Customer Service Jobs in Youngtown, Arizona

Job Title: Customer Service Rep - Glendale, AZ Company: Labor Ready Location: Glendale, AZ Description: Overview: Are you searching for career growth in an exciting industry?  Labor Ready, a TrueBlue company, is now hiring a permanent, full-time Customer Service Representative in your area.  We're a multi-brand, international organization with multiple career paths available!Some of the exciting features of this opportunity include:Career growth.Competitive salary.Tuition Reimbursement.Monthly bonus potential.Excellent benefits package.Fast-paced work environment.In this role, building relationships with both customers and temporary employees is essential as well as assisting branch management with sales and customer service.  This is an excellent opportunity to start learning the management ropes and to define your own career path in either operations or sales. In fact, over half of our Branch Managers were promoted from their former Customer Service Representative roles!  With Labor Ready, the possibilities are endless. The expected work schedule for this position is Monday-Friday, 9:30am-5:30pm and some Saturdays. Responsibilities: Responsibilities include:Frequent cold-calling and appointment setting.Call existing customers to generate repeat sales.Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work. Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location. Drive temporary workers to and from job sites as needed (mileage compensated).Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.Assist in worker payout and process payroll from completed work tickets. Required Skills and Experience: Successful CSR skills and characteristics:High school diploma or GED required; One year of college or technical training preferred.Must have valid driver's license and a car that can be used for work.2 years sales or appointment setting experience preferred.Highest commitment to quality customer service.Excellent communication skills, both written and verbal.Strong computer skills; Ability to learn and work with new programs.Bilingual language skills a plus. TrueBlue, Inc. is an Equal Opportunity Employer.  We embrace diversity at all levels of our organization and encourage all qualified employees to explore this opportunity. NOTICE REGARDING BACKGROUND CHECKS:Labor Ready will conduct a background check to verify the information contained in your application for employment and to help determine whether you are a suitable candidate for such employment. The background information obtained may include, but is not limited to, information about educational history, prior employment, criminal record, driving record verification and a drug test. If Labor Ready intends to use any information obtained through this background check in whole or in part in making an adverse employment decision, you will be provided with a (1) a copy of your background report and (2) a written summary of your rights under the Fair Credit Reporting Act.

Job Title: Customer Service Representative - Glendale, AZ Company: Liberty Mutual / Equest Location: Glendale, AZ Description: Boston-based Liberty Mutual Group is a diversified global insurer and fifth largest property and casualty insurer in the U.S. based on 2008 direct written premium. The Company also ranks 86th on the Fortune 500 list of largest corporations in the U.S. based on 2008 revenue. As of December 31, 2008, Liberty Mutual Group had $104.3 billion in consolidated assets, $94.2 billion in consolidated liabilities and $28.9 billion in annual consolidated revenue.Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire and surety.Liberty Mutual Group (www.libertymutualgroup.com) employs over 45,000 people in more than 900 offices throughout the world.Advance your Customer Service career at Liberty Mutual.   For the second consecutive year Liberty Mutual was certified by J.D. Power and Associates for "An Outstanding Customer Service Experience".  During the J.D. Power and Associates survey customers gave Liberty Mutual high scores for representatives' courtesy, knowledge, concern, useful information, and overall service.   As a Liberty Mutual Customer Service Representative, you will be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual's mission of "helping people live safer, more secure lives. Our success depends on delighting our customers, and each day our customer service professionals live up to that responsibility.   As a Customer Service Representative, you will perform a full range of customer service activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures.     Responsibilities:  Provide exceptional customer service by responding to all inbound customer calls and written correspondences.Build rapport with each customer.  Actively listen to customers requests and inquires.Retain policyholders who inquire about canceling through open listening, negotiation and policy review.Proactively identify and communicate policy transactions and impact to customer billing. Evaluate and make decisions regarding exceptions to payment plan and fees. Make alternate payment arrangements.Manage and utilize time effectives to ensure department meets requires service levels for improved customer satisfaction results.   Qualifications: Associates degree in business related field or equivalent training or a minimum of 6 months related work experience.Prior customer service experience is preferred.Appropriate licenses upon hiring/training, along with passing a Proficiency Assessment required.Knowledge of insurance products, plan and programs in a customer service environment a plus.Excellent communication and interpersonal skills are required.Ability to review, record and organize data from a variety of sources with no prescribed format is essential.  Benefits: We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and Company paid pension planMedical coverageDental coveragePaid time-offPay-for-PerformanceDiscounts on automobile and homeowner's insuranceDiscount fitness membershipsFlexible spending accountsTuition reimbursementVision care coverageWork/Life resourcesCredit Union membershipEmployee and Dependent life insuranceDisability insuranceLong-term care insurance  Overview: We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way   We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.    We believe our employees take pride in knowing that they help people live safer more secure lives everyday.    Responsibility. What's your policy?

Job Title: Customer Service Representative - Glendale, AZ Company: Liberty Mutual Insurance Company Location: Glendale, AZ Description: Advance your Customer Service career at Liberty Mutual.For the second consecutive year Liberty Mutual was certified by J.D. Power and Associates for An Outstanding Customer Service Experience. During the J.D. Power andAssociates survey customers gave Liberty Mutual high scores for representatives courtesy, knowledge, concern, useful information, and overall service.As a Liberty Mutual Customer Service Representative, you will be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutuals mission of helping people live safer, more secure lives. Our success depends on delighting our customers, and each day our customer service professionals live up to that responsibility.As a Customer Service Representative, you willperform a full range of customerservice activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures.Responsibilities:Provide exceptional customer service by responding to all inbound customer calls and written correspondences.Build rapport with each customer. Actively listen to customers requests and inquires.Retain policyholders who inquire about canceling through open listening, negotiation and policy review.Proactively identify and communicate policy transactions and impact to customer billing.Evaluate and make decisions regarding exceptions to payment plan and fees.Make alternate payment arrangements.Manage and utilize time effectives to ensure department meets requires service levels for improved customer satisfaction results.

Job Title: Customer Service Representative Company: DISH Network Location: Glendale, AZ Description: Technical Service Representative Technical Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution Job Duties and Responsibilities Provide quality technical support service through one-call resolution to establish a long-term customer relation Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support Assist customers with their billing and payments needs and accepting payments via credit card Sell multiple entertainment products and services as well as hardware systems and accessories Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc Maintaining a professional appearance, behavior, and conduct Effectively work with peers in a team focused environment Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position Education and Experience High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred. Skills and Qualifications Excellent oral and written communication skills Proficient with Windows 95 or higher Ability to work as part of a team Strong organizational, time management, problem solving and multitasking skills We are a Drug Free Workplace Dish Network is an Equal Opportunity Employer Job requirements Minimum Age 18+ years old Additional Additional Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to sit, talk, and hear Available to work various schedules including weekends, holidays and evenings

Job Title: Retail Associate - Customer Service Company: Cabela's  Location: Glendale, AZ Description: Cabela's Retail, Inc is hiring 2 Part time Customer Service Associates for our Retail Showroom in Glendale, Az. These positions are a critical link to our customers. This is an exciting opportunity for all outdoor enthusiasts. *For appropriate and accurate consideration for this position, please attach a cover letter along with your resume outlining your specific job related experience, as well as any specific outdoor experience and/or interest you may have. This position's duties include: Receives incoming calls and resolves customer questions and problems in accordance with company guidelines Operates cash register to total customer purchases Prepares retail and mail order returns, as well as will calls, layaways, rush orders and other special orders Prepares various paperwork such as weekly phone count sheets and daily customer comment sheets and forwards to appropriate personnel Completes paperwork for holds, hard copies, shipping firearms, and other related paperwork Issues gift certificates and research lost gift certificates as needed Wraps gifts as requested Performs other duties as assigned by management This position requires: Must be a Customer Service oriented team player and have the ability to pay close attention to detail Must have the ability to effectively communicate with customers and other business contacts in a courteous and professional manner Ability to handle complex customer issues in a diplomatic manner Knowledge of customer service practices and principles and all cash register operations Skill in operating computerized cash register Skill in operating personal computer, various software packages and retail computer information systems Skill in operating various office equipment such as: calculator, adding machine, copy machine, facsimile machine, and telephone system Must have a high school diploma, or equivalent Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts Qualified candidates should have solid knowledge and at least 1 year of experience in the following areas: Handling Customer returns and exchanges Running a Computerized Retail register system Counting & Handling Money & Credit Card Transactions Resolving Customer issues and concerns Cabela's offers a competitive salary and comprehensive benefits package including, generous product discounts, 401K savings plan, and Health and Dental coverage for you and your family. Cabela's is an Equal Opportunity Employer. Modify / Close Posting

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Glendale, AZ Description: Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience

Job Title: Customer Service Representative Company: Western Refining, Inc. Location: Phoenix, AZ Description: The ideal candidate will be results driven and have a demonstrated ability to proactively identify customer?s specific fuel or lubricant needs through strong listening skills and compassion, being detail oriented, communicating with clarity and conciseness and taking ownership of assigned account service responsibilities. Assist sales and marketing staff providing customer service to new and existing customers in a high volume fast paced environment processing order fulfillments and providing customer issue resolution through timely follow-up while meeting productivity and accuracy standards. Demonstrate Business to Business (B2B) inbound sales expertise providing professional customer service leadership and coordinating customer service efforts with other company departments to include sales, marketing, accounting and logistics. Promote company-wide sales efforts through B2B development researching information on industry-specific partnerships, establishing pricing methods, recommending resource allocation and cultivating consultative relationships with strategic customers, using deep product and industry knowledge to implement effective solutions. Enhance customer relations through customer satisfaction and retention by monitoring customer service metrics. Identify and develop opportunities to improve products, services or issue resolutions. Builds and maintains successful business partnerships with key customers. Foster an environment that supports cooperation and cohesiveness within the customer service team. Comply with company procedures to provide unmatched excellence in customer service.

Job Title: Associate Director of Admissions/Call Center Manager-EVR Company: Kaplan, Inc. Location: Phoenix, AZ Description: Purpose of the Job/Principal Responsibilities:The Associate Director of Admissions is responsible for the management of the overall performance of the team along with being the coach, motivator, and mentor of a team of 20 or more. The goal of the ADOA is to instill a sense of team responsibility, team leadership, and ultimately improve the student start and retention rate through quality customer service, team performance, and follow up. An integral part of the ADOA position is to coach the Team Leaders and ensure the skill development of the team.Typical activities for an Associate Director of Admissions include:• Manages Admissions Advisors and ay-to-day Admissions activities.• Coaches and ensures the skill development of the team.• Uses his/her expertise to coach team members and ultimately increase the teams overall conversion and start rates. • Provides ongoing training for all team members.• Schedules lead distribution to Advisors.• Implements and monitors student follow up procedures.• Ensures Advisor accuracy with regard to student status changes in the CRM.• Motivates and supports team members.• Keeps team tracking boards up-to-date and accurate.• Uses metrics to analyze and improve team member production.• Maintains communication with management.• Provides feedback necessary to improve the student start process. • Achieves team performance standards and leads the team in the accomplishment of meeting assigned goals. • Knows, maintains, adheres to and complies with all applicable corporate policies, state and federal regulations and follows all Standard Operating Procedures.• Maintains knowledge of programs offered and takes responsibility for keeping current with program changes and new programs offered.• Participates in programs for self-improvement and professional development especially as it relates to coaching.• Facilitates inter-departmental communications to help create a positive, team-oriented atmosphere.• Performs all interactions with the highest level of customer service and professionalism.• Performs various other duties as assigned by Management.Experience Required:• Bachelor’s degree from an accredited school required. Note: Internal candidates must either (1) possess an associate’s degree from an accredited school and (2) be currently enrolled in an accredited bachelor’s degree program, or be currently enrolled in an accredited bachelor’s degree program.• Positive support regarding managerial decisions.• Product and procedural knowledge• Positive attitude and willingness to help others• Successful managerial experience of at least 2 years• Capable of accomplishing multiple tasks within specific periods of time• NOTE: Internal candidates are expected to have successfully completed the Emerging Manager management development program and need to have achieved goal for at least two full cycles in a row and achieve aggregate goal for the current year. Position Requirements /Scope of the Job/ Skills Required:• Must be able to work at least two evenings per week and periodic weekends if necessary• Ability to answer complicated Admissions questions accurately and in detail• Ability to deliver outstanding customer service by telephone, e-mail, and other mediaMeasurement of Success:Associate Director of Admissions will be evaluated based on (a) ability of individuals and team to meet established performance metrics; (b) ability to produce daily and weekly team tracking reports on time and accurately (c) ability to coach, train and use coaching tools provided during training; (d) ability to work effectively leading a team, both within and across Kaplan University departments; (e) team retention; and (f) attitude and enthusiasm.

Job Title: Customer Service Representative (Arizona) Company: LogistiCare Location: Phoenix, AZ Description: Qualified candidates must have a High School Diploma or GEDExperience:-Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry requiredSkills:-Excellent customer service and phone skills-Strong verbal communications, problem solving, time management and organizational skills-Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team a must.-Bi-lingual a plus.Competencies:-Communication, Oral - Ability to communicate effectively with others using the spoken word-Communication, Written - Ability to communicate in writing clearly and concisely-Customer Oriented - Ability to take care of the customers’ needs while following company procedures-Interpersonal - Ability to get along well with a variety of personalities and individuals-Reliability - The trait of being dependable and trustworthyEnvironmental and Working Conditions:-Entire work time is conducted in an office setting.Physical and Mental -Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation’s leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.We are seeking full-time Customer Service Representatives (CSRs) for our operations center in Phoenix, AZ. Shifts will be between the hours of 10:00 am to 8:00 pm. Candidates must be available to work holidays and occasional weekend work may be required.Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, perform all gatekeeping functions related to trip authorization, document and resolve complaints and issues.LogistiCare is an Equal Opportunity Employer.

Job Title: Associate Director of Admissions/Call Center Manager-EVR Company: Kaplan Location: Phoenix, AZ Description: Kaplan Inc. - Job details Kaplan Inc. | Join Our Team   Job details   Job TitleAssociate Director of Admissions/Call Center Manager-EVRKaplan DivisionKaplan UniversityCityPhoenixState/ProvinceArizonaPosition TypeFull TimeJob LevelManagementJob DescriptionPurpose of the Job/Principal Responsibilities:The Associate Director of Admissions is responsible for the management of the overall performance of the team along with being the coach, motivator, and mentor of a team of 20 or more. The goal of the ADOA is to instill a sense of team responsibility, team leadership, and ultimately improve the student start and retention rate through quality customer service, team performance, and follow up. An integral part of the ADOA position is to coach the Team Leaders and ensure the skill development of the team.Typical activities for an Associate Director of Admissions include:• Manages Admissions Advisors and ay-to-day Admissions activities.• Coaches and ensures the skill development of the team.• Uses his/her expertise to coach team members and ultimately increase the teams overall conversion and start rates. • Provides ongoing training for all team members.• Schedules lead distribution to Advisors.• Implements and monitors student follow up procedures.• Ensures Advisor accuracy with regard to student status changes in the CRM.• Motivates and supports team members.• Keeps team tracking boards up-to-date and accurate.• Uses metrics to analyze and improve team member production.• Maintains communication with management.• Provides feedback necessary to improve the student start process. • Achieves team performance standards and leads the team in the accomplishment of meeting assigned goals. • Knows, maintains, adheres to and complies with all applicable corporate policies, state and federal regulations and follows all Standard Operating Procedures.• Maintains knowledge of programs offered and takes responsibility for keeping current with program changes and new programs offered.• Participates in programs for self-improvement and professional development especially as it relates to coaching.• Facilitates inter-departmental communications to help create a positive, team-oriented atmosphere.• Performs all interactions with the highest level of customer service and professionalism.• Performs various other duties as assigned by Management.Experience Required:• Bachelor’s degree from an accredited school required. Note: Internal candidates must either (1) possess an associate’s degree from an accredited school and (2) be currently enrolled in an accredited bachelor’s degree program, or be currently enrolled in an accredited bachelor’s degree program.• Positive support regarding managerial decisions.• Product and procedural knowledge• Positive attitude and willingness to help others• Successful managerial experience of at least 2 years• Capable of accomplishing multiple tasks within specific periods of time• NOTE: Internal candidates are expected to have successfully completed the Emerging Manager management development program and need to have achieved goal for at least two full cycles in a row and achieve aggregate goal for the current year. Position Requirements /Scope of the Job/ Skills Required:• Must be able to work at least two evenings per week and periodic weekends if necessary• Ability to answer complicated Admissions questions accurately and in detail• Ability to deliver outstanding customer service by telephone, e-mail, and other mediaMeasurement of Success:Associate Director of Admissions will be evaluated based on (a) ability of individuals and team to meet established performance metrics; (b) ability to produce daily and weekly team tracking reports on time and accurately (c) ability to coach, train and use coaching tools provided during training; (d) ability to work effectively leading a team, both within and across Kaplan University departments; (e) team retention; and (f) attitude and enthusiasm. #navcontainer #frmGQClose #navcontainer #pageheaderOpportunity #fun1 #fun2 #fun3 #fun4 #nav li ul http://jobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=375&siteid=138&AReq=11048BR&codes=WPD