Customer Service Jobs in Pine Bluff, Arkansas

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: AT&T Location: Little Rock, AR Description: Real Career With Revolutionary Inventions. Ready for AT&T?Visible career paths. Trend-setting technologies.  Together in one dynamic environment.  Experience it for yourself. Join us as a CUSTOMER SERVICE REPRESENTATIVE! Our Representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns and resolving customer issues. Requirements:One year of related experience is preferred and excellent communication skills are required.  Strong computer proficiency, along with some technical skills and the ability to work a flexible schedule are also necessary. CLICK HERE TO APPLY! or visit www.att.jobsfor more information. Diversity is the AT&T way of standing apart. Equal Opportunity Employer. © 2010 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Job Title: Customer Service Representative 1 - Little Rock, AR - Job #: 1002512 Company: AT&T Location: Little Rock, AR Description: Location: AR-Little RockSchedule: Full-timeDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.  As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIESThe essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.2. May be required to work in one or multiple queues/skill sets over various customer contact channels.3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.5. Continually maintain working knowledge of all company products, services and promotions.6. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.7. Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:1. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.2. May sell and provision wireless services, products, features, equipment and accessories.3. May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.4. Perform over the counter exchanges of customer defective equipment.5. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation.PHYSICAL REQUIREMENTSNo physical requirements.

Job Title: Customer Service Representative Company: OfficeTeam Location: Little Rock, AR Description: A Non Profit organization seeks individual with at least 3+ years experience in customer service. Must be Proficient in MS Word and Data Entry. Individual must have several professional references with a can do attitude. Must be able to adapt quickly and efficiently to fast pace situations. $9-$11 an hour depending on experience.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Inside sales/Call Center Representative Company: Kelly Services Location: Little Rock, AR Description: Inside sales/Call Center Representative Inside Sales / Call Center RepresentativeKelly Services is currently hiring an Inside Sales / Call Center Representative.  Experience in Sales is required.Working in a professional, fast-paced environment, you will have the following responsibilities:Job Summary:Inside/Outside selling Cold calling business prospectsDeveloping Marketing plans and strategiesGrowing businessExcellent interpersonal skills Strong Sales experience Must have a self motivated work ethic Previous Sales experience in Business worldKnowledge, Skills and Ability:·        Proficiency in Microsoft Office·        Excellent written and verbal communication skills·        Excellent phone etiquette·        Strong team player·        Time management·        Strong customer orientation·        Ability to effectively present information·        Ability to create & prepare reports as necessary·        Accurate data entryEducation/Experience:·        Degree in related field is preferred ·        2 years of business-to-business inside sales experience requiredIf you are interested in this opportunity, please send your resume to Register to View  Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an Equal Opportunity Employer.Kelly Services is an Equal Opportunity Employer.  Kelly Services is an Equal Opportunity Employer.

Job Title: Manager, Customer Service Mgmt - Quality & Customer Loyalty Company: Cardinal Health Location: Little Rock, AR Description: JOB TITLE: Manager, Customer Service Mgmt - Quality & Customer LoyaltyAt Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.Function: Customer ServiceFamily: Customer Service Management What Customer Service Management contributes to Cardinal Health Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function in Little Rock, AR and Louisville, KY areas Candidates must have a background managing process improvements for Quality Monitoring AND Customer Loyalty programs within a contact center setting. Direct service monitoring, in conjunction with the Vice Presidents of Customer Service, to ensure continuous customer expectation improvement.    Develop and direct service initiatives, incorporating the use of Six Sigma and Kaizen programs.  Develop and implement customer survey reporting for the Customer Service organization.  Monitor and analyze performance across the business units.  Serve as a liaison between Human Resources, Performance Management, Training and Development, Operations, Sales, Service and with Corporate Customer Satisfaction.     Accountabilities in this role Design, direct and implement all programs that monitor and analyze all customer satisfaction surveys for customer service.Ensure that a feedback process-monitoring program is established and maintained across multiple sites and business segmentsReview and direct modifications to training programs to improve upon monitoring opportunitiesPartner with the Training and Development leader to assess training needs and implement improvement initiativesCollaboratively work with the Director, Performance and Risk Management on quality initiatives that continuously enhance overall customer service experiencesReview, analyze, and report customer service opportunities, trends, and recommendations to the Customer Service leadership team.Serve as liaison with other Cardinal Health functional and corporate quality organizationsBuild and maintain strategic alliances, both inside and outside of the organization, to effectively influence and work with others to achieve business goalsIdentify critical business opportunities, risks, issues, and trendsMonitor survey indicators and lead continuous improvement; formulating, recommending and implementing policiesDraw conclusions, present findings, and makes recommendations to business unit leadersDevelop and implement detailed survey reporting for the Customer Service organizationConsult with Customer Service leadership on improvement opportunitiesRecommend equipment/staffing/system requirements to Customer Service leadership in order to improve and maintain customer service satisfaction/loyalty, productivity and efficiency What is expected of you and others at this level in Customer Service for functional success Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes Qualifications Bachelor's degree requiredAdvance degree preferredPrior work experience should include 5+ years of experience in customer service environment with 3+ years of leadership experience and 3+ years of survey managementStrong leadership skills in staffing, directing, developing and managing teammatesExtensive knowledge of operational area, to include but not limited to customer satisfaction and business operationsProven troubleshooting and problem solving skills, ability to evaluate and manage risk associated with problem resolutionExcellent oral and written communication and interpersonal skillsAbility to lead teams comprised of individuals inside and outside of direct reporting relationships through coaching, influence, negotiation, and collaboration skillsStrong understanding of business unit operating models, business processes, and technical systemsQuality assurance management experienceStrong knowledge of continuous process improvement initiatives Additional Information:Travel Percentage: 25%

Job Title: Call Center Rep Company: Location: Little Rock, ar Description: Responsible for exercising judgment and professional telephone etiquette when accepting calls from clients/customers. Full time 8a - 5p includes weekends with scheduled days off and occasionally some evenings as needed. Salary/Wage: Negotiable Education: High school diploma or equivalent Status: Full-time Shift: Days and Weekends • Location: Pine Bluff • Post ID: 1714644

Job Title: Call Center Agent Needed Company: Location: Little Rock, AR Description: Company seeks call center representative for customer assistance. Hourly wage is $14.00 and medical benefits offered. Apply now to be considered.

Job Title: Customer Service Rep Company: Location: Little Rock, AR Description: The customer service representative will maintain strong customer relations, resolve customer issues, and provide consistent communication. Required: ~ Previous customer service experience a plus. Additional Skills: ~ Excellent computer skills. ~ Detail oriented, and self-motivated. ~ Hands-on ability to multi-task and work independently in a very fast paced environment. ~ Well organized and possess excellent time management and follow through skills. Salary: ~ $10-$12 per hour

Job Title: Customer Service Associate Company: Aerotek Location: Little Rock, AR Description: Aerotek is seeking qualified Customer Service Representatives in Little Rock, AR willing to work. This position will be a full-time, five day work week with shift varying from 7:30am to 11pm. On a daily basis, this individual will be responding to inbound phone calls from customers with questions regarding their accounts. This position will include a high volume of data entry and searching through customer inquiries in a call center environment.MUST BE RELIABLE AND PUNCTUAL! If you do not have the ability to report to work everyday, on time please do not apply for this position.This position is in the Little Rock Metro AreaPrevious Customer Service experience is NOT required. We are looking for a positive, motivated, hard working individual who exhibits a high level of professionalism.MUST BE RELIABLE AND PUNCTUAL! If you do not have the ability to report to work everyday, on time please do not apply for this position.Required Skills: CALL CENTER CUSTOMER SERVICE, COLLECTIONS/CUSTOMER SERVICE, COLLECTIONS, CALL CENTER COLLECTIONS, ACCURATE DATA ENTRY, CALL CENTER/DATA ENTRYJoin Aerotek Commercial StaffingSM. We employ people in light industrial, light technical and office support positions across the nation. If you are looking for a competitive wage, solid opportunity, and a career path to success, contact us now! We offer comprehensive benefits to include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Commercial Staffing team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Title: Bi-Lingual Customer Service Rep Company: Location: Little Rock, AR Description: Responsibilities: -Building rapport and helping our customers while researching, processing, and answering their phone calls and questions -Positive attitude and listening skills while problem solving customer inquiries -Assist customers with orders and offer additional products through selling and cross selling techniques Qualifications: -High school diploma or equivalent -Ability to type a minimum of 35 wpm -Excellent customer service skills, good phone etiquette and professional demeanor/attire -Previous customer service and sales experience is required -Must be Bi-lingual in Spanish We offer comprehensive benefit package which includes: health, dental, vision, tuition assistance, matching 401 (k), and much more.