Customer Service Supervisor Jobs in Pennsylvania

Job Title: Call Center Manager Company: Location: Reading, PA Description: Needed: Call Manager to deal with client calls. Pays $13-15 per hour Full Medical Benefits. Email us to apply.

Job Title: CLIENT SERVICES MANAGER I Company: National City Location: King of Prussia, PA Description: As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US.  We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.The successful candidate will have the following qualifications: Bachelors Degree or Equivalent Minimum of 5 years business related experience; at least 3 years in a Client Services or Relationship Management role working with large, enterprise level organizations Financial Services/Brokerage Industry experience preferred Operational and technical background a plus Managed Accounts industry experience a plus Strong interpersonal and communication skills Strong Telephone, Web-Based, and In-Person presentation skills Highly organized and detail oriented Extremely motivated to learn and create new processes Ability to manage workload without a lot of immediate supervision Ability to prioritize and manage multiple tasks in a fast paced environment Client-focused  PNC Global Investment Servicing is committed to offering you a comprehensive and competitive benefits package.  We design our full time and part time benefits programs based on PNC Global Investment Servicing's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC Global Investment Servicing. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment.Options you may be able to consider include:Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Time Off Competitive Pay 401(k) Employee Stock Purchase Plan Flexible Schedules Flexible Dress Policy Growth Opportunities Work/Life BalancePNC is an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SOWhether you are an experienced professional or a recent graduate, PNC Global Investment Servicing can provide you with an opportunity to build a rewarding, long-lasting career.  PNC Global Investment Servicing, a member of The PNC Financial Services Group, is a leading provider of processing, technology and business solutions for the global investment industry. Our clients include some of the world's most successful financial services companies, including brokerage firms, mutual fund companies, pension and investment managers, insurance companies and banks. PNC Global Investment Servicing provides services for 72 million shareholder accounts with $2.5 trillion in total assets. With 4,800 employees, PNC Global Investment Servicing supports a global client base from 16 locations across the United States, Ireland, Luxembourg, England and Poland, along with a presence in the Cayman Islands. As a Client Services Manager II, you will be responsible for owning the day to day aspects of the Enterprise Client relationship.  This role is critical in ensuring that there is a smooth and efficient flow of information between PNC Managed Investments and the client.  You will also be responsible for identfying and resolving client specific issues; this includes tracking the concern and seeing it through to resolution.  If needed, the Client Services Manager II will escalate the matter to Senior PNC Managed Investments management.  You will also partner with the Senior Relationship Manager assigned to the client relationship to help execute the client's strategic initiatives.  Day to day responsibilities include:Acting as the internal and external client advocate. Managing and setting expectations with the client to develop a successful relationship. Maintaining awareness of  any non-routine operational, business, or technical issues which may impact the client, positively or negatively Escalating client issues as necessary to senior management at PNC Managed Investments Providing periodic updates to PNC Managed Investment Services senior management on overall client relationship. (Weekly staff meeting and periodic Client Focus meetings)   Monitoring PNC Managed Investments built, client-specific web platform to ensure proper functionality and support requests to modify or add functionality of same. Communicating new client initiatives to applicable PNC Managed Investments Teams. Participating in client projects. Facilitating periodic meetings (weekly, monthly) with the client to provide project status updates. Coordinating, monitor, and facilitate as necessary, semi-annual client meetings alternating between PNC Managed Investments home office and client site. Creating and issuing monthly client statistics. Notifying client of system enhancements. Directing client' 3rd-party vendor interaction    ShiftDaylightTotal Hours Per Week40HR Job CodeC80071 CLIENT SERVICES MANAGER I

Job Title: Customer Service Team Manager Company: Bank Of America Location: Pittsburgh, PA Description: Manages a team of 15-25 customer service associates and responsible for day-to-day supervision of the team. Monitors calls focusing on performance development, call handling statistics and service level adherence. Responsible for performance reviews to assess strengths and development needs providing feedback and opportunities for growth. Coaches, trains and develops associates and may lead other center quality initiatives. Must be customer and associate focused and have the ability to motivate and create enthusiasm. Excellent communications skills required. Must be a team player who is self-motivated, has a sense of urgency, looks for process improvements and has organization skills. Ensures complete and efficient customer interactions. May participate in data collection and simple analysis. Typically has 2 to 3 years of customer service leadership experience. 1. Establishes an atmosphere that encourages teamwork and employee involvement. 2. Drives the development of superior customer service and high performance. 3. Interviews and making effective hiring recommendations. 4. Administers performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action. 5. Leads workflow distribution and floor management to ensure service levels are consistently met. 6. Performs quality checks, develops and reviews performance reports, identifies areas to improve, and implements measures to improve performance. 7. Ensures adherence to company policies and standards. 8. Provides input for system development and enhancements. 9. Monitors Call Center activity to ensure that customer service and production standards are met and maintained. Works with other members of management team to address problems when they arise. 10. Responsible for the development and motivation of staff, and ensuring that they have the necessary resources to do their job; 11. Monitors attendance of subordinates and ensures accuracy of hours worked prior to submitting payroll information. 12. Continually looks for ways to improve the performance of the Call Center by identifying and implementing work efficiencies through process improvement techniques. 13. Performs any other duties as assigned MANAGEMENT RESPONSIBILITIES: 1. Responsible for providing employees timely, candid and constructive performance feedback. 2. Accountable for developing all employees to their fullest potential and providing challenging opportunities that enhance employee career growth. 3. Develops the appropriate talent pool to ensure adequate bench strength and succession planning. 4. Recognizes and rewards employees for accomplishments.

Job Title: CLIENT SERVICES MANAGER - Hourly Services Company: Bayada Nurses Location: Paoli, PA Description: CLIENT SERVICES MANAGER - Hourly ServicesAre you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people’s lives while you grow your career and learn the business? We’re Bayada Nurses—a leading home health care company—and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.Client Services Managers at Bayada Nurses lead field staff in providing superior customer service and quality home care. Focused on delivery and coordination of client services, you’ll manage your caseload while proactively growing it through long-term relationship building with clients, referral sources, payors and community organizations. With responsibility for building your team and managing emergent scheduling issues, you’ll recruit similarly minded, qualified staff while developing strong, communicative relationships with them. In addition, you’ll maintain effective fiscal management of your caseload by monitoring metrics (gross margin, OT, unfilled hours, etc.) while partnering with Clinical Managers to provide supervision and support to field employees.* four year college degree (prior health care, home care and recruiting experience preferred)* prior supervisory experience* demonstrated record of successfully taking on increased responsibility (goal achievement)* ambition to grow and advance beyond current position* strong interpersonal, PC and communication skills (including solid phone marketing & data entry ability)* bilingual in Spanish and English a plus With more than 140 offices in 18 states, the people of Bayada Nurses grow together. From comprehensive in-house orientation and training to ongoing mentoring and precepting, you’ll feel the difference higher standards make. To learn more about this opportunity and to apply online, click "apply for this position online" below, or visit us at jobs.bayada.com. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -2875

Job Title: Customer Relationship Manager (customer service) Company: Location: Philadelphia, PA Description: Our small company is looking for 2 candidates that can assist customers in a friendly and courteous manner.We specialize in small electronics repairs. We are seeking someone with the following: - Works independently - Trust worthy - Good with People - Able to use the internet/computer - Reliable - Some prior customer service experience. You will be working in a small office (10 ft x11ft ) with a computer/internet. Hours: 8am to 1pm and 1pm to 6pm. Monday to Friday.

Job Title: Customer Service Manager Trainee ( KITTANNING_16201) Company: Schwan Food Company Location: Kittanning, PA Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: KITTANNING State: PA Zip: 16201 Country: United States of America Job ID: schwanservice- Register to View _KITTANNING_16201_Jan_22_2010__3%3a59PM Job Channel: USA-PA Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Trainee ( DELMONT_15626) Company: Schwan Food Company Location: Delmont, PA Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: DELMONT State: PA Zip: 15626 Country: United States of America Job ID: schwanservice- Register to View _DELMONT_15626_Jan_22_2010__3%3a58PM Job Channel: USA-PA Customer Service Posted: 01/26/10

Job Title: Customer Service Manager, ShopRunner Company: GSI Commerce Location: King of Prussia, PA Description: Customer Service Manager, ShopRunner Location: King of Prussia PA Type: Regular Reference #: gsi-00004536 Shift:  Description: GSI has launched a membership marketing division called ShopRunner. ShopRunner members pay an annual membership fee and are entitled to a certain set of online shopping benefits. Our Go-to-Market strategy involves building strategic partnerships with B2C retailers and working together to upsell our high value member benefits at multiple points of contact between the retailer and their customers. This new division is looking for an experienced and take charge manager to run customer service and telephone sales operations. This role manages an outsourced team of supervisors, workforce, and staff of call center agents. This position is responsible for the overall direction, coordination and evaluation of the call center and will carry out management responsibilities in accordance with the organizations goals, objectives, policies and applicable laws. In addition to being the primary interface with call center supervisors and management to serve as an escalation mechanism the candidate will play a leading role in defining all ShopRunner CS policies and procedures. The successful candidate will lead the effort to define key processes and procedures utilizing a metric driven approach to customer service including, but not limited: fraud & misuse management, reason code analysis, email / chat and in bound customer inquiries. Responsibilities for the Customer Service Manager to include: +Provides leadership, coaching and guidance to outsourced call center unit (TSRs and CSRs) +Ensure satisfaction of members and resolution of their customer service issues +Develop Standard Operating Procedures for in bound CS calls +Identify, design and implement reports, alerts and dashboards to quantitatively monitor and improve the overall customer service operation +Review and analyze fraud and misuse data on a regular basis to continually define the appropriate business rules and procedures required to manage these processes +Effectively Sell memberships to callers/Develop Scripts for selling our memberships to callers +Meet or exceed daily, weekly, and monthly sales quotas +Monitor productivity of phone representatives and generates quantitative and qualitative reports +Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies +Develops and define performance measures through concise reporting +Effectively monitors operational performance statistics; effectively analyzing performance data +Ensures call center procedures and programs are effectively communicated to employees +Accepts and resolves elevated calls referred from call center Required Qualifications: +Associate degree required, Bachelor degree preferred +3+ years Inbound Call Center Management experience required +Ability to take corporate direction and implement as required +Strong communication skills Who We Are: Leave the shirt and tie routine at home and... Come work for a progressive, worldwide leader in eCommerce and multi-channel services for great consumer brands. GSI Commerce, Inc. (NASDAQ: GSIC) is the worldwide leader in eCommerce and multi-channel services for great consumer brands. GSI works with hundreds of retailers and brands- including companies like Toys R Us, Bath and Body Works, and Radio Shack. Our performance-based business model has been shaped by mutually beneficial long term relationships, and positions us to work in close partnership with many dynamic and compelling brands. Our company is growing. Our industry is growing. Our clients are growing. And our people are growing. The fact is, when you work at GSI, the opportunities for professional development have few boundaries. We hire top-tier talent who are excited about the opportunity to make a difference. One of our most important investments is our employees. GSI offers its employees tremendous career growth, exceptional employee benefits (including company matched 401(k), casual dress code, and employee discounts on many of our partner sites). At GSI, you have the chance to shape global, cutting-edge e-commerce solutions. At GSI YOU CAN become a pioneer in a dynamic industry + meet and work with incredibly talented people + expand your horizons!Please refer to job code gsicommerce-2419005 when responding to this ad.

Job Title: Customer Service Manager Trainee ( TITUSVILLE_16354) Company: Schwan Food Company Location: Titusville, PA Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: TITUSVILLE State: PA Zip: 16354 Country: United States of America Job ID: schwanservice- Register to View _TITUSVILLE_16354_Jan_22_2010__3%3a59PM Job Channel: USA-PA Customer Service Posted: 01/26/10

Job Title: Customer Service Supervisor- CMC - CS7103NB Company: Magellan Health Services, Inc. Location: Harrisburg, PA Description: This position is responsible for the coaching and development of Customer Service Associates (CSAs). It is responsible for ensuring CSAs follow appropriate guidelines and processes in delivering a high caliber, efficient level of service to members and providers. The Customer Service Supervisor must create a team environment which motivates CSAs and contributes to operational excellence and self leadership.ESSENTIAL FUNCTIONS A.    Review qualitative and quantitative performance with CSA     team members on a regular and ongoing basis to drive the     highest level of performance. Provide constructive feedback     and set improvement milestones when indicated. Develop     plans to ensure team achieves specific goals in support of     client and overall call center goals. B.    Identify individual CSA and/or Support Associate develop-    mental needs and, working with the education and care     assist teams, take steps to address them. Be a champion     for first call resolution strategy. With the Operations Team,     monitor team service performance levels on an ongoing basis     to ensure targeted goals for service level and average speed     of answer are achieved. Create team incentives and foster     constructive inter-office team competition to motivate and     reward performance excellence.C.    Set clear performance expectations with team of approxi-    mately 18 customer service associates (CSAs), and com-    municate how performance goals are linked to organizational     goals and values. Motivate and encourage team members to     excel. Create a team environment that contributes to a high     degree of employee satisfaction. Be prepared to answer     customer calls in the CSA queue during peak periods.D.    Monitor individual CSA attendance and reliability patterns     and take corrective steps when indicated Utilize the     workforce management system to monitor CSA schedule adherence     and other work habits.        MINIMUM REQUIREMENTS:(Skills necessary to meet minimum performance standards of the position)1.    Education: BA/BS: Business, Healthcare or related field2.    Experience: Three years or more experience in call center     management, preferably in the healthcare industry. Ex-    perience leading large teams in a dynamic industry. A     demonstrated track record of managing change with proven     results in the achievement of customer service goals..OTHER: Knowledge of managed healthcare principles and call center opera-tions. Ability to identify individual and team developmental needs. Ability to effectively coach and develop team members. Excellent leadership, oral and written communication skills. PREFERRED QUALIFICATIONS: (Additional skills necessary to exceed minimum performance standards)1.    Education: BA/BS required. MBA preferred.2.    Knowledge, Skills, Abilities:“One Magellan” Thinking;     Quantifiable Business Results; Leadership of People; Ser-    vice Orientation (External and Internal); Flexible and Adapt-    able; Management of Projects, Tasks and People; Team-    work; Expert Knowledge