Customer Service Jobs in Hoover, Alabama

Job Title: ATT Customer Service Rep I Hoover AL Company: AT&T Location: Hoover, AL Description: ATT Customer Service Rep I- Hoover, AL-1008645DescriptionDon't miss this opportunity to join the company recognized byFortunemagazine as theWorld's Most Admired Telecommunications Companyand ranked #2 onDiversityInc'slist of2009 Top50 Companies for Diversity.As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIES:The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areasMay be required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessoriesESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelinesMay sell and provision wireless services, products, features, equipment and accessoriesMay be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as requiredPerform over the counter exchanges of customer defective equipmentEnsure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstationPHYSICAL REQUIREMENTS:No physical requirementsQualificationsRequired Qualifications:At least 18 years of age6 months experience operating a computer in Windows based environmentAvailability to work a flexible schedule which includes all hours of call center operationTESTS:Applicants will be expected to pass any assessment associated with the position.TRAINING:Classroom trainingOn-the-job trainingOn-line trainingSPECIAL JOB REQUIREMENTS:Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be requiredOne year customer service work experience preferred. Excellent communication and computer skillsProvisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice.AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VJob-Customer ServicePrimary Location-AL-HOOVERSchedule-Full-timeEmployee Status-Regular

Job Title: ATT Customer Service Rep I- Hoover, AL Company: AT&T Location: Hoover, AL Description: Time to broaden your view of communications careers. Welcome to AT&T. Deeper product base. Broader career options. Together at last. Experience it for yourself. ATT Customer Service Rep I- Hoover, AL DescriptionDon't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company! Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required Perform over the counter exchanges of customer defective equipment Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation PHYSICAL REQUIREMENTS: No physical requirements QualificationsRequired Qualifications: At least 18 years of age 6 months experience operating a computer in Windows based environment Availability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING: Classroom training On-the-job training On-line training SPECIAL JOB REQUIREMENTS: Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required One year customer service work experience preferred. Excellent communication and computer skills Provisions listed in this Job Description may be changed or modified by AT&T Mobility without prior notice. AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job Title: SALES AND CUSTOMER SERVICE REPS - Entry Level Marketing / Advertising Company: Company Confidential Location: Birmingham, AL Description: SALES AND CUSTOMER SERVICE REPS - Entry Level Advertising /? MarketingIfyou're sick of interviewing at cookie-cutter cubicle firms and areeager to work with other people as passionate as you are, then read onabout the new career opportunities available at E. Michaels Marketing, Inc.?E. Michaels Marketing, Inc.? maintainsa top notch portfolio of sports and entertainment clientele.? We focuson developing and executing print-based customer loyalty packages forpro sports teams, hotels, resorts and high end golf courses.? Our trackrecord of success has resulted in the continued growth of ourportfolio, which is why we are filling positions immediately.? On adaily basis, we take the time to plan and develop real world businesssolutions for our clients.? This extra planning gives our clientsincreased customer retention, improved service and product sales, and anever ceasing cycle of data they can use to create new and betterservices and products.?Our account reps must clearly demonstrate the following qualities: Great interpersonal skills Leadership experience Ability to multi-task Strong work ethic Ability to work in a high-energy environmentPositions involve face to face promotional sales, marketing, customer service and an opportunity for management.?Ifyou are looking for a 9-5 desk position, this is not the career foryou.? If you are looking for a dynamic, people-oriented atmosphere thatactually enables you to break away from the fluorescent lights fromtime to time, we could be a match.? Unlimited opportunities at E. Michaels Marketing, Inc.? are abundant, and most importantly, are based onperformance, not just seniority.? We have entry level positions so no experience is required.? Certain backgrounds and/?or experiences are beneficial.? The following degrees/?experiences are preferable: Collegiate Athletic Experiences Leadership Experience Degree in Business Administration Degree in Communications Degree in Business Degree in Business Management Degree in Sports Marketing Degree in Marketing International Studies Whatare you waiting for.?.?.?.?.?.?it's time to start your career!  Fulltime and internships are available.?  Please submit resumes online forimmediate consideration.? relatedkeywords:  sales, marketing, customer service, advertising, publicrelations, general business, business development, managementopportunity, sales and marketing, entry level, retail, restaurant,hospitality, sports, entertainment, business.?

Job Title: Technologist Customer Service Support Representative Company: Lab Corp Location: Birmingham, AL Description: Monday- Friday 8:30am- 5:30pm Labcorp is seeking to connect with high energy individual to work in our Client Services Department. Duties will include answering calls from clients and branch locations, assisting clients and branches with specimen issues, resolving issues to client satisfaction.

Job Title: Airport Customer Service Supervisor Company: US Airways Group Location: Birmingham, AL Description: PLEASE NOTE:  This position requires 3 to 5 five years of airline Customer Service experience. This requirement is not flexible.  Responsible for the supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service. Responsible to ensure personnel comply with established rules and regulations. Plan and coordinate operational activities and communicate with other station personnel, other departments and vendors as required. Responsible to ensure the protection and security of customers and company property at all times. Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel. Responsible for maintaining station records, completing reports and any other administrative support required by Station Management.  ?     High school diploma or GED. ?     Three years of experience in an airport environment. ?     Internal employees may not be on an attendance level. ?     Must have at least an average rating on the most recent performance evaluation. ?     Must remain in the position of one year. ?     May not be on a disciplinary level.*     Demonstrated ability in problem solving and independent decision making is required.*     Must be available for all shifts on a 24/7 basis.  No flexibility is given for       school schedules, vacations and other part time jobs during the probationary period. *     Training is held in Charlotte NC. All expenses are paid. *     Fluent written and verbal English communication skills are required.

Job Title: Customer Service Rep Company: Whitesell Corporation Location: Birmingham, AL Description: Customer Service Rep. Dynamic individual needed to work in a fast-paced, fastener manufacturing environment. The ideal candidate will be an analytical problem-solver with excellent computer skills. Should have automotive industry experience. Excellent oral and written communication. Degree not required but preferred Fax or mail resume to: S-C-P/B-Human Resources P.O. Box 2570 Muscle Shoals, AL 35662 Fax: Register to View EOE Visit our website Register to View www.whitesellcorp.com WHITESELL CORP Web Id: 5331064

Job Title: Customer Service Rep Needed Now...!!! Company: Location: Birmingham, al Description: great opportunity to work within a growing established business as a Customer Collection Agent - duties of this role will include: - Inbound/Outbound calls - Objection handling - Negotiation - Data entry - Working towards targets You will need excellent telephone manners and strong negotiating skills. For this role you need to be a team player, be able to build good rapports with members of the public and your team and used to working towards targets. Benefits Include: Opportunities for career advancement A Quarterly Incentive Opportunity 401(k) Savings and Retirement Program (with company match) Tuition reimbursement A five day work week Comprehensive Medical, Vision, Dental benefitsr Paid vacation2 5 Salary/Wage: $401(k) Savings Status: Full-time, Part-time Shift: Days and Weekends • Location: Auburn, Birmingham, Dothan, Gadsden, Huntsville, Mobile, Montgomery, Muscle Shoals, Tuscaloosa • Post ID: 3021186

Job Title: Customer Service Representative Company: Kohl's Location: Birmingham, AL Description: Customer Service Associate Position Summary: Responsible for creating an environment of good customer service through actions. This includes ensuring customer transactions are processed accurately and efficiently, ensuring the Company’s “2-in-a-line” standard, reinforcing Customer Service Desk standards and resolving customer problems by following policies and procedures in conjunction with following the “Yes We Can” policy. Balances and processes refunds and media from sales and return registers. Processes cash deposits and currency orders; completes and submits daily reports to store management and Cash and Sales Audit department. Primary Responsibilities: Customer Service: Smiles and greets all customers encountered. Answers incoming phone calls, transfers phone calls and uses paging system in a professional manner. Accepts employment applications. Processes customer returns, exchanges, price adjustments, gift certificates and competitive pricing accurately, efficiently and in accordance with the Company’s “ “Yes We Can” policy. Solicits and processes quick credit applications. Processes credit payments and resolves customers’ credit problems. Handles payments on NSF checks in a professional manner. Provides proper information and instruction to customers interested in the gift registry. Promotes the registry to prospective clients and handles their inquiries in a professional manner and in accordance to Company policy. Handles gift registry problems in a quick efficient manner. Adheres to “2-in-a-line” standard and calls for backup when needed. Adheres to the “Yes We Can” policy and efficiently resolves customers’ issues regarding purchase transactions. Operations: Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner. Opens, closes and balances register and records information on a balance sheet. Regularly identifies and informs Customer Service Supervisor and Loss Prevention Supervisor of register variances and errors. Investigates variances and errors to help in their correction. Prepares funds and media for cash registers at opening and closing. Provides change for registers and collects cash and media pick-ups. Performs register reads and resets. Processes daily reports generated by the COSA system. Separates and submits reports, balance sheets, and media to the Cash and Sales Audit department. Maintains the Cash Office equipment in good operating condition. Informs Customer Service Supervisor of any operating problems. Maintains a neat, clean and organized Cash Office. Ensures prompt removal of merchandise returns and holds. Makes sure all merchandise is folded, hung, tagged and priced appropriately before returning to the sales floor. Processes damages and the appropriate paperwork correctly. Tags vendor return items. Call for department to pick up returns. Maintains a neat, clean and organized customer service area. Other Duties and Responsibilities: Performs other duties as assigned. Examples may include, but are not limited to, assisting with cash pick-ups at the Point-of-Sale, greeting customers at assigned stations, assisting customers at Point-of-Sale, assisting with recovery in departments, and assisting in the preparation and taking of inventory. Preferred Qualifications: Prior experience in customer service or in cash balancing and processing. Job Requirements: Ability to lift up to 40 pounds on an occasional to frequent basis. Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis. Adherence to Company policy and procedures is required. Regular attendance is required. Additional Information: Effective verbal and written communication skills. Basic math and reading skills, legible handwriting, and attention to detail. Ten key calculator skills, Windows based systems comfort level. Ability to work as part of a team and interact effectively with others. Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs. Please discuss requests for reasonable accommodations with hiring Click APPLY NOW to submit your application online! Job requirements Minimum Age 18+ years old

Job Title: Customer Service reps. needed. Company: Location: Birmingham, al Description: Our company seeking for part-time sales/customer services representation. Set yourself up for success and work from your home office, part-time or full-time. We offer a contract, focused support and the attitude to enable you to build a secure future. Please contact me by email: Register to View Salary/Wage: $1,500-$2,500/month Education: Any level Status: Full-time, Part-time, Temp/Contract Shift: Days and Nights • Location: Auburn, Birmingham, Dothan, Gadsden, Huntsville, Mobile, Montgomery, Muscle Shoals, Tuscaloosa • Post ID: 3042222

Job Title: Customer Service Rep Company: Dedicated Personnel Location: Birmingham, AL Description: Customer Service Representative Dedicated Personnel has new oppty for exper. Customer Serv. Rep. This position provides Customer Serv. Support to clients & admin. support in office. Heavy phone & e-mail support. Ideal candidate will have "customer first" & "can do" attitude. Must be proficient w/ Outlook, Excel, & Word. Must have strong organizational skills. Candidate must have strong written & verbal communications skills, advanced organizational skill, troubleshooting & problem-solving skills. Position for a permanent, PT position, w/ seasonal oppty for more hrs and potential to grow into FT, permanent position. Interested candidates send resume to : Register to View or fax to Register to View . For more information call DEDICATED Register to View 822-1502. Web Id: 5335421