Customer Service Jobs in Gilbert, Arizona

Job Title: Part Time Call Center Agents Company: iQor Location: Chandler, AZ Description: I Like Cash. I Like iQor.  Earn big money at iQor.   As one of the largest and most respected global business process outsourcing companies in the industry with 21 Centers of Excellence that span the world, we give our employees the opportunity to make A LOT of money. With an aggressive and generous bonus program that rewards performance – you can earn thousands a week.    iQor provides business process outsourcing to some of the best-known companies in the world from 21 Call Centers of Excellence in five countries and four continents. Our 10,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. Our services include customer care, customer retention and revenue recovery. Employees thrive at iQor because they have unlimited earnings and growth potential. Opportunities for career development are a top priority and we encourage employees to apply for available positions within the company at all of our Centers of Excellence worldwide. Whether you’re interested in becoming a Call Center Recovery or Customer Service Agent, iQor provides a diverse and challenging work environment that encourages self-motivated individuals to perform and get top pay for their performance.  We are currently seeking motivated Part Time Customer Service for our training classes at our Phoenix Center of Excellence.Base Pay: $9.50/hour - $11.50/hour upon graduationReq’d Experience – NoneWorking schedule will be Saturday and Sunday – 6 hour, 8 hour and 12 hour shifts availableCall Center Customer Service Agent  As a Customer Service Agent, you’ll receive inbound calls and make outbound calls on behalf our brand-name clients.  You’ll be responsible for answering product questions and servicing accounts while handling a high volume of incoming calls in a fast-paced environment. You should be tactful and have the ability to handle challenging situations professionally and calmly.   We offer:         Top Pay          Huge Bonus Potential          Employee Referral Incentives          Paid Training          Great Benefits Apply now at www.iqor.com.  Take our online survey and get hired TODAY! Once you apply online, please send email to Register to View with PART TIME in subject line, so we can be sure to contact you right away.  If you have questions regarding this posting please contact Register to View .  iQor is an AA/EEO employer. M/F/D/V      iQor (Wikipedia) Vikas Kapoor (Wikipedia) Vikas Kapoor (Bio) Vikas Kapoor: Filipinos Are Taking More Calls in Outsourcing Boom Vikas Kapoor: Cultivating Creative Culture Vikas Kapoor Video Clip: Milken Institute Conference 2008 Vikas Kapoor at Milken Institute Conference 2008: Kapoor Audio Times of London: Globalization & U.S. Job Creation Vikas Kapoor: How to win the globalization game Virtualization homes in on desktops iQor is an AA/EEO employer. M/F/D/V

Job Title: Customer Service Representative Company: Savage Universal Corp Location: Chandler, AZ Description: Savage Universal is a 70 year old manufacturing and distribution company in Chandler, Arizona who is seeking a Customer Service Representative to join our team. We are seeking a highly motivated, self-starting individual who has what it takes to promote a high level of customer service. To be a part of the Savage Universal team you should have a high energy level, be self-motivated and have a deep commitment to success. Basic Requirements:Maintains the absolute highest level of professionalism by using appropriate grammar and communicating in a friendly and helpful manner A sincere desire to assist customers with their concerns Excellent verbal and written skills Motivated to identify solutions to problems by actively researching available resources Ability to multi-task, use multiple sources of information, and prioritize tasks Good typing and data entry skills Legally able to work in the United States. High School Diploma or equivalent (minimum) Minimum of 18 years of age  Job Description:Answering telephone call inquiries and promoting our organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job Answer detailed questions about Savage Universals products and customer order status Treat all callers in a courteous and professional manner Accurately input customer orders into system Work in a positive, high paced environment Multi-task between numerous applications in a windows based environment Maintain a comprehensive knowledge base of multiple product lines Research and resolve a variety customer questions

Job Title: Outbound Customer Service Representative Company: Aerotek Location: Chandler, AZ Description: Looking for a qualified Outbound Representative:Job Summary:- Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.- Uses computerized system for tracking, information gathering, and/or troubleshooting. -Requires advanced knowledge of the organization, products and/or services. -Must have good communication and problem-solving skills. May research issues or transfer to a research function. -May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. Candidates must have:-2+ years experience in an outbound call center, making outbound phone calls- Above average computer skills in microsoft office products including e-mail and word.WORK SHIFT IS: Tuesday - Thursday 1130AM – 8PMFriday 1030AM – 7PMSaturday 8AM - 430PM or 830AM - 5PMQualified candidates please email your resume to Noelle at npryde at aerotek.comRequired Skills: OUTBOUND CALLS, Outbound Sales, OUTBOUND CALL CENTERJoin Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Title: Customer Service Representative- AZ Company: Aerotek Location: Chandler, AZ Description: Our client, a large bank, is presently seeking outbound customer service representatives for their site in Chandler AZ.Shift for this position is:Shift will be T-W- Th – 1130 – 8pm, F 1030 – 7pm – Sat 8-430 or 830-5pmThe qualified outbound customer service representatives will be responsible for the following:Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. Generally has more than 1 year of experience.

Job Title: 20 Outbound Call Center Customer Service Reps to START ASAP!!! (Mortgage/Banking Industry) Company: Adecco Location: Chandler, AZ Description: Job Description:Associates will make outbound calls to current customers and go over new loans with them to see if they are interested. All calls are to current customers. No cold calling.Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity.

Job Title: Insurance Call Center Customer Service Reps to start March 23rd!! (Mortgage/Banking Industry) Company: Adecco Location: Chandler, AZ Description: Job Description:Candidates will be doing anything from taking in bound calls and making outbound calls on the Loan Modification side or taking other related calls. Responsible for data entry and processing related to all insurance correspondence in an accurate and timely manner for a high volume production department.Must have the ability to multi task with attention to detail and accuracy.Hours range from start time of 7:00am to end time of 7:00pm during the week. Will get assigned a shift after training and may have to work Saturdays.

Job Title: Call Center Representative (Medical) Company: NextCare, Inc. Location: Mesa, AZ Description: Call Center Representative (Medical)Job Type: Full-TimeLocation: Mesa, AZJob Description:* We are currently allowing those without a medical assisting degree to apply for these opportunities. We will consider candidates who have some medical background in lieu of such as front office receptionist, CNA or dispatcher experience.As a Call Center Representative you will be utilizing your medical expertise and excellent customer service skills by performing the following job duties:.Answer incoming phone call inquiries.Schedule patient appointments.Promote a positive image of NextCare through excellent customer services skills.Handle basic clinical and billing complaints.Conduct customer satisfaction surveys.Be a team player.Perform other related duties as assigned.Position Qualifications:.Minimum 3-5 years customer service experience preferably in a clinical setting.Pediatric or Family Practice experience highly desired. High School diploma or GED required.Bilingual (English/Spanish) a plusSchedules Needed: Varied schedules offered, must be available to work evenings and occasional weekend shiftsWe are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Customer Service Rep Supvr I Company: Marshall & Ilsley Corporation Location: Mesa, AZ Description: Responsibilities PRIMARY FUNCTION: Coordinate, direct, and assist branch CSR staff to affect maximum customer satisfaction.  Responsible for selection, training, and development of personnel; provide leadership, direction, and guidance to employees in achieving the department's goals and objectives; answer questions and solve problems posed by CSRs; handle operational aspects of the CSR area and provides extraordinary referral and service management.   Establish and maintain good relationships with the branch business partners. BASIC QUALIFICATIONS: High School Diploma or GED 1 ¿ 2 years previous banking experience Cash Handling.

Job Title: PROJECT (CLIENT SERVICES) MANAGER 1 Company: Trimble Navigation Limited Location: Tempe, AZ Description: We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. About Trimble Navigation Trimble Navigation, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. Trimble Navigation delivers Mobile Resource Management solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, Trimble Navigation solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that can seamlessly connect mobile workers in the field to real-time corporate data. Trimble Navigation is headquartered in Sunnyvale, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on Trimble Navigation solutions, visit www.trimble.com. Job Title: Customer Operations Manager (Regional Account Base) Reports to: Manager of Customer Operations Mission Statement: Customer Advocate working cross-functionally to ensure customer satisfaction (satisfaction defined as managing the overall health of the account, customer using the service, obtaining ROI from the service and have integrated the application into business practices). Job Description: The Customer Operations Manager (COM) is the customer advocate driving customer retention and satisfaction. They coordinate issue resolution; process management; communicate the status of pending activities and issues and may lead problem resolution sessions by negotiating compromises between Trimble Navigation and the client—such as when deadlines are not being met etc. The COM Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Working cross-functionally, this role requires strong customer relationship management skills, and will be responsible for customer relationship and ensuring customer satisfaction. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. The right candidate should also be comfortable working at all levels of the organization, and must be comfortable summarizing account information in presentation format. The COM works closely with other members of the Trimble Navigation team, including sales, support, and services as needed, checking status on orders, repairs, and/or providing overall project status to the customer. Responsibilities: • Proactively manages the client relationship driving customer retention. • As the primary point of contact for the customer, position is required to interface with customers and be an active collaborator within the customer organization and with other senior managers in the company to identify issues and achieve prompt problem resolution. • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. • Manage customer requests: Transfers, Re-activations, Cancellations, Carrier Issues, Service Escalations • Identifies and removes barriers that may impede successful issue resolution. Actively collaborate within the customer organization and with other senior managers within the organization to identify issues and drive resolution. • Manages communications amongst project teams, functional departments, and sales managers. • Partner with the customer on understanding and defining success criteria and ROI measurements. • Communicate a realistic schedule to customers with input and commitment from core-team members. • Ensure process compliance is maintained throughout the project life-cycle; quality deliverables are provided at each stage, and process improvement initiative are defined and implemented thus optimizing the effectiveness and efficiency of the process. • Owns the ongoing client relationship to develop and expand industry best practices. • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. • Assists accounts receivable department with collection of delinquent revenue Key Performance Indicators: • Customer Retention • Customer Satisfaction Index (VOC) • SLA Compliance • Call metrics by account (SF.com) • Customer Health Segmentation Trending (AHD) • Reference Account Percent Requirements/experience: • BS degree required; business discipline • Strong customer relationship development and negotiation skills • Minimal of 3 years experience leading customer project teams in high tech/IT environment, or minimum 5 years account management experience or support of complex technical services/products • ability to prioritize tasks in the context of objectives, constraints and dependencies • Ability to work with little supervision and be a self-starter • Proficiency in MS Office (MS Word, Excel and Project). • Must be able to exercise good judgment under pressure. • Must display initiative, professionalism and a commitment to quality service. • Must have excellent skills in oral and written communications, organizational, project management, control / follow up, problems solving and decision making. • Have good business acumen and common sense We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Title: Customer Service Representative Company: Centene Corporation Location: Tempe, AZ Description:   Position Purpose: Answer incoming and place outbound customer service program calls, gathering verifying demographic information, resolve basic and complex written and verbal member issues. Knowledge/Experience: High School Diploma or equivalent. 3-6 months of telephone or customer service experience, preferably in behavioral health. Position Responsibilities: • Make outbound calls in a timely manner according to department policies and procedures • Document calls using standard computer software • Conduct information gathering calls to assist clinical staff; document results in record • Answer incoming calls and route appropriately to clinical staff • Verify demographic information, document in record