Customer Service Jobs in Denver, Colorado

Job Title: Licensed Customer Service Representative Company: Location: Denver, CO Description: Licensed Customer Service Representative Farmers Insurance agent is seeking a customer service representative with a revenue driven mindset. The ideal candidate is a self-starter and exhibits excellent interpersonal skills to handle client needs in person or over the phone. Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities of the office. Good organizational skills and an ability to prioritize are a must. This position has the potential to develop into a rewarding career in insurance with unlimited possibilities. Pay is based on experience. If interested, please send your resume/work history. Position offered is Part-Time to start, potential to go Full-Time after training period.

Job Title: Call Center Representative ? Outbound Sales Team Company: Location: Denver, CO Description: Call Center Representative ? Outbound Sales Team ? NetQuote Rapid growth has NetQuote expanding again. We are looking for candidates with a successful outbound call center sales background who are ready to step into a fun and fast-paced setting. NetQuote offers a casual, dynamic environment in LoDo near 16th Street Mall, Union Station and Coors Field. Key Responsibilities: ? Grow NetQuote?s account base through outbound calling and prospecting efforts ? Explain NetQuote products and services to interested agents. Inform agents how we help them grow their business and improve their bottom line ? Accomplish sales goals and performance metrics ? Continually provide feedback to sales management regarding customer needs and suggestions ? Support NetQuote?s company goals and values Required Skills and Experience: ? Outbound sales experience in a call center or fast paced environment ? Documented track record of exceeding sales goals ? Strong influencing and closing skills ? Ability to manage multiple priorities within a fast-paced business environment ? Excellent communication skills ? Strong work ethic ? Proficiency with Microsoft products What we offer: ? Excellent compensation package that includes a strong incentive plan ? Career growth and educational opportunities ? 100% company-paid benefits that start upon hire (include health and dental) ? Awesome downtown Denver location with mountain and city views ? Free RTD Eco Pass ? Discounted covered parking Be part of a winning team!

Job Title: CALL CENTER CUSTOMER SERVICE REP Company: Adecco Location: Denver, CO Description: Will be calling individuals and gathering information for a special project. Will be entering information into computer so accuracy is a must. Hours for this position may change so all applicants must have flexibility with their work schedule.Ideal candidate will possess strong computer skills and great customer service skills. This position requires at least 1 year's experience working in a Call Center environment. All candidates must be able to pass criminal background check and drug screen.

Job Title: Call Center Representative Company: Location: Denver, CO Description: Immediate opening for a full-time Call Center Representative in a fast paced Primary Care Medical Practice. The Call Center Representative will be responsible for providing excellent customer service when answering phones, creating a positive patient relationship, and maintaining a high level of professionalism. RESPONSIBILITIES: ? Answering main office phone line. ? Scheduling patient appointments, creating electronic patient charts, and preparing new patient information packets. ? Maintain, sort and file incoming faxes to appropriate patient charts or provider folders. ? Ensure patient medical information confidentiality by following HIPAA guidelines. ? Serve as back up support for the Front Desk. ? General office clerical work. ? Assists with other duties as assigned. IDEAL CANDIDATE MUST: ? Have at least 2 years of recent receptionist/administrative office experience, preferably in a medical setting. ? Adhere to professional phone etiquette. ? Be detailed oriented, efficient, dependable and punctual. ? Have good communication skills, both oral and written. ? Provide excellent customer service. ? Be professional and put patient care first. ? Have a positive attitude and a willingness to learn. Our office utilizes Electronic Practice Management System and Electronic Medical Records; therefore the ideal candidate must have strong computer skills. Previous data entry and call center experience is a plus. COMPANY BENEFITS INCLUDE: Health/Dental Insurance Flexible Spending Account 401(k) Plan Combined time off plan If you are looking for a rewarding and challenging position, please copy and paste your resume, in the body of an email. Only those applicants that have followed this instruction will be considered.

Job Title: Full Time Customer Service Agent Company: National Car Rental and Alamo Rent A Car Location: Denver, CO Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. Our Full Time Customer Service Agents work outdoors and provide superior face to face customer service at the time of rental. The Customer Service Agents are stationed at our "choice vehicle lot" and facilitatethe rental process, car selection, verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. They also pleasantly handle and resolve customer questions, comments, and complaints. The pay for this position is $10.00 per hour to start, $10.25 after 6 months and $10.50 after 1 year. Responsibilities: Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.Answer telephone in a friendly, helpful and prompt manner.Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.Assist customers within the queue to minimize any wait time and provide the most efficient service possible. Qualifications: Must be at least 18 years of age.High School Diploma or G.E.D. required.Minimum of 1 year face to face or over the phone customer service experience handling problem resolution, difficult customers and situations in a fast paced environment- work experience (can be non-concurrent) within the last 2 yearsA minimum of basic level experience and understanding of a PC and Microsoft Office Products required.Must be able to understand, read, write, and speak English.Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.  No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).Must be authorized to work in the U.S. and not require sponsorship now or in the future (e.g. H-1B Visa status).Must be able to work the following shift/schedule: Monday- Sunday from 3pm to 12 am. OR Monday-Sunday from 7am to 5pm. (With either shift your 2 days off will be 2 consecutive days)

Job Title: Provider Services Call Center Agent Job Company: ACS Location: Denver, CO Description: Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.Responsibilities:The incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of Company's products and services. Responds to telephone inquiries and complaints using standard scripts and procedures. (Minimum of 70-75 calls daily) Gathers information from the caller to properly resolve the situation. Communicates appropriate options for resolution Investigates and resolves complaints. Refers non-routine inquires and complaints to senior level Call Center Representatives. Uses a computer system to research inquiries and log customer callsBehavior Characteristics: Commitment to quality and personal ethics. Understanding of and ability to meet customer service standards. Ability to work independently or as part of a team in a diverse work environment.Skills Required: Demonstrate strong organizational and interpersonal communication skills. Ability to use PC, calculator and/or other office equipment. Ability to self-motivate and display successful team behavior. Excellent knowledge of Medical Assistance Program policy and procedure. Able to follow verbal and written instructions accurately. Able to work as a team member. Able to organize work efficiently to meet production standards. Excellent verbal and written communications skills. Excellent PC keying and navigation skills in a Windows environment. Detail orientated with a commitment to quality and accuracy. Requires a high school diploma or equivalent.Functional Description:Education and Typical Years ExperienceSpecial RequirementsFull-Time position working 40 hours per week Call center hours are 8:00 AM until 5:00 PM, Mondays-FridaysACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: ADT Security Outbound Call Center Manager 75k+ opp Company: Location: Denver, CO Description: +++++++++++++Persons with phone room management experience only!++++++++++++++++++++++ HomeStar security is ADT's top 20 dealer and in top 3 in Colorado. We are looking for a phone room manager that can take our outbound call center and to the next level. The proper candidate should be the best at: Hiring Training Positive reinforcement Time Management Strong organizational skills Super sales closing skills Powerful leadership qualities submit resume for interview Hiring Organization: homestar

Job Title: Supervisor, Customer Care Company: Location: Denver, CO Description: Candidates please apply at https://home.eease.com/recruit/?id=496029 Supervisor, Customer Care ? Fulltime Shift Hours ? Swing or Graveyard If you want to make a difference in a progressive and professional environment that challenges your mind, rewards your accomplishments, and recognizes the value you can add to the team, then consider working for HealthTrans. HealthTrans is one of the nation?s largest pharmacy benefit administrators, and our strong growth is noteworthy in the industry. We've appeared on the Denver Business Journal's Fastest Growing Privately Held Large Companies and on the Inc. 500/5000 lists for the past four years. To support our continued progress, HealthTrans is seeking career-minded individuals who thrive in a client-centric, collaborative, and growth-oriented environment. HealthTrans offers a comprehensive benefits package, including a 401(k) plan with a company match and immediate vesting, tuition reimbursement, paid time off, and holiday pay. Immediate Opening: Supervisor, Customer Care Location: Greenwood Village Employment Status: Fulltime No phone calls or agencies please SUMMARY The Supervisor, Customer Care is responsible for overseeing and managing the HealthTrans 24/7 Customer Care Center Operations. This position will handle escalated issues from the Customer Care Specialists. The Supervisor, Customer Care must ensure the timely and effective resolution to caller requirements, issues or concerns, while always working to maintain HealthTrans? commitment to superior service. The Supervisor, Customer Care is responsible for hiring, recruiting, training and development of employees; dealing with performance issues as they arise with the anticipated outcome of developing a high performing team. In addition, this position is responsible for working with other HealthTrans personnel and departments to prioritize and manage projects. Analytical, negotiation and communication skills, as well as a positive and courteous attitude are required in order to converse with all levels of the organization. These same skills are required in order to translate customer needs and work effectively with other HealthTrans team members. POSITION DUTIES Supervision of Customer Care Specialists (CCS?s) in a call center which is open 7 days a week. Provide coaching, leadership and direction to CCS?s to ensure that all customers contacting the Customer Care Center receive excellent customer service. Analyze Customer Care Center activity, provide training, and help maintain a high level of customer service. Develop and implement innovative solutions to complex problems, strive for continuous process improvement for distinctive service, efficiencies, and cost control. Perform quality audits on daily work for CCS?s, including call monitoring, feedback and coaching to improve individual and team accuracy and quality. Resolve customer complaints and handle difficult calls escalated from Customer Care Specialists, resulting in improved customer satisfaction and retention. Process standardized reports, create and maintain certain reporting systems and databases, and provide ad hoc reports to management as required. Acquire in-depth knowledge of the claims adjudication software, telephone and other reporting systems, Customer Care policies and procedures, and be a main contact point for issues. Responsible for hiring and recruiting of Customer Care Specialists, and retaining quality staff with minimal voluntary turnover. Conduct new hire training, refresher training, and other training required as result of Client implementation and other projects. Addresses performance issues timely and appropriately as they arise using good judgment and displaying respect and professionalism. Responsible for file documentation and adhering to HR guidelines for performance management. Responsible for assisting in the development and achievement of both short and long term goals for the Customer Care Center and strategic objectives for the company. Review, update, and report to management on performance metrics and consistently meet or exceed SLAs. Answer overflow calls as circumstances dictate. Will be assigned a regular shift which may include weekends but must also be available to work any shift and any day in 24x7 operation. Position may also require being on call after office hours. EDUCATIONAL REQUIREMENTS Bachelor?s degree in business or a related field or equivalent experience in a supervisor or management role. EXPERIENCE AND SKILL REQUIREMENTS 3 to 5 years of call center experience, plus at least 2 years of supervisory experience in a customer service, help desk, or inside sales capacity with experience managing a group of 8 or more direct reports. Experience in a variety of business settings is desired, including working in customer service, software help desk, pharmacy claims processing, healthcare, insurance, or pharmaceutical business experience. Excellent interpersonal and customer service skills are required as well as excellent written communication skills. Basic office skills including experience with Microsoft Office is required. Proficiency in Microsoft Access or Excel is a plus. Excellent organizational skills as well as the ability to prioritize multiple tasks; must be accustomed to dealing directly with customers and be flexible enough to work in a fast-paced, ever-changing environment. Ability to analyze staffing, call volume, work evaluation, and similar types of reports. Bilingual Spanish, previous experience in the pharmaceutical or healthcare industry as well as experience on the Avaya phone system is preferred. PHYSICAL REQUIREMENTS Must be able to walk, stand, and sit for prolonged periods of time. Must be able to use a keyboard and a mouse for prolonged periods of time. ACCOUNTABILITY Train and motivate Customer Care Staff so they are prepared to provide excellent customer service to our clients, both internal and external. Provide process quality audits on daily work for CCS?s and provide immediate coaching and feedback on opportunities for improvement. Provide client satisfaction and promote positive and effective interdepartmental relationships. Use appropriate and professional communication methods to keep staff and others outside the department adequately informed. Display a positive outlook, a pleasant and friendly manner, and exhibit tact and consideration while conducting both internal and external HealthTrans business. Demonstrate core competencies and leadership competencies at a satisfactory level. Work effectively in a team environment and on projects, meeting required timelines. Complete assigned courses for supervisors and any additional HR training that is required. Maintain satisfactory supervisor effectiveness ratings. Candidates please apply at https://home.eease.com/recruit/?id=496029

Job Title: Customer Service Representative (230) Company: Express Check Advance  Location: Denver, CO Description: CUSTOMER SERVICE REPRESENTATIVE OPPORTUNITY Express Check Advance, LLC is an industry leader in retail financial services nationwide. Through over 120 locations across the country, we set the standard by helping consumers find solutions to their short-term financial needs while providing a superior level of customer service. This is accomplished through our highly trained, people-oriented associates who strive for integrity and excellence on a daily basis. ECA currently has a new opportunity for an ambitious, career-oriented individual to join our local branch team. Customer Service Representatives are responsible for contributing to the operational success of a specific ECA branch location. This includes working with fellow CSR’s under the direction of the Branch Manager so that the entire branch team achieves the company goals and is successful in: representing ECA in line with our corporate purpose and principles creating community awareness of our products and services executing local marketing initiatives educating customers on loan products, services and contracts conducting daily financial transactions achieving consistent branch revenue growth providing superior customer service Successful Customer Service Representatives are detail-oriented, driven by the achievement of measurable goals, and dedicated to their team’s overall success. Candidates should possess strong administrative, communication and computer skills. Previous experience in customer service, retail, finance, marketing, banking or collections is helpful but not required. All associates must have reliable transportation. Customer Service Representatives must be available for a 40-hour work schedule. The work schedule will often vary from week to week in order to best meet the branch needs, however CSR’s must be available for their 40 hours to fall anywhere from Monday-Friday, 8:00AM to 8:00PM and Saturday 9:00AM to 2:00PM. Working on a Saturday during a given week will result in additional time off between Monday-Friday to maintain a 40-hour schedule. We offer a compensation package that rewards the achievements of our associates, including a competitive salary, a defined bonus program payable monthly, and a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), Life, Paid Vacation, Paid Holidays and more. All training is provided. Candidates should submit their resumes referencing this ad to: Register to View , or mail to Attn: People Development, 5959 Shallowford Rd, Ste 405, Chattanooga, TN 37421; or fax to Register to View .  Printable application available at http://www.expresscheckadvance.com/App.doc Modify / Close Posting

Job Title: Technical Customer Service Representative Company: Directv, Inc. Location: Denver, CO Description: The Denver DIRECTV Customer Contact Center is currently seeking talented individuals with prior experience taking in-bound technical troubleshooting calls in a fast pace call center environment. Our successful Technical Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable and flexible and computer savvy.About DIRECTV:Provider of satellite entertainment programming to U.S householdsDIRECTV has provided a superior alternative to cable since 1994 - we offer digital satellite television entertainment delivered to homes, airports, hotels, restaurants, hospitals, offices, airplanes, automobiles - and to portable electronics.We offer exclusive programming such as NFL SUNDAY TICKET(TM) and even produce our own entertainment programming such as Massive Gaming League and Project MyWorld.We were the first to deliver an interactive on-screen program guide and pay per view ordering by remote control - DIRECTV continues to be responsible for breakthroughs in Digital Video Recorder (DVR) and High Definition Television (HDTV).Total Rewards …more than just your paycheckOur Technical CSRs take inbound calls in our state-of the art facility. We have excellent benefits including:Health care: medical/dental/vision more - new employees and their eligible family members may begin participation on the first day of the month after 30 days ofservice.Paid Time Off, floating holidays, 401k, paid training, free DIRECTV satellite system programming and a solid incentive program.We have TV lounge, Internet Café, coffee bar/cafeteria, fitness center, covered parking garage and close access to the Dry Creek light rail station.JOB SUMMARY· Deliver world class customer service and build customer satisfaction and loyalty· Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone.· Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues· Complete ongoing training to stay abreast of product, service and policy changes· Provide effective and timely resolution of a range of customer inquiries· Strive for one-call resolution of customer issues· Increase the customer experience by providing information on new products, programming package and services through up selling opportunities.This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.To see a video portraying this position in the DIRECTVDenver Customer Contact Center, click on the link below.http://www.directv.com/careers/careervideos/denver.html