Customer Service Jobs in Mabelvale, Arkansas

Job Title: Customer Service Manager Trainee ( BENTON_72015) Company: Schwan Food Company Location: Benton, AR Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: BENTON State: AR Zip: 72158 Country: United States of America Job ID: schwanservice- Register to View _BENTON_72015_Jan_22_2010__3%3a59PM Job Channel: USA-AR Customer Service Posted: 01/25/10

Job Title: Lead Field Customer Service Representative Company: Stericycle Location: Benton, AR Description: We are currently seeking a Lead Field Customer Service Representative provide timely response of customer inquiries up to, and including, pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. This position is also responsible for dispatching vehicles on pre-set routes for each driver on a daily basis in the interest of efficient customer service. This position is also responsible for managing and overseeing field call center phone report systems, managing daily call volume to meet department standards and customer satisfaction measurement tools, working with field customer service representatives in a coaching and mentoring capacity, contributing to the success of the call center by assisting in managing performance, and establishing and maintaining strong working relationships of support units to optimize customer satisfaction.   Essential Duties and Responsibilities: Provides the highest level of customer service to all customers on a regular basis. Assists customers in any and all of the following: re-routes, request for extra pick-up or containers, changed in the pick-up schedule, follow up on pickups and/or problems with materials, and preparation for new customers. Follow up with Customer Service and outlying domiciles when needed. Assists Drivers with all types of problems/issues on a daily basis in support of providing excellent customer service to our customers.    Respond timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated ADC system, mail, email, or case management. Oversees the performance of the team in answering and handling customer inquiries in a timely manner. Assists in the follow up and complete care of all pending requests on Salesforce.com (SFDC) Case Management, assuring appropriate follow up and timeliness of service for all customer requests. Routinely queries SFDC to review and assist in timely responses to pending inquiries. Assist in the evaluation of Customer Service Representative performance. Provide feedback and guidance for improvement to the Management Team. Monitor quality assurance of over-the-phone performance. Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives. Monitor the quality of back office paper work. Assist Supervisory/Management team by providing reporting on accuracy of individual’s performance that Supervisors can use in evaluations. Routes customers to a schedule based on information entered into our routing system. Reroutes existing customers as required or requested. Positions Stericycle products and services when speaking with customers. Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs. Performs necessary record keeping activities. Performs other related duties as assigned, required, or requested, including but not limited to: building and printing routes for drivers, ensuring that routes are balanced and accepted in BioTrack Staging Area (BSA) Online Support System, preparing paperwork for drivers & reviewing returns paperwork, rescheduling drivers for extra or missed pickups, ensuring Portable Data Terminals (PDTs) are downloaded, and ensuring manifests are accurately completed. JOB REQUIREMENTS: Education and Experience: Education equivalent to Associates Degree in Business, or the equivalent in related work experience. Four or more years of experience in a customer service/customer retention/sales environment, or the equivalent in related work experience, demonstrating sound judgment and initiative to satisfy customer requirements. Experience with salesforce.com and/or BioTrack (or equivalent) preferred. One or more years of Dispatching experience preferred, demonstrating a good knowledge of the geographic area to be serviced.  Demonstrates knowledge of Hazardous Materials Regulations, OSHA, and DOT regulations a plus, or demonstrates a willingness to learn details of each.  Demonstrates the ability to type a minimum of 40 wpm. Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, MapPoint, CIB, Tower, BSA, and Case Management. Benefits: Excellent benefits including promotional opportunities, medical, dental, vision, life, short and long-term disability, tuition reimbursement, employer matching 401(k), employee stock purchase plan, vacation, holidays and personal days.

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: AT&T Location: Little Rock, AR Description: Real Career With Revolutionary Inventions. Ready for AT&T?Visible career paths. Trend-setting technologies.  Together in one dynamic environment.  Experience it for yourself. Join us as a CUSTOMER SERVICE REPRESENTATIVE! Our Representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns and resolving customer issues. Requirements:One year of related experience is preferred and excellent communication skills are required.  Strong computer proficiency, along with some technical skills and the ability to work a flexible schedule are also necessary. CLICK HERE TO APPLY! or visit www.att.jobsfor more information. Diversity is the AT&T way of standing apart. Equal Opportunity Employer. © 2010 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Job Title: Customer Service Representative 1 - Little Rock, AR - Job #: 1002512 Company: AT&T Location: Little Rock, AR Description: Location: AR-Little RockSchedule: Full-timeDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.  As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIESThe essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.2. May be required to work in one or multiple queues/skill sets over various customer contact channels.3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.5. Continually maintain working knowledge of all company products, services and promotions.6. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.7. Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:1. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.2. May sell and provision wireless services, products, features, equipment and accessories.3. May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.4. Perform over the counter exchanges of customer defective equipment.5. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation.PHYSICAL REQUIREMENTSNo physical requirements.

Job Title: Customer Service Representative Company: OfficeTeam Location: Little Rock, AR Description: A Non Profit organization seeks individual with at least 3+ years experience in customer service. Must be Proficient in MS Word and Data Entry. Individual must have several professional references with a can do attitude. Must be able to adapt quickly and efficiently to fast pace situations. $9-$11 an hour depending on experience.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Job Title: Inside sales/Call Center Representative Company: Kelly Services Location: Little Rock, AR Description: Inside sales/Call Center Representative Inside Sales / Call Center RepresentativeKelly Services is currently hiring an Inside Sales / Call Center Representative.  Experience in Sales is required.Working in a professional, fast-paced environment, you will have the following responsibilities:Job Summary:Inside/Outside selling Cold calling business prospectsDeveloping Marketing plans and strategiesGrowing businessExcellent interpersonal skills Strong Sales experience Must have a self motivated work ethic Previous Sales experience in Business worldKnowledge, Skills and Ability:·        Proficiency in Microsoft Office·        Excellent written and verbal communication skills·        Excellent phone etiquette·        Strong team player·        Time management·        Strong customer orientation·        Ability to effectively present information·        Ability to create & prepare reports as necessary·        Accurate data entryEducation/Experience:·        Degree in related field is preferred ·        2 years of business-to-business inside sales experience requiredIf you are interested in this opportunity, please send your resume to Register to View  Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an Equal Opportunity Employer.Kelly Services is an Equal Opportunity Employer.  Kelly Services is an Equal Opportunity Employer.

Job Title: Manager, Customer Service Mgmt - Quality & Customer Loyalty Company: Cardinal Health Location: Little Rock, AR Description: JOB TITLE: Manager, Customer Service Mgmt - Quality & Customer LoyaltyAt Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.Function: Customer ServiceFamily: Customer Service Management What Customer Service Management contributes to Cardinal Health Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function in Little Rock, AR and Louisville, KY areas Candidates must have a background managing process improvements for Quality Monitoring AND Customer Loyalty programs within a contact center setting. Direct service monitoring, in conjunction with the Vice Presidents of Customer Service, to ensure continuous customer expectation improvement.    Develop and direct service initiatives, incorporating the use of Six Sigma and Kaizen programs.  Develop and implement customer survey reporting for the Customer Service organization.  Monitor and analyze performance across the business units.  Serve as a liaison between Human Resources, Performance Management, Training and Development, Operations, Sales, Service and with Corporate Customer Satisfaction.     Accountabilities in this role Design, direct and implement all programs that monitor and analyze all customer satisfaction surveys for customer service.Ensure that a feedback process-monitoring program is established and maintained across multiple sites and business segmentsReview and direct modifications to training programs to improve upon monitoring opportunitiesPartner with the Training and Development leader to assess training needs and implement improvement initiativesCollaboratively work with the Director, Performance and Risk Management on quality initiatives that continuously enhance overall customer service experiencesReview, analyze, and report customer service opportunities, trends, and recommendations to the Customer Service leadership team.Serve as liaison with other Cardinal Health functional and corporate quality organizationsBuild and maintain strategic alliances, both inside and outside of the organization, to effectively influence and work with others to achieve business goalsIdentify critical business opportunities, risks, issues, and trendsMonitor survey indicators and lead continuous improvement; formulating, recommending and implementing policiesDraw conclusions, present findings, and makes recommendations to business unit leadersDevelop and implement detailed survey reporting for the Customer Service organizationConsult with Customer Service leadership on improvement opportunitiesRecommend equipment/staffing/system requirements to Customer Service leadership in order to improve and maintain customer service satisfaction/loyalty, productivity and efficiency What is expected of you and others at this level in Customer Service for functional success Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes Qualifications Bachelor's degree requiredAdvance degree preferredPrior work experience should include 5+ years of experience in customer service environment with 3+ years of leadership experience and 3+ years of survey managementStrong leadership skills in staffing, directing, developing and managing teammatesExtensive knowledge of operational area, to include but not limited to customer satisfaction and business operationsProven troubleshooting and problem solving skills, ability to evaluate and manage risk associated with problem resolutionExcellent oral and written communication and interpersonal skillsAbility to lead teams comprised of individuals inside and outside of direct reporting relationships through coaching, influence, negotiation, and collaboration skillsStrong understanding of business unit operating models, business processes, and technical systemsQuality assurance management experienceStrong knowledge of continuous process improvement initiatives Additional Information:Travel Percentage: 25%

Job Title: Call Center Rep Company: Location: Little Rock, ar Description: Responsible for exercising judgment and professional telephone etiquette when accepting calls from clients/customers. Full time 8a - 5p includes weekends with scheduled days off and occasionally some evenings as needed. Salary/Wage: Negotiable Education: High school diploma or equivalent Status: Full-time Shift: Days and Weekends • Location: Pine Bluff • Post ID: 1714644

Job Title: Call Center Agent Needed Company: Location: Little Rock, AR Description: Company seeks call center representative for customer assistance. Hourly wage is $14.00 and medical benefits offered. Apply now to be considered.

Job Title: Customer Service Rep Company: Location: Little Rock, AR Description: The customer service representative will maintain strong customer relations, resolve customer issues, and provide consistent communication. Required: ~ Previous customer service experience a plus. Additional Skills: ~ Excellent computer skills. ~ Detail oriented, and self-motivated. ~ Hands-on ability to multi-task and work independently in a very fast paced environment. ~ Well organized and possess excellent time management and follow through skills. Salary: ~ $10-$12 per hour