Customer Service Jobs in Poway, California

Job Title: Customer Service Rep - Part Time Company: FedEx Location: Poway, CA Description: Overview: POSITION OVERVIEW:Handling the needs of customers by proactively providing answers and resolutions to any customer inquiry. Process documentation that accompanies the movement of freight and perform other administrative duties as necessary in the daily operation of the service center.Position Information: ESSENTIAL JOB DUTIES/RESPONSIBILITIES:• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.• Demonstrate internal and external customer service • Enter data into current system(s)• Verify and complete required documentation and reports• Communicate and explain all FXNL services to customers and have an understanding of what service may best fit their needs• Ask for additional business from customers and provide leads to sales for potential new opportunities• Communicate with operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved• Work with other FedEx OpCo's and outside partners to ensure our customer's expectations are met • Assist customers to determine pick-up or delivery needs • Administer freight pick-up process, as required • May reconcile cash and checks collected and prepare deposits• Perform overage, shortage and damage (OS&D) functions, as required • Comply with all applicable laws/regulations, as well as company policies/procedures• Perform other duties as requiredQualifications: QUALIFICATIONS:• Minimum of one year customer service experience • Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)• Professional telephone etiquette• Good research and problem solving skills• Typing and Data Entry skills • Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook, preferred• Demonstrated time management, organizational and multi-tasking skills• Ability to count and perform basic math, with or without a calculator• Previous transportation experience a plus• Ability to follow instructions and complete required training• Ability to work independently and/or as a team memberJob ID: 27527JobTitle: Customer Service Rep - Part Time

Job Title: Customer Service Rep - Escondido, CA Company: Labor Ready Location: Escondido, CA Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 9:30am-6:00pm and Saturday, 6:00am-10:00am and 4:00pm-6:00pm. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Customer Service Representatives Company: Fred Loya Insurance Location: Escondido, CA Description: Customer Service Representatives Fred Loya Insurance Now Hiring:(Oceanside,Vista,Escondido) Immediate Positions Available, No Experience Necessary, Training Provided, Bilingual A Plus(Spanish) Great Benefits Available, Earn up to 16.00/Hour, E.O.E Visit: www.fredloya.com Click: Visit local office link, to search a local office near you for address. Walk-in office to fill out application. Now located inside WalMart in Temecula.

Job Title: Customer Service Representative Company: FedEx Office Location: San Marcos, CA Description: Awards FORTUNE "100 Best Companies to Work for in America" Black Enterprise "Top 40 Best Companies for Diversity" 2006 and 2007 PINK Magazine's Top Companies for Women, 2007 Center Customer Service Coordinator This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services. RESPONSIBILITIES: This is a representative list of the general duties and is not intended to be all-inclusive Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Interested in this opportunity? Click APPLY NOW to submit your application online! Job requirements Additional Qualifications: • High school diploma or equivalent, plus at least six months to one year of related experience • Excellent verbal and written communication skills

Job Title: Customer Service Rep - El Cajon, CA Company: Labor Ready Location: El Cajon, CA Description: Customer Service Rep - El Cajon, CAID: 3346# Positions: 1Location: US-CA-El CajonPosted Date: 1/28/2010Category: Field Sales and Operations - Customer Service/RecruitingPosition Type: Full TimeMin: USD $9.90/Hr.Max: USD $11.00/Hr.Comm/Bonus: Benefits + Monthly bonus potential

Job Title: Customer Service Representative Company: La Jolla Location: La Jolla, CA Description: High end retail garment/textile care specialist in Southern California seeks experienced customer care representative.Check us out at www.margarets.comThe right candidate will have a strong retail background and comfort with high-end clientele.We will provide paid training for the the right candidate that can match the passion and energy of our world-class team. Opportunities for advancement.Responsibilities include:-Servicing VIP Customers-Answering Customer Questions-Answering PhonesCompetitive starting salary between $10.00 to $12.50/hourMust be able to work some Saturdays

Job Title: $39,680 + EXCITING CUSTOMER SERVICE REP NEEDED Company: AppleOne Location: Vista, CA Description: Job Description:This $49,680 exciting csr position Position Features: variety of duties fun work environment great payIncredible position available in Professional Medical Device organization, urgently in need of a Customer Service Rep in local North County. If you are great on the phones, enjoy a variety of duties and are ready for a great paying opportunity, apply for this position today! You can view all of our jobs online at http://www.appleone.com/?sc=11&id=424880 Job Experience:Word, Excel, Typing,

Job Title: Customer Service Supervisor / Facilities Supervisor Company: IKON Office Solutions, Inc. Location: San Diego, CA Description: Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the IAM. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of IKON Service Excellence. Functions as a document specialist or other operations worker. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Remains updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

Job Title: Senior Customer Service Representative - San Diego, CA-317816 Company: UnitedHealth Group Location: San Diego, CA Description: Job Category:Customer ServiceReference Code:317816Position Type:Full-time, Regular UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans? Senior Customer Service Representative - San Diego, CA-317816UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.DescriptionOptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling. By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals. Position Description: Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined. Qualifications Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: Customer Service Manager Company: DexCom, Inc. Location: San Diego, CA Description: Do you have a passion to help and work with customers? Then look no further for an exciting opportunity as a Customer Service Manager with DexCom! We are headquartered in San Diego, California. This business has grown with pride, integrity and a focused vision and now seeks a service-focused individual to continue the growth of our reputation. We are committed to developing technologies and products that improve the lives of people with diabetes. DexCom has ambitious plans to keep learning and growing – and is seeking people who have the same goals for themselves. SUMMARY Responsible for managing the day-to-day activities of assigned Customer Service Team Members within the framework of established policies, procedures, and compliance requirements. Sets clear measurement and performance expectations. Provide ongoing support and guidance to Team Members on a variety of issues to include but not limited to problem resolution, providing materials and equipment, ongoing recognition - ensuring goal achievement. Responsible for the staffing levels of the team. Creates, implements, communicates, and interprets new and existing policies and procedure to staff members. Partners with field sales, technical support, Customer Operations Leadership Team Members, and other departments to resolve issues involving customer needs.  DUTIES AND RESPONSIBILITIES (other duties may be assigned) Supervises day-to-day activities, tasks and responsibilities for assigned team members to include training, motivating, developing, and evaluating team and individual performance against established measurement expectations.·          Monitors performance, identifies training needs, provides training and follows up through performance appraisals and coaching.·          Maintain both Customer satisfaction and phone response service levels by initiating, coordinating and enforcing operational policies and procedures.·          Plans, assigns, and directs work; rewards and coaches employees as needed.·          Prepares work schedules according to budgets and workloads.·          Works with other managers in identifying, testing, and implementing work process improvements.·          Helps employees in resolving problems and completing work.·          Provides direct support to patients and Customers as needed.·          Handles Customer escalations and senior management complaints.·          Communicates with other departments and management to resolve problems and expedite work.·          Initiates and makes recommendations regarding processes, policies, and procedures.·          Provides support for staffing through pre-screening, interviewing, and selecting candidates.·          Project responsibilities as assigned.·          Responsible for ensuring that department understands and complies with quality standards and requirements as documented.·          Assumes and performs other duties as assigned.REQUIREMENTS ·          Bachelor's degree (BA/BS) from four-year college or university required, preferably in Business, Communications or Health-Care discipline and at least 10 years of Customer Service related experience and/or training; or equivalent combination of education and experience.  ·          Call center leadership experience required and at least 5 years in a customer service leadership role.  ·          Experience in the medical or similarly regulated industry strongly preferred.·          Demonstrated skills in team building and problem resolution; ability to make sound decisions and take initiative.·          Outstanding written and verbal communications skills mandatory; Strong technology skills required·          Ability to maintain a pleasant demeanor while working in a high stress environment ·          Must be flexible and willing to learn and change in a dynamic environment.·          Ability to be creative with ideas to improve sales and processes is encouraged.ABOUT DEXCOM DexCom Inc. is a publicly traded company listed in the NASDAQ stock exchange. We have been FDA approved and commercially released two generations of continuous glucose monitors. More company information is available at www.dexcom.com . We offer an excellent benefits package including medical, dental, vision, life insurance and long term disability, 401(k), flexible spending account, a discounted employee stock purchase plan, paid time off, on-site fitness center, and a great work environment. If interested please submit your cover letter and resume to: Register to View Please include your salary requirements and reference ‘Customer Service Manager’ in the subject line.