Customer Service Jobs in Oakland, California

Job Title: CUSTOMER SERVICE SPECIALIST - SONOMA Company: Union Bank Location: Oakland, CA Description: Invest in your career. Invest in your future.   At Union Bank, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives.   Become part of a team where community, diversity, and exceptional service are part of everyone's job. Invest in you!   Excellent service quality is what makes Union Bank "different".  Serving each customer, and each employee, to the best of your abilities is your goal. This also includes: Exercising good judgment in problem solving.Referring situations with which you are unfamiliar or are outside of your authority to the appropriate supervisor or coworker.Within your ability and authority, provide support to other banking offices and departments.To ensure efficient customer service, maintain your workstation's professional appearance and notify your supervisor when equipment is not working.   To ensure continued growth, the branch is committed to increased operational efficiency.  Your performance and commitment to the work schedule contributes to the overall success of the branch.  Specifically, your contribution to success is maximized when you: Adhere to your assigned work schedule, which may be flexible and variable.Meet or exceed assigned transaction levels and assigned sales referral goals.Pro-actively seek knowledge of products and services.Distribute flyers, brochures, and marketing materials in the manner assigned.   By following the Bank's policies and procedures, you help to create a high, consistent level of service while minimizing risk of losses.   This position is the top level and generally receives minimal supervision and has the knowledge and skills to complete the most complex products, services or transactions assigned.To qualify for this position, you must have 2+ years experience of banking operations. Additional qualifications include: Enjoy working with customers and employeesExcellent verbal and written communication skills.Cross sell bank products and services and be able to identify sales opportunitiesMake appropriate referrals to sales staffAbility to learn and use branch equipmentGood math, reading, and comprehension abilities.Adhere to existing bank policies and proceduresProficiency of PC software, Windows, etc.          Union Bank offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions. Union Bank is an equal opportunity employer.

Job Title: Customer Service Representative Company: Check Center Location: Oakland, CA Description: Come join the fun!! Become a part of our success story. Check Center is inviting personally responsible and motivated individuals who enjoy working with people the unique opportunity to build a career with us. Come work at a place where everyone knows your name and customer service is truly number one. We pride ourselves on excellent customer service and giving back to the communities in which we serve. So what are you waiting for? Join us and experience the true meaning of teamwork and where everyone’s voice is heard. RESPONSIBILITIES: We are searching for skilled and dedicated individuals who can provide excellent customer service: Serve customer needs and desires in a timely, friendly and professional manner both in person and over the phone Process customer transactions accurately and efficiently Effectively cross sell products and services Follow and maintain company, customer and personal security procedures Recognize fraudulent activity and prevent possible losses to the company To be considered for employment you must complete the Check Center online application through SnagAJob.com. No walk in applications will be accepted.

Job Title: Experienced Call Center Representatives Needed Company: Kelly Services Location: Oakland, CA Description: Experienced Call Center Representatives Needed Since 1946, Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a temporary opportunity to work as a Customer Service, Call Center Representative for our premier customers in the East Bay Qualifications include: Handling customer questions and issues over the phone giving strong customer service support to find solutions to questions/answers to inquiries Ensure proper maintenance of accounts Responsible for supporting internal and external clients by providing moderately complex to complex support services in account management, operations, documentation, client service and technical support   Document all actions and responses in customer database  As a Kelly Services employee, you will also receive great benefits, including:Optional health benefits, including medical, dental, vision, and prescription drug coverage, short-term disability, and group life insurance Competitive weekly pay with direct deposit or payroll card Qualified candidates MUST HAVE:Excellent computer and interpersonal skills Outstanding personality who is customer focused2-3 years of recent call center experience Basic fundamental practices in Microsoft Word and Excel Typing speed of 45 WPM MinimumInbound/outbound phone experience If you, or anyone you know has the skills we are looking for, Apply today.    Kelly Services is an Equal Opportunity Employer.

Job Title: Client Services Manager - SaaS Software Company: Cube Management Location: Oakland, CA Description: Client Services Manager – SaaS Software Our Client is a venture-backed Bay Area startup that offers a full-service SaaS suite designed to empower companies with APIs to expand their API distribution, adoption, and monetization. The Company’s software provides tools for managing API security, usage, access management, tracking, metrics, performance optimization and additional developer community tools.  The Client Services Manager will work with an Account Executive and serve as the main technical point of contact with prospects/customers from pre-sales through implementation and account support. The Client Services Manager will consult with prospects to understand business and technology needs and architect appropriate solutions. Post sale, the Client Services manager will oversee implementation, field client inquiries, and ensure timely and successful deployments. This role is absolutely critical in the company’s sales process and is a great opportunity to join a fast growing and fast-paced early stage startup. Requirements: -4+ years working in a Sales Engineering, Implementation or Technical Account Management role REQUIRED -Advanced technical skill set including knowledge of HTTP Web Services protocols, including XML-RPC, SOAP and REST, and the pros and cons of each REQUIRED -Deep understanding of shared hosting environments and SSL certificates REQUIRED -Experience with SaaS products REQUIRED -Strong relationship building and communication skills REQUIRED. This hire will be the prospect/customer’s main point of contact. -Extremely organized with significant project management experience -Candidate must have experience both working on pre-sales efforts AND post-sales implementations/support  Compensation: $90k-$120k base salary with potential for additional performance bonuses. Full benefits package.  If you wish to be part of this successful and vibrant organization, please email a MS Word version of your resume to recruiting11cubemanagement.com. This company is an Equal Opportunity / Affirmative Action Employer.  Cube Management helps companies accelerate their sales, by providing the Sales & Marketing talent they need to grow their business. Cube Management is a leading recruiting and consulting partner to mid-market and emerging growth companies in the technology, manufacturing, healthcare and business service sectors. We work across the spectrum of Sales, Marketing and Business Development, providing holistic solutions that drive revenue and profit success. Cube Management combines Strategy, Process and People, to produce great results. For a complete list of our job openings, please visit www.cubemanagement.com

Job Title: CUSTOMER SERVICE MANAGER - SONOMA Company: Union Bank Location: Oakland, CA Description: Invest in your career. Invest in your future.   At Union Bank, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives.   Become part of a team where community, diversity, and exceptional service are part of everyone's job. Invest in you!   Manage operations of the branch. Ensure that operating procedures are being followed, and provide guidance and training to branch personnel on operating problems, handling of exceptions and adjustments. Ensure that operating losses are minimized by adhering to policies and procedures of the bank. Ensure that reports and performance reviews are processed in a timely manner. Provide quality customer service at an excellent level. Attain optimum efficiency and productivity in customer service by managing resources and analyzing branch activity. Develop and participate in customer retention program by making customer retention calls regularly, both in person and/or by telephone contact. Ensure that customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer's satisfaction. Promote sales referrals by demonstrating leadership and sales culture. Establish and provide training necessary to perform the job effectively in the technical and product knowledge. Provide cross-training opportunity and direction for skill and career development. Encourage attendance and participation in bank's training programs and teller certification programs. Create enthusiasm and good morale through effective team work and communication with staff. Encourage staff to recognize sales opportunities to cross-sell other bank products. Monitor and control personnel and operating expenses. Participate in local community activities. Perform miscellaneous duties as may be assigned.5-7 years traditional banking experience. Proficient knowledge of Bank policies and procedures. Ability to motivate staff. Excellent written and verbal communication skills. Strong sales and service attitude.         Union Bank offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions. Union Bank is an equal opportunity employer.

Job Title: Customer Service Manager, Montclair Branch Company: Bank of the West Location: Oakland, CA Description: The person in this position will work Monday - Friday and rotating Saturdays.The Customer Service Manager (CSM) is responsible for customer service/sales; maintaining the integrity of branch operations, and managing the branch operations staff. The CSM must perform complex customer service duties and ensure a high level of efficiency. This position requires the ability to understand, communicate, and work to achieve the mission of the Bank.Position Accountabilities- Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships.- Manages branch operations employees (e.g., selection, training, performance review, work allocation). Oversees and administers branch personnel issues for direct reports.- Develops methods to streamline daily functions and improve branch productivity.- Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch.- Balances operational controls and customer service in order to minimize risk to the Bank.- Performs self-audits as scheduled and submits results in a timely fashion.- Supports the achievement of branch sales goals (e.g., coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities).- Conducts ongoing customer service, security, and technical training in the branch.- Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards.- Assists with control of branch expenses.- May be responsible for the branch in the Manager's absence.- Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application.- Performs other duties as assigned. Job SpecificationsRequired Education or Equivalent Experience- Associate's Degree or equivalent combination of training and experienceRequired Experience- Three to five years of branch operations experienceField of Experience- Working knowledge of bank products and servicesAdministrative/Technical Skills- Customer service - Supervisory skills- Analytical and research- Verbal and written communication - Familiarity with bank terminals- Perform math and analysisLevel Supervised- Supervises two or more employees performing similar work.

Job Title: CUSTOMER SERVICE SUPERVISOR - ALAMEDA Company: ABB CONCISE Location: Alameda, CA Description: We're ABB CONCISE, the nation's largest distributor of contact lenses and we focus on being the supplier of choice for Ophthalmologists, Optometrists and Opticians. We have an opportunity in our Alameda, California facility for aCUSTOMER SERVICE SUPERVISOR. 9 A.M. to 6 P.M., Monday through Friday. You will supervise our small (approx. 25 Reps) Customer Service team.This is accomplished by overseeing their day-to-day activities, while maintaininga high level of professionalism at all times. You will:Report to the Customer Service Manager Review daily telephone stats regarding efficiency and effectiveness Monitor inbound calls for conformity to departmental policy Assist in the interviewing and selection process of team members Assist with projects assigned by management Conduct staff meetings, one-on-one meetings With the C S Manager, define department and individual goals and objectives Manage daily work schedules to maintain adequate coverage Assist in coaching and counseling of employees Evaluate and measure performance standards of direct reports Assist with inbound calls and faxes, to maintain efficient workflow To qualify for this position, you must have:Strong communication skills, both written and verbal A minimum of 2-3 yrs of Supervisory exp. in a Customer Service Call Center setting (not a retail facility) Knowledge and understanding of department metrics A stable work history Leadership and interpersonal skills and capabilities Excellent listening and problem resolution skills Time management expertise with the ability to multi-task and work in a time sensitive environment Computer proficiency, including Word and Excel Excellent telephone etiquette  If you possess all of the requirements listed above, and are interested in applyingfor this opportunity, please follow the Monster.com instructions We offer a competitive and comprehensive compensation and benefits package,including a 401k matching program. EOE / DFWP

Job Title: Customer Service Representative - Dynamic Team Environment Company: Company Confidential Location: Alameda, CA Description: This customer service representative Position Features: dynamic team enivornment growth potential unique product Great Pay Immediate need for customer service representative seeking dynamic team environment, growth potential and unique product. 2-3 minimum experienced in customer service, update the system with customer issues and strong communication skills will be keys to success in this growing, prestigious, dynamic organization. Will be responsible for responds to customer request in a timely matter, excellent customer service skills and analyzes and rectifies customer concerns for Medical Devices and Supplies company. Great benefits. Apply for this great position as a customer service representative today. Having an the right personality!

Job Title: CUSTOMER SERVICE REPRESENTATIVE (SAN RAMON GALE RANCH) PART TIME WITH BENEFITS Company: Union Bank Location: San Leandro, CA Description: Invest in your career. Invest in your future.   At Union Bank, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives.   Become part of a team where community, diversity, and exceptional service are part of everyone's job. Invest in you!   Branch offices exist to service customer transaction and to sell banking products.  As a Customer Service Representative (CSR), you will be working with customers of this office, as well as customers from other branches and departments of our bank.  Our mutual expectation is that customers and fellow employees will feel well served in every contact with you, that you will actively participate in training, and that you will acquire the skills necessary to fulfill their varied transaction needs, identify sales opportunities and make appropriate referrals to the sales staff.      This is a mid level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned.  Objectives of this position are to demonstrate proficiency in each of the Key Performances Activities and to advance to the "Customer Service Specialist" position in the recommended amount of time.   Excellent service quality is what makes Union Bank "different".  To ensure efficient customer service, you will need to maintain your workstation's professional appearance and notify your supervisor when equipment is not working.   To ensure continued growth, the branch is committed to increased operational efficiency.  Your performance and commitment to the work schedule contributes to the overall success of the branch.  Specifically, your contribution to success is maximized when you:  Adhere to your assigned work schedule, which may be flexible and variable. Meet or exceed assigned transaction levels and sales referral goals. Participate in training programs that expand your knowledge and understanding. Pro-actively seek knowledge of products and services. Distribute flyers, brochures, and marketing materials in the manner assigned.    By following the Bank's policies and procedures, you help to create a high, consistent level of service while minimizing risk of losses.  We must meet or exceed customer expectations within reasonable guidelines while following all Security procedures and key control.  Must have previous teller experience or 1 year cash handling and customer service experience. Skills required: Enjoy working with customers and employees.Must have effective verbal and written communication skills.Ability to learn and use branch equipment.Cross sell bank products and services and be able to identify sales opportunities.Make appropriate referrals to sales staff.Good math, reading, and comprehension abilities.Adhere to existing bank policies and procedures.Proficiency of PC software, Windows, etc.         Union Bank offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions. Union Bank is an equal opportunity employer.

Job Title: Bilingual Customer Service Specialist Company: Company Confidential Location: San Leandro, CA Description: Stable and fast paced bank is seeking experienced, high-energy bilingual customer service specialists. The ideal candidate needs to work well under pressure, is dependable, pay attention to detail, multi task and think and act quickly to resolve customer questions and issues. This position the REQUIRES Minimum 1 year experience in a large volume call center environment. Bilingual in Spanish is required. In return for your hard work, you will be rewarded with great benefits including medical, dental and vision. This position is a temporary to permanent placement.