Customer Service Supervisor Jobs in Texas

Job Title: PATIENT FINANCIAL SERVICES MANAGER - CSR Company: Christus Santa Rosa Health Care Location: San Antonio, TX Description: Responsible for the management and supervision of all Patient Accounting personnel and activities. Maintains billed accounts receivables at, or close to, net realizable value through sound business practices with emphasis on strong cash flow performance and timely bad debt recognition.

Job Title: Customer Service Supervisor Company: TNT North America Location: Houston, TX Description: Customer Service Supervisor to lead a team of Customer Service Reps. CUSTOMER SERVICE SUPERVISOR Do you have a passion to succeed? WE HIRE GREAT PEOPLE! If you are fun, friendly, customer focused, results oriented team spirited and have pride then TNT is the company for you. We are one of the largest Global Express Delivery Companies in the world and we are looking for a Customer Service Supervisor for our Call Center located in the Greenspoint area I-45 & Beltway 8. Our Supervisors are responsible for leading, motivating, and empowering a team of Customer Service Representatives through effective & open communication, excellent leadership, performance feedback, employee satisfaction, and team productivity. These key leaders also are accountable for establishing a customer-focused culture by implementing & managing initiatives & measurement tools that aim to achieve customer satisfaction, loyalty, & retention. Ideal candidates will have 3-5 yrs exp in a call center environment and a minimum of 2-3 years experience as a supervisor/team lead, possess superior planning, organizing, and communication skills, a natural problem solver, and a BA/BS degree desired. In addition, experience in the Express Shipping Industry preferred. Send resume and salary history (required for consideration) via e-mail to: Register to View (no phone calls please) TNT values diversity in the workplace, and is committed to employment equity/equal opportunity employment.

Job Title: Client Services Mgr I Company: Bank Of America Location: Plano, TX Description: Position is focused on directing sales and service of the suite of settlement services product. Requirement to build strong partnerships with enterprise channels to grow revenue. Directs and manages the execution of a vendor's delivery of services needed to support the bank strategy. Provides oversight and monitors the project teams that are engaged between the vendor and the Bank, facilitating successful project completion. Provides key relationship management skills needed to act as the bank liaison with the vendor to provide relationship guidance and direction. Participates in the development of short and long-range client service enhancement strategies ensuring an integrated approach to client servicing that includes sales, service, operational and product perspectives. Monitors internal processes and service levels, implementing enhancements to improve overall efficiency and client satisfaction. May participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature. May be responsible for staffing, budget/expense management, reporting and forecasting for areas managed. May provide leadership and direction to client service teams to increase service levels and client satisfaction. Provides six sigma leadership and methodology into the service delivery channel.

Job Title: BRANCH MANAGER & CALL CENTER TELLER/REPRESENTATIVE Company: Location: Texarkana, TX Description: A great work environment, 65 years of growth and stability, and a very competitive benefit package make Red River Federal Credit Union an employer of choice. We now have the following openings:Branch Manager, University Drive (new location)The Branch Manager is responsible for efficient, effective management of a full-service office. He/she must have a minimum of two years experience as a consumer loan officer for a Credit Union or other financial institution. Makes loans to creditworthy members and eligible prospective members by viewing the application after credit reports are run and direct verifications made. Makes a capacity analysis and books out collateral values. Makes a credit decision or refers to the Loan Review Committee with appropriate recommendations. Makes consumer loans to members. Ensures that the office is open and ready to conduct business each business day and assumes overall administrative responsibility for operation of the office. Ensures the office and grounds have a neat, clean appearance. Determines and/or recommends equipment and staffing needs; recommends hiring, disciplinary actions and termination of employees. Monitors performance for compliance with laws, regulations, policies, procedures and internal controls. Promotes the credit union within the community. Assists in the Business Development of the branch office within the community.A high school diploma with four-year college degree is preferred. This individual must have the ability to meet, speak and deal effectively with people in person and over the telephone, being professional at all times. The Branch Manager must be comfortable and effective in marketing the credit union services within the community and must maintain a neat and professional image. This job is for an experienced candidate. Telephone Center Representative, Full-time (Richmond Road Call Center)The Telephone Center Representative answers telephone inquiries regarding Credit Union services and member accounts; resolves problems encountered on member accounts and refers errors and problems to the telephone center supervisor for resolution as necessary. The Telephone Center Representative handles member account activity from establishing eligibility of potential members. The Telephone Center Representative obtains basic information for completion of loan applications. He/she identifies & cross-sells relevant services, makes withdrawals for members by teller?s check for mailing to account address, transfers loan/credit card payments, and completes account transfers as requested by members and according to telephone center policy. The TCR makes necessary transactions for debit/ATM cards (blocking cards for stolen/lost/closed accounts.) He/she assists members with debit/ATM card inquiries and/or problems, reorders checks with no changes, and completes verification of deposits for member activity received via mail or fax. He/she sets up and assists members with home banking/bill payment/electronic statement services. The TCR quotes current loan and savings rates. This position requires one or more years of experience in a financial institution. This position is considered a trainee position for Telephone Center Representative II position. The training period will depend on the individual. Good communication skills, professional telephone skills and manners are required, along with the ability to explain Credit Union services in an understandable manner. Must maintain an organized and professional image at all times. APPLY BY COMPLETING AN APPLICATION AT ANY OF OUR FULL-SERVICE BRANCH LOCATIONS.EOE/AA

Job Title: Night Shift Call Center Supervisor Company: Location: Austin, TX Description: About Harte-Hanks: If you?re looking for a career where teamwork combines with excellence, where innovations blend with creative thinking, and support for career enhancements is inherent, then we want you to help us 'make it happen' as a Call Center Supervisor with Harte-Hanks Direct Marketing in Austin, TX. We provide state-of-the-art lead processing, customer care and management via a variety of channels, from web-based solutions to more traditional teleservice, for businesses ranging from computer hardware and software manufacturers to financial services companies. Position Summary: As a key member of the Call Center, you will be responsible for supervising and leading assigned account team(s) of inbound and/or outbound agents including staffing, performance management, reporting, counseling, and maintaining account quality. The work hours are 6pm ? 3am, Mon - Fri. Essential Functions and Responsibilities: Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corrective or disciplinary actions Track and measure individual and team productivity and quality results Drive improvements in overall service levels, transactional efficiencies & cost management Provide assistance and/or on-the-job training Analyze, summarize and/or reviews data; report findings, interprets results and/or make recommendations Ensure adherence to company policies Manage and motivate call center staff to meet performance goals Analyze and verify agent knowledge level Required Experience and Skills: · Must be able to work night shift: 6pm ? 3am, Monday - Friday · Thorough knowledge of call center operations · Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met · Demonstrated ability to interact with peers, senior management and other departments in a professional manner · Strong organizational, leadership and interpersonal management skills · Demonstrated communication skills both written and verbal · Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff · Ability to work in a dynamic fast paced atmosphere · Ability to coordinate activities or tasks of people and groups · Ability to maintain confidentiality · Demonstrate ability to make a decision by using logic to identify key facts, explore alternatives and propose quality solutions · Demonstrate ability to communicate information and ideas clearly, and concisely, in writing and verbally · Ability to take instructions from management and ensure follow up · Solid understanding of computer basics (Windows, Operating Systems and the Internet) · Proficiency with Microsoft Office 2007 Suite Products · Familiar with Office Communicator, Windows Mobile and Live Meeting. Including familiarity with Windows 2000 Active Directory, Blackberry / Exchange ActiveSync products · Ability to speak, read & write in English Compensation and Benefits: Harte-Hanks offers attractive compensation plans along with a comprehensive benefits offering including: Medical, Dental, Life, PTO, 401k, Flexible Spending Accounts, Disability, Educational Assistance and Employee Referral Bonus plans. Harte-Hanks is respected as an employer of choice due to our numerous career opportunities, our highly talented team members, our world-class reputation, and our impressive client portfolio. Note: The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Harte-Hanks is an EEO/AA Employer Please send resumes to: Register to View -hanks.com

Job Title: Support Center/ Call Center Manager Company: BIAS Corporation Location: Dallas, TX Description: BIAS Corporation is an Oracle Certified Advantage Partner which is the highest partner level within the Oracle Partner Network. We are one of only 34 Systems Integrators that are at the Advantage Partner Level in the United States and 89 in the World. We are a recognized leader in the planning, design, implementation, and maintenance of comprehensive information technology (IT) solutions for some of the world's leading companies.We are currently searching for an experienced Support Center Manager for a full time basis at their Dallas location.The Support Center Manager is responsible for improving and maintaining all operational and personnel aspects of the Support Center and improving and maintaining relationships with customers and field management. This includes developing, leading, and motivating Supervisors and Agents; ensuring that all processes and procedures are defined, documented, and enforced; mentoring and monitoring supervisors and agents; scheduling agents; and working with other support teams. This position reports directly to the Director of Customer Satisfaction and is located at the Support Center. It has 3 to 5 supervisors and 20 agents reporting to it.The salary is dependent upon experience level, and the start date is February 2010. Some relocation assistance may be available for a highly qualified candidate, but this will not be a full relocation package.* Define and enforce personnel policies and processes* Define and enforce training schedule* Mentor and Manage Performance of Supervisors/Team Leads* Oversight of Agent Performance* Improve and Maintain Morale* Ensure the Support Center meets all Operational Goals and Objectives* Forecast Call Loads and Optimize Resource Usage* Coordinate scheduling with Other Call Centers.* Enforce Schedule Adherence.* Conduct feedback and coaching sessions with Support Center Managers and CSRs.* Identify, document, and address technical and non-technical training needs of CSRs.* Manage the Support Center to its budget.* Develop Annual Budgets and Business Plans.* Lead the analysis of escalations of substandard service, software problems, and hardware problems.* Build and maintain positive relationships with Key Customers and Field Management.* Further develop the metrics program.* Write reports to track metrics.* Report performance metrics to Support Center Management and Executive Management.* Monitor agent productivity metrics.* Participate in recalibration sessions.* Identify, document, and execute Process Improvements.* Develop and maintain Standard Operating Procedures documentation.* Enforce Processes and Procedures. * Ability to communicate directly with Executive Management.* Strong written communication skills.* Strong verbal communications skills.* Strong presentation skills.* Strong problem solving and analytical skills.* Strong customer focus and orientation.* 5 years as a second level manager in a Technical Support Center.* Demonstrable experience improving a team*s performance in a Technical Support Center * must have metrics to show improvements.* Remedy experience.* Motivational Skills. * Occasional travel is required.* Occasional weekend and after-hours work is required.* 4 Year College Degree* HDI Support Manager or Team Lead Certifications* Knowledge Centered Support* Six Sigma Green Belt or higher* ITIL Foundations Certified* Report writing via ODBC * Crystal Reports is strongly preferred.

Job Title: Inside Sales Representative, Account Manager, Customer Service, Base + Commision + Bonus Company: Luxe Media Group Location: Irving, TX Description: Hiring Driven Inside Sales Representatives!Guarantee Base Salary  What You Will Be Doing: ·Work in a fun environment selling variety of products ·Take inbound calls from interested buyers about our portfolio of products ·Outbound follow up calls with prospective customers/clients·Have the opportunity to build relationship with customer/clients to enhance success      What You Can Expect From Us: ·Great Pay ·Opportunity to Grow·Fun and  Exciting Work Environment·Fun Incentives and Rewards·Un-capped Bonus Opportunities ·Our customers call you. ·We provide 100% of your leads. ·No cold calling. Pay:  · $10-$15 Hour Guarantee Base Salary, Paid Weekly·First Year Potential $32K- $37K·Commission·Bonuses ·Paid Vacation Days·Paid Holidays·Paid Sick Days·Paid Training·Aflac Supplemental Insurance·401K·Discount Medial Plan Requirements:  ·Ability to stay focused in a high energy environment ·Strong People Skills·Excellent communication skills ·Strong attention to detail and organizational skills ·Self discipline and great attendances ·Must have team spirit ·Solid Computer and Phone Skills ·Previous Sales Experience a plus, but not required·Bi- Lingual a plus, but not required Schedule:  ·This is a full time position, 40 Hour Week Guarantee ·Monday thru Friday, (daytime hours) ·No Saturdays or Sundays.  If you Know This is The Job For You, APPLY NOW Positions will fill quickly!   Please email or fax resumes with cover letters to:   Email:         Register to View Fax:            Register to View

Job Title: Call Center Manager Company: Location: San Antonio, TX Description: Call Center Manager needed for a start up outbound/inbound call center. This position is bilingual, 5 plus years experience needed. The call center manager will answers phones, plan forecast for staffing needs, assess follow through process to customers, monitor calls, run reports showing productivity. Calls will be inbound and outbound based on needs and is expected that the manager perform all functions a call center representative is responsible for. Please send resumes to Register to View ATTN Brittney

Job Title: Telephone Banking Unit Manager - Call Center San Antonio, Texas - Bilingual required Company: J.P. Morgan Chase Location: San Antonio, TX Description: JPMorgan Chase is a leading global financial services firm with assets of %241.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients.If youre interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase.Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com http://www.jpmorganchase.com/. Telephone Banking Unit ManagerPosition SummaryThe Unit Managers role is to support Retail Telephone Banking Center (TBC) First Call Resolution initiatives with an objective to improve the customer experience, grow the customer relationship and meet Retail and TBC business/financial objectives.The primary focus of this position is to manage a team of 15 - 20 front-line bankers by Coaching, knowledge building, and supporting critical support activities that will serve to ingrain the First Call Resolution culture into TBCs Bankers DNA. In addition, it is expected that the Unit Manager will collaborate with Site/TBC Leadership to ensure consistent communication of First Call Resolution (people, process technology) initiatives within their respective teams via team/Banker meetings and other established communication mediums.The expectation is that the Unit Manager will spend 70% - 80% of their day engaged with the front-line Bankers (1) Coaching, (2) Building First Call Resolution driven behavioral skills, (3) extending the range of solutions that they are skilled to offer, (4) enhancing the Bankerssdelivery and performance of the components related to First Call Resolution (Customer Satisfaction, Retail Banking Solutions and Repeat Calls) and (5) Developing their overall performance and customer service skills. The measure of successfor a Unit Manager will be 1) their coaching effectiveness as determined by their Bankers Performance and 2) achievement of specific First Call Resolution metrics, including CSAT, Solutions, Repeat Calls and AHT. The measure of success will be assessed weekly via the Retail Telephone Banking Unit Manager ranking process. Major Functions (Principal Duties and Responsibilities)These responsibilities include but are not limited or exclusive to:•Ensure proper staffing coverage to meet service level requirements• Assist staff with escalated customer and Banker calls• Identify, research and resolve complex, escalated customer issues• Motivate and recognize strong Banker and team performance• Communicate established goals and performance standards• Conduct daily coaching/counseling sessions - minimum 3/Banker/month• Perform required performance monitoring and call listening• Provide ongoing knowledge/training and support to Bankers to ensure optimum levels of customer satisfaction• Handle general administrative duties (i.e. employee file maintenance, management reporting, review and audit time sheets attendance records , communicate policy procedure updates) • Participate in building relationships between Telephone Banking and other areas to establish effective and efficient communications, work flows and to develop strong working partnerships that results in exceptional service to customers and Bankers • Perform the duties at an expert level including the research and resolution of customer inquiries and disputes.• Exercises authority within limits using excellent judgment to ensure that customer needs are met and that bank policy and profitability are not compromised. • Provide individual sales coaching to develop and expand the skills needed to cross-sell and up-sell of all bank products and services. • Monitor employee performance to ensure adherence to quality of service while maximizing the process of completing transactions. • Effectively administer personnel policies and procedures.• Exhibit a working knowledge of Retail TBC Problem Resolution processes.• Ensure compliance with lending policies and regulations.• Exercise limited policy exception authority.• Provide management with support in establishing process improvements to benefit the customer, employee and the bank•.Schedule to be determined - must be flexible with both days and hours of work..Qualifications, Knowledge and Skills Requirements (Job Specifications)•3 to 5+ years experience in customer service or prior management experience within banking, call/contact center, or customer service environment • Strong Coaching Skills that creates improved and sustained results• Superior Time management skills with an ability to change quickly to meet critical timelines - ability to plan and prioritize• Exceptional motivator with the ability to inspire and deliver a compelling and inspiring message to Bankers• Customer Centric and thrives on crating a positive customer experience• Ability to persuade and influence with little direction and/or information• Resourceful and looks for ways to make things happen• Understand call center management metrics and how to use them to drive Banker performance• Strong knowledge of Retail or Business products, services, sales and markets.• Demonstrated ability to identify, analyze and solve problems, by providing viable solutions and executing excellent follow-through. • Excellent interpersonal and communication skills.• Ability to plan and prioritize.• Demonstrated sales abilityThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in these positions. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job Title: Manager, Call Center Operations and Process Support Company: Energy Future Holdings Location: Irving, TX Description:   Energy Future Holdings Corp., formerly TXU Corp., is a Dallas-based, privately held energy company with a portfolio of competitive and regulated energy subsidiaries. TXU Energy, Luminant and Oncor, EFH's primary businesses, serve the high-growth Texas electricity market, which is one of world's largest and among the nation's most successful competitive markets. TXU Energy is a market-leading competitive retailer that provides electricity and related services to more than 2 million electricity customers. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewable energy programs. TXU Energy is providing superior value to customers across Texas.   The Manager, Call Center Operations and Process Support is responsible for developing, documenting, managing, and improving business processes within the Residential Call Centers. This position influences policies and procedures in the call center, assists in defining and scoping system enhancement efforts, prepares monthly and ad hoc departmental and executive presentations, and consults with the management team on customer satisfaction and experience issues. This function is also responsible for vendor invoice reconciliation, payment accuracy, and invoice settlement, and works with the Finance team to prepare monthly financial review decks. Additionally, this position must be capable of influencing decisions at all levels of the organization and have a team approach to leadership.   Essential Duties and Responsibilities Respond to and perform a variety of functions including: ·         Review business area practices, procedures and processes seeking avenues to improve efficiencies and effectiveness and reduce risk to call center quality. ·         Create and maintain process and procedure flow documentation for Residential Call Center Operations in TXU Energy documentation repository ·         Prepare and present both reports and recommendations on process improvements ·         Identify systemic performance issues; propose and implement using root cause analysis and corrective solutions with closure plans ·         Present findings and recommendations to Call Center Operations and Senior Executive levels. ·         Work closely with process owners to successfully implement major projects within Call Center Operations ·         Work closely with cross-functional and cross-organizational teams to ensure uniform implementation of new business and regulatory processes in Call Center Operations ·         Represents Call Center Operations on company strategic initiatives and projects and provides input and priorities back to Call Center Operations ·         Participate in regular communication meetings with Customer Care Operations to assess needs, gain feedback, and provide additional information as necessary. ·         Conduct regular Quality Reviews with call center leadership; perform trend analysis and implement corrective actions. Perform periodic site assessments to assist in vendor evaluation and execution. ·         Maintains vendor contracts and reviews, reconciles and approves for payment all Call Center Operations invoices. ·         Hires and helps train new team members ·         Set annual performance and development objectives and conduct periodic performance reviews with employees ·         Create and maintain a positive work environment that promotes teamwork, instills individual motivation and commitment to achieve the team’s goals ·         Coach and counsel employees regarding productivity, initiative, attitude, performance and development ·         Provide leadership to ensure positive employee relations, understanding of and compliance with company policies and procedures   Requirements ·        Bachelor’s degree in Management, Information Systems, Business or related field (and/or equivalent work experience) ·        Advanced Degree a plus ·        Other relevant certifications or training a plus ·        7 - 10 years of work related experience ·        5 years of Business-Systems Analysis, business process engineering, Quality Assurance and/or related experience ·        5 years of management experience ·        Significant customer service/customer operations experience ·        Knowledge of the electricity industry and competitive retail electric markets strongly desired   TXU Energy is an equal opportunity/affirmative action employer.