D Van Vorst Location: Parker, CO 80134 ... ice Budgeting/Accoun tability Staff Supervision/Trai ning Customer/User Relations Vendor Relations Contract Negotiations Accounting Quality Control Process Review and Improvement Organized Detail Oriented Outstanding People Skills Team Player CAREER ACHIEVEMENTS 20+ years managing Customer Service/Help Desk organizations with an emphasis on root cause analysis and the increase of resolution rate on the initial call. 4+ years managing an I.T. Program Office implementing software and hardware rollouts worldwide. Excel in identifying process improvement opportunities and the implementation of those ch ...
97 hits
2.
K Harper Location: Parker, CO 80134 ... stries. Over 30 years of expertise in Employee Development and Training. Accomplished, outcome-driven management executive with strong leadership background and ability to meet/exceed goals within a variety of environments and situations, including start-up, turnaround, and high-growth. Consistently establish a sense of purpose within organizations and identify/capital ize on areas for improvement. Record of success in designing programs for core functional areas – training, marketing, and customer service – that yield double-digit improvements and multimillion-dol lar gains. Core competencies include: Training Program Development Change Management Marketi ...
95 hits
3.
M Blaylock Location: Parker, CO 80134 ... es skills which work together to produce increases in sales, profitability and customer satisfaction for the company.Consiste ntly contributes to improved productivity, cost effectiveness, operational enhancement and profitability through focused leadership, and strategic planning History of delivering complex IT projects on time, within budget/specifica tions and without compromising performance. Possesses broad base of technology expertise, including Customer Relationship Management and IVR/CTI applications for implementation in high-volume, nationwide corporations. Proficient in troubleshooting, resource allocation/maxim ization and managing new technology introduction. Experienced in ...
93 hits
4.
R Perk Location: Parker, CO 80134 ... ating customer-centric loyalties and managing teams with record-setting service response and resolution times. Strategic thinker known for successfully negotiating challenges within multiple market segments; lateral and matrix organizations and dynamically changing client industries. Provide a solution-based approach to client management that focuses on resolving client obstacles and creating win-win situations, negotiating large maintenance contracts and effectively positioning product and service offerings regardless of economic or business climate. Inspirational leader who drives culture of success organizational-w ide and focuses on training to ensure employees consistently exceed expec ...
91 hits
5.
A Wilson Location: Parker, CO 80134 ... y skills such as: Customer Service Relations Generating invoices Scheduling appointments Keeping Inventory Professional phone skills EXPERIENCE January 1996 December 2008 October 1996 December 2008 Small Business owner (A to Z Construction) Parker, CO. Co-owner My responsibilities included customer service, bookkeeping, generating invoices, tracking payments, and advertising. Domestic Engineer 6701 Hillside Way Stay at home mom I was responsible for three children and running the household. I learned to be flexible, creative and patient. December 1996 Vaughn Communications Denver, CO. October 1996 Lead Customer Service Representative I was responsible for ove ...
89 hits
6.
J Lavigne Location: Parker, CO 80134 ... o-end call center performance solutions, including Inbound, Outbound, In Source, Outsource, Scheduling, Forecasting, Acquisition, Retention, Fulfillment, Quality Assurance and Life Cycle management. Ability to successfully drive Customer Satisfaction through creation of service culture focused on customer service and employee engagement. Exceptional analytical skills and ability to drive business results through call center agent performance. Career Summary Accolade, Denver, Colorado 2007-Present Privately Owned Company, dedicated to helping the employees of fortune 500 companies make informed healthcare decisions. Vice President, Member Services and Talent Development Directly responsi ...
87 hits
7.
S Purifoye Location: Parker, CO 80134 ... onal offering over 13 years managerial experience and an excess of 20 years customer service experience; results focused with a solid background in Transportation and Client Services. Progressive leadership experiences have created a passion for surpassing expectations and service objectives via a combination of strong business acumen, enormous success in customer service management and not being afraid to think "outside the box."Recognized as a savvy leader with strengths in integrating sound business processes and identifying areas of strengths and weaknesses to implement continuous improvement processes, recognizing and accelerating peers' strengths, delegating the "right" task to the "r ...
85 hits
8.
K Tiemeier Location: Lone Tree, CO 80124 ... stomer escalations, personnel administration. A results-oriented professional with a successful track record in customer satisfaction, retention, problem solving, and increasing personnel morale and production. Proven ability to develop a strong team atmosphere based on mutual respect and accountability. PROFESSIONAL EXPERIENCE ARCHSTONE-SMITH, Englewood, Colorado 2006 -Present Customer Service Manager Responsible for day-to-day operations of the Customer Service Department reporting to the Vice President of Customer Service. Manager of 6 Customer Service Representatives. Responded to customer escalations on behalf of the Vice President, President and CEO Company’s internal champi ...
83 hits
9.
M Mossman Location: Lone Tree, CO 80124 ... ganizations and human resources development. Nationally recognized by University of Michigan’s American Customer Satisfaction Index (ACSI) and three times by J. D. Power & Associates for customer satisfaction and quality. Full spectrum knowledge of customer care operations and quality assurance functions in the acquisition, fulfillment, retention and life-cycle management of a large national customer base service industry. Energetic development and implementation of multi-level strategic planning leading to improved business performances. Effective leadership with a commitment to team excellence linking a comprehensive aptitude for marketing, business operations, and financial gro ...
81 hits
10.
M Plant Location: Lone Tree, CO 80124 ... ssible. Demonstrated experience relating to customer service, Customer Relationship Management software, contracts, business laws and procedures, financial statistics, and risk management.”PROF ESSIONAL EXPERIENCEAce Hardware 2008-2009Service Consultant Assisted customers with their residential and commercial projects Managed inventory for designated areas of the retail division, this resulted in a cost reduction of 15% Excelled in customer service regarding notification of receipt to customers and special orders Managed day to day inventory loads and deliveries for the ...
Saved Resumes
