Customer Service Jobs in Colorado Springs, Colorado

Job Title: Customer Service Agents Company: ACS (Affiliated Computer Services) Location: Colorado Springs, CO Description: ACS IS HIRING TODAY!! CUSTOMER CARE ASSISTANT NEEDED ASAP!!! In our Colorado Springs location We take incoming calls answering Customer Service and/or Technical issues for a major wireless carrier in Colorado Springs , CO . We currently have many openings for our Customer Service position. We offer the following. · Paid Training · Benefits and Paid time off after 90 Days · Great Advancement opportunity · AM and PM shifts (based on business needs) Do you meet the min qualifications below? · Able to work Mon-Sun (2days off) · At least 6 months of customer service experience · Able to pass a typing assessment · Able to pass a Call Center Audio assessment · Able to pass a drug test and background check · 18 years of age or older · Have High School Diploma or GED *-*-*Open availability*-*-* 1 yr. job stability If you can answer yes to ALL of these questions please email me back with a day you would be able to come down to the site to do testing. We are currently scheduling appointments Request you respond to Register to View -inc.com or Register to View -inc.com Name, Address, Phone number, and the email you would like to use for future communications with us through the process. Or please log onto our website (www.acs-inc.com) and complete your profile,you can also complete the application at https://acs71.recruitmax.com//main/careerportal/login.cfm or you can click on the link that is in the application email form. and give a day of the week and which time you would like to come into the site for our application process. We will then respond with a confirmed message or let you know that time slot is full and request another day or time. This appointment will be for you to do the application and testing process please allow at least 2 hours depending on how well you are on the computer. Job Description: Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. Inbound Wireless Customer Service Reps are instrumental in helping ACS achieve their business goals by receiving and processing telephone request in an effective, efficient and courteous manner. Customer Assistants handle inbound calls from Wireless customers (no cold calls or telemarketing). This is an entry-level, full time, customer service position located in a call center. ACS will provide comprehensive, paid training to all new hires. Previous experience in customer service is required and call center experience is preferred but not required. You must be over 18 years of age, able to type 25 wpm, have a high school diploma or GED and know how to navigate through general windows of a computer. We ask that have open availability, as we can not guarantee your shift at the moment we only have pm shift available. The starting pay for this position is $9/hour throughout the training program. Upon successful completion of training, employees will be moved to an Activity Based subsidy compensation plan. This plan is structured to compensate employees based on their level of customer service. Plan specifics which will be discussed in detail at the time of interview. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com. We're people making technology work Visit our website www.acs-inc.com

Job Title: Seeking a Customer Service Representative Company: Location: Colorado Springs, CO Description: We are looking for a Customer Service Representative to support our overall customer service, front desk tasks, and incoming call distribution. Main Responsibilities: * Provide customer service support to the administrative, sales and marketing departments day to day * Generate inventory and sales reports in Microsoft Excel with information from a variety of sources * Answer and distribute incoming calls * Make sure that the customer is not only satisfied; but impressed with our product and service * Investigate, resolves conflicts and document calls in contact management system * Must be able to multi-task effectively and pay close attention to details. * Demonstrate willingness to learn, develop new skills and take on new responsibilities Qualifications: * Excellent communication and customer service skills * 1 year of experience or similar experience desired * Advanced computer proficiency required with MS Office * Must be self-directed and capable of working under minimal supervision * Excellent attention to detail, and organizational ability * Reasoning ability to solve practical problems

Job Title: Call Center Supervisor Company: ACS, A Xerox Company Location: Colorado Springs, CO Description: Call Center SupervisorVisit the ACS webpage | Click here to see Profile Call Center Supervisor Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. This position entails strong leadership and team coaching and quality monitoring. The ability to multi-task, and the ability to work flexible hours and days (days and evenings as well as weekend work.) You will coach a team of 12 inbound call center agents and handle escalated calls as needed. Proficient in MS office suite, especially excel for reporting purposes) Experience with IEX and Avaya systems is a plus. Must have at least 1 year supervisory experience and must have a minimum of 6 mo's to 1 year call center experience, preferably in a leadership role. Wireless call center experience is a plus. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Administrative Assistant/ Customer Service Representative Company: Location: Colorado Springs, CO Description: Needed? a professional administrative assistant/ customer service representative for a high-energy non-profit organization. Main responsibilities: possess excellent communication skills, work well with people, work well under pressure, detail oriented, and contribute to team efforts by accomplishing customer service duties to include answering phones, responding to customer/ client/ coworker inquires, and other administrative duties. Please send a resume and cover letter if interested. ? Strong organizational skills with a great attention to detail with accurate data entry skills. ? Must have the ability to answer a multiple line phone system and be able to work with numerous lines ringing. ? Professional phone etiquette with a positive sense of customer service. ? Interact daily with supervisor, peer groups, and customers, normally involving the exchange of information. Minimum requirements to include a people person with excellent organizational, time management, and customer service skills. Must be positive, precise and detailed oriented while working in a fast-paced office environment. We are looking for minimum 30 hours per week with no benefits or 40 hours with benefits. Please send a resume and cover letter if interested. Compensation: $12.00 per hour Work Schedule: Monday-Friday during business hours of 9am to 6pm.

Job Title: Collections/ Customer Care Agent Company: Company Confidential Location: Colorado Springs, CO Description: AppleOne is currently screening for Customer Care/Collections applicants for upcoming opportunities. All candidates MUST HAVE AT LEAST ONE YEAR of customer service/ call center or collections experience in order to be considered a fit. Shifts will vary therefore all candidates are encouraged to have flexibility in their work schedule. Solid references must be presented in order to be considered. Only candidates with strong work ethic and excellent communication need apply.

Job Title: Customer Account Representative Company: Location: Colorado Springs, CO Description: Big company seeks Person in Customer Service Department to become a member of our group. Successful candidate will: * Ensure super customer service to requests from policy owners, insurance agents and others primarily by telephone * Receive and handle mail * Work out account analysis illustrating insurance premium activity Qualifications required: * Excellent mathematics, PC and calculator knowledge * Excellent communication experience * Skills in working with insurance policies and a comprehension of company records and systems is an advantage * One year of online data entry practice and practice acting in an equal role * Practice in using online communication facilities and knowledge of accounting, policy, billing and requests systems * Preference to high school graduate

Job Title: Customer Account Representative - Urgent Opening Company: Location: Colorado Springs, CO Description: Our company gives an excellent chance for an individual to learn the Consumer Finance Business and acquire experience that can be used for a life whenever destiny take you. EXPERIENCE AND REQUIREMENTS: - Communicative Individuality - Office Experience Preffered - Account Service Abilities - Super Phone Skills - Knowledge in Typing and Data Entry - PC programs and Internet Skills - Literate English and Basic Math required. If you possess the above-mentioned features and abilities and like working in a fast-paced milieu with a lot of client cooperation then you will like this activity.

Job Title: MANAGER, ASSISTANT MANAGER, CUSTOMER SERVICE REPRE Company: Location: Colorado Springs, CO Description: Check Into Cash is a financial services organization experiencing tremendous growth. Beginning in 1993, we now have over 1200 centers in 27 states nationwide with more centers opening each month!The service has been well received since its inception. Our customers are people who occasionally find themselves a little short of cash before payday. For a one-time fee you can get the cash you need.Advance your career in financial services in our rapidly expanding company. Check Into Cash is seeking individuals who enjoy rewarding challenges. A Customer Service driven attitude is required. Collections/financial services experience is a plus! Great salary and benefits including medical, dental, life, 401(k) and LTD. Plus an outstanding bonus program! click on the apply link below to apply to this job.

Job Title: Customer Care Assistant Company: ACS Multimedia Advertising Location: Colorado Springs, CO Description: ACS is now hiring F/T Customer Care Assistants in Colorado Springs, CO Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. All other duties as assigned. If you meet the requirements of this fulltime customer service job and want to work for a world-class company with a great marketplace reputation, Apply today by clicking on the Apply Now button below. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail.

Job Title: Order Entry/CSR Company: Location: Colorado Springs, CO Description: Successful candidates will posses great communication skills and have excellent alphanumeric data entry abilities. Great customer service skillfulness, in and out bound calls, process orders from sales reps, data entry. Word and Excel, experience with heavy order entry, some costing and A/R abilities, general office duties and must be able to use all office equipment. Be a flexible team player in the performance of customer support needs and complete a wide-variety of general office duties. $27,000 - $31,200/yr to start Additional Information For immediate consideration, apply now.