D Crofoot Location: Trophy Club, TX 76262 ... e 9 Years Order Fulfillment Experience 16+ Years Client Relations Inventory Control Purchasing Inside/Outside Sales Professional Experience Air Liquide America, Grand Prairie, TX Regional Customer Service Manager 2006-Present Manage the company’s most efficient regional customer service department in the country. Maintain client relations for the largest sales territory in the country. Order fulfillment supervision Managed the rollout of the administrative component of the cylinder asset inventory system. Decreased inventory of EPA Protocols while increasing on time deliveries of EPA Protocol cylinders. Air Liquide America, Grand Prairie, TX Account Manager 2005–20 ...
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R Bangalore Subba Rao Location: Houston, TX 77095 ... oriented professional environment.Expe rience Cashier - Kroger's - Greet the customer, scan all the items customer has purchased, generate the bill, tally the bill in the morning and evening. Operating the U- scan help the customer in scanning their purchases. Has been awarded RACE cards for customer service excellence Customer Relation Manager - Malabar Crystal & Diamonds Pvt LtdWelcome the customer, guide him to appropriate section, coordinate between customer & counter sales personnel and see to it that customer is satisfied. Introduced the systems like attendance, non availability of jeweler, etcDirect marketing - Visit customer places, explain features, benefits of our produc ...
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C Fleming Location: Fresno, TX 77545 ... vice Level Attainment Project ManagementRelati onship ManagementEDUCAT IONMasters of Business Administration, University of Phoenix, Houston, TX, 2005 GPA3.86Bachelors of Science, Accounting, Southern University, Baton Rouge, LA, 1994COMPUTER SKILLSMS Office (Word, Excel, Outlook, Visio and PowerPoint), Internet, Lotus Notes, CISCO, Total Absence Management, MS Project, People Soft, Siebel, Taleo PROFESSIONAL EXPERIENCEMercer Human Resource Services, Houston, TX August 2005 - PresentParticipa nt Services Team Lead, Health and Benefit Services Manage a staff of 3 Supervisors and 54 employees who provide Human Resource expertise regarding Health and Benefits inquiries as well as process/ ...
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R Smith Location: Conroe, TX 77301 ... les for all customers.Resear ch products, including application specifications, previous orders and pricing. Coordinate with logistics on shipping availability.Ass ist customer service manager in all capacities of each order. Personally worked with customers to improve their busines. Problem solve on difficult orders to prevent problems later. Follow up with customer on all aspects of order.Promptly do whatever was necessary to make sure the plant is running smoothly. 11/04-6/07 Gaffey OverHead Crane Oil & Gas Division Sales Personally credited for $6M in sales for 2007 and $2M for 2006.Responsible for generating business through Oil & Gas firmsCreated Autocad Drawings to as ...
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A Gilmore Location: Fort Worth, TX 76112 ... nt, to efficiently meet a company's goals.PROFESSION AL EXPERIENCE:First Cash/Cash Plus Euless, Texas jan 07,2009-june 4,2009 Collector Responsible for collecting on past due on line loan accounts through payment plan, taking payments, arrangements for pay day loan assistance and bankruptcies. Duties also included making inbound and outbound calls,structurin g account balances and approval amounts.Citigrou p, Irving, Texas october 20, 2003-july 18, 2008 Collections Analyst Responsible for collecting payments on past due accounts through various payment options, assisting with accounts that have moved over to various credit counseling services, bankruptcies, power-of-attorne y se ...
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K Furlough Location: Waco , TX 76708 ... oft word,excel,and PowerPointWork HistoryNov 28, 2008 - Feb 19, 2010S2G Legacy Support Services - Waco, TexasMANAGER CALL CENTERoversee all processes for new hires, Training, and Quality, manage Denon and Marshal accounts in all aspectsMar 08, 2006 - Oct 01, 2008Education Finance Partners - Austin, Texasdigital process manageroversee recon staff, analyze, develop, and review all data processes, work directly with all departments to aide and support processes, assist in training of processes to enhance job performance and streamline work loadOct 20, 2005 - Mar 04, 2006Wayport inc - Austin, Texaslevel II tech support repprovide tech support for all wifi customers in hotels, airports and busine ...
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B Cooper Location: Irving, TX 75063 ... c - Dallas, TX August 2006 - December 2009Successfully managed day to day call center operationsSucces sfully managed a call center of 20 call center reps and 2 team leadsSuccessfull y led call center to meet and exceed all call center metrics, sales goals/quotas, service levels, and QA scoresUtilized budget to achieve and drive results (sales contests, spiffs, training, staffing levels, and technology)Plann ed weekly call center schedule to achieve optimal phone coverageSuccessf ully trained, motivated, coached, and developed reps to performSuccessfu lly managed all QA, collection activity, and BBB activityInitiate d and improved processes and technologyWrote and updated training guides, c ...
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S Murray Location: Houston, TX 77099 ... ement, sales and information systems. As a self-motivated individual, I welcome the opportunity to work in a challenging and competitive environment.In addition to the skills outlined in my resume, following is a listing of other relevant qualifications:T eam oriented.Ability to work under pressure.Leaders hip skills. Research & Analysis abilities.Proven ability to organize and complete projects.Thank you for your time and consideration. I look forward to discussing a career opportunity with you. Sincerely,Levand er Murray Email: Levander_Murray@ yahoo.comAlt # (281) 575-7016Enclosur e Levander Murray11700 Bissonnet, #1413Houston, Texas 77099(281) 575-7016 OBJECTIVESeeking an op ...
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B Weatherford Location: Manchaca, TX 78652 ... lth insurance, short and long term disability, continued protection andlife insurance claims. Expert in all aspects of customer service and call center metrics. Twenty three years in management with proven strengths in team building and individualcoachi ng. Well organized, detail oriented; persevering, creative problem solver.WORK HISTORYADITYA BIRLA MINACS, Austin 2006 - January 2010 Operations ManagerManaged business units of up to 150 agents that handle calls for General Motors.Most current teams handled average of 700 calls per day with 85% service level.Implemente d procedures that made my team the only team across the Enterprise that met theCSat goal for 2009.Responsible for ...
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M Toth Location: Ft Worth, TX 76179 ... nts to the bottom line and turnaround of underperforming operations. l Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and daily operations policies. Areas of Expertise l Customer Service Management l Complaint Handling & Resolution l Retail Operations Management Customer Satisfaction Enhancement l Front-End Supervision l Sales & Margin Improvement Teambuilding & Training l Payroll Duties l Order Fulfillment Professional Experience BMS Management - Fort Worth, TX 0 ...
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