Customer Service Jobs in Mesa, Arizona

Job Title: Call Center Representative (Medical) Company: NextCare, Inc. Location: Mesa, AZ Description: Call Center Representative (Medical)Job Type: Full-TimeLocation: Mesa, AZJob Description:* We are currently allowing those without a medical assisting degree to apply for these opportunities. We will consider candidates who have some medical background in lieu of such as front office receptionist, CNA or dispatcher experience.As a Call Center Representative you will be utilizing your medical expertise and excellent customer service skills by performing the following job duties:.Answer incoming phone call inquiries.Schedule patient appointments.Promote a positive image of NextCare through excellent customer services skills.Handle basic clinical and billing complaints.Conduct customer satisfaction surveys.Be a team player.Perform other related duties as assigned.Position Qualifications:.Minimum 3-5 years customer service experience preferably in a clinical setting.Pediatric or Family Practice experience highly desired. High School diploma or GED required.Bilingual (English/Spanish) a plusSchedules Needed: Varied schedules offered, must be available to work evenings and occasional weekend shiftsWe are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Customer Care Specialist Company: Drivetime Location: Mesa, AZ Description: Position Description:DriveTime is the nation's largest integrated car dealership and finance company serving people with less than perfect credit. Operating in 10 states, we combine innovative credit solutions and outstanding customer service to provide quality used vehicle purchase options for people who may have been turned away by everyone else.If you have an entrepreneurial spirit, welcome a challenge, have high personal standards of achievement, and are extremely motivated, we have endless opportunities for you to succeed.POSITION SUMMARY: The Customer Care Specialist for the After Sale Repairs department delivers outstanding service to customers over the telephone by assisting in the resolution of inquiries that require special handling and expedited resolution. Inquiries are related specifically to mechanical concerns and the DriveCare Limited Warranty. The nature of the calls can be highly escalated and require patience and special handling by the Customer Care Specialist. This individual must be able to establish and maintain effective relationships with customers, have the ability to maintain personal composure when confronted with a difficult customer, as well as gain their trust and respect.Qualifications:ESSENTIAL RESPONSIBILITIES:The duties and responsibilities listed below are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job. • Handles escalated calls for Warranty and After Sale Repairs • The ability to manage customer conflict while under pressure.• Demonstrates patience, empathy and respect during highly escalated customer interactions. • Demonstrates effective approaches in communicating with people of various escalation levels. • Assures the highest level of customer satisfaction.• Answers customer and vendor calls in which accurate status updates and information is provided• Administers DriveTime’s Limited Warranty program.• Interacts and communicates with management across all lines of the business regarding customer concerns.• Responsible for answering non-routine questions that require deviation from standardized procedures. In return for your dedication and commitment, we offer competitive salary, great bonus opportunity and an excellent benefit package:• Excellent Medical, Dental & Vision Plans• Great training and tuition reimbursement• A culture of opportunity and promotion from within• Sunday's off (we're closed to give our employees valued time with friends and family)• Competitive Pay• 401K Plan with company contributionHiring is contingent on passing a complete background check and drug screen. DriveTime greatly values diversity and is an equal opportunity employer. Requirements : • High school diploma or equivalent • Excellent written and verbal skills with a focus on the ability to professionally handle difficult customer relations issues• Ability to handle multiple tasks and prioritize effectively• Minimum of five years work experience required, including a background of 1-3 years of customer service/customer care and dispute resolution in a call center environment• Computer literacy and data entry accuracy• Automotive repair experience preferred but not required And when it comes to hiring, we don’t just look for the right person for the job, we seek out the right person for DriveTime. Along the way, we provide plenty of opportunity to be creative and grow professionally in a fun, high-energy environment.

Job Title: Customer Service Rep Supvr I Company: Marshall & Ilsley Corporation Location: Mesa, AZ Description: Responsibilities PRIMARY FUNCTION: Coordinate, direct, and assist branch CSR staff to affect maximum customer satisfaction.  Responsible for selection, training, and development of personnel; provide leadership, direction, and guidance to employees in achieving the department's goals and objectives; answer questions and solve problems posed by CSRs; handle operational aspects of the CSR area and provides extraordinary referral and service management.   Establish and maintain good relationships with the branch business partners. BASIC QUALIFICATIONS: High School Diploma or GED 1 ¿ 2 years previous banking experience Cash Handling.

Job Title: PROJECT (CLIENT SERVICES) MANAGER 1 Company: Trimble Navigation Limited Location: Tempe, AZ Description: We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Trimble Navigation Trimble Navigation, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. Trimble Navigation delivers Mobile Resource Management solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, Trimble Navigation solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that can seamlessly connect mobile workers in the field to real-time corporate data. Trimble Navigation is headquartered in Sunnyvale, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on Trimble Navigation solutions, visit www.trimble.com. Job Title: Customer Operations Manager (Regional Account Base) Reports to: Manager of Customer Operations Mission Statement: Customer Advocate working cross-functionally to ensure customer satisfaction (satisfaction defined as managing the overall health of the account, customer using the service, obtaining ROI from the service and have integrated the application into business practices). Job Description: The Customer Operations Manager (COM) is the customer advocate driving customer retention and satisfaction. They coordinate issue resolution; process management; communicate the status of pending activities and issues and may lead problem resolution sessions by negotiating compromises between Trimble Navigation and the client—such as when deadlines are not being met etc. The COM Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Working cross-functionally, this role requires strong customer relationship management skills, and will be responsible for customer relationship and ensuring customer satisfaction. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. The right candidate should also be comfortable working at all levels of the organization, and must be comfortable summarizing account information in presentation format. The COM works closely with other members of the Trimble Navigation team, including sales, support, and services as needed, checking status on orders, repairs, and/or providing overall project status to the customer. Responsibilities: • Proactively manages the client relationship driving customer retention. • As the primary point of contact for the customer, position is required to interface with customers and be an active collaborator within the customer organization and with other senior managers in the company to identify issues and achieve prompt problem resolution. • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. • Manage customer requests: Transfers, Re-activations, Cancellations, Carrier Issues, Service Escalations • Identifies and removes barriers that may impede successful issue resolution. Actively collaborate within the customer organization and with other senior managers within the organization to identify issues and drive resolution. • Manages communications amongst project teams, functional departments, and sales managers. • Partner with the customer on understanding and defining success criteria and ROI measurements. • Communicate a realistic schedule to customers with input and commitment from core-team members. • Ensure process compliance is maintained throughout the project life-cycle; quality deliverables are provided at each stage, and process improvement initiative are defined and implemented thus optimizing the effectiveness and efficiency of the process. • Owns the ongoing client relationship to develop and expand industry best practices. • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. • Assists accounts receivable department with collection of delinquent revenue Key Performance Indicators: • Customer Retention • Customer Satisfaction Index (VOC) • SLA Compliance • Call metrics by account (SF.com) • Customer Health Segmentation Trending (AHD) • Reference Account Percent Requirements/experience: • BS degree required; business discipline • Strong customer relationship development and negotiation skills • Minimal of 3 years experience leading customer project teams in high tech/IT environment, or minimum 5 years account management experience or support of complex technical services/products • ability to prioritize tasks in the context of objectives, constraints and dependencies • Ability to work with little supervision and be a self-starter • Proficiency in MS Office (MS Word, Excel and Project). • Must be able to exercise good judgment under pressure. • Must display initiative, professionalism and a commitment to quality service. • Must have excellent skills in oral and written communications, organizational, project management, control / follow up, problems solving and decision making. • Have good business acumen and common sense We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Customer Service Representative Company: Centene Corporation Location: Tempe, AZ Description:   Position Purpose: Answer incoming and place outbound customer service program calls, gathering verifying demographic information, resolve basic and complex written and verbal member issues. Knowledge/Experience: High School Diploma or equivalent. 3-6 months of telephone or customer service experience, preferably in behavioral health. Position Responsibilities: • Make outbound calls in a timely manner according to department policies and procedures • Document calls using standard computer software • Conduct information gathering calls to assist clinical staff; document results in record • Answer incoming calls and route appropriately to clinical staff • Verify demographic information, document in record

Job Title: inbound customer service representative. Company: Spherion Location: Tempe, AZ Description: inbound customer service representative. Receives and responds, via telephone, various customer service requests, inquiries, and problems. May respond by referring cardholder to published materials and/or senior staff. Maintains accurate and complete records of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front-end programs related to the client.ResponsibilitiesUnder close supervision, provides the highest level of customer service to cardholders and retail banking customers in a timely manner while maintaining the integrity of the client. Has the ability to handle calls that are basic and routine; refers more complex issues to senior staff. Develops a general understanding of systems and products. Primary function is to assist cardholders and retail banking customers with account requests, inquiries, and problems such as: account balances, fund availability, fund transfers, stop payment orders, account closings, authorizations, name and address updates, and other general account activity. Calls requiring additional assistance are directed to the appropriate area. (i.e. Chargeback and Account Research). Maintains acceptable levels of productivity, quality and adherence standards determined by the Call Center. Attends on-going training sessions to maintain the highest level of understanding of clients policies and procedures.Education/Experience:  high school diploma or GED***Must be able to pass drug screen background check and credit check.***

Job Title: Customer Service Representative / 775 Company: Konica Minolta Business Soluti Location: Tempe, AZ Description: Position Description:ARE YOU LOOKING FOR AN OPPORTUNITY TO WORK IN CUSTOMER SERVICE WITH A MAJOR CORPORATION!!!Konica Minolta Minolta Business Solutions is looking for bright, dedicated people to work in their call center. You will be dealing with Konica Minolta’s customers around the country, answering questions and finding solutions. You will also be responsible for dispatching our technical professionals to customer sites when that is appropriate. Become a part of one of the top office equipment companies in the country.We are looking for people with 2-5 years of office administrative experience that should include at least a year of customer experience.You should be comfortable in an automated work setting that should include knowledge of Word and Excel.Most importantly you must have strong verbal and written communication skills and be able to work positively as a part of the Customer Service team representing Konica Minolta to its customers and consumers.Konica Minolta is an award-winning provider of advanced imaging and networking technologies from the desktop to the print shop, recognized with numerous industry and business accolades. For the second consecutive year, KMBS was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and has received two BERTL Readers Choice Awards for Color Range and Color Quality. KMBS was named in the InfoWorld 100 for innovative use of enterprise technology and we have been recognized by CollegeGrad.com to be a top entry level employer.Qualifications:KONICA MINOLTA OFFERS:Competitive salary. Outstanding benefits package (incl. medical, dental, life insurance)401(k) plan with matching company contributionExcellent holiday/vacation plans. Tuition Reimbursement Program. Employee Referral Bonus Program. Ongoing professional development training. State-of-the-art office products.Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.Konica Minolta is Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action. Job Overview Industry: Business Services - Other Job Type: Full Time Employee Location: Tempe, AZ 85281 Company OverviewKonica Minolta is an award-winning provider of advanced imaging and networking technologies from the desktop to the print shop. Over the past few years, Konica Minolta has been recognized with numerous industry and business accolades; for the second consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and has received two BERTL Readers Choice Awards for Color Range and Color Quality. KMBS has also received multiple product awards from various industry analysts and was named in the InfoWorld 100 for KMBS innovative use of enterprise technology. We have also been recognized by CollegeGrad.com to be a top employer at the entry level.Our mission is to make communication and information sharing both simple and secure through innovative technology and personal, professional and predictable customer support. We employ the most responsive sales, service and support staff in our industry and are interested in hearing from other talented, career-minded individuals who share our customer focus and wish to explore current opportunities for a rewarding career. To discover your full potential,chart a course to Konica Minolta.

Job Title: Insurance Inbound Call Center Reps. Wanted Now!! Company: Silicon Valley Staffing Group Location: Tempe, AZ Description: Our client has a huge and urgent need for several Inbound Call Center Reps. If you are looking for a new opportunity to grow with a company that is a leader in the Financial industry, we want to talk to you immediately. Our client is one of the fastest growing financial services companies in the country, and their newest state–of–the–art inbound call center is located in Chandler.  If interested and you have at least 2 years of very recent CAll Center experience please send your resume to Register to View       If you have all of the following send your resume immediately so I can explain the job in further detail.   * You must have at least 2 years of call center experience.   This is by far the most important thing and it is mandatory no exceptions.  * Insurance/Mortgage experience is highly preferred  * Bilingual (Spanish/English) is a plus but not mandatory   * You must be available to work any 8 or 10 hour shift between the hours of 5am and 9pm Monday through Friday 5am – 8pm and Saturday   * You like talking to people on the phone.   * You have excellent verbal communication skills.   * You are a quick learner and have a desire to grow in the future.   * Requires expertise in customer retention and customer service.   * Should also be familiar with Windows–based systems.   * PC proficiency (MS Office)   * Experience working with multiple windows at the same time.   * Ability to navigate the Internet.   * If intersted please send your resume to Register to View

Job Title: Customer Service Representative - Competitive Pay and Benefits on Day One! Company: GE Capital Location: Tempe, AZ Description: Fortune Magazine's Most Admired Company is now hiring!  GE Retail Finance (formerly GE Money), a business unit of General Electric, is a global leader providing credit services to consumers, retailers, auto dealers, mortgage lenders, and healthcare providers in 55 countries worldwide. We reward hard work and brilliant ideas with recognition programs and incentive plans. We foster a performance driven culture that puts customers first, sparks creativity, and encourages all employees to come up with new ideas and one of a kind solutions. If you are interested in enriching your career at a company that values your opinion, then come join our Tempe Customer Service team!GE Retail Finance would not be the company it is today without our most valuable resource, our employees.  Become part of our growing GE family and enjoy our generous and competitive benefits including:• Day-one medical/dental/vision/life insurance with low employee premiums• Lucrative bonus structure with no cap• Weekly pay• Eligibility for 100% tuition reimbursement• Company-matched 401(k) savings plan with immediate vesting• Fitness club reimbursement• GE products purchase plan• Generous employee reward point program• Work/Life Connections assistance• Relaxed, friendly atmosphere• Plus much more!As a Customer Service Representative, you'll be the main point of contact for customers who are looking for answers regarding their healthcare credit cards. Our healthcare credit cards provide financial solutions for elective surgeries, dental, vision and veterinary needs. You will be responsible for increasing credit lines, discussing payment options and educating our customers on our various promotional plans. You will also cross-sell additional services that match consumers' needs. If you have some Customer Service experience, a strong work ethic, excellent communication skills, and a high school diploma or GED, we’d love to hear from you. To apply you must visit http://www.gecallcentercareers.com /. ........................................................................................................................................... We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer...........................................................................................................................................

Job Title: Customer Service Representative Company: General Electric Company Location: Tempe, AZ Description: TO APPLY YOU MUST VISIT WWW.GECALLCENTERCAREERS.COM. GE Retail Finance’s Sales Finance unit is a part of GE 's Capital division. Sales Finance provides credit card programs and financial services for consumers through dealers; national, regional and independent retailers; associations; contractors; manufacturers; healthcare practices; and service providers in nearly 20 industries including: automotive, consumer electronics and appliances, elective health care, floor covering, home design and improvement, home furnishings, jewelry, music, powersports, outdoor power equipment and sporting goods. GE Retail Finance would not be the company it is today without our most valuable resource, our employees. Become part of our growing GE family and enjoy our generous and competitive benefits including: -Day-one medical/dental/vision/life insurance -Weekly pay -Eligibility for 100% tuition reimbursement -Company-matched 401(k) savings plan with immediate vesting -Fitness club reimbursement -GE products purchase plan -Generous employee reward point program -Work/Life Connections assistance -Relaxed, friendly atmosphere -Plus much more! As a Customer Service Representative, you'll be the main point of contact for customers who are looking for answers regarding their healthcare credit cards. Our healthcare credit cards provide financial solutions for elective surgeries, dental, vision and veterinary needs. You will be responsible for increasing credit lines, discussing payment options and educating our customers on our various promotional plans. You will also cross-sell additional services that match consumers' needs. Responsibilities include: -Answer inbound calls from customers regarding their healthcare related credit card inquires. -Resolve credit inquiries on new accounts and authorize sales on existing accounts. -Achieve the highest level of customer satisfaction through one call resolution. -Utilize professional techniques to generate additional revenue. -Maintain and improve customer/client relations in a Healthcare-oriented environment. -Consistently improve overall activation and retention of cardholders. Qualifications/Requirements -YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT. -Basic Math Skills. -Microsoft Windows experience. -Minimum 6 months of customer service experience of any kind. -Ability to work Mon-Fri between the hours of 5AM-9PM(MST). Holiday work required based on business needs. -Willingness to submit to a background check, fingerprinting, and drug screen. ELIGIBILITY REQUIREMENTS:-You must be 18 years or older-You must have a high school diploma or equivalent-You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process-You must have unrestricted authorization to work in the United States-If currently a GE employee, you must have been in your current position for at least 6 months, have at least a "consistently meets expectations" performance rating and have the approval of your manager to post GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.