Customer Service Jobs in San Jose, California

Job Title: Bilingual Customer Service Rep Company: Ma Labs, Inc Location: San Jose, CA Description: Founded in 1983 and headquartered in San Jose of California, MA LABS is a 2 billion global computer product distributor and DRAM/Flash product manufacturer. The company's product line encompasses everything in the PC, including memory modules, CPUs, storage products, motherboards, multimedia, video graphic cards, communication products, notebooks, and Microsoft products. We are looking for customer service for one of our Subsidiaries: SuperBiiz. SuperBiiz is a global online retailer offering customers a wide selection of PC components and consumer electronics. (www.superbiiz.com) Responsibility: - Monitor Amazon channel for customer complaints and update tracking info - Assist in pricing - Answer phone calls and emails - Follow up with unsettled orders - Resolve warehouse and shipping mistakes with customers - Responsible for RMA related activities Desired Qualifications: - Excellent customer service skills - High aptitude for computer applications - A real "go-getter" - Ability to manage daily call volume with a sense of urgency - College degree required - Experience with on line customer service is a plus - Experience in computer industry is preferred. - Excellent English communication skills - Bilingual in Mandarin is a must. Fresh Graduates are welcome to try!

Job Title: Customer Service Agent: Ticketing/Gate RR LAU ALL Company: Delta Location: San Jose, CA Description: YOU DON'T HAVE TO BE A ROCK STAR TO HAVE PEOPLE WAITING IN LINE TO SEE YOU. Welcome to Delta Air Lines and thanks for checking-in to the opportunity to join our team of Ready Reserve Customer Service Agents. In this role, you'll be responsible for checking-in passengers, guiding customers through the ticketing & reservations process, directing them to their gate and helping to ensure their bags meet them when they arrive. At Delta Air Lines, our number one focus is to enhance all aspects of each customer's travel experience. Working the front lines at the airport, you'll be central to demonstrating that Delta understands the demands of air travel and is out to make the experience as smooth and enjoyable as possible. Candidate practices safety-conscious behaviors in all operational processes and procedures. Do you have what it takes to help us change how passengers feel about flying these days, particularly before they get on the plane? If you are team-oriented, like to interact with others, love to provide great customer service and can work flexible hours to help us meet our operational needs, you would be a great addition to the Delta team! As part of our Ready Reserve program, you can work 300 - 999 hours per year. This position could be the perfect entry-level position though, which could eventually allow you to apply for a full-time position if you so desire. The benefits include flight privileges and working flexible schedules. To qualify for this position, you must: Have a high school diploma or GED equivalent Have a valid driver's license Be at least 18 years of age Have the ability to pass an extensive background check and drug test Have the ability to lift at least 70 lbs Be authorized to work in the US Have the ability to read, write and speak English Be able to work a flexible schedule including weekends and holidays

Job Title: Customer Service Representative Company: U-Haul Location: San Jose, CA Description: Customer Service RepresentativeU-Haul Moving CentersU-HAUL CTR CURTNER705 CURTNER AVESAN JOSE , CAMoonlighter/Part-TimeHours* Sun -Anytime* Mon -Anytime* Tue -Anytime* Wed -Anytime* Thu -Anytime* Fri -Anytime* Sat -AnytimeDescription:A Customer Service Representative will perform various duties including: levels inspection, cleaning rental equipment, dispensing propane, maintaining the facility and lot in a clean condition, serving customers in person and on the telephone, and using the computer to prepare rental contracts and invoices.Requirements:*Valid drivers license and a good driving record*Ability to operate motor vehicles with both types of transmission (automatic or standard)Required Skills/Attributes:Retail sales, Customer service, Computers (basic general knowledge), Reservations, Typing, Data Entry, General Automotive Repair/MaintenanceNotes:

Job Title: Senior Manager — Customer Care Business Development and Sales Support, Americas Company: Adobe Location: San Jose, CA Description: Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe such a great place to work.Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/Position SummaryReporting to the Senior Manager for TSO Worldwide Business Development and Sales Support.This individual is responsible for leading and managing the Revenue and Business Development Strategy for the Adobe Maintenance and Support business in The Americas.Directly managing Business Development and Sales Support Managers, and working closely with the Field, Professional Services and Technical Pre-Sales in the Geo to drive the sales and sales strategy of Customer Support Programs and related Technical Services offerings through direct and indirect channels to market.ResponsibilitiesAccountable for all Customer Care and aligned Technical Services program revenues at the overall Geo LevelResponsible for maximizing Customer Care program attach rates and renewal rates to license sales at the Geo levelResponsible for identifying Geo opportunities for revenue growth and maximizationResponsible for ensuring the Field is supported in individual deals, and attaching appropriate service offeringsEngaging with Adobe customers and partners to help assess specific needs, articulate benefits and propose appropriate program-based solutions:Working closely with Professional Services and Technical Presales as the TSO Team providing efficient, effective process for full TSO sales support to the FieldEnsuring customer Maintenance Support requirements are fully identified and met: driving revenue and customer-satisfactionCoordinating efforts on complex/strategic deals with business partners in Sales, Legal, Finance and Business Unit organizationsMentoring and advising the Business Development Management team in the Geo on specific sales situationsResponsible for collaborating with Services Product Management and Marketing to assess and address the needs of the Field for marketing support activities and materialsResponsible for assessing ongoing needs for education and sustaining knowledge about the customer care programs in the Field, planning and executing education and update plans/campaigns at the Geo LevelActing as a Business Intelligence Engine thru engagement with customers and the Field - providing feedback to Services Product Marketing and Management - insights into issues with scope, applicability and value proposition of programsContributing to and validating Customer Care revenue Plans, Forecasts and Outlooks for the geoManaging the geo Business Development team. Including team effectiveness, skills development and retentionProviding operational direction and support to the local business development teamSetting targets for and managing sales support in the geo. Quality assuring service and critically analysing processes for efficiency and predictabilityUltimate accountability for attainment of KPIs across the team and performance managementAdobes dynamic working environment is well known - including 11 years on FORTUNE magazines 100 Best Companies to Work For, and other, similar accolades. By hiring the very best and brightest, we continue to be a simply better place to work.Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace.About Adobe United StatesAdobe has approximately 4,500 employees in the United States and is headquartered in San Jose, California, with other office locations nationwide.

Job Title: Sr. Customer Service Rep - Company: AppleOne Location: San Jose, CA Description: Job Description:Well established company is seeking a Sr. Customer Service Representative. Must have 4 years experience in customer service role, preferably in the medical device industry. Looking for someone with solid understanding of ISO 9 procedures and practices and who will be comfortable with pricing. Strong experience with MS Word, Excel, Outlook will all be keys to success in this position. Professional attitude and excellent written and verbal communication skills will also be essential to a successful match. Apply for this great opportunity as a Sr. Customer Service Representative today! You can view all of our jobs online at http://www.appleone.com/?sc=11&id=392330

Job Title: Customer Service Manager Company: Sanmina-SCI Corporation Location: San Jose, CA Description: NATURE OF WORK: The Customer Service Manager will be responsible for the management of the corporate Customer Service Team. This person will must have in depth knowledge of the following:-In-depth knowledge in all aspects of the customer service functions and the system-Sales order management-Oracle Inventory Module-SOX 404 compliance-ISO policies and procedures-Rolling out of all new department training-Competent in PCB and Corporate knowledge of Oracle Sales order modules and SOX 404 finance policies.This person must have prior supervisory skills.QUALIFICATIONS:-Prior Supervisory experience-PCB and Corporate knowledge of Oracle Sales order and inventory modules-SPICE and ICE working knowledge a plus-PCB account base knowledge-SOX and ISO procedures-4 year college degree or equivalent-7+ years management experience

Job Title: Client Service Director Company: TheLadders Location: San Jose, CA Description: Title: Client Service Director City: San Jose, State: CA Description: The Position: Seeking a Director of Client Service to join Silicon Valley practice, this position reports directly to the Managing Director. The Director of Client Service is responsible for managing client relationships, developing new business, leading key strategic initiatives, and partnering with consultants to achieve success for companies in the Silicon Valley market. Additionally, as a team member the Director of Client Service is responsible for achieving growth in the existing practice. Responsibilities: • Develops new business by identifying and meeting with target and existing clients, attending networking events and building community relationships. •Cultivates and expands existing business relationships through frequent communication and regular client visits. •Responsible for planning and leading new technical accounting initiatives, resolving accounting and reporting issues, audit requirements, and training consultants. • Identifies future project needs of client and minimizes engagement disruption through managing engagement and ensuring expectations of clients and consultants are met. • Maximizes consultants "billable time" by managing consultants roll off dates and communicating regularly with consultants regarding additional client needs and/or other appropriate engagements in the pipeline. • Ensures approved business contracts are executed by taking responsibility for the completion of all engagement paperwork, including the timely receipt of signed engagement letters. •Supports team goals of office by participating in strategy meetings, including discussing new initiatives, candidate and consultant pipeline, marketing strategies, and current challenges. •Provides for timely collection of receivables by monitoring payment of client invoices. Professional Qualifications: We recruit for talent, integrity, enthusiasm and loyalty. The position requires business maturity, excellent judgment and a hands-on entrepreneurial spirit. Successful candidates generally have 15 + years of professional services and industry experience. •Big Four public accounting, consulting, and/or audit experience at the manager level or higher. •Strong working knowledge of financial reporting for debt and equity accounting, including accounting for stock-based compensation under FAS 123R; revenue recognition, including new rules for multiple element arrangements; acquisition accounting; investments and fair value issues. •Experience selling professional services, networking and generating leads. •Demonstrated track record of positive change in all positions held. •Strong professional network in the proximity of the local office. •Bachelors degree from a four year accredited institution is required, CPA is a plus. •Experience identifying opportunities with clients, networking and generating leads. Personal Characteristics: • A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles. •An entrepreneurial individual who thrives on building and growing a successful and dynamic practice. •Ability to respond effectively and quickly to clients needs and issues. • Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, consultants and management. •Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships. Resources Global Professionals is an equal opportunity employer. Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance. Resources Global is the only professional services firm dedicated to helping clients change their business from the inside out. Living and working within our clients countries, cultures and languages, we help local business leaders -- and their global operating teams -- execute internal initiatives. With experience across many disciplines -- finance and accounting, information management, human capital, supply chain management, legal and internal audit -- we help teams address complex situations on the inside of business. Working side by side with the client team, we solve problems, execute and transfer knowledge. In other words, we help get the internal work done, while building the teams capability to change and operate in brand new ways. Resources Global was founded in 1996 within a Big 4 firm and today, we are a publicly-traded company (NASDAQ: RECN). Our 2,800 professionals, from more than 80 practice offices, serve over 2,100 clients in 66 countries. In 2009 Resources was recognized by Forbes as one of the 100 Most Trustworthy Companies.

Job Title: Customer Service Representative Needed Today! Company: AppleOne Location: San Jose, CA Description: San Jose based medical device company is seeking a dependable customer service representative that is seeking a career opportunity. Candidate will be responsible for effectively meeting customer service target goals and quotas while following company procedures and protocols. Need someone who has tenure in there most recent position preferably within the medical device industry. Again, ONLY seeking candidates that are looking for a long term career opportunity. Apply now!df-lj

Job Title: Mgr Customer Service Company: IDT Location: San Jose, CA Description: About IDT... As diverse technologies that span the consumer, communications, and computing markets begin to converge, changing the digital media landscape, our flexibility and ease-of-use are increasingly driving the user experience. At IDT, we are proud of our 28 years of living and thriving in our ever changing environment. We are bringing together a team of remarkably talented and insightful people to explore the opportunities that the digital media explosion creates, with a focus on mixed signal semiconductor solutions. We are enabling advances in download time, power efficiency, processing speed, quality and reliability, while lowering costs and speeding time-to-market for our customers. This is the place to be.The Global Customer Service and VMI Manager will drive process improvement and efficiency initiatives and provides leadership and teamwork to deliver value to internal and external customers and partners. The Global Customer Service and VMI Manager, will engage with cross-functional partners for both strategic and operations planning. The Global Customer Services and VMI Manager will be responsible for planning and implementing key operations strategies, processes efficiency, and tactics to support the sales organization's achievement of business goals. • Global VMI – Responsible for working with internal and external customers to evaluate and implement consignment and VMI programs. This includes contract review with legal and site assessment audits. • Consignment Inventory Management –Manage existing on-site and 3PLP hub consignment programs on a weekly basis ensuring inventory levels do not exceed corporate goals.Manage the Customer Service Team to ensure consignment inventory is reconciled weekly and provide guidance on how to resolve inventory discrepancies. Schedule and complete annual consignment inventory audits. • Corporate Liaison – for Global sales and internal departments for all aspects of customer support including distributor logon and password access to “MyIDT” reports, date code restrictions, logistics routing guides, custom label specs., customer inquiries for PCN/PDN alerts and customer surveys. • Customer Service – drive common procedures and provide measurable for Global customer service.• Training – Provide World Wide Sales, Product Line Marketing, Quality and Planning and Sales Representatives with SAP and Model N training and provide guidance on latest policies and procedures of standard and non standard order processing, RMA (returns), stock rotation, credit memo’s, customer master, freight and logistics terms and customer bar code development. • Leadership and Facilitation – Provide guidance to internal customers on managing Hub consignment programs including EDI forecast order process models. Act as an advisor and thought partner by structuring undefined issues for resolution, researching issues, summarizing information and working with relevant stakeholders to provide information needed to make sound and timely decisions.• EDI – Responsible for Global EDI and managing the EDI team to ensure they are working to corporate goals.Undergraduate degree in Finance, Sales & Marketing, Business or related discipline • Minimum of 5 years experience in Customer Service and Consignment/VMI programs, either in a support or management role within the Semiconductor industry• Consignment, VMI and EDI programs knowledge is a must.• SAP and Model N knowledge is strongly desired. • Has a good business understanding, is flexible and can think outside the box. • Exhibit systems skills with the ability to develop and drive implementation of system or process changes • Strong organizational skills and a high attention to detail • Superb oral and written communication and customer service skills required • A strong and direct interpersonal style, with leadership talent• People management experience is a plus as this position will be a cross-organizational leadership role with EDI department as the only formal reporting structure; • Legal contract experience is a plus

Job Title: Customer Service:Call Center Manager Company: Becton Dickinson Location: San Jose, CA Description: Responsible for supporting the day-to-day management activities ofabusy business-to-business Customer Service department by effectively building, developing, and motivating strong teams who will produce superior customer service and customer satisfaction. The Call Center Manager provides leadership and supervision for the Call Center functions of theCustomer Service team and provides strategic direction for the delivery of customer service sales support. They manage through subordinate supervisors and/or non-exempt team leads. They are actively involved in customer retention including the resolution of customer complaints as well as the root cause analysis of these concerns.The Call Center Manager provides exceptional customer service for all our internal and external customers by meeting and improving all performance measures set for the team. Is responsible to motivate and coach teams to achieve optimal performance levels and be able to identify and act on recommendations for improvement. This manager acts as liaison between our customers and various internal businesses and operations while documenting and adhering to BD policies and procedures.They are responsible for leading the day-to-day functions of the Call Center providing employees with leadership, guidance, training, support and supervision to ensure the delivery of exceptional customer service. Frequently interacts with subordinates, customers, field sales representatives, and operations associates.Professionalism is a must. The work is done in avery fast pacedenvironment where a high volume of work is processed andminimal errors are expected.