Customer Service Jobs in Boulder, Colorado

Job Title: Call Center Managers Company: Location: Boulder, CO Description: We are looking for TWO experienced Call Center Managers who will be responsible for managing inside sales rep's and closers for one of our two shifts in our Boulder office. Compensation: Profit Sharing > Shift 1: Monday - Friday / 8AM - 3PM. (10 inside sale rep's and 2 closers) > Shift 1: Monday - Thursday / 3PM - 8PM + Saturday / 8AM - 1PM. (10 inside sale rep's and 2 closers) Must have extensive experience with managing an outbound sales call center. Principle Responsibilities and Duties: Note: The following is meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title. ? Manage Inside Sales Representatives, including hiring, supervision, performance management, training, metrics and development. ? Develop, implement, and the on-going monitoring of department processes, policies, and procedures to ensure maximum efficiencies of each Inside Sales Representative. ? Lead and motivate team members, foster their professional development and growth; and promote teamwork and cooperation. ? Oversee processes related to the collection and dissemination of information related to product complaints, patient observations, and general customer feedback. ? Develop metrics to evaluate department performance. ? Monitor daily call volumes and work flows to ensure timely and effective responses to phone calls, emails, and faxes in a manner that meets customer expectations and internal service goals and objectives. ? Meet and exceed sales goals. ? Monitor and evaluate department and individual performance against metrics on an ongoing basis, monthly and quarterly. ? On-going training, coaching and mentoring of Inside Sales Representatives. ? Training for new employees on systems and procedures. ? Liaison between internal departments and Inside Sales Department pertaining to marketing and sales promotions to ensure effective implementation of all programs. ? Oversee non-routine research and order transactions such as "paperwork only" orders and RMA's; requests for credits and refunds. ? Collaborate with IT staff and other managers to leverage enterprise systems and databases in order to provide broad visibility to data and improve efficiencies while supporting core business initiatives and customer requests. ? Respond to escalations and non-routine customer requests. ? Perform other tasks and special projects, as required. Experience, Education, Training, Traits: ? Bachelor of Arts degree or equivalent experience is preferred. ? Minimum of 5 years' previous experience and 3 years' of experience directly supervising employees in a call center. ? Strong organizational and leadership skills. ? Strong written and verbal communication skills. ? Ability to quickly grasp and embrace new business and transactional processes and procedures. ? Keen attention to detail. ? Exceptional ability to motivate. ? Flexibility and ability to quickly adapt to changes resulting from a dynamic and growing business environment. ? Ability to learn new systems and processes quickly, and smoothly integrate them into day-to-day business operations. ? Ability to draw upon experience and limited information in order to come to logical conclusions and sound judgments. ? Prior experience working with Tier II CRM and ERP software, and ACD call routing systems. ? Proficiency in MS Word, Excel, and Outlook. COMPENSATION: PROFIT SHARING

Job Title: Salon Customer Service Rep. Company: Company confidential Location: Boulder, CO Description: Salon Customer Service Rep needed. Responsibilities include day to day order taking, customer complaints, back orders and overseeing rebate programs. In order to be fit for this exciting career you must have: Excellent communication skills. Be assertive and a self starter. Great organizational skills. Have the desire to exceed customer service expectations. Ability to perform and manage multiple tasks with an upbeat attitude. $8.00- $10.00 per hour plus benefits Register to View

Job Title: Telesales / Customer Service Coordinator. Pangea skincare Company: Location: Boulder, CO Description: Pangea Organics is an independent manufacturer of organic bodycare, made up of a team of talented individuals who are passionate about creating the best, sustainable products and providing the best service possible . We believe in creating products that help rather than harm at every stage of their lifecycle. Based in Boulder, Colorado, Pangea Organics was founded on the principle belief that together, we can create a more sustainable future. We are looking for an 'Internal Sales & Service Coordinator' to join our in house sales team. If you have a 'customer centric' attitude to service, have experience in telesales, formidable customer service skills, advanced MS office skills, knowledge of quickbooks, and a work well as part of a team, this could be the right fit for you! PURPOSE: ? To ensure 360 degree internal and external customer satisfaction by providing extraordinary service of daily functions and processes. ? To maximize sales during each customer interaction and work with team members to achieve company sales goals. ? To perform duties and responsibilities reflective of the mission and core beliefs of the organization. DUTIES & RESPONSIBILITIES: ? Deliver sales objectives as defined. ? Primary contact for wholesale partners, consumers and field sales organization. ? Partner with field sales team members to ensure extraordinary customer development and follow through. ? Assist field sales team with customer service details related to credits, shipments, billing and invoicing. ? Responsible for taking orders efficiently with a focus on exceeding the expectations of our customers. ? Develop and grow sales through prospecting and relationship development. Actively make daily sales calls to new and existing accounts. ? Impart product knowledge, launch information, and use suggestive selling techniques resulting in increased sales and profitability for our customers and the organization. ? Work adeptly with both internal and external customers and respond appropriately to customer reactions. ? Listen, display patience and flexibility with excellent follow-through and a high level of attention to detail. ? Take challenges, claims, and refunds quickly, efficiently and direct to appropriate team member for resolution. ? Possess extensive knowledge of account requirements that leads to opening new accounts, increasing purchases in existing accounts and improves the overall account relationship. ? Be knowledgeable about the Pangea Organics product assortment, services and programs. ? Maintain accurate account records and notify appropriate team members when changes occur. ? Perform special functions, as delegated: customer research, mailings, and special projects. ? Perform other duties as assigned and/or requested ? Attend trade shows and appropriate trainings where necessary REQUIREMENTS: ? High school diploma or equivalent. ? Two-four years experience in related field preferred. ? Previous personal care telephone sales experience or account management preferred. ? Excellent customer service, verbal and written communication skills. ? Strong organization skills. ? Advanced level MS Excel, MS Outlook and MS Word Knowledge of Quickbooks and sales software a plus knowledge of skincare industry a plus Always beneficial never artificial www.Pangeaorganics.com

Job Title: HR and Payroll Call Center Representative needed! Company: Location: Boulder, CO Description: **Please note this is a 6 month contact position** Description: Within the Employee Service Center, provides first-level support to employees, former employees, managers, field HR staff, and external callers by answering inquiries, resolving issues, and processing transactions related to Human Resources, Benefits and Payroll policies, procedures, programs and tools. Utilizes case management (CM) system to respond to requests from employees, managers, and field HR staff on HR or Payroll policies, procedures, and tools; processes information, data, transactions, and letters related to HR or Payroll data; escalates complex issues to second-tier subject matter experts; educates employees on how to use KM and other self-service tools; tracks customer contacts and inquiries in case management system; receives instruction, guidance and direction from others; conveys a professional, knowledgeable, helpful and conscientious approach. Requirements: 2 years in HR, Payroll, or in a call center environment - Strong computer skills in MS Office applications - Exceptional customer service skills - Organizational and multi-tasking skills - Ability to communicate clearly and concisely - Strong attention to detail and accuracy - Ability to problem solve - Ability to work in a team environment PREFERRED QUALS - Numerical aptitude/analytical skills - Knowledge of HR or payroll policies and processes - Ability to handle confidential issues with discretion - Familiarity with an HRMS or Payroll system - Bilingual in Spanish a plus

Job Title: Call Center Representatives Company: Location: Boulder, CO Description: Large Call Center is seeking representatives ASAP All candidates must be experienced, highly motivated and able to pass a background check and drug screen. Must also have call center experence to be considered for the postion.

Job Title: Call Center Representative Company: Location: Boulder, CO Description: Call center seeks representative to assist clients. Position pays $14/Hour and includes benefits. For immediate consideration, apply now. http://career-network-boulder.com?522482

Job Title: Experience Consultant - Customer Service Company: Location: Boulder, CO Description: Come work for the 2nd fastest growing private company in Boulder County! (http://www.bcbr.com/article.asp?id=100386). As an Experience Gift company, Cloud 9 Living offers an incredible selection of unforgettable experiences ranging from hot air balloon rides, spa days and gourmet cooking classes to sailing lessons, stock car racing and fighter pilot for a day experiences. Since 2005, we are honored to have helped thousands of customers create lifelong memories and to have worked with some of the country's most respected companies including American Express, Chase, InterContinental Hotels, Google and more. We have also been featured on CNBC, The Today Show and in the Wall Street Journal, Outside Magazine, The LA Times and USA Today among others. Our mission is to enhance people?s lives through memorable experiences. If you are a true ?people person? and are passionate about helping people create lifelong memories, we would love to hear from you. We offer a great work environment and the chance to try some of our amazing experiences! Job Description As an Experience Coordinator, you will be the main point of contact for our customers. As such, the majority of your time will be spent on the phone with customers and our experience providers. Your primary duties will include: ? Providing phone support for our customers ? Answering pre-sales questions ? Taking sales orders ? Assisting in the fulfillment of orders ? Monitoring and processing reservation requests from customers ? Helping coordinate Experience Supplier payment with Accounting. Qualifications Required ? Bachelors degree (B.A.) from four-year college or university ? Excellent communication skills (verbal and written) ? Must be comfortable speaking on the phone ? Ability to multi-task in fast paced environment ? Work well in team environment ? Strong commitment to customer service ? Must be a true ?people person? Preferred ? Experience in the hospitality ? Passion for working with an innovative, small but growing company ? Love of experiences/travel

Job Title: HR & Payroll Call Center Representative needed! Company: Location: Boulder, CO Description: **Please note that this is a 8 month contract position** Description: Within the Employee Service Center, provides first-level support to employees, former employees, managers, field HR staff, and external callers by answering inquiries, resolving issues, and processing transactions related to Human Resources, Benefits and Payroll policies, procedures, programs and tools. Utilizes case management (CM) system to respond to requests from employees, managers, and field HR staff on HR or Payroll policies, procedures, and tools; processes information, data, transactions, and letters related to HR or Payroll data; escalates complex issues to second-tier subject matter experts; educates employees on how to use KM and other self-service tools; tracks customer contacts and inquiries in case management system; receives instruction, guidance and direction from others; conveys a professional, knowledgeable, helpful and conscientious approach. Requirements: BASIC QUALS - 2 years in HR, Payroll, or in a call center environment - Strong computer skills in MS Office applications - Exceptional customer service skills - Organizational and multi-tasking skills - Ability to communicate clearly and concisely - Strong attention to detail and accuracy - Ability to problem solve - Ability to work in a team environment PREFERRED QUALS - Numerical aptitude/analytical skills - Knowledge of HR or payroll policies and processes - Ability to handle confidential issues with discretion - Familiarity with an HRMS or Payroll system - Bilingual in Spanish a plus

Job Title: Customer Service Representatives Needed Company: Location: Boulder, CO Description: Customer Service Representative Work with us...we have fun. No, seriously. We do have fun. And if you come to work with us, we want to make sure that you do, too. At TurfCuts, we're all about the experience. The experience we deliver to our customers, employees, and our community is what we constantly strive to improve. We're in search of customer service representatives to help us in ensuring an outstanding experience for our customers. We're looking for people with a great attitude, a willingness to learn, and most importantly, big smiles. As a TurfCuts customer service representative, you'll very often be the lead contact for our valued customers. We've created a culture of going above and beyond to make life a little easier for our customers. If you think you have what it takes to help us make our customers smile, read on! We have several full-time, seasonal shifts available ranging from 8 weeks to 6 months. Primary Duties The TurfCuts Customer Service Representative is responsible for the entire scope of functions that fall under customer service and customer satisfaction. Some of these duties include: *Receiving and processing incoming sales orders via phone and web. *Responding to service inquiries via phone and web. *Communicating service inquiries to the appropriate branch offices. *Assisting in customer satisfaction evaluation. Qualifications *Prior customer service experience is not required, but preferred *Employee must be prompt to work each day *Positive attitude and willingness to learn *Enthusiastic attitude towards customers, the company, and other employees *Basic PC skills such as Microsoft Word and Excel as well as data entry proficiency Pay Structure A customer service representative will receive an hourly wage determined on experience. How to Apply Send us a copy of your resume along with a brief letter describing how and why our customers' TurfCuts Experience will be enhanced by working with you.

Job Title: Customer Service Supervisor Company: Whole Foods Location: Boulder, CO Description: This position works closely with the Customer Service Team Leader and Associate Team Leader(s) to ensure smooth work on the cash registers and will maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Duties and Responsibilities • Provide excellent customer service. • Supervise all aspects of Customer Services/Front End operations • Ensure excellent customer service is provided to all guests. • Maintain excellent cash handling standards, follow and enforce cash handling procedures and policies • Perform all shift duties, as directed by team leadership • Participate in the job dialogue and disciplinary process of Team Members as appropriate • Maintain high productivity levels. • Enforce all safety and sanitation standards. • Understand why our products are different than conventional stores, and be able to explain to customers. • Attend all team and store meetings. • Uphold Whole Foods Market Standards. • Perform other duties, as assigned. Responsibilities & Qualifications Requirements and Qualifications • At least six months previous cash-handling experience • At least 1 year of previous customer service/front end experience • Able to effectively prioritize and successfully delegate • Strong leadership and motivational skills. • Able to work independently and meet deadlines. • Excellent analytical skills • Proven ability to successfully handle difficult customer services situations • Strong communication skills • The ability to work in a fast-paced environment, with a sense of urgency. • Strong basic math skills including proficiency in addition, subtraction, multiplication, division and percentages. • Able to accurately describe Whole Foods Market products, and explain why they are different • Able to perform physical requirements of position. • Able to learn proper use of baler (must be 18 years of age or older). • Able to work a flexible schedule based on the needs of the store, including nights and weekends as required.Working conditions • Standing and walking for extended periods of time, up to 8-10 hours. • Bending, stooping, and climbing. • Mental and physical dexterity. • Unassisted heavy lifting. • Use of box cutters. • Use of ladders. • Iteration of duties. About Us At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing team member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company. Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers. We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.