed. Position Overview: Customer Service Associate ? efficiently and effectively resolve customer issues, questions and requests, related to billing, service outages/disruptions and maintenance scheduling. Apply online at: Customer Service Associates New Employee Orientation: It's important to your success that you become acclimated to our culture, our state-of-the-art Contact Centers and our industry in general. That's why we take the time to show you the ropes, complete with learning objectives that provide the necessary information to start successfully as a Customer Service Associates. Every our employee has access to valuable training and development opportunities, with resources for Contact Center Reps. Salary/Wage: DOE Status: Full-time, Temp/Contract Shift: Days • Location: Denver • Post ID: 4450994

Job Title: Customer Service Representative (Authorizer) Company: Home Buyers Warranty Location: Denver, CO Description: Description Home Buyers Warranty, the leader in the home warranty industry, is seeking SEVERAL experienced Authorizers in a high paced call center environment. These positions reside in Denver, Colorado.  Examples of just some of the day-to-day duties include: •          Analyzes and makes coverage determinations regarding warranty obligations and coverage. Must be able to read and understand a warranty contract and determine obligation.•           Defuses complicated situations to alleviate customer complaints while providing quality customer service. •           Evaluates technical diagnosis from the contractor. •           Informs homeowners and contractors about coverage determinations. •           Completes purchase orders accurately. •           Investigates diagnoses, resolves and authorizes payment of warranty claims. Requirements The qualified candidate will have a High School Diploma and excellent customer service skills. Previous call center experience is required. HVAC knowledge is a plus.  Qualified candidates must be able to attend 2 weeks of PAID training (Mon - Fri 8am to 5pm). After training, all shifts will include either working a Saturday or Sunday. All shifts are 40 hours per week, but part time evenings and weekends are open for discussion. We're seeking shifts from 5am to 9pm.  We offer a competitive salary and a full benefits package.  Please include salary requirements along with a salary history when applying.  LOCAL CANDIDATES ONLY. NO THIRD PARTY SOLICITATIONS.

Job Title: Customer Service Representative Company: Premium Incentive Sales, Inc. Location: Denver, CO Description: Customer Service RepresentativeJob DescriptionThis position requires a self-motivated, confident, and intelligent individual with a strong work ethic.  This person should have excellent communication skills and can be innovative in sharing new ideas with the team.  Successful candidate has the following qualities:o   Exemplary organization skills in fast paced, often changing environment o   Minimum of  3 years previous customer service experienceo   Working knowledge of Microsoft Office (Excel, Word, Outlook) Required, SAP would be added benefit, but not requiredo   Excellent dependability with dedication to team objectiveso   Strong attention to detail is imperative, particularly with costing informationMust be able to interact easily and professionally with multiple departments and clientso   Willingness to be consummate team playerRegular responsibilities include, but not limited to:o   Review of customer orders for correct models and pricing o   Placing orders with vendors for stock and direct shipments o   Monitoring status of orders and shipments of pending orderso   Assisting customers with ship status inquiries o   Helping customers with problems with orders o   Billing customers for orders o   Handling merchandise returns and authorizations Candidate must be EXTREMELY organized and must be capable of cross-referencing information to maintain accuracy levels.   We offer medical, dental, and profit sharing benefits to the qualified candidate.

Job Title: CALL CENTER CUSTOMER SERVICE REP Company: Adecco Location: Denver, CO Description: Will be calling individuals and gathering information for a special project. Will be entering information into computer so accuracy is a must. Hours for this position may change so all applicants must have flexibility with their work schedule.Ideal candidate will possess strong computer skills and great customer service skills. This position requires at least 1 year's experience working in a Call Center environment. All candidates must be able to pass criminal background check and drug screen.

Job Title: Customer Service Representative (230) Company: Express Check Advance  Location: Denver, CO Description: CUSTOMER SERVICE REPRESENTATIVE OPPORTUNITY Express Check Advance, LLC is an industry leader in retail financial services nationwide. Through over 120 locations across the country, we set the standard by helping consumers find solutions to their short-term financial needs while providing a superior level of customer service. This is accomplished through our highly trained, people-oriented associates who strive for integrity and excellence on a daily basis. ECA currently has a new opportunity for an ambitious, career-oriented individual to join our local branch team. Customer Service Representatives are responsible for contributing to the operational success of a specific ECA branch location. This includes working with fellow CSR’s under the direction of the Branch Manager so that the entire branch team achieves the company goals and is successful in: representing ECA in line with our corporate purpose and principles creating community awareness of our products and services executing local marketing initiatives educating customers on loan products, services and contracts conducting daily financial transactions achieving consistent branch revenue growth providing superior customer service Successful Customer Service Representatives are detail-oriented, driven by the achievement of measurable goals, and dedicated to their team’s overall success. Candidates should possess strong administrative, communication and computer skills. Previous experience in customer service, retail, finance, marketing, banking or collections is helpful but not required. All associates must have reliable transportation. Customer Service Representatives must be available for a 40-hour work schedule. The work schedule will often vary from week to week in order to best meet the branch needs, however CSR’s must be available for their 40 hours to fall anywhere from Monday-Friday, 8:00AM to 8:00PM and Saturday 9:00AM to 2:00PM. Working on a Saturday during a given week will result in additional time off between Monday-Friday to maintain a 40-hour schedule. We offer a compensation package that rewards the achievements of our associates, including a competitive salary, a defined bonus program payable monthly, and a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), Life, Paid Vacation, Paid Holidays and more. All training is provided. Candidates should submit their resumes referencing this ad to: Register to View , or mail to Attn: People Development, 5959 Shallowford Rd, Ste 405, Chattanooga, TN 37421; or fax to Register to View .  Printable application available at http://www.expresscheckadvance.com/App.doc Modify / Close Posting

Job Title: Convergys Hiring Customer Service Associates Company: Location: Denver, co Description: You believe Customer Service should Actually SERVE the customer. WE CAN RELATE. Check out our current jobs at www.convergys.com/careers See attached Westword ad for details. • Location: Denver • Post ID: 4529520