Customer Service Jobs in Fairbanks, Alaska

Job Title: Customer Service Associate Company: FedEx Office Location: Fairbanks, AK Description: Awards FORTUNE "100 Best Companies to Work for in America" Black Enterprise "Top 40 Best Companies for Diversity" 2006 and 2007 PINK Magazine's Top Companies for Women, 2007 Center Customer Service Associate This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. In some centers, the team member may work in the back office, photo lab, mail center, or business services department. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions. GENERAL DUTIES AND RESPONSIBILITIES: This is a representative list of the general duties the Retail Consultant may be asked to perform and is not intended to be all-inclusive Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers Performs multiple tasks at the same time, using automatic equipment capabilities Troubleshoots routine equipment problems May assist in the training of center team members May pick- p and deliver customer orders Collates, sorts and organizes customer orders Sets priorities of customer projects May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP) Operates photocopy, binding and other auxiliary equipment Operates the Point of Sale terminal (POS), handles money and makes change Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) Follows instructions of supervisors and assists other team members in performing center functions May assist with financial reporting, including daily sales, purchasing, center assets and payroll May reconcile daily sales and prepare center reports May-prepare bank-deposits -and-purchase-orders May research customer account problems to resolve disputes May coordinate asset moves with KFSO May verify team member time tracking for payroll reporting May maintain filing system May ensure center has necessary supplies, equipment and inventory May generate POS reports as needed May input waste tracking data and generate reports Perform all other duties as needed or requested Interested in this opportunity? Click APPLY NOW to submit your application online!