Customer Service Supervisor Jobs in Utah

Job Title: Center Customer Service Coord Company: FedEx Location: Salt Lake City, UT Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44939JobTitle: Center Customer Service Coord

Job Title: Market Reseach Call Center Manager Company: Location: Provo, UT Description: Market Research Call Center Manager ? Springville UT M&R Data Collection is a call center in the marketing research industry. We collect data for businesses, government agencies, and political entities by conducting telephone surveys. WE DO NOT SELL ANY PRODUCTS, but the information we provide to our clients is used to design and evaluate products and policies. This information is vital to our clients because it allows them to be more responsive to their customers and their constituencies. M&R Data Collection is viewed as one of the highest quality market research call centers in the nation. Job Opening We seek candidates for the position of Call Center Manager in our Springville office. This opening is available due to the expansion of our call center and due to promotion of our current Call Center Manager. The Call Center Manger reports directly to the company President. The Call Center Manger is responsible for hiring, training, supervising, scheduling, monitoring, motivating and evaluating telephone interviewers in a 70 station call center. The Call Center Manager is responsible for insuring that our interviewers achieve the demanding standards that our research analyst clients require. The Call Center Manager is also responsible for achieving the tight deadlines required by our clients. The Call Center Manager is assisted in these tasks by Call Center Supervisors. M&R enjoys the reputation of being one of the best marketing research call centers in the nation. We are highly selective in hiring new employees, and expect excellent results from each. If you do not meet the following requirements, please do not apply for the position. Job Requirements The successful candidate for this position will have the following qualifications: 1. Extensive successful call center management experience. (Call center supervisor experience is not sufficient experience for this position.) 2. Understanding of marketing research terms, conventions and methods 3. Technical expertise working with computers and CATI systems 4. Must enjoy working with other professionals in a sometimes stressful environment. 5. Bi-lingual English/Spanish capabilities are preferred but not required. The successful candidate will demonstrate these traits: 1. Honest 2. Dependable 3. Hard working 4. Motivated 5. Intelligent 6. Creative 7. Pleasant to work with Compensation The Call Center Manger is paid a base hourly rate plus an hourly bonus based on achieving specific objectives. During the past six months the average total pay for the Call Center Manager has been over $16.00 per hour. Other Benefits: * Friendly and professional co-workers * Pleasant working environment * Located in Springville's Spring Creek Business Park * Ten paid holidays per year. * Annual Paid Time Off for vacation, sick leave and personal time off. * Healthcare benefits * Opportunity for advancement Interested Parties Qualified candidates send resume to Dex Andrews, President, at Register to View Please, only qualified candidates as defined above need apply. You will receive a phone call or email response if we wish to interview you. Visit our web page for more information: www.mrdatacollection.com. Directions to Office Our office is located at 761 West 1200 North, Springville, UT 84663 Do not use Google maps, it shows the wrong location! Use mapquest.com or follow these directions from the Interstate. 1. Exit I15 at exit 261 (State Highway 75), head east (toward the mountains). Go approximately 1 mile. 2. Turn right (south) on Mountain Springs Parkway, which is the second stop light. 3. Travel about 800 feet through duck ponds on the left and right sides of the street to the stop sign. 4. At the stop sign, turn left (east) on Spring Creek Place. 5. Travel about ½ mile. Just after you pass Little Giant Company (on the left) the road will start to turn to the right. 6. Where the road turns to the right, keep going straight. You will be on 1200 North. 7. Go about 300 feet. You will see buildings on the right side of the street with blue awnings. Our building is set back from the street behind those buildings. Our building has red awnings.

Job Title: Customer Service Manager Trainee ( CEDAR CITY_84720) Company: Schwan Food Company Location: Cedar City, UT Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: CEDAR CITY State: UT Zip: 84721 Country: United States of America Job ID: schwanservice- Register to View _CEDAR%20CITY_84720_Jan_22_2010__3%3a59PM Job Channel: USA-UT Customer Service Posted: 01/25/10

Job Title: Call Center Supervisor Company: Location: Salt Lake City, UT Description: Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: Customer Service Manager Company: Location: Provo, UT Description: BioGuard Pest Control is looking to fill a position in our Customer Service Department. We are located in Provo UT, off of Canyon Road. Duties will include answering customer service calls, updating customer database, and scheduling customers for service. Please email resume to: Register to View Or call office Register to View Questions will be answered if you are contacted for an interview.

Job Title: Customer Service Manager Trainee ( PAYSON_84651) Company: Schwan Food Company Location: Payson, UT Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: PAYSON State: UT Zip: 84651 Country: United States of America Job ID: schwanservice- Register to View _PAYSON_84651_Jan_22_2010__3%3a58PM Job Channel: USA-UT Customer Service Posted: 01/25/10

Job Title: Call Center Manager Company: Location: Ogden, UT Description: TO APPLY --- send resume to --- Register to View This position is a full-time permanent position for a large corporation with health benefits, 401k with matching, and paid vacations. Please answer the following questions in a cover letter. REQUIREMENTS --- 1. 7-10+ years work experience 2. 3-5 years experience as a Call Center Manager over 50+ people, preferably doing Technical Support 3. Must have some experience with case-based management, handling cases, not just phone calls 4. Some knowledge of IT or networking helpful Along with your resume, please send salary requirements to: Register to View

Job Title: Customer Service Manager Trainee ( WEST HAVEN_84401) Company: Schwan Food Company Location: West Haven, UT Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: WEST HAVEN State: UT Zip: 84401 Country: United States of America Job ID: schwanservice- Register to View _WEST%20HAVEN_84401_Jan_22_2010__3%3a58PM Job Channel: USA-UT Customer Service Posted: 01/25/10

Job Title: Call Center Manager - Software Product Support Company: ITQuest Corporation Location: Salt Lake City, UT Description: We are seeking the perfect Inbound Call Center Customer (Commercial) Support for our Software Products. This is NOT a retail customer support role. We are a highly specialized software company in need of supporting Commercial Business Clients regarding their software issues. The ideal candidate will have at least 3 years managing an inbound call center dealing with software support - both user and technical. The ideal candidate will also have a sum experience of at least 7 years in a high level call center dealing with commercial or business class customers. Interested applicants must submit a summary of software support experience along with resume.

Job Title: Customer Service Call Center Manager- Temporary Company: Convergys Location: Taylorsville, UT Description: **TEMPORARY ROLE, May 3, 2010 through August 15, 2010 supporting the US Census. The position does not offer any employee benefits due to the temporary nature of the position.****Extensive background check will be required prior to beginning the project.**To Apply: http://careers.convergys.com/JobSearchDescription.aspx?jobId=30062 DIMENSION & SCOPE:The Team Leader position at Convergys is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship on-line courses and on the job training (25%) while maintaining phone skills (15%). The Team Leader will be effectively using various tools, running reports, demonstrating leadership through acknowledging the fair and consistent application of policies while demonstrating a variety of coaching styles and techniques. This position will have between 15-20 direct reports.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.• Effectively deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation for the US Census project.• Instruct new hire and continuing education program specific training.• Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.• Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal.• Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.• Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.• Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.).• Able to take end-to-end ownership of employee issues that require liaison with others.• Use and promote Company recognition programs and understands the direct correlation between recognition and retention.• Meet or exceed all deadlines for reporting.• Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution.• Demonstrate teamwork by supporting and assisting other Team Leaders as necessary.• Demonstrate the Convergys culture through both behavior and attitude.• Effectively use business standard oral and written communication skills on a daily basis.• Using developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc.• Demonstrate flexibility by working varying shifts and responding to unanticipated events.• Oversee transportation issues where present.• Maintain phone skills while applying knowledge to day-to-day project experiences.• Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.EDUCATION & PROFESSIONAL CERTIFICATIONS:Bachelor’s degree in related field from a four-year college or university with zero to three years related experience; or Equivalent combination of education and experienceCANDIDATE PROFILE:• Management and Training experience• “Modeling the Way” by setting positive examples of behavior and attitude for program level activities.• Proven time management skills.• Excellent customer service and support skills.• Able to work well under pressure.• Exhibit professional demeanor.• Strong written and oral communication skills, including presentation skills• Able to work a flexible schedule.• Experience with providing and receiving coaching and feedback.• Able to multi-task.• Able to encourage, motivate and provide recognition.• Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word and ExcelENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:Extensive background check will be required prior to beginning the project.This is a temporary position expected to continue through mid August, 2010. The position does not offer any employee benefits.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Contact Information: Convergys Send this job to a friend View all "Convergys" jobs Learn more about Convergys Location: Taylorsville, UT 84123 Status: Full Time, Temporary/Contract/Project Work Experience: Less than 1 Year Education Level: Some College Coursework Completed Salary: 27,000.00 - 29,000.00 USD /yearNO BENEFITS Job Category: Customer Support/Client Care Career Level: Manager (Manager/Supervisor of Staff)