Customer Service Jobs in Carlsbad, California

Job Title: Temporary Customer Service Representative (4495) Company: ViaSat, Inc. Location: Carlsbad, CA Description: LocationCarlsbad CAJob Responsibilities Responsible for interfacing with the customer after sales.  Responsible for the coordination of VSAT installation activity associated with ViaSat's MBS business.  Interfacing with the installation contractor, USSI, and customer counterparts is critical to this function. Develops and maintains positive customer relations and coordinates repair functions within the company, which may include subcontractors, to ensure customer requests are handled appropriately and in a timely manner.  This position has the ability of effecting the relationship between the company and a customer, either from a financial standpoint or product standpoint, influencing production and shipping schedules; recommending repair price changes based on company/customer relationship;recognizing new business opportunities.  Resolving production scheduling; subcontractor issues; shipping or invoice problems; determining validity of warranty claims and scheduling repair resources internally and at subcontractor; changing production and shipping schedules. Responsible for all administrative duties, such as  filing, data entry, Oracle entry, maintenance of spreadsheets. Experience/Skills Required Must have previous experience in manufacturing environment dealing with product returns, contract requirements, and external parties (subcontractors and suppliers).  RMA experience desirable. Must have demonstrated customer service experience in email correspondence as well as strong verbal communication skills regarding manufactured products/processes. Oracle proficiency preferred. Must have good interpersonal skills. Must have the ability to multi-task and have excellent organizational skills. Must have the ability to make good decisions and work under minimal supervision. Education RequirementsNoneTravel RequiredNoneUS Citizenship Required?NoneClearance Required?NoLocation InformationThis position is for the Carlsbad Office

Job Title: Customer Service Representative Lead - Carlsbad, CA Company: United Healthgroup Location: Carlsbad, CA Description: Prescription Solutions is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.If youre ready to talk about groundbreaking interactions, lets talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Lets talk about smart, motivated pharmacy teams. Lets talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference.Position Description:Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.Prescription Solutions is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. New ideas are welcome. And passion for improving the lives of our customers is a motivating factor in everything that happens.

Job Title: Customer Service Rep. II Company: Life Technologies Location: Carlsbad, CA Description: Position Objective Primary contact for processing all incoming orders and inquiries from customers and sales representatives in regards to Mol Bio Customs, via telephone, mail, facsimile, and electronic data interchange systems. Provide specialized support to key strategic customers. Essential FunctionsRespond positively to and expeditiously process all incoming telephone inquiries fax, and email inquiries, complaints, credits, replacements and orders within required timelines. Products covered will include but not be limited to: customs, specials, bulks, OEM’s, services, Peptide & Antibodies, and catalog items. Must poses strong attention to detail and be highly organized. Being dependable and possessing the ability to speak with a Job Category Sales & Marketing

Job Title: Bilingual Call Center Representative Company: Location: Carlsbad, CA Description: This is an Immediate Temp-to-Hire need for a medical device company in Carlsbad! Working in the Intake Department as a BILINGUAL Call Center Representative, this person will be taking inbound calls, checking insurance, taking orders, and entering orders into system. Email qualified resumes to Sharon at (see below) Candidates must be bilingual in Spanish and must have 6+ months of experience in a call center.

Job Title: Customer Service Representative Company: Jenny Craig Location: Carlsbad, CA Description: Job Summary Responsible and accountable for taking inbound calls of clients and potential clients. This position includes answering 80% of all calls within 30 seconds, answering client questions, replying to emails and messages left, taking messages, directing calls to the appropriate staff members, researching and resolving shipping issues, handling client scheduling changes, answering program questions according to Company guidelines, researching client issues and resolving them that day, filing, mailing and completing centre paperwork.  CSRs are responsible for linking with the warehouse in resolving shipment errors, processing client refunds or food quality reports and managing consultant calendars. Reports To:  Customer Service Supervisor Essential Job Duties Responsible for seeking self-development through monitoring, coaching and training to expand knowledge of program.  Required to attend weekly staff meetings, including pre-work and passing all certification courses.    Personal Learning (45), Technical Learning (61) Responsible for consistently meeting Performance Expectations, including adherence to work schedules including lunch break and designated15 minute breaks.  Consistently meets Company Expectations as well as supporting the Centre team in achieving goals and quotas.   Time Management (62),  Action Oriented (1) Responsible for creating and supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Operations Manual, the Jenny Craig Safety Policy/Manual and all Human Resources policies and by demonstrating the Company’s values and being a role model for the Company Brand.    Integrity and Trust (29), Peer Relationships (42), Understanding Others (64) Responsible for the quality of work including the completion of necessary documentation in the computer, filing, mailing, Health Sheets, Service Agreements and other assigned paperwork.  Action Oriented (1) Responsible for effectively handling client questions and concerns and overseeing the resolution of customer service or shipping issues.  Communicates all workflow issues to Supervisor immediately.  Customer Focus (15), Informing (27) Responsible for using various computer and telephone systems software as per Company Operational guidelines.   Functional/Technical Skills (24) Non-Essential Job Duties Perform similar and incidental duties as assigned or required by a supervisor from time to time.  Job Qualifications Education and/or Experience:    ·          High school diploma or general education degree (GED); ·          Some college and/or previous sales/customer service experience preferred. Language Skills:  ·          Excellent oral and written communication skills·          Ability to speak effectively with clients and other employees·          Ability to write in English Mathematical Skills:·          Ability to calculate figures and amounts such as interest, discounts, commissions, proportions, and percentages·          Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals Other Skills:  ·          Ability to work with a computer and telephone as it relates to the business needs within the Call Centre·          Ability to work with Internet, Microsoft Office; ability to use Outlook, word processing and spreadsheet software package skills (ICAN, CMS, Goldmine or other systems as necessary)·          Ability to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information.·          Ability to work in a fast paced environment.  ·          Ability to work flexible hours that include split shifts, evenings, holidays, Saturdays and Sundays.·          Ability to be an effective team player and be empathetic. Reasoning Abilities:  ·          Ability to be pro-active and to put facts together to solve problems·          Ability to read and analyze reports Major Business/Professional Contacts:·          Periodic contact with vendors concerning the trading of food shipments.·          Occasional contact with doctors’ offices to secure permission as needed for clients to join program.

Job Title: Customer Service Rep. II Company: Applied Biosystems Location: Carlsbad, CA Description: Position Objective Primary contact for processing all incoming orders and inquiries from customers and sales representatives in regards to Mol Bio Customs, via telephone, mail, facsimile, and electronic data interchange systems. Provide specialized support to key strategic customers. Essential FunctionsRespond positively to and expeditiously process all incoming telephone inquiries fax, and email inquiries, complaints, credits, replacements and orders within required timelines. Products covered will include but not be limited to: customs, specials, bulks, OEM’s, services, Peptide & Antibodies, and catalog items. Must poses strong attention to detail and be highly organized. Being dependable and possessing the ability to speak with a variety of people are key to being successful in this role. Must be a team player, but also possess ability to work individually. You will be responsible for interfacing with customers as well as inter-company departments such as manufacturing, distribution, marketing, project mgmt, and sales to handle a variety customer service functions.Backup for Grand Island, NY Customer Service team will include but not be limited to: catalog fax order processing, web registrations, order hold reports and backorder commitments.Must have the ability to address escalations and handle unique customer requirements. Respond to situations, changing priorities, and objectives, which require immediate and effective action as directed.Provide daily and weekly updates to customers in regards to their order status.Process custom quote requests for specific product lines.Maintain database with all correspondences with customers and prospects.Adhere to SOP’s and departmental training guidelines. Follow established service quality standards and meet established telephone and computer order processing time standards (talk time, after call work, order accuracy etc.) Adhere to personal performance and productivity standards established by management. Assess individual customer requirements and direct activities to appropriate departments.    Utilize sales order entry system, catalogs, price lists and sales aids to provide accurate information to customers, including interpreting quotes and promotions and credit policies. Provide required documentation related to each particular order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.). Maintain daily sales order log, time studies, reports, and other records; provide reports and logs as required. May be required to perform other related duties as required and/or assigned. Nature and ScopeExcellent written and oral communication skills are required. Must have basic accounting skills to handle customer credits when needed. Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information while being self motivated. Requires knowledge of corporate operations and product line. Job encounters recurring and routine work situations with occasional variations from the norm. Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work, general instruction on new assignments. Accuracy is required in performing all functions of this position. Initiative and organization skills are extremely valuable to ensure good customer service. Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player. Must have the training and ability to operate, set up, maintain, and trouble shoot various types of office equipment according to equipment and SOP manuals. Education:Requires a bachelor’s degree, preferably in Business Administration or a scientific discipline, OR the equivalent knowledge and experience. Experience:Requires a minimum of 1 to 2  years of related customer service experience, preferably in a call center environment. Must demonstrate working knowledge of personal computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, Access, and Siebel. Experience with Oracle/E1 system would be preferred. Must have the ability to identify and solve problems and to multi-task under deadline. Basic science knowledge would be helpful.Contacts:Has contact with all levels of company employees as well as external customers. Working Conditions:This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor. The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment.

Job Title: $39,680 + EXCITING CUSTOMER SERVICE REP NEEDED Company: AppleOne Location: Vista, CA Description: Job Description:This $49,680 exciting csr position Position Features: variety of duties fun work environment great payIncredible position available in Professional Medical Device organization, urgently in need of a Customer Service Rep in local North County. If you are great on the phones, enjoy a variety of duties and are ready for a great paying opportunity, apply for this position today! You can view all of our jobs online at http://www.appleone.com/?sc=11&id=424880 Job Experience:Word, Excel, Typing,

Job Title: Customer Service Representative Company: FedEx Office Location: San Marcos, CA Description: Awards FORTUNE "100 Best Companies to Work for in America" Black Enterprise "Top 40 Best Companies for Diversity" 2006 and 2007 PINK Magazine's Top Companies for Women, 2007 Center Customer Service Coordinator This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services. RESPONSIBILITIES: This is a representative list of the general duties and is not intended to be all-inclusive Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Interested in this opportunity? Click APPLY NOW to submit your application online! Job requirements Additional Qualifications: • High school diploma or equivalent, plus at least six months to one year of related experience • Excellent verbal and written communication skills

Job Title: TRAFFIC AND LOGISTICS COORDINATOR - CUSTOMER SERVICE CLERK Company: NOT SPECIFIED Location: San Marcos, CA Description: TRAFFIC AND LOGISTICS COORDINATOR (CUSTOMER SERVICE CLERK) San Marcos Company is looking for a committed Traffic and Logistics / RMA Coordinator. Applicant must be a self starter with ability to work efficiently and professionally within deadlines. Applicant must have a minimum 2 yrs experience coordinating outbound shipments with domestic freight and LTL carriers. Requires good computer skills, excel a must, knowledge of MAS 90 preferred, as well as experience with bill of ladings, packing slips, batches and international shipments. Must have excellent customer service skills and be versed with RMA procedures. Require High School Diploma. Requires minimum of a High School Diploma. Please email your resume to: Register to View

Job Title: Customer Service Representative Company: Check Into Cash Inc Location: Oceanside, CA Description: Check Into Cash is a financial services organization experiencing tremendous growth. Beginning in 1993, we now have over 1200 centers in 27 states nationwide with more centers opening each month!                                        The service has been well received since its inception. Our customers are people who occasionally find themselves a little short of cash before payday. For a one-time fee you can get the cash you need. Advance your career in financial services in our rapidly expanding company.  Check Into Cash is seeking individuals who enjoy rewarding challenges.  A Customer Service driven attitude is required. Collections/financial services experience is a plus! Great salary and benefits including medical, dental, life, 401(k) and LTD.  Plus an outstanding bonus program! We are closed on Sundays.