Customer Service Jobs in Pasadena, California

Job Title: Rack - Customer Service Representative - Hastings Village Rack Company: Nordstrom Location: Pasadena, CA Description: Nordstrom Rack is a division of Nordstrom, a fashion specialty retailer founded on a simple idea: offer customers the best possible service, quality, value and selection. We are looking for positive, energetic people to provide great service and ensure our customers have a friendly, quick checkout.Nordstrom Rack is where customers go for top-of-the-line Nordstrom fashion and accessories at fabulous values. When you work for Nordstrom Rack, youll enjoy flexible hours, a friendly atmosphere and competitive pay and benefits. Youll also be a part of a team that is committed to supporting your career goals.We are always looking for exceptional people who share our love for the customers we serve, the merchandise we sell and the work we do!The ideal Rack customer service representative is motivated, results oriented and able to meet our customers expectations with professional and efficient service at the point of sale.ResponsibilitiesProvide a quick, friendly and efficient register checkout experience for customers, including purchases, returns and exchangesCommunicate with customers about upcoming eventsInvite each customer to open a Nordstrom credit account and/or purchase gift cardsInvite customers to join our mailing listMaintain register/wrap desk area in a clean and organized mannerAnswer telephones and direct calls as neededAssist in inventory control efforts

Job Title: Customer Service Rep - Pasadena, CA Company: Labor Ready Location: Pasadena, CA Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 10:00am-6:00pm and some weekends. Will be required to be on-call 24/7, along with other branch staff. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: CSR II - PT Teller Company: United Commercial Bank Location: Alhambra, CA Description: Job Description The Customer Service Representative performs a variety of financial transactions such as cashing checks, receiving deposits, making withdrawals, receiving loan payments etc. Delivers outstanding service and builds customer loyalty and satisfaction by promoting and cross selling bank products. Maintains positive, productive working relationships, accepts challenging assignments, services complex account structures, and interacts with our customer and merchant partners. Maintain excellent customer service which includes prompt acknowledgement of customer, friendly and courteous disposition; ensure member satisfaction on transaction requests in accordance with the Bank's "Four Steps" guidelines. Keep abreast of all products and services offered through the bank. Inform each customer of the products, services features and benefits that the Bank provides; responsible for cross-selling products and services based on members' need; refer customers to appropriate staff when necessary. Relates own efforts to cross selling of promotional products/services to meet established Bank goals and to enhance customer value and develop and retain customer relationships. Skills/Requirements Minimum High School Diploma required and at least 1 to 2 years of teller experience i n a commercial bank preferred; previous 1 year experience in cross selling of bank products and services. Strong knowledge of bank operations, procedures and compliance. Must be bilingual in (Mandarin, and Cantonese) to interact with clients. Able to work weekends.

Job Title: CUSTOMER SERVICE REPRESENTATIVE - ARCADIA - 29 HOURS Company: Union Bank Location: Arcadia, CA Description: Union Bank - Show all jobs for Union Bank Title: CUSTOMER SERVICE REPRESENTATIVE - ARCADIA - 29 HOURS Location: CALIFORNIA-ARCADIA Invest in your career. Invest in your future. At Union Bank, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives. Become part of a team where community, diversity, and exceptional service are part of everyone's job. Invest in you! Branch offices exist to service customer transaction and to sell banking products. As a Customer Service Representative (CSR), you will be working with customers of this office, as well as customers from other branches and departments of our bank. Our mutual expectation is that customers and fellow employees will feel well served in every contact with you, that you will actively participate in training, and that you will acquire the skills necessary to fulfill their varied transaction needs, identify sales opportunities and make appropriate referrals to the sales staff. This is a mid level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned. Objectives of this position are to demonstrate proficiency in each of the Key Performances Activities and to advance to the "Customer Service Specialist" position in the recommended amount of time. Excellent service quality is what makes Union Bank "different". To ensure efficient customer service, you will need to maintain your workstation's professional appearance and notify your supervisor when equipment is not working. To ensure continued growth, the branch is committed to increased operational efficiency. Your performance and commitment to the work schedule contributes to the overall success of the branch. Specifically, your contribution to success is maximized when you: * Adhere to your assigned work schedule, which may be flexible and variable. * Meet or exceed assigned transaction levels and sales referral goals. * Participate in training programs that expand your knowledge and understanding. * Pro-actively seek knowledge of products and services. * Distribute flyers, brochures, and marketing materials in the manner assigned. By following the Bank's policies and procedures, you help to create a high, consistent level of service while minimizing risk of losses. We must meet or exceed customer expectations within reasonable guidelines while following all Security procedures and key control. Must have previous teller experience or 1 year cash handling and customer service experience. Skills required: * Enjoy working with customers and employees. * Must have effective verbal and written communication skills. * Ability to learn and use branch equipment. * Cross sell bank products and services and be able to identify sales opportunities. * Make appropriate referrals to sales staff. * Good math, reading, and comprehension abilities. * Adhere to existing bank policies and procedures. * Proficiency of PC software, Windows, etc. Preferred: * Bilingual Chinese/English Union Bank offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions. Union Bank is an equal opportunity employer. --> Title: CUSTOMER SERVICE REPRESENTATIVE - ARCADIA - 29 HOURS Location: CALIFORNIA-ARCADIA Invest in your career. Invest in your future. At Union Bank, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives. Become part of a team where community, diversity, and exceptional service are part of everyone's job. Invest in you! Branch offices exist to service customer transaction and to sell banking products. As a Customer Service Representative (CSR), you will be working with customers of this office, as well as customers from other branches and departments of our bank. Our mutual expectation is that customers and fellow employees will feel well served in every contact with you, that you will actively participate in training, and that you will acquire the skills necessary to fulfill their varied transaction needs, identify sales opportunities and make appropriate referrals to the sales staff. This is a mid level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned. Objectives of this position are to demonstrate proficiency in each of the Key Performances Activities and to advance to the "Customer Service Specialist" position in the recommended amount of time. Excellent service quality is what makes Union Bank "different". To ensure efficient customer service, you will need to maintain your workstation's professional appearance and notify your supervisor when equipment is not working. To ensure continued growth, the branch is committed to increased operational efficiency. Your performance and commitment to the work schedule contributes to the overall success of the branch. Specifically, your contribution to success is maximized when you: * Adhere to your assigned work schedule, which may be flexible and variable. * Meet or exceed assigned transaction levels and sales referral goals. * Participate in training programs that expand your knowledge and understanding. * Pro-actively seek knowledge of products and services. * Distribute flyers, brochures, and marketing materials in the manner assigned. By following the Bank's policies and procedures, you help to create a high, consistent level of service while minimizing risk of losses. We must meet or exceed customer expectations within reasonable guidelines while following all Security procedures and key control. Must have previous teller experience or 1 year cash handling and customer service experience. Skills required: * Enjoy working with customers and employees. * Must have effective verbal and written communication skills. * Ability to learn and use branch equipment. * Cross sell bank products and services and be able to identify sales opportunities. * Make appropriate referrals to sales staff. * Good math, reading, and comprehension abilities. * Adhere to existing bank policies and procedures. * Proficiency of PC software, Windows, etc. Preferred: * Bilingual Chinese/English Union Bank offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions. Union Bank is an equal opportunity employer. City: ARCADIA State: CA Zip: 91007 Country: United States of America Job ID: unionbankca-10532 Job Channel: USA-CA Customer Service Posted: 02/10/10

Job Title: Customer Service Representative Company: Party Pronto Location: Arcadia, CA Description: Job Purpose: We are a party equipment rental company that's family-owned and operated. You'll be making sales while helping our customers plan their parties and events. You'll be working in our retail store in Arcadia.   Requirements: * Heavy phones - answering product and service questions. Must be able to memorize our extensive product line. * Some computer knowledge is necessary for data input. * Must be detail oriented * Must be able to work on Saturdays * Up to 40 hrs/wk during the spring and summer with part time available during fall and winter   Skills/Qualifications: Customer Service, Product Knowledge, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Multi-tasking, friendly and outgoing. Speaking Spanish would be helpful but not necessary.

Job Title: Customer Service Representative: Medical Company: Aerotek Location: Monterey Park, CA Description: An established medical services provider is seeking a Customer Service Representative (CSR) for their Monterey Park facility. DUTIES:- Candidates will be helping with verifying clients eligibility on insurance claims.- Will be taking incoming calls on a daily basis. REQUIREMENTS:- Must be bilingual- Spanish speaking- Strong customer service experience needed. - Medical CSR experience required. - Strong computer experience required. - Must be able to pass a drug and background check- Job tenure is a MUST- This is not an entry level position,a minimum of 5+ years of experience requiredThis is a long term opportunity with a well established company.

Job Title: Customer Service Representative Job Company: 3M Location: Monrovia, CA Description: Customer Service Representative-0902974Organization: Health Care BusinessPrimary Location: USA Region-United States-California-MonroviaJob Type: ExperiencedDescriptionDo you have global customer service experience working in a fast-paced dynamic environment?The position of Customer Service Representative located in Monrovia, California manages the order fulfillment process of our international customers in a fast-paced challenging environment and will be responsible for but not limited to the following specific duties: Order entry, monitoring orders through the fulfillment process, collaborating with manufacturing to fill backorders, working with warehouse personnel to insure orders are consolidated on time, and preparing export documentation. The ability to quickly build and foster relationships with customers, with international counterparts and work with their off-site Regional Sales Manager. Tasks also include problem solving order and logistics issues, working on project teams, and providing frequent and accurate communication to customers and internal personnel. Providing timely responses and having a positive attitude in this dynamic environment is necessary.QualificationsBasic/Minimum Qualifications: High School Diploma Minimum of 1 year of experience in customer service Minimum of 1 year experience with Microsoft Word and ExcelPreferred Qualifications: Bachelor's degree or equivalent experience Five or more years of experience in global customer service in an office or administrative environment Excellent customer service, attitude and communication skills are a must. Most communication with customers is done via email. Excellent writing and grammar skills are needed. Working well with others in teams and the ability to multitask is important. Export customs and logistics knowledge is a plus. Familiarity with data entry on an ERP system. Experience with data entry on an AS/400 system is preferred. Experience with Microsoft PowerPoint.Relocation Information: Relocation is NOT authorized for this positionAbout 3MFor more than 100 years 3M employees have worked to make people's lives easier and better. Our 79,000 global employees use their ingenuity to invent, manufacture and sell our products in more than 200 countries. These products spring from more than 45 technology platforms that have made us a global leader in major markets and that help us meet real customer needs. In a global, multi-faceted company like 3M, you can explore diverse career opportunities and develop new skills all within one company.About 3M Oral Care: Orthodontics (3M Unitek)Offering more than 14,000 orthodontic solutions worldwide, we're an industry leader differentiated by our unwavering commitment to superior customer service and high quality products and services for straightening teeth and improving healthy smiles.For more information, please visit: www.3MUnitek.comAbout the 3M manufacturing site in Monrovia, CaliforniaOur manufacturing and distribution center for 3M Unitek located in Monrovia, California manufactures approximately 14,000 products. 3M Unitek Quality Management System has been ISO 13485/9001 compliant since 1992. 3M Unitek has been ISO 14001 compliant since 2000.Employment StatementApply now for this exciting opportunity with 3M.3M is an equal opportunity employer!

Job Title: Customer Service Representative Company: Decore-Ative Specialties Location: Monrovia, CA Description:  JOB OPPORTUNITY Job Title:         Customer Service RepresentativeHourly Rate:     $12.50Hours:             8:00 a.m. – 4:30 p.m. –                         (shift may vary) Full-timeLocation:         Monrovia Brief Description:Will receive orders (via telephone, fax and e-mail) from customersGive quotations on standard items, writes orders and relays pertinent information to customersReceives telephone request for price quotations, order changes, adjustments and cancellationsProvides professional customer serviceMust be able to handle inbound communications via telephone between (80-100 calls per day).Must be able to work Overtime as neededPerform other duties as assigned Qualifications:High School GraduateMust have an understanding of customer service philosophy proceduresComputer literateMust be able to work in a fast pace environmentExcellent communication and written skillsExcellent customer service skillsTyping Skills ( 35 – 40 wpm )Ten Key by Touch ( 8,000 – 10,000 ksph )

Job Title: Customer Service Manager Company: AeroVironment, Inc. Location: Monrovia, CA Description: AeroVironment (AV) is a rapidly growing enterprise focusing on leading edge unmanned aircraft systems and efficient energy systems solutions. We are looking for creative, committed, and visionary team members who are passionate about contributing to our customers’ success, to join our team. AV is built upon a heritage of innovation and is a dynamic company in which to build a career developing advanced, practical solutions that help our customers win. AV’s late founder, Dr. Paul MacCready, who Time magazine called one of the “greatest minds of the 20th century”, instilled a spirit of boundless imagination that thrives throughout the organization today. Be a part of the team that developed the world’s highest flying airplane, the world’s most widely used unmanned aircraft system, has six vehicles displayed in the Smithsonian, and has earned the title of one of the top 15 “Cool Companies” to work for by Fortune magazine. Responsibilities Customer Service/Relationship • Lead the development of the requirements and work closely with IT on the implementation of Oracle CRM modules for the EVSE OEM program. • Understanding & implementing the CRM industry trends & best practices. • Knowledge of what systems are available and their merits and disadvantages. • Responsible for hiring all the Customer Services personnel for the EVSE Installations Services program. • Manages the Installation Coordinators in the performance of customer service/relationship activities. • Managing Call Center including the Help Desk and Installation coordination in the performance of customer service/relationship activities. • Develops training program for installation Coordinators and Help Desk personnel. • Supervises and helps schedule field service response and follow up. • Responsible for accuracy of field service reporting and data base information. • Responsible for customer conflict resolution. • Responsible for working with CRM manager to develop Service Dashboards in Oracle CRM system. • Responsible for tracking, measuring, and maintaining expectations for customer satisfaction ratings. Parts Department • Responsible for working with CRM and IT Managers to develop plan and implement Spare parts requirements and storefront. • Responsible for managing spare parts inventory and setting pricing. Reverse Logistics and RMAs • Responsible for developing plan and managing warranty spares for EVSE program. • Responsible for RMAs and Reverse logistics for EVSE program. Other Duties • Must develop metrics and reports for monthly operations reviews. • Must develop customer satisfaction plan including surveys, metrics and reporting. Qualifications • 5 to 10 years of experience running a Technical Customer Service organization. • Working knowledge of high tech equipment or AC electricity and Home electrical systems a strong plus. • Working knowledge or previous experience with Electric Vehicles or alternative energy a strong plus. • Experience managing a technical help desk and setting up a sophisticated customer service phone system including IVR systems a plus. • Experience with Oracle CRM Field Service systems a significant plus. • Excellent written and verbal communication skills. • Proficient in all Microsoft Office applications; especially, Word, Excel, PowerPoint, Visio and Project. • Ability to meet demanding schedules and deadlines. • Ability to give presentations to staff and management. • Good conflict resolution skills. • Good credit references. • Clean DMV record. Education • Four year Business Management or Industrial/Technical degree or equivalent experience running a service department of a medium to large sized consumer Service Company. What We Do Building on a history of technological innovation, AV designs, develops, produces, and supports an advanced portfolio of Unmanned Aircraft Systems (UAS) and efficient electric energy systems. Agencies of the U.S. Department of Defense and allied military services use the company’s hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. Commercial and governmental entities use AV’s clean transportation solutions such as electric vehicle test systems and electric vehicle fast charge systems, as well as its clean energy solutions. More information about AV is available at www.avinc.com. Candidates Must apply via our web site.

Job Title: Customer Service Associate Company: Iron Mountain, Inc. Location: Hollywood, CA Description: Title:  Customer Service Associate About Iron Mountain Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services.  Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues.  Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as on of "America's Most Admired Companies" for diversified outsourcing.  In early 2009, Iron Mountain was added to the prestigious S&P 500 Index. The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery.  Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim.  For more information, visit www.ironmountain.com. We are currently recruiting for a Customer Service Associate 2 for our Customer Service division… Responsible for the coordination, monitoring, control, and resolution of escalated customer requirements and requests for all Iron Mountains service lines. Lead the analysis of internal and external requests for customer support using system tools, team members and implement solutions. Ensure that customer requirements are resolved in accordance with service level agreements and Iron Mountain performance metrics.  Essential Functions Build internal/external relationships through exceptional problem solving skills and consistent follow through. Lead issue resolution within established guidelines; effectively communicate with other departments and external customers. Support customer requirements in a timely and consistent manner, model exemplary customer service behaviors, with the customer as the primary focus. Ensure that customer requirements are resolved in accordance with service level agreements and  internal performance metrics. Support customer needs and interact with district and/or other internal teams to resolve unacceptable service trends. Functions as Strategic/Enterprise support for local customer needs and leads the support of account transitions and training as required. Successfully on-board new accounts and assist with account transition and training requirements related to Iron Mountain services. Manage customer correspondence, surveys, and mailers related to Customer Service initiatives. Maintain a proficient level of knowledge of all Iron Mountain products and services. Be prepared to educate customers on all Iron Mountain products and services. Set up and support for customers on IMConnect and SecureSync.  Responsible for receipt, distribution and ownership of Outlook Tasks; follow up on Communicators, and Corrective Action Requests generated through SKP or SecureBase including review, analysis, resolution and customer support. Research account status to prepare for contract negotiations/renewals. Complete customer proprietary Special Reports and Inventory Analysis requests for customers. Process account terminations and be primary contact during actual terminations where appropriate. Assist customers in resolving questions and concerns related to invoicing and billing for all service lines whenever possible. Edit customers’ secure account profile. Edits include but are not limited to department name, addresses and authorized users. Within established guidelines, makes decisions on ways to update the accounts that will ensure customer goals are being met. Answer customer questions related to carton research procedures and provide customer communication on research completion. Schedule/support customer tours and audits as requested. Requirements Functional Knowledge, Skills, and Competencies: Strong Customer Service skills and detail-oriented. Excellent verbal and written communication skills. Excellent organization and interpersonal skills. Temperament to handle difficult conversations and situations Ability to multi task and set priorities Computer literacy and ability to use on-line system for input, maintenance and inquiries. Competency in computer software packages; including Microsoft Office. Ability to work the shifts provided based on business needs. Problem Solving: Makes decisions within established guidelines. Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics. Review reports and within established guidelines, makes appropriate decisions around support improvement plans. Education and Experience Qualifications: Strongly Preferred Education: Preferre d Experience: 4 year / BA Dedgree                       &nb sp;                 2 – 5 Years At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted. Iron Mountain is an Equal Opportunity Employer. Keywords: administrative, administrative assistant, assistant, csr, customer care, customer relations, customer service, customer service rep, customer support.