Customer Service Jobs in Tempe, Arizona

Job Title: Senior Customer Service Specialist/NS&S (Tempe, AZ) Company: Bank Of America Location: Tempe, AZ Description: Handles complex or escalated calls from customers or internal partners providing seamless delivery of service. Performs routine and complex account maintenance. Handles inquiries from other financial institutions, providing status and updating cases to bring final resolution to posting defects. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Adheres to established service level agreements. Handle escalated issues by successfully navigating the organization while mastering multiple systems to resolve customer requests. Accountable for the successful resolution of all customer requests. May involve placing the customer in the appropriate product or service. Typically requires 2-3 years of call center or banking center experience. Deliver superior customer service and coaching to internal bank associates on a broad spectrum of topics by answering questions via real-time text chats, inbound phone calls, and/or emails in a contact center environment. Provide first call resolution on inquiries, requests and problems. Take personal ownership to ensure every client is completely satisfied with resolutions to questions concerning banking center policies and procedures, products/services and complex service issues. Act as an expert generalist and work independently to successfully navigate online resources to resolve client/customer requests. Utilize computer and various system applications to view and research information, track information, and follow up with clients. Additional job posting information: Share in the excitement of helping associates delight our customers! National HelpLine (NHL) is a contact center that supports banking centers with standard policy and procedure issues/questions. NHL is a goal driven, team environment that focuses on excellent customer service as well as goal achievement. Contact Center Support Specialists within National HelpLine act as experts by using online resources to resolve client/customer requests. As experience is acquired, the Support Specialist may be given additional responsibilities. Successful Contact Center Support Specialists with National HelpLine demonstrate Bank of America Spirit by displaying the following: • Communicates verbally and in writing in a clear and straightforward manner, focusing on key points; avoids using jargon with clients. • Demonstrates comprehension to ensure accurate and full understanding; actively acknowledges key points and asks appropriate questions to clarify meaning. • Stays focused on delivering high quality work that is accurate and thorough. • Delivers a positive and confident connection with clients and associates; consistently demonstrates energy and enthusiasm. • Quickly and efficiently recognizes and investigates problems; recommends solutions, offers options and resolves client/customer issues. • Keeps up-to-date and knowledgeable about technology, information and tools. Training begins: Monday; March 29, 2010 for 6 weeks. Not one day of training can be missed! Work Schedule: Monday - Friday 7:00am - 10:00pm Saturday and/or Sunday 8am to 5pm or 9am to 6pm Location: Tempe Operations Center 2727 S. 48th Street Tempe, AZ 85282

Job Title: Customer Service Representative Company: General Electric Company Location: Tempe, AZ Description: TO APPLY YOU MUST VISIT WWW.GECALLCENTERCAREERS.COM. GE Retail Finance’s Sales Finance unit is a part of GE 's Capital division. Sales Finance provides credit card programs and financial services for consumers through dealers; national, regional and independent retailers; associations; contractors; manufacturers; healthcare practices; and service providers in nearly 20 industries including: automotive, consumer electronics and appliances, elective health care, floor covering, home design and improvement, home furnishings, jewelry, music, powersports, outdoor power equipment and sporting goods. GE Retail Finance would not be the company it is today without our most valuable resource, our employees. Become part of our growing GE family and enjoy our generous and competitive benefits including: -Day-one medical/dental/vision/life insurance -Weekly pay -Eligibility for 100% tuition reimbursement -Company-matched 401(k) savings plan with immediate vesting -Fitness club reimbursement -GE products purchase plan -Generous employee reward point program -Work/Life Connections assistance -Relaxed, friendly atmosphere -Plus much more! As a Customer Service Representative, you'll be the main point of contact for customers who are looking for answers regarding their healthcare credit cards. Our healthcare credit cards provide financial solutions for elective surgeries, dental, vision and veterinary needs. You will be responsible for increasing credit lines, discussing payment options and educating our customers on our various promotional plans. You will also cross-sell additional services that match consumers' needs. Responsibilities include: -Answer inbound calls from customers regarding their healthcare related credit card inquires. -Resolve credit inquiries on new accounts and authorize sales on existing accounts. -Achieve the highest level of customer satisfaction through one call resolution. -Utilize professional techniques to generate additional revenue. -Maintain and improve customer/client relations in a Healthcare-oriented environment. -Consistently improve overall activation and retention of cardholders. Qualifications/Requirements -YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT. -Basic Math Skills. -Microsoft Windows experience. -Minimum 6 months of customer service experience of any kind. -Ability to work Mon-Fri between the hours of 5AM-9PM(MST). Holiday work required based on business needs. -Willingness to submit to a background check, fingerprinting, and drug screen. ELIGIBILITY REQUIREMENTS:-You must be 18 years or older-You must have a high school diploma or equivalent-You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process-You must have unrestricted authorization to work in the United States-If currently a GE employee, you must have been in your current position for at least 6 months, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Job Title: Project Based Customer Service Agent Company: Affiliated Computer Services Location: Tempe, AZ Description: Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. Provides administrative support to business operations by performing processing tasks such as data entry, reporting, mail sorting or similar activities. May perform one or more of the following duties: Performs data entry of material from source documents to a computer database. Works internal case from call noting database, completes or escalated to proper tower, Takes phone calls from client employees from our automated IRV system, and needs Benefits knoledge. Ensures accuracy and completeness data. Performs clerical tasks in the data entry function. Receives and distributes incoming mail and materials. All other duties as assigned. This position is project based, meaning temporary. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: Insurance Inbound Call Center Reps. Wanted Now!! Company: Silicon Valley Staffing Group Location: Tempe, AZ Description: Our client has a huge and urgent need for several Inbound Call Center Reps. If you are looking for a new opportunity to grow with a company that is a leader in the Financial industry, we want to talk to you immediately. Our client is one of the fastest growing financial services companies in the country, and their newest state–of–the–art inbound call center is located in Chandler.  If interested and you have at least 2 years of very recent CAll Center experience please send your resume to Register to View       If you have all of the following send your resume immediately so I can explain the job in further detail.   * You must have at least 2 years of call center experience.   This is by far the most important thing and it is mandatory no exceptions.  * Insurance/Mortgage experience is highly preferred  * Bilingual (Spanish/English) is a plus but not mandatory   * You must be available to work any 8 or 10 hour shift between the hours of 5am and 9pm Monday through Friday 5am – 8pm and Saturday   * You like talking to people on the phone.   * You have excellent verbal communication skills.   * You are a quick learner and have a desire to grow in the future.   * Requires expertise in customer retention and customer service.   * Should also be familiar with Windows–based systems.   * PC proficiency (MS Office)   * Experience working with multiple windows at the same time.   * Ability to navigate the Internet.   * If intersted please send your resume to Register to View

Job Title: Call Center CSR Company: Aerotek Location: Tempe, AZ Description: Our client, is looking for a Customer Service Rep.On a day to day basis, this person will be responsible for placing outbound calls to customers, data entry of information into database, and following up with customers.To be qualified for this position, individuals must have a minimum of 1 year of call center customer service experience.

Job Title: Customer Service Rep II Company: Marshall & Ilsley Corporation Location: Tempe, AZ Description: Job Title: Customer Service Rep IIJob ID: 929215Location: Tempe, AZ 85282Full/Part Time: Full-TimeRegular/Temporary: Regular Responsibilities PRIMARY FUNCTION: Function as the Banks primary contact with the public by performing all duties of a CSR on a more advanced level. The CSR II will assist first level CSRs with problems or questions, perform training, and are assigned special projects when needed. BASIC QUALIFICATIONS: High School or GED 1-2 years related work experience to include cash handling

Job Title: inbound customer service representative. Company: Spherion Location: Tempe, AZ Description: inbound customer service representative. Receives and responds, via telephone, various customer service requests, inquiries, and problems. May respond by referring cardholder to published materials and/or senior staff. Maintains accurate and complete records of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front-end programs related to the client.ResponsibilitiesUnder close supervision, provides the highest level of customer service to cardholders and retail banking customers in a timely manner while maintaining the integrity of the client. Has the ability to handle calls that are basic and routine; refers more complex issues to senior staff. Develops a general understanding of systems and products. Primary function is to assist cardholders and retail banking customers with account requests, inquiries, and problems such as: account balances, fund availability, fund transfers, stop payment orders, account closings, authorizations, name and address updates, and other general account activity. Calls requiring additional assistance are directed to the appropriate area. (i.e. Chargeback and Account Research). Maintains acceptable levels of productivity, quality and adherence standards determined by the Call Center. Attends on-going training sessions to maintain the highest level of understanding of clients policies and procedures.Education/Experience:  high school diploma or GED***Must be able to pass drug screen background check and credit check.***

Job Title: Customer Service Representative Company: CyberCoders Location: Tempe, AZ Description: Customer Service Representative/EstimatorLocation: Tempe, AZIf you are a Customer Service Representative with Commercial Printing experience, please read on!We are looking for a Customer Service/Estimator who would like to work in a professional, cheerful and orderly environment and contribute to our success.What you need for this position!* 3-5 Years Customer Service experience in a sheetfed commercial printing environment.* Knowledge of EFI/PSI software a plus* Must be detail oriented* Must be able to multi-task and see each task successfully completed* Able to work in a fast-paced environment* Self-motivated with a genuine concern for the customer* PC proficient in all Microsoft Office Products with good keyboarding skillsWhat's in it for you!*Competitive Salary*Health insurance*Paid vacation*Retirement plan with company matching.Must be authorized to work in the United States on a full-time basis for any employer.

Job Title: Wealth Management Banking Support - Sr Customer Service Specialist-Tempe 3/29/10 Company: Bank Of America Location: Tempe, AZ Description: Handles complex or escalated calls from customers or internal partners providing seamless delivery of service and administrative requests by answering calls and responding to faxes and emails directed to the call center environment. May involve cross selling or up selling of other financial products by referring customers to the appropriate line of business for those products and services and services not directly supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Adheres to established service level agreements. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Dependent on business needs, the incumbent would be expected to work front office functions servicing in-bound calls from clients or perform middle office functions including fulfillment of service & research requests, new account opening tasks, and general operations.

Job Title: Up to $27k+ Business Customer Service Rep Call Center Company: AppleOne Location: Tempe, AZ Description: Job Description:Great opportunity with good pay and great benefits as a customer service representative for stable, well known organization. This global company offers excellent growth opportunity, for an mid level position in their Tempe/Phoenix border location. Successful candidates will apply their proven problem solving skills, using a minimum of 2 years on the phone at least 90% of the day customer service experience. Ability to follow processes, great personality, and PC / Windows literate are requirements. Apply for this great position as a customer service representative today! You can view all of our jobs online at http://www.appleone.com/?sc=11&id=518116 Job Experience:Multi-task keyboarding, Ability to maneuver between multiple PC screens quickly, Ability to explain technically complex information in easy-to-understand terms, Follow processes, Bi-lingual a plus.