Customer Service Jobs in Arizona

Job Title: Regional Research Manager Company: Hanley Wood Market Intelligence Location: Phoenix, AZ Description: WHO WE ARE Hanley Wood's Market Intelligence is the leading provider of rich data and decision for residential real estate development and new-home construction. Hanley Wood Market Intelligence customers include homebuilders, building product manufacturers, land developers, appraisers, real estate investors, municipalities, financial institutions, and investment banking firms. We also serve as a premier source for new home statistics and commentary for major media publications and organizations around the country. For more information, please visit our website www.hanleywood.com JOB RESPONSIBILITIES •Ensure that local staff executes national research methodologies properly to guarantee delivery of accurate, complete, consistent, and timely data •Enforce quality control procedures by ensuring staff accountability for data quality •Assist with the resolution of client problems (internal and external clients) •Oversee data quality programs and maintain positive relationships between Sales and Research •Expert on the basic functionality of our products •Train, coach and mentor staff on products, company goals and objectives and research methodology to increase employee retention and improve data quality efforts •Review all staff market research issues and activities •Develop, improve and implement corporate research policies and procedures •Develop daily/weekly performance goals and objectives for staff and provide technical and managerial support and feedback to local staff on a regular basis JOB QUALIFICATIONS •Bachelor’s Degree required •3+ years of staff management experience •Excellent understanding of the local real estate market required •Database management experience helpful •Detailed and deadline oriented team player with excellent leadership and communication skills •Willingness to travel within assigned market area(s) •Proficient PC Skills, including knowledge of MS Windows, Word, Excel, Outlook WHAT WE OFFER We offer a competitive salary, advancement opportunities and great work environment. We also offer an excellent benefits package that includes medical, dental, vision, and life insurance, a generous paid time off package, and 401k. Hanley Wood is an Equal Opportunity Employer. To apply for this or any of our open positions, please visit our website at www.hanleywood.com

Job Title: Call Center Supervisor Company: Philosophy Location: Phoenix, AZ Description: philosophy is a lifestyle brand that celebrates feeling well and living joyously and wants to inspire its customers to live a better life by being better to themselves. philosophy makes and markets products across all categories of beauty, including skin care, bath & body care, fragrances and color cosmetics. its products are sold through multiple complementary channels of distribution, including direct response television, prestige retailers and philosophy boutiques. the call center supervisor is responsible for creating a positive image to philosophy customers, internal and external, at all times. the supervisor will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills and technical ability.essential duties and responsibilities:supervising plan, prioritize, assign, supervise and review the work of staff responsible for providing customer serviceplan, prepare daily work schedules, insuring proper phone coverageperform quality audits to ensure and identify areas of opportunity within the team.provide daily, weekly monthly status reports on employee performance monitor daily call volume and team productivityreview and approve timesheetscoaching /team developmentprovide timely, accurate and thorough monthly 1x1’s and coach on performance improvement opportunities.provide feedback and coaching on any customer escalation taken from employee.ensuring that personnel targeted goals are mettraining new hires as well as partaking in the continuing education of existing employeesassist in the implementation of goals and objectives; ensure adherence to policies and procedurescommunicates with other departments and management to resolve problems and expedite work.respond to and resolve difficult and sensitive customer inquiries and complaints, both written correspondence and phonesalesdrive revenue through creating appropriate sales incentive plansminimum qualifications: 3-5 years supervisory experience in a service-to-sales call center environmentdemonstrated experience in leadership, facilitation and development of team members to meet or exceed customer service objectives.ms office, excel, outlook, and powerpointability to communicate with team members, customers, and management utilizing exceptional communication skills.ability to write straightforward explanations and customer correspondence within company guidelines.ability to ask effective questions and present information clearly and concisely.ability to create call center metric reports and present on monthly team goals and achievements. (quality, sales, productivity results, etc.) bachelors degree preferred if you’ve got a passion for customer service and if fulfillment, inspiration, and advancement are on your dream job check list, we would love to hear from you. please forward your resume to Register to View asap for immediate consideration.we are an equal opportunity employer committed to providing a diverse workplace. search words: service to sales, contact center supervisor, customer service, customer care, inbound sales, inbound telesales

Job Title: Customer Service Representative / Dispatcher (Tempe) Company: Location: Phoenix, az Description: In order to apply for this job, you must follow the directions as the bottom of the page. Those who do not follow the directions will not be considered. First Delivery Service is a 24 hour courier service that uses commercial airlines to ship packages around the country. We are looking for a reliable Customer Service Representative (CSR). The CSR should expect to be trained as a driver, in taking orders, and as a full-scale dispatcher. We are looking for someone to work around 25 hours per week, or more as needed. Currently we need someone to be available from 3:45pm - 11:00pm on Wednesday or Thursday, Friday, and Saturday each week. Core Responsibilities: ============================================== · Enter new customer orders into computer · Answer customer calls quickly and efficiently · Provide excellent customer service, as well as service to our own employees Required Skills: ============================================== · Excellent customer service skills · Must be able to pass a TSA background check · Excellent verbal and phone skills · Working Computer knowledge · Typing skills · Organized, detail-oriented and multi-task capable Desired Skills: ============================================== · Reliable · Experience in customer service 1. What, if offered the position as CSR, would you be able to bring to our company? To be considered for this position, please answer the following question and include a resume. You MUST both answer the question and submit a resume. Please do not call to setup an interview. Salary/Wage: $10 per hour starting pay Status: Part-time Shift: Nights and Weekends • Location: Tempe • Post ID: 9340468

Job Title: Looking for a CSR Company: Location: Tucson, AZ Description: We are looking for a Customer Service Representative to help us with our overall customer service, front desk tasks, and incoming phone call distribution. Main Responsibilities: * Provide customer service support to the administrative, sales and marketing teams day to day * Create inventory and sales reports in Microsoft Excel with information from a different sources * Answer and distribute incoming phone calls * Ensure that the client is not only satisfied; but impressed with our product and service * Investigate, handle objections and document calls in contact management system * Must be able to stay organized and pay close attention to details. * Handle flow of paperwork and work with accounting on invoicing and shipping problems Qualifications: * Excellent communication and customer service skills * 1 year of previous customer service experience or related experience desired * Advanced computer proficiency required with MS Excel and Word * Must be self-directed and capable of working under minimal supervision * Excellent attention to detail, and organizational ability * Strong customer service orientation and communication

Job Title: CUSTOMER SERVICE REPRESENTATIVE Company: M & S TRANSPORTATION Location: Phoenix, AZ Description: Department:    Operations-Communications Center Reports To:      Inbound Manager FLSA Status:    Hourly   ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide exceptional quality of service and assist customers Adhere to daily  work schedule Answer all incoming calls and enters trip requests, as well as direct calls for administration Check rates for potential passengers and provide general information on services Handle all callbacks Research customer concerns and provide information to the dispatcher If unable to help customer, the CSR will call on the Room Lead for assistance Stay current on all service policies, procedures and orientation updates   KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE POSITION: At least six months customer service Type 25 words per minute Available to work all schedules Computer experience required Strong listening and verbal skills Demonstrates teamwork and problem-solving skills   EDUCATION/EXPERIENCE: High School Diploma or equivalent   LANGUAGE SKILLS: Bilingual a plus but not required   ***NO PHONE CALLS ***EMAIL RESUME TO:     Register to View -transportation.vpweb.com

Job Title: Retail Branch Customer Service Coordinator Company: Jones Lang LaSalle Location: Phoenix, AZ Description: Responsibilities ADMINISTRATIVE amp CUSTOMER SERVICE Address tenant and owner complaints with janitorial and security staff in a timely and courteous manner to ensure full resolution and client/customer satisfaction. Provide administrative support to the Remote Locations Manager Support all staff by providing Time Keeping, Matrix Monitoring amp Correction, resolution forms, work order reports, purchase orders, and other general office support. Facilitate meeting room reservations and set ups coordinate special events. Strong team player with ability to work in a fast paced environment. Communicates information regarding events, facility issues and scheduled work and fire drills to all building tenants. Coordinate Ergonomic Evaluations and Supplies Purchases (through Ariba) Takes on special projects such as working with design vendors in updating CAD drawings Invoice amp Record Retail Tenant Utility Charges Train new employees in the use of FSR and SSR requests New Employee Setups Phone, Computer, Badge amp After hours access Scan and add items to manage database Maintain database of branch info (property management, emergency contacts, service provider information) Update matrices and maintain files for branches as needed Process accounts payable for call center and western branches input invoices into database for tracking, prepare transmittal and ship to A/P headquarters, maintain files for all invoices, research invoice submission inquiries Research lease issues for branches, working with property manager to resolve areas of uncertain responsibility Invoice coding for branch and UST locations Qualifications Associates degree (A.A.) from two year college or university and minimum of three years related experience Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak proficiently and professionally both over the phone and in person. Proficient in MS Word, Excel, and Access, Internet software, and E mail. Capability of developing proficient knowledge of other standard software programs including email and of accessing information on Delphi through the Internet. Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week. Felony background checks and drug test required. *Interested candidates please contact Charles Smith at Register to View Equal Employment Opportunity

Job Title: Customer Service Representative Company: Allegis Group, Inc. Location: Phoenix, AZ Description: The Customer Service Representative is responsible for providing contact with Clients and customers. This is principally done through receiving or placing phone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized tracking system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner, Training is paid and will run for 6 weeks. Duties Include: Contacts are varied - the client is more concerned with good customer service rather that volume of calls. Follows standard screens/scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels of guidance. Knowledge of company products and services and can translate calls for various Assurant offices as needed. Experience: 2-3 years of related experience in the function of similar activity outside the company. Has knowledge & experience with computer system and company products & services Skills: Applies basic skills learned and begins to develop advanced problem solving skills to the position. Learns how to assess customer needsRequired Skills: customer service, CALL CENTER CUSTOMER SERVICE, CUSTOMER SERVICE CLAIMS, PROPERTY AND CASUALTY INSURANCE, PROPERTY CLAIMS, PROPERTY CLAIMS ADJUSTINGPeople. Service. Performance. These values are the foundation of the culture at Allegis Group and our family of companies. Become part of a company that cherishes its people. We offer an excellent salary and benefits package...and a place where you can grow and excel. Allegis Group and its subsidiaries are equal opportunity employers.

Job Title: Insurance Inbound Call Center Reps. Wanted Now!! Company: Silicon Valley Staffing Group Location: Tempe, AZ Description: Our client has a huge and urgent need for several Inbound Call Center Reps. If you are looking for a new opportunity to grow with a company that is a leader in the Financial industry, we want to talk to you immediately. Our client is one of the fastest growing financial services companies in the country, and their newest state–of–the–art inbound call center is located in Chandler.  If interested and you have at least 2 years of very recent CAll Center experience please send your resume to Register to View       If you have all of the following send your resume immediately so I can explain the job in further detail.   * You must have at least 2 years of call center experience.   This is by far the most important thing and it is mandatory no exceptions.  * Insurance/Mortgage experience is highly preferred  * Bilingual (Spanish/English) is a plus but not mandatory   * You must be available to work any 8 or 10 hour shift between the hours of 5am and 9pm Monday through Friday 5am – 8pm and Saturday   * You like talking to people on the phone.   * You have excellent verbal communication skills.   * You are a quick learner and have a desire to grow in the future.   * Requires expertise in customer retention and customer service.   * Should also be familiar with Windows–based systems.   * PC proficiency (MS Office)   * Experience working with multiple windows at the same time.   * Ability to navigate the Internet.   * If intersted please send your resume to Register to View

Job Title: PART TIME CUSTOMER SERVICE REPRESENTATIVE Company: Location: Phoenix, AZ Description: Safe Harbor ? Arizona?s Leading Interlock Provider Account Analyst/Customer Service Representative/Sales Representative www.azsafeharbor.com Part Time Monday - Friday 12:30 pm to 5:00 pm & Saturday 10:00 am to 3:00 pm $9.00 per hour depending on experience, evaluation after 90 days Duties include answering phones, setting appointments, taking payments by phone, filing, opening client files, managing client disputes, resolving matters on delinquent accounts, upgrading account services on existing clients, strong ability to research and analyze information, and demonstrate the highest level of customer service. Answering customer questions and following Safe Harbor procedures. Qualifications include 1-2 years of recent experience in answering a high volume of phone calls, strong basic math skills, excellent oral and written communication skills, collections skills and the ability to type a minimum of 30 words per minute. Must have professional and persuasive communication skills and negotiation skills, a self-motivated with strong decision making and problem solving abilities. Applicant must be skilled with PC and Microsoft Operating Systems software, a variety of telephone equipment, including headset or handset. Bi-Lingual is a plus. ESSENTIAL RESPONSIBLITIES: The duties and responsibilities listed below are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job. The immediate supervisor and the employee should mutually establish detailed job duties and responsibilities. - Provide excellent customer service to customers via phone and face-to-face. - Contact or attempt contact with customers at all stages of delinquency (30-60 days past due). - Negotiate payment arrangements with customers, such as ?Promises To Pay? (PTP), electronic check payments or automatic withdrawal as requested by the customer. - Maintain positive working relationships with other Safe Harbor employees. - Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis. - Assist in training or developing the skills of other Safe Harbor Representatives as requested by Management. Hiring is contingent on passing a complete background check. Safe Harbor greatly values diversity and is an equal opportunity employer.

Job Title: Customer Service Representative Company: The First American Corporation Location: Phoenix, AZ Description: Start 2010 with a new exciting career with a Fortune 500 company.If you are looking for exciting new opportunities for growth where you can make a difference, come and be a part of our new First American Home Buyers Protection team in Phoenix, Arizona.We are looking for ENTRY LEVEL representatives that want to join a growing call center. If you have previous customer service related experience, please apply.We are looking for BILINGUAL representatives to service our diverse customers. Spanish is strongly preferred.First American Home Buyers Protection offers home owners a home warranty plan that covers the cost of the repair or replacement of specific mechanical defects in the home. We are opening a brand new call center and we are looking for you to join our team. If you are career focused, seek opportunities for growth, and have previous customer service related experience, we want to talk to you. We offer our new team members:• Health, dental and vision care.• 401(k) retirement savings plan that includes a discretionary company match tied to profitability.• Long-term and short-term disability insurance.• Basic and voluntary life and accidental death insurance.• Flexible Spending Accounts (Health and Dependent Care).• Employee Assistance Program.• Discounted employee stock purchase program.• Voluntary group legal, auto and long-term care insurance.• Settlement Services reimbursement program.• Company credit union.• Diverse shift schedule.APPLY TODAY!!!! Many shifts are available. We are waiting to meet you.The Claims Resolution Representative is responsible for:• Answering incoming level one calls from customers regarding new claims and existing claims.• Document all calls in FALCON under a 3 step process.• Process claims for homeowners and assist with warranty coverage inquiries.• Create work items from Claim and/or work orders. • Cancel or re-open claims or work orders.• Provide homeowners with all relevant information pertaining to the contract, claim or work order.• Handle various dispatch activities.• Resolve homeowner and contractor scheduling conflicts. Qualifications• High School Diploma or equivalent a must.• Proven customer service skills.• Fluent in Spanish is strongly preferred.• Excellent oral, written communication skills and listening skills.• Must be able to clearly and effectively communicate to customers and inside teams.• Good organizational skills with the ability to multi task, prioritize, and follow up.• Demonstration of teamwork skills and initiative a must.• Ability to work under pressure and remain flexible to changing schedules and demands.• Ability to apply common sense, understanding and problem solving.• Type at least 30 words per minute required.• Working knowledge of Microsoft Office• Basic math skills required.• Knowledge of the Real Estate or mortgage industry a plus.BenefitsFirst American offers an empowered work environment that encourages creativity, initiative and professional growth. Our salaries are competitive and we offer an extensive benefits package, including:• Health, dental and vision care• 401(k) retirement savings plan that includes a discretionary company match tied to profitability• Voluntary Long-term and short-term disability insurance• Basic and voluntary life and accidental death insurance• Flexible Spending Accounts (Health and Dependent Care)• Employee Assistance Program• Discounted employee stock purchase program• Voluntary group legal, auto and long-term care insurance• Settlement Services reimbursement program• Company credit union The First American Corporation is an Equal Employment Opportunity/Affirmative Action employer. Qualified applicants are considered for employment and employees are treated during employment without regard to race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status, or any other characteristic protected by state or federal law.Individual is responsible to adhere to First American Corporation?s and department?s compliance and information security policies, practices, and procedures, including the handling of systems and data, in the performance of the role.   |   Email This Job   |   Company Jobs