Customer Service Jobs in Little Rock, Arkansas

Job Title: Bi-Lingual Customer Service Rep Company: Location: Little Rock, AR Description: Responsibilities: -Building rapport and helping our customers while researching, processing, and answering their phone calls and questions -Positive attitude and listening skills while problem solving customer inquiries -Assist customers with orders and offer additional products through selling and cross selling techniques Qualifications: -High school diploma or equivalent -Ability to type a minimum of 35 wpm -Excellent customer service skills, good phone etiquette and professional demeanor/attire -Previous customer service and sales experience is required -Must be Bi-lingual in Spanish We offer comprehensive benefit package which includes: health, dental, vision, tuition assistance, matching 401 (k), and much more.

Job Title: Call Center Supervisor Company: LogistiCare Location: Little Rock, AR Description: Qualified candidates will have a high-school degree or GED (college degree preferred)Experience:- 3-5 years heavy phone volume customer service experience to include to in-bound call center/customer service experience- 3+ years demonstrated experience leading and supervising staffSkills:- Knowledge and proficiency of call center management tools and principles, and knowledge of and proficiency in quality improvement tools and processes- Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner- Must be able to work independently and as a member of a team- Proven experience dealing with crisis and ability to create processes that best benefit the entire team- Must possess ability to analyze data and report on center performance- Excellent customer service and phone skills- Strong time management and organizational skills- Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team a must- Intermediate to advanced proficiency with Excel, Word and Outlook- Bi-lingual a plus.Competencies:- Communication, Oral - Ability to communicate effectively with others using the spoken word- Communication, Written - Ability to communicate in writing clearly and concisely- Customer Oriented - Ability to take care of the customers' needs while following company procedures- Interpersonal - Ability to get along well with a variety of personalities and individuals- Energetic - Ability to work at a sustained pace and produce quality work- Reliability - The trait of being dependable and trustworthy- Management Skills - Ability to organize and direct oneself and effectively supervise othersEnvironmental and Working Conditions:- Entire work time is conducted in an office settingPhysical and Mental - Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.LogistiCare seeks a Call Center Supervisor for its operations center located in Little Rock, AR. The Call Center Supervisor is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the call center. The Call Center Supervisor provides call center performance reports and initiates and implements procedures to improve the reservation process and to comply with contract requirements.Essential Duties and Responsibilities:- Provide call center performance reports and initiates and implement procedures to improve the reservation process and comply with contractrequirements- Provide direct supervision, mentoring/coaching and leadership to all CSRs and Leads- Responsible for hiring, training and mentoring CSRs- Monitors and evaluates the performance of direct reports- Monitors the standards of performance of the Call Center- Recommends and initiates call center process and policy improvements to ensure that LogistiCare excels in its contractual performance- Identify and resolve customer issues; participate in routine communications with clients to ensure complete customer satisfaction- Ensure the generation and analysis of daily, weekly and monthly reports to be used by management and clients to assess and improve the operations- Monitors training needs and ensures proper CSR education occurs- Displays knowledge of the Medicaid policy manual and relevant transportation needs- Develops and maintains a comprehensive working knowledge of our proprietary software- Maximizes the potential of each employee supervised- Participates in projects as necessaryWe are an Equal Opportunity Employer.

Job Title: Customer Service Rep Company: Location: Little Rock, AR Description: The customer service representative will maintain strong customer relations, resolve customer issues, and provide consistent communication. Required: ~ Previous customer service experience a plus. Additional Skills: ~ Excellent computer skills. ~ Detail oriented, and self-motivated. ~ Hands-on ability to multi-task and work independently in a very fast paced environment. ~ Well organized and possess excellent time management and follow through skills. Salary: ~ $10-$12 per hour

Job Title: Call Center Supervisor Company: Location: Little Rock, AR Description: Supervisor needed to manage office work flow. Pays $15 per hour to start Benefits include Medical and Health insurance If interested, send email with job posting in the subject like please. Thanks

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: AT&T Location: Little Rock, AR Description: Real Career With Revolutionary Inventions. Ready for AT&T?Visible career paths. Trend-setting technologies.  Together in one dynamic environment.  Experience it for yourself. Join us as a CUSTOMER SERVICE REPRESENTATIVE! Our Representatives consistently provide excellent customer service, assisting customers with routine requests, questions and concerns and resolving customer issues. Requirements:One year of related experience is preferred and excellent communication skills are required.  Strong computer proficiency, along with some technical skills and the ability to work a flexible schedule are also necessary. CLICK HERE TO APPLY! or visit www.att.jobsfor more information. Diversity is the AT&T way of standing apart. Equal Opportunity Employer. © 2010 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Job Title: Assistant Customer Service Company: Leap Wireless Location: Little Rock, AR Description: Cricket Communications is a leading provider of innovative and value-driven wireless communications services. Headquartered in San Diego, with a commitment to predictability, simplicity and value as the foundation of our business, Leap pioneered Cricket® service, a simple and affordable wireless alternative to traditional landline service. We believe the future is bright for Cricket and look forward to the challenges as we execute our plans to support the growth of our business. Cricket Communications has multiple opportunities for individuals looking to contribute to an organization that rewards your success. Position Overview Oral Communication with Customer Responds to customer requests and questions regarding service, products and account information received via live calls and voice mail. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and update customer records. Processes credit adjustments, billing refunds and account inquiries in HO Billing System. Has and maintains a solid understanding of the products and services being offered. Demonstrates the ability to listen, process, and respond quickly to the customer requests. The candidate must have strong communications skills and must feel comfortable dealing with customers. Written Communications with Customer Responds to customer requests and questions regarding service, products and account information received via letter and E-mail. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and update customer records. Processes credit adjustments, billing refunds and account inquiries in HO Billing System. Demonstrates strong written communications skills. Has knowledge of windows-based e-mail and word processing programs such as Microsoft Outlook and Microsoft Word. Reporting and Tracking of Customer Communications Performs data processing related duties including data entry and retrieval and routine computer terminal operations. Uses computer to access and update customer communications records. Maintains thorough and up to date customer communications records. Escalation Resolution Research and Follow Up Communicates and interfaces with other departments and the field to resolve customer relations issues. Forwards customer escalations beyond the scope of their knowledge to the appropriate Subject Matter Expert within the company. Refers escalations involving government or other agencies acting on behalf of customers to Regional Customer Operations Managers. Follows up on the progress of resolution to ensure customer satisfaction. General Clerical DutiesPerforms general clerical duties including typing, filing, copying and faxing correspondence. General Office DutiesMay perform other tasks as needed such as reporting and general office duties. Ordering office supplies, handling schedules. Qualifications High School education. Word/Excel/Powerpoint Preferred. Required Minimum of 1 year experience in customer relations/customer service environment preferred. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Inside sales/Call Center Representative Company: Kelly Services Location: Little Rock, AR Description: Inside sales/Call Center Representative Inside Sales / Call Center RepresentativeKelly Services is currently hiring an Inside Sales / Call Center Representative.  Experience in Sales is required.Working in a professional, fast-paced environment, you will have the following responsibilities:Job Summary:Inside/Outside selling Cold calling business prospectsDeveloping Marketing plans and strategiesGrowing businessExcellent interpersonal skills Strong Sales experience Must have a self motivated work ethic Previous Sales experience in Business worldKnowledge, Skills and Ability:·        Proficiency in Microsoft Office·        Excellent written and verbal communication skills·        Excellent phone etiquette·        Strong team player·        Time management·        Strong customer orientation·        Ability to effectively present information·        Ability to create & prepare reports as necessary·        Accurate data entryEducation/Experience:·        Degree in related field is preferred ·        2 years of business-to-business inside sales experience requiredIf you are interested in this opportunity, please send your resume to Register to View  Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an Equal Opportunity Employer.Kelly Services is an Equal Opportunity Employer.  Kelly Services is an Equal Opportunity Employer.

Job Title: Customer Service Representative 1 - Little Rock, AR - Job #: 1002512 Company: AT&T Location: Little Rock, AR Description: Location: AR-Little RockSchedule: Full-timeDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.  As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIESThe essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.2. May be required to work in one or multiple queues/skill sets over various customer contact channels.3. Responsible for improving customer retention through programs and service provided to the customer 4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.5. Continually maintain working knowledge of all company products, services and promotions.6. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.7. Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:1. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.2. May sell and provision wireless services, products, features, equipment and accessories.3. May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.4. Perform over the counter exchanges of customer defective equipment.5. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation.PHYSICAL REQUIREMENTSNo physical requirements.

Job Title: Call Center Rep Company: Location: Little Rock, ar Description: Responsible for exercising judgment and professional telephone etiquette when accepting calls from clients/customers. Full time 8a - 5p includes weekends with scheduled days off and occasionally some evenings as needed. Salary/Wage: Negotiable Education: High school diploma or equivalent Status: Full-time Shift: Days and Weekends • Location: Pine Bluff • Post ID: 1714644

Job Title: Customer Service Representative Company: Delta Dental of Arkansas Location: Little Rock, AR Description: TITLE: Customer Service Representative               DEPARTMENT: Customer Service              SALARY GRADE: 7, Non–ExemptREPORTS TO: Supervisor, Customer Service  This is a full time, regular position 8:00 a.m. to 4:30 p.m. Monday - Friday.SUMMARY:The duties of the Customer Service Representative involve responding to all telephone and written inquires received from members, providers, and occasionally groups. This position requires the ability to read and understand claims processing and claim adjustments. Daily contact with subscribers, providers and groups requires professional communications skills. Ability to remain poised and composed yet firm when dealing with dissatisfied customers.JOB RESPONSIBILITIES:- Staying abreast of benefit changes, new enrollments and group terminations, as provided by Supervisor.- Knowing the available sources of information to resolve problems and answer questions.- Logging each telephone and written inquiry.- Determining when a claim adjustment is needed and issuing an order of Operations to process.- Filling supply request received via telephone.- Anticipated daily volume for calls is 7180 per day.- Performing other duties as requested/assigned by supervisor.EXPERIENCE & TRAINING:- High school degree or equivalent required- Minimum of 1 year customer service experience required, call center environment preferred.- Prior computer experience is required.- Strong verbal and written communication skills.CONTACTS:Public:  Occasional telephone contact with benefits department of enrolled groups to obtain eligibility information. Daily contact with providers and members in response to inquires.  Internal:  This position works with all internal departments to handle client inquiries.