Customer Service Jobs in Yuma, Arizona

Job Title: Call Center Supervisor needed! Company: Location: Yuma, AZ Description: **Please note this is a temp to perm position. ** **If interested please send me your most updated resume as well as your hourly pay requirements** Description: Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Responsible for supervising Call Center agents, Floor Leads, and the Staff Coordinator. Gives direction regarding project work, daily activities, and is the first escalation point for employee issues. Monitors all Call Center activities and provides coaching and disciplinary action as necessary. Requirements: Bachelor's degree and 2-4 years management/supervisor experience with a staff of 20+ employees. Prefer Call Center Management/Supervisor experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Customer Service Supervisor Company: Location: Yuma, AZ Description: NCO - Show all jobs for NCO Title: Customer Service Supervisor Location: AZ-Yuma NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States. Principal Responsibilities * Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Services Department. * Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner. * Maintain accurate documentation and recording in required systems. * Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met. * Ensure excellent customer services by training employees and providing feedback to existing employees regarding areas of improvement and development. * Maintain diplomacy and tact when dealing with upset or escalated calls. * Ensure all staff are recording track of daily calls. * Accountable for all decisions, actions, and directives with respect to job responsibilities. * Responsible for progressive discipline with regards to attendance, perfomance, and all aspects of company policy up to and including termination. * Follow up in a timely manner to ensure customer satisfaction. * Knowledge, understanding, compliance, and enforcement of all Federal, State, and Local laws and regulations. * Knowledge, understanding, and compliance with NCO policies and procedures. * Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Perform other duties as assigned by management. * Associates Degree or equivalent in relevant work experience. * 2-4 years Customer Service/ Supervisory experience. * Ability to maintain the highest level of confidentiality. * Ability to motivate employees and lead by example. * Ability to prioritize and work in multi-tasked environment. * Ability to adapt to a flexible schedule. * Proficient personal computer skills, including Microsoft Office. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan Work Environment: * Office environment * Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA --> Title: Customer Service Supervisor Location: AZ-Yuma NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States. Principal Responsibilities * Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Services Department. * Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner. * Maintain accurate documentation and recording in required systems. * Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met. * Ensure excellent customer services by training employees and providing feedback to existing employees regarding areas of improvement and development. * Maintain diplomacy and tact when dealing with upset or escalated calls. * Ensure all staff are recording track of daily calls. * Accountable for all decisions, actions, and directives with respect to job responsibilities. * Responsible for progressive discipline with regards to attendance, perfomance, and all aspects of company policy up to and including termination. * Follow up in a timely manner to ensure customer satisfaction. * Knowledge, understanding, compliance, and enforcement of all Federal, State, and Local laws and regulations. * Knowledge, understanding, and compliance with NCO policies and procedures. * Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Perform other duties as assigned by management. * Associates Degree or equivalent in relevant work experience. * 2-4 years Customer Service/ Supervisory experience. * Ability to maintain the highest level of confidentiality. * Ability to motivate employees and lead by example. * Ability to prioritize and work in multi-tasked environment. * Ability to adapt to a flexible schedule. * Proficient personal computer skills, including Microsoft Office. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan Work Environment: * Office environment * Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA City: Yuma State: AZ Zip: 85366 Country: United States of America Job ID: ncogroup-100000576 Job Channel: USA-AZ Customer Service Posted: 02/14/10

Job Title: CUSTOMER SERVICE ASSISTANT Company: El Centro Regional Medical Center Location: El Centro, CA Description: Under the director supervision of the Director of the Child Development Center, the Customer Service Assistant will transport children from public schools to our facilities.  Performs diversified duties in the Center and follows standard practices and complies with regulatory and Center requirements.Will have excellent communication and customer service skills and be able to communicate effectively with children and other employees.Must possess and maintain a valid California Drivers License and be eligible for insurance coverage through the Hospital's carrier; andMust be certified in CPR through the American Heart Association; andMust be certified in First Aid; andFingerprint Clearance.

Job Title: Customer Service Specialist Company: Location: El Centro, CA Description: Our Healthcare client currently has multiple openings for Customer Service Reps in San Diego County (Mira Mesa area). These are immediate needs. Rates are anywhere from $10-14/HR depending on your experinece. If you are interested please send your resume to: Register to View Description The Customer Service Specialist is responsible for handling inbound calls in a busy call center environment from members, clinicians, and facilities. This position is responsible for verifying eligibility, quoting behavorial health benefits, helping members to obtain referrals to network clinicians, provide routine authorizations, provide claim status and problem solve in resolution of claims issues. Candidate must possess a high level of customer service skills with the ability to de-esculate difficult callers. Candidate must have proven mulit-tasking skills, be computer literate with proficiency in Microsoft Office. Must haves: Inbound outbound call center background Health care claims experience Medical terminology 8 am ? 5 PM Mon ? Fri. Thank you -- Scott Parrott Register to View