Customer Service Jobs in Tolleson, Arizona

Job Title: Customer Service Representative - Training Available Company: MG Careers Location: Glendale, AZ Description: Customer Service Representative - up to $17 per hour - Training Available Find Customer Service positions here Job descriptionPosition: Customer Service RepStatus: Full-time or Part-timeCategory: Customer Service You are applying for a position as an Customer Service Representative. Customer Service positions offer a rewarding work experience for motivated candidates. Customer Service representatives typically answer questions, field complaints and deal with various consumer concerns about a company’s products or services. To be successful as a customer service rep individuals must be able to handle customers on the phone or online in a courteous, respectful and professional manner. Customer Service reps typically perform the following duties: Maintain knowledge of company's products and servicesAbility to maintain professional and courteous in face of customer adversityGood interpersonal skillsGood phone and communication skillsAbility to use computer systems to fulfill job obligations While a college degree is not mandatory, you will find salaries considerably higher should you have a degree, certificate or are currently enrolled in a business or administrative program. dy tr

Job Title: Customer Service Representative Company: DISH Network Location: Glendale, AZ Description: Technical Service Representative Technical Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution Job Duties and Responsibilities Provide quality technical support service through one-call resolution to establish a long-term customer relation Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support Assist customers with their billing and payments needs and accepting payments via credit card Sell multiple entertainment products and services as well as hardware systems and accessories Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc Maintaining a professional appearance, behavior, and conduct Effectively work with peers in a team focused environment Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position Education and Experience High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred. Skills and Qualifications Excellent oral and written communication skills Proficient with Windows 95 or higher Ability to work as part of a team Strong organizational, time management, problem solving and multitasking skills We are a Drug Free Workplace Dish Network is an Equal Opportunity Employer Job requirements Minimum Age 18+ years old Additional Additional Information Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to sit, talk, and hear Available to work various schedules including weekends, holidays and evenings

Job Title: Retail Associate - Customer Service Company: Cabela's  Location: Glendale, AZ Description: Cabela's Retail, Inc is hiring 2 Part time Customer Service Associates for our Retail Showroom in Glendale, Az. These positions are a critical link to our customers. This is an exciting opportunity for all outdoor enthusiasts. *For appropriate and accurate consideration for this position, please attach a cover letter along with your resume outlining your specific job related experience, as well as any specific outdoor experience and/or interest you may have. This position's duties include: Receives incoming calls and resolves customer questions and problems in accordance with company guidelines Operates cash register to total customer purchases Prepares retail and mail order returns, as well as will calls, layaways, rush orders and other special orders Prepares various paperwork such as weekly phone count sheets and daily customer comment sheets and forwards to appropriate personnel Completes paperwork for holds, hard copies, shipping firearms, and other related paperwork Issues gift certificates and research lost gift certificates as needed Wraps gifts as requested Performs other duties as assigned by management This position requires: Must be a Customer Service oriented team player and have the ability to pay close attention to detail Must have the ability to effectively communicate with customers and other business contacts in a courteous and professional manner Ability to handle complex customer issues in a diplomatic manner Knowledge of customer service practices and principles and all cash register operations Skill in operating computerized cash register Skill in operating personal computer, various software packages and retail computer information systems Skill in operating various office equipment such as: calculator, adding machine, copy machine, facsimile machine, and telephone system Must have a high school diploma, or equivalent Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts Qualified candidates should have solid knowledge and at least 1 year of experience in the following areas: Handling Customer returns and exchanges Running a Computerized Retail register system Counting & Handling Money & Credit Card Transactions Resolving Customer issues and concerns Cabela's offers a competitive salary and comprehensive benefits package including, generous product discounts, 401K savings plan, and Health and Dental coverage for you and your family. Cabela's is an Equal Opportunity Employer. Modify / Close Posting

Job Title: Customer Service Rep I Company: Marshall & Ilsley Corporation Location: Glendale, AZ Description: Responsibilities PRIMARY FUNCTION: Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department. BASIC QUALIFICATIONS: 6 months Customer Service Experience

Job Title: Customer Service Representative Company: Safelite AutoGlass Location: Phoenix, AZ Description: Safelite AutoGlass, a member of the Belron US family of retail auto glass companies, is the nation's leading provider of auto glass repair and replacement services.  As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States.  Take a look - we think you'll like what you see!Safelite AutoGlass is looking for a Customer Service Representative to join our team.  This position answers incoming customer phone calls and processes claims for auto glass service within our new contact center located in Phoenix, Arizona!  ResponsibilitiesProfessionally answers incoming phone calls from policy holders, insurance agents, and/or auto glass shopsAccurately enters auto glass loss information into the production databaseVerifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the information to the customerUsing the production/shop locator system, locates an auto glass vendor that can service the customer’s vehicle quickly and convenientlyUsing knowledge of auto glass parts qualifies the damage for a windshield repair or selects the appropriate glass part for replacementUses the appointment scheduling system in production to schedule appointments for service at Safelite store locations, or contacts non-Safelite vendors to arrange an appointment for the customerUses knowledge of other accounts to assist in answering phone calls if calls are holdingAssists in the training and orientation of new associates upon request.RequirementsHigh school diploma or equivalent Prior experience in customer service Knowledge of computer and telephone systemsKnowledge of auto glass products, installation and repair proceduresKnowledge of scripting and claim processing procedures for the assigned insurance company.Ability to operate computer and telephone systems while seated for extended periods of time.Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers.If interested in this opportunity, please apply now via the link below: https://www6.ultirecruit.com/BEL1001/jobboard/NewCandidateExt.aspx?__JobID=1179   Want to learn more about the opportunity?  Come and see us at the following events to learn more about Safelite AutoGlass and the exciting opportunity to work in our new facility! Thursday, February 4, 2010Arizona State University - Campus Career Fair10:00am - 4:40pm Saturday, February 6, 2010Hyatt Place Phoenix - Open House1422 West Bass Pro DriveMesa, Arizona 8520110:00am - 2:00pm Sunday, February 7, 2010Hyatt Place Phoenix - Open House1422 West Bass Pro DriveMesa, Arizona 8520112:00pm - 4:00pmlanguage=javascript>language=javascript> Submit your resume by clicking on the Apply Now button. About Us Safelite AutoGlass®, the nation's leading provider of auto glass repair and replacement services, is a member of the Belron US family of retail auto glass companies. Belron® US, a subsidiary of Belron S.A., is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company, which has been in business since 1947, is composed of three major business operations that include vehicle glass fulfillment services, operating under the trade names Auto Glass Specialists®, Cindy Rowe Auto GlassTM, Diamond Triumph GlassTM, Elite Auto GlassTM and Safelite AutoGlass®; windshield manufacturing; and Safelite Solutions® which offers fleet and insurance claims management services. With 7,700 associates and more than 300 locations throughout the United States, we are the leaders in the auto glass industry by delivering world-class service to the businesses, clients and customers we serve. What started as a small auto glass replacement shop in Kansas has grown to become the largest national auto glass company built on quality service, products and people. We have a long history of developing our associates and are looking for people who can grow with us. Bring us your energy, skills and passion for success and we'll give you the tools, environment and support to make it all happen. Join America's auto glass and claims management experts! Our Benefits • Competitive Pay• Medical, Dental & Vision Insurance• Life Insurance• Short & Long-Term Disability• 401k• Paid Holidays• Vacation & Personal Time• Tuition Reimbursement• Direct Deposit• Safelite University Training Learn more about US here and also visit US on the web at www.safelite.com. We care about the safety and well-being of our associates and therefore, we utilize criminal background and MVR checks, as well as drug testing as a condition of employment. Belron US is an EOE/DFWP.

Job Title: Rental Sales Agent - Customer Service Company: National Car Rental and Alamo Rent A Car Location: Phoenix, AZ Description: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Rental Sales Agent at Sky Harbor Airport, Phoenix! The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.  Position pays: $10.25/ hr training wage for first 90 days, then $7.25/ hr incentive for 2nd Shift (2pm - 2am, varies) 8 hrs/day, 5 days/wk.   Responsibilities: Use company approved sales and service techniques when determining customer needsOffer optional products to meet customer wants and needs.Prepare all rental and return documents accurately and completely.Qualify each customer using our company rental requirement guidelines.Provide customers assistance with directions, maps, local area information, appropriate service information, etc.Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensure that the return date and time on the rental agreement is accurate.Review all charges at the time of vehicle return.Prepare the Rental Agreement Folder with all required information.Answer the phones to assist customers in a friendly, helpful and prompt manner.Assist customers by effectively resolving all customer service issues.Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of commission or incentive based sales experienceMust have a valid driver's license with no more than 1 moving violations and/or at- fault accidents on driving record within the past 3 years.No drug or alcohol related convictions on drving record with the past 3 years (DUI/DWI)Must be authorized to work in the U.S. and not require sponsorship now or in the future (e.g. H-1B Visa statusMust live in geographical area within one hour of Phoenix Sky Harbor AirportMust be able to work the 2nd shift/schedule (2pm to 2am, varies) full time with flexible hours including weekends and holidays.

Job Title: Associate Director of Admissions/Call Center Manager-EVR Company: Kaplan Location: Phoenix, AZ Description: Kaplan Inc. - Job details Kaplan Inc. | Join Our Team   Job details   Job TitleAssociate Director of Admissions/Call Center Manager-EVRKaplan DivisionKaplan UniversityCityPhoenixState/ProvinceArizonaPosition TypeFull TimeJob LevelManagementJob DescriptionPurpose of the Job/Principal Responsibilities:The Associate Director of Admissions is responsible for the management of the overall performance of the team along with being the coach, motivator, and mentor of a team of 20 or more. The goal of the ADOA is to instill a sense of team responsibility, team leadership, and ultimately improve the student start and retention rate through quality customer service, team performance, and follow up. An integral part of the ADOA position is to coach the Team Leaders and ensure the skill development of the team.Typical activities for an Associate Director of Admissions include:• Manages Admissions Advisors and ay-to-day Admissions activities.• Coaches and ensures the skill development of the team.• Uses his/her expertise to coach team members and ultimately increase the teams overall conversion and start rates. • Provides ongoing training for all team members.• Schedules lead distribution to Advisors.• Implements and monitors student follow up procedures.• Ensures Advisor accuracy with regard to student status changes in the CRM.• Motivates and supports team members.• Keeps team tracking boards up-to-date and accurate.• Uses metrics to analyze and improve team member production.• Maintains communication with management.• Provides feedback necessary to improve the student start process. • Achieves team performance standards and leads the team in the accomplishment of meeting assigned goals. • Knows, maintains, adheres to and complies with all applicable corporate policies, state and federal regulations and follows all Standard Operating Procedures.• Maintains knowledge of programs offered and takes responsibility for keeping current with program changes and new programs offered.• Participates in programs for self-improvement and professional development especially as it relates to coaching.• Facilitates inter-departmental communications to help create a positive, team-oriented atmosphere.• Performs all interactions with the highest level of customer service and professionalism.• Performs various other duties as assigned by Management.Experience Required:• Bachelor’s degree from an accredited school required. Note: Internal candidates must either (1) possess an associate’s degree from an accredited school and (2) be currently enrolled in an accredited bachelor’s degree program, or be currently enrolled in an accredited bachelor’s degree program.• Positive support regarding managerial decisions.• Product and procedural knowledge• Positive attitude and willingness to help others• Successful managerial experience of at least 2 years• Capable of accomplishing multiple tasks within specific periods of time• NOTE: Internal candidates are expected to have successfully completed the Emerging Manager management development program and need to have achieved goal for at least two full cycles in a row and achieve aggregate goal for the current year. Position Requirements /Scope of the Job/ Skills Required:• Must be able to work at least two evenings per week and periodic weekends if necessary• Ability to answer complicated Admissions questions accurately and in detail• Ability to deliver outstanding customer service by telephone, e-mail, and other mediaMeasurement of Success:Associate Director of Admissions will be evaluated based on (a) ability of individuals and team to meet established performance metrics; (b) ability to produce daily and weekly team tracking reports on time and accurately (c) ability to coach, train and use coaching tools provided during training; (d) ability to work effectively leading a team, both within and across Kaplan University departments; (e) team retention; and (f) attitude and enthusiasm. #navcontainer #frmGQClose #navcontainer #pageheaderOpportunity #fun1 #fun2 #fun3 #fun4 #nav li ul http://jobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=375&siteid=138&AReq=11048BR&codes=WPD

Job Title: Call Center Manager Company: LogistiCare Location: Phoenix, AZ Description: BA/BS degree strongly preferredExperience:- 10+ years progressive customer service experience, with a minimum of 6+ years experience as a manager in a 100+ seat call center- Experience managing a customer contact operations function focused on inbound call processing- Experience developing staffing strategies and implementing staffing plans- Experience developing and implementing incentive programsSkills:- Strong working knowledge of ACD phone systems- Experience with developing and deploying technology such as CTI, IVR and QA- Proven performance management, coaching and counseling skills- Exceptional written, verbal skills, organizational, and problem solving skills- Demonstrates excellent interpersonal skills and instills a teamwork philosophy- Proven and effective leadership and supervisory skills- Attentiveness to detail and thoroughness- Ability to multi-task and meet deadlines- Strong analytical skills- Must be able to work independently and as a member of a team- Must have proven experience dealing with conflict management- Ability to create processes that best benefit the entire team- High level of technical competence to include proficiency with Microsoft Office including Excel- Working knowledge of Internet Engines- Type at least 50 words per minute with 90% accuracy- Knowledge of clinical UR and QA, Medicaid, Medicare guidelines and covered services a plusEnvironmental and Working Conditions:- 100% of work time is conducted in an atmosphere controlled office settingPhysical and Mental - Ability to maintain confidentiality, take the initiative and be proactive, work under pressure, communicate information clearly and work with diverse populations- Patient listening and strong conciliation skills- Must possess ability to analyze data and report on center performance; knowledge and proficiency of call center management tools and principles, and knowledge of and proficiency in quality improvement tools and processes- Ability to plan effectively for further growth Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients.LogistiCare seeks a Call Center Manager. The Call Center Manager is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the center. He/She will provide call center performance reports and initiates and implements procedures to improve the reservation process and to comply with contract requirements.Essential Duties and ResponsibilitiesThis oversight includes servicing all lines of business by performing the duties outlined below:- Manage a 175+ seat inbound Call Center- Manage and develop a team of Supervisors, Leads and Customer Service Representatives (CSR) to meet operational and contractual goals; maximizes the potential of each employee supervised- Ensure proper recruitment, training, staffing and technology to handle call volume and contractual requirements- Monitor training needs and ensure proper CSR education occurs - Monitor employee performance standards, and take appropriate corrective action in order to meet standards- Monitor the standards of performance of the Call Center and recommend and initiate call center process and policy improvements to ensure that LogistiCare excels in its contractual performance- Oversee a well-executed call monitoring process that ensures a high level of call quality- Identifies and resolves customer issues as well as participates in routine communications with clients to ensure complete customer satisfaction- Make recommendations and implement changes to improve service efficiency, while maintaining budget requirements- Ensures the generation and analysis of daily, weekly and monthly reports to be used by management and clients to assess and improve the operations- Evaluate current reporting tools and performance measurements and make continuous improvements as needed- Champion new technology improvements and system enhancements to meet business objectives- Work with Senior Management in development of short and long-term business and strategic plans and organizational structure within the Call Center- Participates in projects as necessary- Displays knowledge of the Medicaid/Medicare policy manual and relevant transportation needs- Develops and maintains a comprehensive working knowledge of the LogistiCare system (LCAD)- Develops and maintains a comprehensive working knowledge of CACTI (phone recording system), Taske (reporting system, and Site Adminastrater (call queuing system)Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.LogistiCare is an Equal Opportunity Employer.

Job Title: Customer Service Representative (Arizona) Company: LogistiCare Location: Phoenix, AZ Description: Qualified candidates must have a High School Diploma or GEDExperience:-Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry requiredSkills:-Excellent customer service and phone skills-Strong verbal communications, problem solving, time management and organizational skills-Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team a must.-Bi-lingual a plus.Competencies:-Communication, Oral - Ability to communicate effectively with others using the spoken word-Communication, Written - Ability to communicate in writing clearly and concisely-Customer Oriented - Ability to take care of the customers’ needs while following company procedures-Interpersonal - Ability to get along well with a variety of personalities and individuals-Reliability - The trait of being dependable and trustworthyEnvironmental and Working Conditions:-Entire work time is conducted in an office setting.Physical and Mental -Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation’s leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.We are seeking full-time Customer Service Representatives (CSRs) for our operations center in Phoenix, AZ. Shifts will be between the hours of 10:00 am to 8:00 pm. Candidates must be available to work holidays and occasional weekend work may be required.Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, perform all gatekeeping functions related to trip authorization, document and resolve complaints and issues.LogistiCare is an Equal Opportunity Employer.

Job Title: Associate Director of Admissions/Call Center Manager-EVR Company: Kaplan, Inc. Location: Phoenix, AZ Description: Purpose of the Job/Principal Responsibilities:The Associate Director of Admissions is responsible for the management of the overall performance of the team along with being the coach, motivator, and mentor of a team of 20 or more. The goal of the ADOA is to instill a sense of team responsibility, team leadership, and ultimately improve the student start and retention rate through quality customer service, team performance, and follow up. An integral part of the ADOA position is to coach the Team Leaders and ensure the skill development of the team.Typical activities for an Associate Director of Admissions include:• Manages Admissions Advisors and ay-to-day Admissions activities.• Coaches and ensures the skill development of the team.• Uses his/her expertise to coach team members and ultimately increase the teams overall conversion and start rates. • Provides ongoing training for all team members.• Schedules lead distribution to Advisors.• Implements and monitors student follow up procedures.• Ensures Advisor accuracy with regard to student status changes in the CRM.• Motivates and supports team members.• Keeps team tracking boards up-to-date and accurate.• Uses metrics to analyze and improve team member production.• Maintains communication with management.• Provides feedback necessary to improve the student start process. • Achieves team performance standards and leads the team in the accomplishment of meeting assigned goals. • Knows, maintains, adheres to and complies with all applicable corporate policies, state and federal regulations and follows all Standard Operating Procedures.• Maintains knowledge of programs offered and takes responsibility for keeping current with program changes and new programs offered.• Participates in programs for self-improvement and professional development especially as it relates to coaching.• Facilitates inter-departmental communications to help create a positive, team-oriented atmosphere.• Performs all interactions with the highest level of customer service and professionalism.• Performs various other duties as assigned by Management.Experience Required:• Bachelor’s degree from an accredited school required. Note: Internal candidates must either (1) possess an associate’s degree from an accredited school and (2) be currently enrolled in an accredited bachelor’s degree program, or be currently enrolled in an accredited bachelor’s degree program.• Positive support regarding managerial decisions.• Product and procedural knowledge• Positive attitude and willingness to help others• Successful managerial experience of at least 2 years• Capable of accomplishing multiple tasks within specific periods of time• NOTE: Internal candidates are expected to have successfully completed the Emerging Manager management development program and need to have achieved goal for at least two full cycles in a row and achieve aggregate goal for the current year. Position Requirements /Scope of the Job/ Skills Required:• Must be able to work at least two evenings per week and periodic weekends if necessary• Ability to answer complicated Admissions questions accurately and in detail• Ability to deliver outstanding customer service by telephone, e-mail, and other mediaMeasurement of Success:Associate Director of Admissions will be evaluated based on (a) ability of individuals and team to meet established performance metrics; (b) ability to produce daily and weekly team tracking reports on time and accurately (c) ability to coach, train and use coaching tools provided during training; (d) ability to work effectively leading a team, both within and across Kaplan University departments; (e) team retention; and (f) attitude and enthusiasm.