Customer Service Supervisor Jobs in Virginia

Job Title: Manager, Assistant Manager, Customer Service Representatives Company: Check Into Cash Inc Location: Williamsburg, VA Description: CHECK INTO CASH, INC. is a growing financial services organization with 1200 plus locations adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a plus but not mandatory. If you're that person, then contact us immediately! YOUR CAREER AND SUCCESS ARE WAITING.    Positions available in Williamsburg, VA Check out our website! at www.checkintocash.com

Job Title: Client Services Manager Company: Cvent Location: McLean, VA Description: Client Services ManagerCvent, Inc. (www.cvent.com) ) is the market leader of on-demand event management software and strategic meetings management solutions. Founded in 1999, Cvent is a 500-person, profitable and growing software company headquartered in McLean, VA with international operations. Cvent offers web-based software with features including online event registration, event management, meeting site selection, event sourcing and web surveys. Cvent has invested $25 million in building our products and have built a customer base of over 5,000 organizations worldwide. Representative customers include KMPG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens. The Client Services Manager reports directly to the Senior Vice President of Client Services and Relationship Management. The position requires a very dynamic and experienced person who can manage high performance client relationship professionals and ensure a high level of quality of service to our customers (Fortune 500 companies and big associations in US, Europe, Australia and Asia). Exposure to managing cross cultural teams will be an added advantage because Cvent has international operations of its Client Services department which includes 24x5 customer support by over 85 product consultants. This position involves international travel to our service delivery center during the year.Position Duties:·         Directly manage a team of relationship managers and ensure metric realization ·         Devise and execute performance reports to ensure high level of performance ·         Responsible for managing clients relationships with strategic clients of Cvent, Inc directly ·         Coach, mentor, provide feedback and improve the skill set and productivity of the team ·         Identify, innovate and execute business ideas to improve service delivery and improve client retention ratio of the company ·         Recruiting and training future team members ·         Initiate, manage, take ownership of strategic dialogues with other teams, divisions on different areas of service management and delivery ·         Involvement in appraisal and career planning of employees ·         Draw up reports for the analysis of senior management and make presentations ·         Represent the team in senior management meetings along with the head of the division Candidate Requirements:·         Bachelors degree required.·         6 – 10 years of relevant experience.·         Should have managed a team of 5 or more ·         Managerial skills and prior experience in event planning/ event management/ software services/travel/tourism/hospitality sector is a plus ·         Ability to track key performance metrics and take business decisions·         Draw up business case for action, time plan for execution and present to the Senior Vice President for approval and execution·         Ability to identify, model and implement solutions for business situations and client needs·         Manage communication with internal and external clients·         Leadership skills and traits with a fair understanding of motivation theories·         Very good relationship management skills with a few years experience in this domain·         Very proficient with software packages of Microsoft Office ·         Aptitude for data analysis and perform trend analysis·         Very good presentation skills·         Ability to create and manage training plans  To apply, send resume, any cover letter and compensation requirements to Alexis Richardson at Register to View .

Job Title: Client Services Manager Company: CSC Location: Chantilly, VA Description: ORIGINAL JOB LISTING Job Title:Client Services ManagerJob Number:10001VEJob Category:Client Services Manager 6Primary Location:USA-VA: VIRGINIA-CHANTILLYSchedule:Full-timeJob Type:StandardEmployee Status:RegularJob Posting:2010-Feb-16DescriptionEssential Job Functions Manages daily operational support office organization, ensures client inquires and requests are responded to accurately and timely and in accordance with service level agreements. Manages the quality assurance, knowledge management, workforce management, and incident analytics process and related training of staff members to ensure quality client service. Implements processes, tools, and training for staff to ensure successful launch of new products and services. Provides guidance to staff in resolution of difficult client questions/problems in order to ensure accurate technical support information. Monitors client contacts with staff to ensure standards of quality are met. Directly addresses client dissatisfaction and analyzes causes to define strategy for implementing corrective action. Works with other departments to improve processes and quality of client interaction by reviewing customer satisfaction survey data and identifying areas for improvement. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Uses metrics to assess outsourcing effectiveness. Summarizes results and prepares reports for management. Identifies additional products/services opportunities in a client organization, and develops solutions to meet those needs. Qualifications Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business management, computer science related field preferred Nine or more years of client service experience Five or more years of supervisory experience included Experience working with company products and operating systems and customer service agreements Experience working with the company escalation policy Other Qualifications Good human relations skills to select, develop, mentor, discipline and reward employees Good interpersonal skills for interacting with team members and clients Good organization skills to balance and prioritize work Good analytical and problem solving skills Good communication skills Ability to work in a team environment Remote Work Location Authorized:Yes, With RestrictionRelocation Assistance :Not AvailableClearance Level :Secret

Job Title: Call Center Supervisor Company: MRINetwork Location: Arlington, VA Description: For over four decades, The Richmond Group USA (TRG), one of the nation’s most established and successful search firms, has been helping candidates achieve their career dreams and goals by matching them with client companies located across the nation.  Let the highly trained search professionals at TRG work for you! One of our top clients, an established and respected Systems Integrator located in the DC region, is currently seeking a CALL CENTER SUPERVISOR to help with the management and improvement of over 20 customer care operators in a 24x7 call center.  REQUIREMENTS: BS (preferred) with at least 5+ years of call center experience with at least 3 years experience in a supervisory and/or managerial role Experience working with productivity and methodology tools that increase efficiency and effectiveness within a contact center Outstanding communication skills, both oral and written  If you are interested in this or future opportunities in your area, please send a Word-Formatted resume to Register to View and we will contact you when opportunities arise that match your geography and experience.  All inquiries are kept confidential and your information will not be shared without your prior approval. TRG is an industry leading recruiting firm specializing in placing Security industry professionals with backgrounds in sales, account management, product management, engineering, project & program management, executive management, information assurance, as well as systems & enterprise architecture.  If you have a background in any of these areas and are interested in exploring potential career opportunities related to IP Video, CCTV, access control, biometrics, transmission technologies, systems integration and/or related markets then we would love to hear from you.  http://www.trgsecurity.com

Job Title: Assistant Transportation Coord/Customer Service Company: LogistiCare Location: Richmond, VA Description: Qualified candidates must have a High School Diploma or GEDExperience:- At least 1 year customer service experience with heavy phone volume and data entry required- Prior in-bound call center experience preferred- Transportation experience to include: trip assignment, routing or dispatching- Knowledge of transit system a plus- Knowledge of Medicaid guidelines a plusSkills:- Superior customer service and phone skills, problem solving, time management, and organizational skills- Ability to accurately type 35+ corrected words per minute- Ability to work independently or with a team a must- Strong computer proficiency with Microsoft Excel, Word and Outlook- Knowledge of Medicaid guidelines and covered services a plusCompetencies:- Communication, Oral - Ability to communicate effectively with others using the spoken word- Communication, Written - Ability to communicate in writing clearly and concisely- Customer Oriented - Ability to take care of the customers' needs while following company procedures- Interpersonal - Ability to get along well with a variety of personalities and individualsEnvironmental and Working Conditions:- Entire work time is conducted in an office settingPhysical and Mental - Must be able to understand and follow complex instructions Job Description: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare's client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.LogistiCare seeks a full time Customer Service Representative for the Transportation department (Assistant Transportation Coordinator - ATC) located in Richmond, VA.Essential Duties and Responsibilities:Customer Service Representative in the Transportation department schedule, route and dispatch trips to third-party transportation providers and handle coordination of pre scheduled patient trips to medical facilities.Responsibilities may also include public transit coordination - identifying all reservations that can be placed on public transit, distributing transit tickets and tracking utilization. May also include administering the volunteer driver/ gas reimbursement program.LogistiCare is an Equal Opportunity Employer.

Job Title: Call Center Manager Company: Siemens Corporation Location: Alexandria, VA Description: Siemens Government Services (SGS) is seeking a highly energetic individual for a Call Center Manager to train and manage a team of call center specialists supporting the US Department of State's Security Technology Assistance Center.  SGS is a dynamic and rapidly growing organization. We are seeking a self-driven individual to complement our growing team. The Security Technology Assistance Center (STAC) provides world-class technical support for our customers 24/7/365 days a week to maximize the operational uptime of all U.S. Department of State’s Bureau of Diplomatic Security’s technical security systems. The STAC accomplishes this mission by: - Assisting customers and DS Security Technology Program Partners to define their technical security related problems, set in motion proposed solutions and document the work. - Empowering security equipment maintainers with appropriate knowledge-management and troubleshooting tools, facilitating equipment requests and coordinating other available subject matter expertise. - Providing managers with timely data that helps to accurately assess the health of installed security systems, the problems that plague them and their apparent trends. By providing these services to our stakeholders the STAC significantly improves the quality of security technology throughout the Department. Responsibilities include:• Train and manage a team providing help desk support to the Department of State. • Assist clients by technical support to Department of State Embassies and Consulates worldwide. • Provide required technical, financial and logistics data to client and to staff as needed to support client required services and activities. • Develop and implement work schedules for a 24/7 operation • Monitor team performance. Requirements include:• 4-year degree or equivalent experience; at least 7 years experience• Ability to supervise up to 15 employees. • Must possess a solid understanding of the tools and procedures needed to supervise best in class operations center employees. • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.• Ability to identify, isolate and rectify system events and outages. • Ability to coordinate effective issue resolution and quality customer care. • Ability to handle multiple projects simultaneously • Operate with considerable latitude with little or no management supervision required.• Daily interaction with Senior Management required. Act as key escalation contact for customers.Security Clearance: Candidate must be a US citizen and will be subject to a government security investigation to meet eligibility requirements for access to classified information at the Secret level.

Job Title: Program Manager - Call Center Operations Company: American Systems Corporation Location: Alexandria, VA Description: American Systems has an immediate need for a seasoned Program Manager. This position is responsible for the day to day operations of 2 call center locations: Columbus, Ohio & Alexandria VA. Call center staff includes nearly 50 full time employees. The PM will be expected to use data analysis and trending to proactively identify potential issues and problems. Excellent client facing skills will be required for this high visibility position on site at the customer headquarters. Create and present status briefings / program reviews to senior government customers. In addition to daily operations management responsibilities the PM will identify opportunities for improvement and additional task order work.For consideration candidates must have:* Active DoD Secret clearance and eligibility for TS clearance.* 7 + years experience with management of services related Federal contracts.* Experience in managing contract deliverables to include daily/weekly/monthly reports.* Expert proficiency with the full suite of MS products will be required to manage reporting demands and create impactful presentations.* Attention to operations and reporting detail is essential.* Bachelor*s degree in an applicable major.Additional desired experience includes* Call enter or help desk management experience is preferable.* Experience in Personnel or Facilities security management.* Familiarity with JPAS and other security related data bases.For immediate consideration please send resume to Register to View

Job Title: Manager, Assistant Manager, and Customer Service Representatives Company: Check Into Cash Inc Location: Galax, VA Description: CHECK INTO CASH, INC. is a growing financial service organization with 1250 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills.  Collection background a plus but not mandatory. If you're that person, then contact us immediately!   YOUR CAREER AND SUCCESS ARE WAITING. Positions available in Galax, VA  and surrounding areas. Check out our website! at www.checkintocash.com

Job Title: Customer Support Supervisor Company: Computer Sciences Corporation Location: Sterling, VA Description: Customer Support Supervisor will work withinCSCs Helpdeskdepartment in Sterling, VA. Payroll/Tax knowledge is strongly desired and the ability to multi-task.Assists less experienced service center representatives resolve complex customer questions.Researches complex customer inquiries and responds to appropriate parties in a timely manner.Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience.Assists with establishing and obtaining goals for acceptable performance in accordance with client service agreements.Provide occasional phone coverage when required.Interfaces with team members, management, and customers in reference to customer service issues.Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement.Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.

Job Title: Center Customer Service Coord Company: FedEx Location: Vienna, VA Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44532JobTitle: Center Customer Service Coord