Customer Service Jobs in Broomfield, Colorado

Job Title: Customer Care Manager II Company: Level 3 Communications Location: Broomfield, CO Description: Summarize the primary purpose of the job in two or three sentences.Acts as the single point of contact for assigned customer accounts which typically have a large revenue scope, have complex product needs, orrequire significant project management due to the size of the organization. Manages any interactions from the customer order through billing toensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customersatisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduitand escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, serviceactivation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities. Responsible formanaging large and complex customer implementation projects which includes but is not limited to creating and maintaining detailed projectschedules, tracking the project’s financial state, understanding unique aspects of projects as well as understanding technical and operationalspecifications.Owns and manages all customer communications or escalations pertaining to new install orders.Manages all aspects of the conversion of sales to revenue for the company. Actively manages allservice activation elements of customer orders from order entry through service “turn up.”Communicates order status in a timely manner to customers via conference call, emails and phonecalls. Has authority to deviate from defined processes to ensure customer satisfaction and revenuerecognition.Initiates and/or tracks customer requested move, add, change and disconnect orders and providesaccurate and timely status updates to the customer. This includes but is not limited to reason codecollection and interpretation, and reporting and defining approach for proactively working with thecustomer and sales on disconnect related retention efforts.Owns and creates service delivery and service management performance review presentations.Collects and interprets service performance root cause analysis and corrective actions. Deliversproject status and presentations to the customers on a weekly or monthly basis depending uponcustomer requirements, which is delivered via electronic presentations or in person meetings.May conduct first bill reviews (new or significant changes in services) with new and existing customersto ensure invoiced charges are accurate for contracted products and services. Assists as anescalation point to customers for billing research, and helps identify root cause of billing disputes.Initiates, develops, and manages action plans to correct and prevent the reoccurrence of specificdispute types, and has authority to approve customer credits within established limits.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

Job Title: Call Center Manager Company: Vail Resorts Management Company Location: Broomfield, CO Description: • The Call Center Manager is responsible for managing the Denver Call Center, the Denver Ticket and Pass Processing and Fulfillment Center and dotted line Manager to local Sales employees. This includes the training and development of 15-20 call center agents and 3-5 assistant managers and playing a support role to Sales Directors, Field and Corporate Marketing, Product Management, Central Reservations and Sales • Hire, train, and manage all Denver corporate call center agents. Directly reporting to the Manager is the Phone Center Assistant Manager, the Processing and Fulfillment Assistant Manager, Trainer Assistant Manager and Auditor/Admin. Total call center staff averages 25 people during the fall and winter months • Be the RPOS expert at Corporate and training staff in the use of RPOS and identifying and communicating bugs, potential user enhancements/improvements, and new programming as required by new product definitions • Responsible for assisting Marketing Department with product development, and subsequently disseminating information and sales training on all new products; maintain all product, policy, and pricing information on the intranet reference site, which is used by the staff, along with all frontline staff in the field • Develop SOPs and product training modules, and conduct line-level POS system training; be the primary liaison to IT to troubleshoot hardware issues, RPOS software issues, and website issues • Assist with end-user testing for all RPOS and website applications; Responsible for developing standardized policies and procedures for the sale, tracking, inventorying, and reporting of product sales • Responsible for resolving all escalated guest service issues from our pass and ticket guests, that call into Corporate offices thru the various departments • Responsible for reporting call center stats and call tracking information and including this information with Marketing initiatives from season to season to better serve our guests • Manage the development of 3 assistant managers in their training and growth with the company • Responsible for using and analyzing data coming from CMS (Call Management System) to effectively manage call volume, hold times, agent assessment, staffing levels and scheduling, amongst other things.

Job Title: Client Service Representative I Company: AmeriPath, Inc. Location: Arvada, CO Description: AmeriPath, a Quest Diagnostics company, is one of the leading anatomic pathology practices in the United States offering a broad range of testing and information services used by physicians in the detection, diagnosis, evaluation and treatment of cancer and other diseases and medical conditions. AmeriPath's extensive diagnostics infrastructure includes over 400 pathologists and doctorate-level scientists providing services in over 40 independent pathology laboratories and in more than 200 hospitals across the US. Our Arvada practice has an immediate need for a Client Service Representative to assist with answering routine incoming calls and with client needs and/or concerns. Qualifications: High School diploma or GED One - three years client services environment -- required One -three years of experience in a pathology or other medical setting preferred Key Performance Responsibilities: Interacts closely with clients to meet requests and resolve issues. Escalates client concerns to supervisor or manager. Effectively communicates with sales department as necessary. Assists in all aspects of patient result reporting. Performs related responsibilities as assigned. Assists with phone coverage daily. Follows departmental QA/quality control policies and procedures. Along with competitive salaries and career growth opportunities, regular full time employees who work at least 30 hours per week are eligible for Health and Dental plans, a vision plan and a 401(k) retirement plan - all of which include company contributions. There are also disability plans available, flexible savings plans, college savings plans, and tuition reimbursement. AmeriPath also offers paid time off, as well as discounts for movie tickets, Employee Assistance program, and much more. An Equal Opportunity Employer / Drug Free Workplace

Job Title: Customer Service Manager Company: Owens & Minor Location: Denver, CO Description: Manages and coordinates activities of teammates engaged in resolving customer problems and complaints. ESSENTIAL JOB FUNCTIONS: Advises team on handling and/or handles difficult customer complaints. Confers with other supervisory or managerial personnel to recommend changes to avoid reoccurring customer complaints. Follows up with customer to see that complaint was satisfactorily resolved. Reviews customer complaint correspondence, notes any suggestions, and assigns complaint to Customer Service Representative. Explains to customer, by telephone or letter, actions taken on complaint. Reviews late-order reports to determine follow-up. Reviews pending file for hospital orders. Acts as lead in developing and implementing new value added customer service programs for division. Has direct responsibility for one or more major customer accounts. Monitors regular activity reports to identify areas of customer service requiring improvements. Interfaces with operating areas within the division to expedite the resolution of customer service concerns. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed.

Job Title: Technical Customer Service Representative Company: Directv, Inc. Location: Denver, CO Description: The Denver DIRECTV Customer Contact Center is currently seeking talented individuals with prior experience taking in-bound technical troubleshooting calls in a fast pace call center environment. Our successful Technical Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable and flexible and computer savvy.About DIRECTV:Provider of satellite entertainment programming to U.S householdsDIRECTV has provided a superior alternative to cable since 1994 - we offer digital satellite television entertainment delivered to homes, airports, hotels, restaurants, hospitals, offices, airplanes, automobiles - and to portable electronics.We offer exclusive programming such as NFL SUNDAY TICKET(TM) and even produce our own entertainment programming such as Massive Gaming League and Project MyWorld.We were the first to deliver an interactive on-screen program guide and pay per view ordering by remote control - DIRECTV continues to be responsible for breakthroughs in Digital Video Recorder (DVR) and High Definition Television (HDTV).Total Rewards …more than just your paycheckOur Technical CSRs take inbound calls in our state-of the art facility. We have excellent benefits including:Health care: medical/dental/vision more - new employees and their eligible family members may begin participation on the first day of the month after 30 days ofservice.Paid Time Off, floating holidays, 401k, paid training, free DIRECTV satellite system programming and a solid incentive program.We have TV lounge, Internet Café, coffee bar/cafeteria, fitness center, covered parking garage and close access to the Dry Creek light rail station.JOB SUMMARY· Deliver world class customer service and build customer satisfaction and loyalty· Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone.· Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues· Complete ongoing training to stay abreast of product, service and policy changes· Provide effective and timely resolution of a range of customer inquiries· Strive for one-call resolution of customer issues· Increase the customer experience by providing information on new products, programming package and services through up selling opportunities.This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.To see a video portraying this position in the DIRECTVDenver Customer Contact Center, click on the link below.http://www.directv.com/careers/careervideos/denver.html

Job Title: Sr. Customer Assistant Representative Company: Enterprise Rent-A-Car Location: Denver, CO Description: Enterprise Rent-a-Car has multiple openings for part time Customer Assistance Representatives. As a Customer Assistance Representative Sr (CAR Sr) you will be asked to provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large airport location. This role is only available part time. Responsibilities: Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services  May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assigned Qualifications: Must be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the U.S. and not require sponsorship now or in the future

Job Title: Customer Service Representative Company: Location: Boulder, CO Description: Kidrobot is seeking an outstanding Customer Service Representative in its Boulder, CO office. Founded in 2002 by designer Paul Budnitz, Kidrobot is the world's premier creator of limited edition art toys and apparel. Kidrobot creates toys, apparel, accessories, and other products in collaboration with many of the world's most talented artists and designers. http://www.kidrobot.com Overview: Reporting directly to the Customer Service Supervisor, the Customer Service Representative provides outstanding customer service to both wholesale and ecommerce customers. Key Responsibilities: ?Deliver ?Best in Industry? customer service to both wholesale and ecommerce customers ?Work productively within a team of 3-4 people to ensure all responsibilities and deadlines are being met in a timely manner ?Ensure timely resolution to all email and phone requests from assigned customers and coworkers ?Function within multiple systems to ensure orders, returns, and transfers are entered precisely and processed in a timely manner ?Enter and maintain accurate customer master data ?Work closely with Finance, Sales and Operations teams to ensure quick order fulfillment ?Work with Customer Service Supervisor to deliver daily and weekly reports to the Operations Manager as well as senior management ?Other duties as assigned Qualifications: ?Bachelors degree preferred ?Customer service experience is required ?Computer savvy ? ERP experience, MS Office, especially Excel Please include a cover letter in the body of an email message and attach your resume as a doc or pdf. While enthusiasm is appreciated, please do not follow up with phone calls to our office or inquire about this position at any Kidrobot retail store.

Job Title: Customer Services Rep. - Position Available. Company: Location: Boulder, co Description: Part time or Full time positions are available for immediate hire. Set yourself up for success and work from your home office, part-time or full-time. Please contact me by email: Register to View Salary/Wage: $1,500-$2,500/month Education: Any level Status: Full-time, Part-time, Temp/Contract Shift: Days, Nights and Weekends • Location: Boulder, Colorado Springs, Denver, Ft Collins, Pueblo, Rockies, Western Slope • Post ID: 4548250

Job Title: Experience Consultant - Customer Service Company: Location: Boulder, CO Description: Come work for the 2nd fastest growing private company in Boulder County! (http://www.bcbr.com/article.asp?id=100386). As an Experience Gift company, Cloud 9 Living offers an incredible selection of unforgettable experiences ranging from hot air balloon rides, spa days and gourmet cooking classes to sailing lessons, stock car racing and fighter pilot for a day experiences. Since 2005, we are honored to have helped thousands of customers create lifelong memories and to have worked with some of the country's most respected companies including American Express, Chase, InterContinental Hotels, Google and more. We have also been featured on CNBC, The Today Show and in the Wall Street Journal, Outside Magazine, The LA Times and USA Today among others. Our mission is to enhance people?s lives through memorable experiences. If you are a true ?people person? and are passionate about helping people create lifelong memories, we would love to hear from you. We offer a great work environment and the chance to try some of our amazing experiences! Job Description As an Experience Coordinator, you will be the main point of contact for our customers. As such, the majority of your time will be spent on the phone with customers and our experience providers. Your primary duties will include: ? Providing phone support for our customers ? Answering pre-sales questions ? Taking sales orders ? Assisting in the fulfillment of orders ? Monitoring and processing reservation requests from customers ? Helping coordinate Experience Supplier payment with Accounting. Qualifications Required ? Bachelors degree (B.A.) from four-year college or university ? Excellent communication skills (verbal and written) ? Must be comfortable speaking on the phone ? Ability to multi-task in fast paced environment ? Work well in team environment ? Strong commitment to customer service ? Must be a true ?people person? Preferred ? Experience in the hospitality ? Passion for working with an innovative, small but growing company ? Love of experiences/travel

Job Title: Virtual Call Center Agents Company: Location: Boulder, co Description: Earn up to $50.00 per hour while working from the comfort of your home as a Telesales Representative with Absolute! Currently hiring Aggressive Virtual Inbound TOP SALES PROâ??S for all shifts. Do you like sales? Do you like to talk on the phone? Can you talk the ears off a rabbit? Are you an aggressive go getter? If so, we want you! Our outstanding commission-based structure will net you up to $50.00 per hour. As a commissioned-based Sales Agent, youâ??ll be accepting inbound calls from consumers interested in purchasing products. You will utilize our database to read scripts, collect customer information and process orders. Weâ??re super busy and searching for Top Sales Agents to join our team. To apply and get training details please email Register to View Salary/Wage: Commission-based Status: Full-time, Part-time Shift: Days, Nights and Weekends • Location: Nationwide • Post ID: 4525704