Customer Service Jobs in Kenai, Alaska

Job Title: Customer Service Associate Company: Kohl's Location: Anchorage, AK Description: Customer Service Associate Position Summary: Responsible for creating an environment of good customer service through actions. This includes ensuring customer transactions are processed accurately and efficiently, ensuring the Company’s “2-in-a-line” standard, reinforcing Customer Service Desk standards and resolving customer problems by following policies and procedures in conjunction with following the “Yes We Can” policy. Balances and processes refunds and media from sales and return registers. Processes cash deposits and currency orders; completes and submits daily reports to store management and Cash and Sales Audit department. Primary Responsibilities: Customer Service: • Smiles and greets all customers encountered. Answers incoming phone calls, transfers phone calls and uses paging system in a professional manner. Accepts employment applications. • Processes customer returns, exchanges, price adjustments, gift certificates and competitive pricing accurately, efficiently and in accordance with the Company’s “ “Yes We Can” policy. • Solicits and processes quick credit applications. Processes credit payments and resolves customers’ credit problems. Handles payments on NSF checks in a professional manner. • Provides proper information and instruction to customers interested in the gift registry. Promotes the registry to prospective clients and handles their inquiries in a professional manner and in accordance to Company policy. Handles gift registry problems in a quick efficient manner. • Adheres to “2-in-a-line” standard and calls for backup when needed. • Adheres to the “Yes We Can” policy and efficiently resolves customers’ issues regarding purchase transactions. Operations: • Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner. Opens, closes and balances register and records information on a balance sheet. Regularly identifies and informs Customer Service Supervisor and Loss Prevention Supervisor of register variances and errors. Investigates variances and errors to help in their correction. • Prepares funds and media for cash registers at opening and closing. Provides change for registers and collects cash and media pick-ups. Performs register reads and resets. Processes daily reports generated by the COSA system. Separates and submits reports, balance sheets, and media to the Cash and Sales Audit department. • Maintains the Cash Office equipment in good operating condition. Informs Customer Service Supervisor of any operating problems. Maintains a neat, clean and organized Cash Office. • Ensures prompt removal of merchandise returns and holds. Makes sure all merchandise is folded, hung, tagged and priced appropriately before returning to the sales floor. Processes damages and the appropriate paperwork correctly. Tags vendor return items. Call for department to pick up returns. • Maintains a neat, clean and organized customer service area. Other Duties and Responsibilities: • Performs other duties as assigned. Examples may include, but are not limited to, assisting with cash pick-ups at the Point-of-Sale, greeting customers at assigned stations, assisting customers at Point-of-Sale, assisting with recovery in departments, and assisting in the preparation and taking of inventory. Preferred Qualifications: • Prior experience in customer service or in cash balancing and processing. Job Requirements: • Ability to lift up to 40 pounds on an occasional to frequent basis. • Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis. • Adherence to Company policy and procedures is required. • Regular attendance is required.

Job Title: Customer Service Representatives - Seasonal Company: Great Alaskan Holidays Location: Anchorage, AK Description: Responsibilities include: * Assisting our guests with their rental contract completion, which includes some computer skills, some rental item sales and cheerful customer contact. * On occasion, lifting up to 70 pounds. Requirements include: * You must be at least 21 years of age. * You must have an outgoing personality and strong verbal skills. * You must have basic computer skills. * You must have a valid Alaska driver's license. * You must have a VERY clean driving record. This is not a complete job description. The full job description is available when you come in to apply.

Job Title: Customer Service Supervisor - Seasonal Company: Great Alaskan Holidays Location: Anchorage, AK Description: Responsibilities include: * Reservations Department Supervision when called upon by Customer Service Manager * Training and daily supervision of department staff * Oversee the scheduling of daily work assignments * Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer problems * Perform Reservation duties as needed. Requirements include: * You must be at least 21 years of age. * You must be able to effectively motivate, direct and supervise staff * You must have strong verbal and written communication skills * You must have familiarity with computer software such as Excel, Word, Access, and Outlook with Peachtree accounting software knowledge a plus.

Job Title: Customer Service Assistant - Seasonal Company: Great Alaskan Holidays Location: Anchorage, AK Description: Responsibilities include: * Drive company motorhomes, positioning them for cleaning, repair or rental as needed. * Complete Exhibit A documents on motorhomes and Return Checklists. * Assist in maintaining the neatness and safety of work areas. Requirements include: * You must be at least 21 years of age. * You must be able to lift 70 pounds. * You must have a valid Alaska driver's license and a clean driving record and bring a copy of your Alaska DMV driving record with you. This is not a complete job description. The full job description is available when you come in to apply.