Customer Service Jobs in Centennial, Colorado

Job Title: Customer Service Representative Company: Prime Time Communications Location: Centennial, CO Description: Job Purpose:Serves customers by providing product and service information; resolving product, billing, and service problems for cable television/voice/internet services.Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed.Skills/Qualifications:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, general knowledge of Microsoft Windows software, Wincable software experience a plus.

Job Title: Customer Service Representative (CSRDEN-1) Company: The Whitlock Group Location: Centennial, CO Description: CSRDEN-1 Job Description The Whitlock Group, a systems integration firm focused on professional audiovisual, videoconferencing, video-streaming, digital signage and broadcast solutions, has immediate openings for qualified candidates to join our team. As one of the Nation's largest audio and video systems integration firms, The Whitlock Group represents over 400 professional manufacturers and provides turnkey technical solutions, including systems design, engineering, programming, project management, installation, service and ongoing maintenance services. We are looking to add an experienced administrative professional to our seasoned team of sales, technical and administrative resources. Our growth has opened an opportunity for a Customer Service Representative in our Denver, CO location. This position is an exciting opportunity for a very organized professional with strong computer, customer service and administrative skill sets. Advanced Microsoft Excel skills are required, along with a strong comfort level with Microsoft Word, Outlook and other general computer programs. The successful candidate will require good math skills, good problem solving skills, understanding of our best practices and procedures and desire to professionally grow. The successful candidate will be a strong team player. The preferred candidate will need exceptional communication skills, ability to multi-task, and exhibit a good work ethic. A minimum of 2 years direct office, administrative and customer service experience is also required. Any audio-visual industry experience is a definite plus. A high school diploma is a minimum requirement, while college or technical training is preferred. Required Skills REQUIREMENTS High School or equivalent education Minimum of 2 years experience in an office envrironment Strong computer skills with Microsoft Outlook Suite of products Good problem solving skills Excellent communication skills Job Location Centennial, CO, US. Position Type Full-Time/Regular

Job Title: Emergency Dispatch Operator/Customer Service Representative Company: ADT Security Services, Inc. Location: Aurora, CO Description: Requisition Number 10-0058Title Emergency Dispatch Operator/Customer Service RepresentativeCity AuroraState COFunction Customer Monitoring CenterDescription This is a 2nd shift position, applicants must be able to work weekends and holidays.Summary:Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties.Major Responsibilities:* Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens.* Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties according to National Account, Residential, and Commercial SOP's, AHJ's, and special instructions.* Properly documents alarm handling procedures within the alarm screens.* Completes alarm processing in accordance with departmental procedures.* Understand and facilitate necessary escalation pathways with various value added departments such as ADT Select, MAS Web, Interactive Video, Guard Tours, Tier II TAS, Specific Customer groups (Sears, Boeing, USMS), Data Management, Downline Load Support.* Proceed according to customer authorization levels, PIC's, U-Code, and L-Codes.* Other duties as assigned.Requirements Education:High school diploma or equivalent.Experience:Minimum of six (6) months of external customer service experience required, call center experience preferred.Skills:Excellent communication skills. Able to type at least 20wpm. Basic knowledge of computer applications. Strong organizational skills.Apply On-line Apply On-lineSend to a Friend Send This Job to a FriendIf you need assistance, please Register to View

Job Title: Bilingual Customer Service Representative - Spanish Company: ADT Security Services, Inc. Location: Aurora, CO Description: Requisition Number 10-0053Title Bilingual Customer Service Representative - SpanishCity AuroraState COFunction Customer Monitoring CenterDescription Third Shift Position, must be able to work weekends and holidays.Summary:To provide technical support to Commercial ADT customers over the phone.Major Responsibilities:* Troubleshoot customer technical alarm issues effectively and completely over the phone.* Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.* Creation and proper assignment of service tickets.* Receive incoming calls from servicing dealers for purposes of assisting with the actual service call.* Maintain individual performance relative to inbound phone answer rates and customer satisfaction.* Effectively utilize both customer service skills as well as technical abilities to satisfy our customers equipment needs.* Completion of all Level 1panel testing.* Special projects as assigned.* Other duties as assigned.Requirements Requirements:High school diploma, or equivalent, required. Ability to understand and carry out oral and written instructions. Strong written and oral communication skills. Must be fluent in speaking Spanish, Puerto Rican dialect preferred. High attention to detail and strong organizational skills a must. Intermediate computer skills.Apply On-line Apply On-lineSend to a Friend Send This Job to a FriendIf you need assistance, please Register to View

Job Title: Center Customer Service Coord Company: FedEx Location: Aurora, CO Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44699JobTitle: Center Customer Service Coord

Job Title: Asst. Customer Service Manager - Saddlerock Company: Bank of the West Location: Aurora, CO Description: : 26735Asst. Customer Service Manager - Saddlerock Full Time Regular posted 03/11/2010Aurora, CORequirementsPosition SummaryResponsible for assisting and supporting the Customer Service Manager in customer service, sales and branch operations. Understands, communicates and works to achieve the mission of the Bank.Position Accountabilities- Responsible for fostering growth of relationships within the Bank. Participates in selling and cross-selling Bank products.- Performs operational functions required to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.).- Assists and relieves in various customer service functions.- Provides superior customer service. Handles customer service problems using established policies/procedures.- May assist Customer Service Manager with branch personnel issues such as employee counseling, balancing and scheduling.- Assists the Customer Service Manager in performing self-audits (i.e., certifications).- Assists in the job training and cross-training of the customer service staff.- Supports Branch management in the branch marketing and sales effort.- Supports Branch management in ensuring that branch personnel comply with all rules and regulations.- Performs other duties as assigned.Job SpecificationsRequired Education or Equivalent Experience- High school diploma or equivalent combination of training and experienceRequired Experience- Two to four years of branch operations experience including cash handling experience.Field of Experience- High level of knowledge and competency in use of PC-based computer systems.Administrative/Technical Skills- Customer service- Excellent written and verbal communication- Compose letters/memorandums- Operate office equipment- Use of personal computer

Job Title: Client Service Representative (Brokerage and Banking) Company: Charles Schwab Location: Englewood, CO Description: Client Service Representative (Brokerage and Banking)Englewood, CO(Client Service & Support, Schwab Investor Services)                                                                                                                                                                                            Charles Schwab?s purpose is to help everyone become financially fit.  Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all.  For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them. At Schwab, we respect the unique differences of our employees, our clients and the communities we serve ? striving to create a consistent and rewarding employee experience.  If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there?s a place for you at Schwab! SUMMARY AND RESPONSIBILITIES: Client Service Representative (CSR) positions are available within CS&S in two groups: brokerage teams and banking service teams.  As a CSR, you will pursue Charles Schwab?s mission and values through: Utilizing a passion for customer service, positive energy, and problem solving skills to connect with our clients via inbound and outbound calls.  CSRs on a brokerage team answer client calls regarding the servicing of Schwab brokerage and trading products.  CSRs on a banking service team answer client calls regarding Schwab banking products, including deposit accounts, checking features and debit cards. Assessing and resolving client issues at a moment?s notice, helping them navigate Schwab products and services.  Delivering unparalleled value and outstanding service to our clients in order to build and maintain client loyalty. Representatives in both groups work in highly collaborative teams in an inclusive environment, and are paid a salary (rather than the pressure of commissions), receiving additional compensation for overtime hours.  In addition, our Client Services bonus program rewards client satisfaction, client retention, and profitable company growth.  We invest in our employees through several weeks of paid training every year and through an extensive benefits program.  Schwab employees also have the opportunity to take part in community service projects and other company events. If you want to work with a financial services firm that values integrity, open communication, perseverance and a relentless focus on helping clients achieve their life goals, consider a career at Charles Schwab.  QUALIFICATIONS: Required qualifications are: Passion for service with strong client-focus and the desire to help people Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics Excellent communication and interpersonal skills, especially the ability to listen and to explain complex subjects Strong technical skills, including knowledge of Windows, internet searching, database systems, and email In addition, ideal candidates will have: Two years or more college study in finance, economics, business administration, or related area One year or more work experience, preferably in financial services, operations, client support, or call center Basic financial industry experience or knowledge **Please note- In order to be considered for this role you must complete a client focus assessment.  Following your submission, you will receive an email from Schwab Careers with a link for this assessment. Please ensure that your security settings for your email account are set low-enough to receive email responses from Charles Schwab.**

Job Title: Customer Service Representative Company: HRI Location: Englewood, CO Description: Humanscale is a high end ergonomic manufacturer.  We manufacture and design ergonomic products that are geared towards the health and safety of computer users.  With people working longer and longer hours at their desks, they were developing health problems such as carpul tunnel, back pain, and eye strain; our products are geared to help fix those problems.  You can check out our website, www.humanscale.com, for a full list of our products but some of our product line includes seating, lighting, glare filters, keyboard trays, monitor arms, and footrests.  DESCRIPTION: Creates a customer experience that leaves the customer with the belief that Humanscale is a service leader by consistently providing excellent customer service.  Utilizes excellent listening and verbal communication skills, owns issues through resolution and closed loop follow up.  Proactively follows up on open items, communicates updates on a regular basis.  Serves as the point of contact for all internal and external customers making certain that their questions or needs are answered promptly and completely.  Works across functional areas and within the customer service team to champion the needs of the customers.  Treats each and every customer on each and every interaction as if they were the most important interaction they had. Consistently demonstrates professionalism in interactions with team and within the company, demonstrates a passion for results, and a firm understanding of the overall picture.   ESSENTIAL FUNCTIONS: Effectively handles inbound customer communications that arrive via phone, fax, email and web in a manner that meets all quality requirements.Provides accurate answers to all inquiries on order status, product information and problem resolution and while doing so, recognizes unstated needs and proactively identifies and meets same.  Sources answers from other areas when needed. Always provides a solution or options. Manages pending file to close questions in an efficient manner making certain customer and internal goals are met. Handles all returns and replacement orders, managing to meet customer needs while considering expense control.  Uses skillful probing to determine needs and develop actions to meet those needs.Processes order changes and order cancellations, coordinating with factory personnel as needed.   Processes accurate credit memosProcesses literature orders Performance Goals: ·         Call Quality Goal:                      greater than or equal to 93%·         Email Quality Goal:                    greater than or equal to 93%·         Pending Goal:                           94% of orders resolved in 48 hours ·         Attendance:                              94%·         Average Handle Time Goal:        4 minutes·         Call Coding:                              94%·         Follow Up:                                Pass 90% of Audits·         Sales Feedback Score:              8.75 or higher CSR must sustain performance at these levels.  These goals are subject to change.    Competencies: Customer Service- Manages difficult or customer situations; responds promptly, professionally and proactively to customer needs; utilizes effective communications skills to bring clarity to issues; responds to requests for service and assistance, meets and exceeds customer commitments. Problem Solving- Identifies and resolves problems in a timely manner; identifies and presents options; thinks logically and quickly in resolving issues.  Escalates as necessary. Job Knowledge- Possesses knowledge regarding products, procedures and policies.Efficiency/ Organization- Remains organized in all daily tasks; customer service, and sales support follow-up. Judgment- Exhibits sound and accurate judgment; supports and explains reasoning for decisions.   Gives careful consideration before making decisions. Attention to Detail- Carefully performs all tasks with accuracy in a timely manner.  Continuously strives to reduce errors. QUALIFICATIONS: • Demonstrates excellent customer service skills (professional demeanor, courteous, customer focused)• Demonstrates excellent verbal and written communication skills • Uses good grammar, a pleasant tone of voice and enunciates clearly. • Can read and interpret documents such as operating and maintenance instructions and procedure manual • Possesses intermediate mathematical skills including the ability to calculate discounts and percentages.  Is able to interpret technical instructions • Has basic computer and keyboarding skills of 30 WPM or better.  Education and/or Experience-High school diploma required.  Two years college preferred. 2 to 3 years related experience in a call center or customer service center.  Bilingual in Spanish is preferred. Computer Skills-To perform this job successfully, an individual should have extensive knowledge of Microsoft Excel, Microsoft Word, and PowerPoint.     Humanscale is an Equal Opportunity Employer.

Job Title: Claims & Customer Service Associates Company: Rocky Mountain Health Mgmt./Health Plans Location: Greenwood Village, CO Description: Claims & Customer Service Associates We provide services for Rocky Mountain Health Plans and CNIC Health Solutions. Together, we provide innovative health plans and excellent customer service to individuals of all ages and business of all sizes. We provide a work environment that allows employees the opportunity for growth and that motivates us to develop to our full potential. Our mission is to excel in health care management. We look for people that value service to our communities, healthy lifestyles, innovation in health care, integrity and quality in their work. Job Description Review and process medical and hospital insurance claims for the self-insured line of business. This customer-oriented professional service representative responds to a variety of inquiries related to CNIC benefits and services. Requirements Requires claims processing and/or customer service experience. Two years formal education or the equivalent level of business experience, preferably in a healthcare environment, highly desireable. RIMS experience preferred. Apply at www.rmhp.org or https://careers.rmhp.org/ext/detail.asp?jobid=rmhmc09-061 (EOE/AA/MF/D/V)

Job Title: Accounts Payable Customer Service Rep Needed!!! Company: Company Confidential Location: Englewood, CO Description: We have an immediate need for experienced call center representatives. This person will be responsible for assisting with assigned customer service functions for the Accounts Payable Support Center to ensure that departmental quality, productivity and service goals are met within the guidelines of the organizations business model. REQUIREMENTS: To be considered, you MUST have call center and AP experience and be able to work 6:00 Am - 6:00pm. This is a religious oriented organization, so being comfortable in this kind of environment.