Customer Service Supervisor Jobs in Oregon

Job Title: Customer Care Supervisor / Manager Company: Assurant Location: Albany, OR Description: Have extensive leadership and mentoring experience? Look no further and grab this opportunity to join the Assurant--a Fortune 500 company!Assurant Solutions is a group of four entrepreneurial businesses that create business solutions for large market-leading financial institutions and retailers - in the United States and internationally. We help our clients protect whats important to their customers: their ability to pay their bills, repair and replace damaged or inoperable computers, home appliances, cell phones and other consumer electronics, andmaintaining their personal vehicles and watercraft.Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North America and selected international markets. Assurant, a Fortune 500 company and part of the SP 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $23 billion in assets and $8 billion in annual revenue. www.assurant.comThe proven leaders we seek will have extensive management experience in providing direction, coaching, problem resolution, training, encouragement, team building, and employee development to achieve desired results relative to AHT, quality, compliance and other call center statistics as defined. He/she will facilitate activities for and manage of a team ofClaims Representatives and Senior Representatives. This supervisor / manager willutilize knowledge of the department functions and company policies, standards and practices to ensure that prompt, accurate and courteous service is provided to internal and external customers, agents and vendors.Key responsibilitiesProvides training and quality assurance for Claims Representatives including phone monitoring and claims evaluations.Develops goals for team. Monitors group work performance.Assists in managing the queue to achieve desired results relative to the call center statistics and representative performance.Ensures consistency, efficiency, and economy of operations.Prepares and maintains reports and assists in identifying process improvements and workflow improvements.Instructs and/or facilitates team meetings, training programs, and arbitrates team discussions of disagreements.Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.Identifies training needs and communicates the needs to the Training Department and follows up with representatives to determine success.Schedule: Various, depending on team supervised. Center Operation 5:00am - Midnight.Training Schedule: 8:00a.m. to 5:00p.m. Tuesday through Saturday for 5 weeks.

Job Title: Customer Service Supervisor Company: Location: Eugene, OR Description: Washington Federal Savings provides an excellent benefit package focused on long-term employment. Benefits include a semi-annual employer contribution to your retirement plan, 401k plan, and a subsidy of monthly medical and dental premiums for our employees and their dependents. This position is responsible for providing high quality service to branch customers by assisting in the administration of all branch business. This includes training and supervising the branch operations staff; compliance, branch security and assisting customers on a day-to-day basis. Washington Federal is proud of the high value that we place on simply being nice when serving our customers and co-workers. Top candidates must successfully complete a required background and credit history check. Please send resumes to: Register to View --or -- fax resumes to Register to View . EEO/AA Washington Federal is proud to be an equal opportunity employer. Qualified applicants should have the following education, skills and experience: *High school diploma or approved equivalent. *Good math, keyboarding and computer skills. *10-key. *Must be organized and have excellent verbal and written communication skills. *Prior experience as a Teller is required.

Job Title: Senior Staffing Manager Customer Service Company: Netflix, Inc. Location: Hillsboro, OR Description: This position will sit within our call center that has 400+ reps and is growing. This is the group that is responsible for answering the phones and ensuring our customers (12 million+) are happy. This senior management position will drive and influence growth strategies using common sense, plan for the future and have the ability to get there through influence and hard work. (If you interview for this position, be prepared to talk about how you have done this).We’re constantly innovating and evolving the Netflix experience for our customers and we will expect you to work as a staffing manager in the same way. Being curious, inventive and tenacious is how people would describe you. We are looking for someone who has a track record of finding lots of good people that get hired, every week. And, you need to be motivated by the fact that you truly understand you are instrumental in building the team that services our 12 MILLION customers, not because it is a job.The Netflix CS Senior Staffing Manager for our call center will:*Plan, drive, manage and assist in the execution of our staffing programs.*Develop trusted partnership with Call Center management to fully support staffing needs*Manage a team of recruiters, sourcers & vendors*Collect data, analyze and have the ability to understand how that fits into your staffing plans*Understands and always looks to understand the business (asks “why,” on a regular basis)Your Track Record would include: Ability to demonstrate loads of common sense, be strategic and tactical Experience with companies operating in high volume, quality hiring Not saying “I love people,” as to why you chose this line of workManaging and building teams (hiring and firing)Aggressive but not pushyConfident but not arrogantAbility to make things happen, otherwise known as “results-oriented” Ability to influence with peers, subordinates, management, cross-functionally Having a high level of curiosity Ability to grasp issues quickly and work on the right things at the right time A reputation of initiating ideas and programs not just delivering what is requested Uncompromising ethics and a commitment to transparency A degree would be nice and at least 7 years of experience SID:125

Job Title: Customer Service Manager Company: Location: Portland, OR Description: Customer Service Manager Bushwacker, Inc. Job Requirements The CS Manager oversees the activities of Customer Service Representatives and Sales order processing team members across all channels. Will lead and develop customer service policies, procedures and manuals to ensure consistent customer service and satisfaction. Troubleshoots and resolves non-routine customer comments and complaints. Resolves major problems with orders, delivery dates or service requests. The CS manager will also assist with Customer Service, Sales and Marketing budgets, budget tracking and related reports. This position requires strong leadership and communication skills, moderate or experienced accounting and financial reporting, fiduciary responsibilities and a ?What can we do for you? attitude. This position works directly with Senior Sales and Marketing management to provide support and assistance to insure the best customer experience. Requires 5-7 years relevant experience Technicals: Microsoft Word, Excel, Outlook, PowerPoint Bonus Experience: Ecommerce Customer service, Accounting fundamentals, Basic Understanding of Marketing techniques Excellent time-management, multitasking and organizational skills Employee Perks: Professional -- clean work environment Vacation/Holiday Package 100% Employer-paid health insurance program 401K program Educational opportunities Salary DOE Please submit resumes: Register to View or Bushwacker, Inc. Attn: Honey Brown 6710 N. Catlin Ave. Portland, OR 97203

Job Title: Customer Service Supervisor Job Company: Netflix Location: Hillsboro, OR Description: Customer Service Supervisor Job Customer Service SupervisorHillsboro, ORTHE POSITION:Netflix is growing! We have recently surpassed more than 12 million subscribers and are rapidly and continuously expanding our membership. In addition to DVD by mail, our customers enjoy streaming through their PC, Mac, Xbox 360, Playstation 3, Wii, along with other exciting partnerships. Come join the excitement of this rapid expansion and Connect People with Movies they'll Love!We are hiring successful and customer-centric supervisors who have exceptional interpersonal and analytical skills, a proven ability to multi-task in a fast-paced environment and demonstrated ability to motivate their team and achieve performance results. Your top priority will be to understand, interpret and coach team members to strong performance in each aspect of the customer experience. You will be responsible for the overall development of the members of your team, with the ultimate goal of readying them for the next level of responsibility within the call center.RESPONSIBILITIES:- Primary supervisor for team of 6-10 representatives- Develop CSR skills and performance- Create a positive environment where your team can learn and thrive- Drive team performance to provide a consistent customer experience and meet or exceed center performance expectations- Conduct effective team meetings, facilitating learning, group participation and impact- Coach representatives to address specific areas of focus or performance concern- Serve as resource for CSRs for customer call escalations and general customer service questions- Mentor representatives to become proficient within organizational structure and goals- Mentor assigned new hires from training class added to team- Receive ongoing training - provide floor support for new training and process roll outs- Adhere to schedule; maintain flexibility for schedule changes based on business needsQUALIFICATIONS:- Exceptional customer service and interpersonal skills- Minimum 3 years experience in a customer service environment- Proven mentorship skills, with a demonstrated ability to listen, identify root cause, creatively problem-solve, and drive impact to individuals' performance- Record of strong performance, consistently meeting or exceeding performance expectations though coaching and developing others in a positive and sustainable manner- Ability to articulate complex issues in an easy to understand manner- Motivated to be a consistent high performer - self-identifying ways to improve overall team performance; taking initiative to identify areas of opportunity; receptive to and able to appropriately incorporate feedback- Must be poised, with a demonstrated ability to navigate challenging customers, high volume and rapid change- Strong oral/written communications skills- Strong computer application skills including MS Windows, MS Word and MS Outlook- Flexible to working various schedules and able to maintain a positive attendance record

Job Title: Call Center Manager Company: Location: Portland, OR Description: ANNOUNCEMENT NUMBER: LEPE1004 CLASSIFICATION NUMBER: X7000 OPEN: February 23, 2010 CLOSE: March 8, 2010 LOCATION: Tigard Call Center Manager (Principal Executive/Manager A) $3,327 - $4,906 MONTHLY GENERAL INFORMATION The Oregon Public Employees Retirement System (PERS) is seeking a Principal Executive/Manager A. This is a full-time, permanent, management services position. Due to budgetary shortfalls, the person appointed to this position may be required to take unpaid furlough days between September 1, 2009 and June 30, 2011. If selected for the position, you must provide documentation of your eligibility to work in the United States. Applicants will be subject to a Computerized Criminal History for a thorough background investigation. Adverse background data may be grounds for immediate disqualification. The pay on all announcements may change without notice. BENEFITS Employment with PERS will afford you a variety of generous benefits. The link below will take you to a list of benefits we offer with employment: State Benefits Page Information about PERS may be obtained by visiting the web site: www.oregon.gov/pers PURPOSE Responsibilities for call center staff including coaching, counseling, developing and monitoring ongoing performance, monitoring attendance, meeting forecasted staffing levels and productivity goals, maintaining quality standards, identifying and assigning the qualified staff for tasks, delegating assignments, coordinating training requirements and directing people as they work. MAIN DUTIES Provides daily supervision of call center staff. Develops work procedures consistent with agency policy; determines need for and arranges training. Develops and implements tactical plans for the effective daily operation of the call center. Ensures accuracy and timeliness of meeting assigned service goals and customer service standards. Plans and assigns work; monitors and evaluates the quality of work and provides quality control/assurance reports. Develops budget proposals. Develops phone scripts for use by staff. Researches and provides answers to questions from staff. Collaborates with staff to develop an atmosphere of teamwork and respect. Conducts call monitoring (live and recorded) and scoring of calls for quality assurance purposes. Conducts shadowing of call agents for quality assurance purposes. Conducts coaching sessions for call agents in regards to call management, tone, demeanor, accuracy of information and customer service delivery. Monitors trends and provides statistical information regarding call volume and forecasted staffing levels by utilizing data reports, technology and related call center equipment. WORKING CONDITIONS Work subject to interruptions and may require working long hours. Essential job duties must be performed with or without reasonable accommodations. TO QUALIFY Your PD100 application form and resume (optional) will be reviewed to verify that you meet the qualifications stated in this section (be specific in describing your experience). To receive credit, your application form must clearly show that you have: MINIMUM QUALIFICATIONS Four years of experience in lead work, supervision, staff-technical, or professional-level work related to call center operations. Experience must have included participation in the management of a program, section, or unit including one or more of the following areas: a) development of program rules and policies; b) development of long- and short-range goals and plans; c) program evaluation; or d) budget preparation. In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration. A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management such as Business or Public Administration may be substituted for up to three years of the required experience. To receive credit you must submit a photocopy of transcripts. If you qualify, please see ?THIS IS THE TEST? section of the announcement. THIS IS THE TEST ATTACH YOUR ANSWER(S) TO THE FOLLOWING QUESTION(S): Use a separate sheet of paper. Write down any work experience (paid or unpaid) and training that you have which is related to each question. Limit your answer to each question to no more than one (1) page. Number your answer(s) to agree with the question(s). Your application will not be accepted if it is incomplete. TEST QUESTIONS: 1. Describe your experience and role managing or supervising Call Center operations and staff. Include the number of call agents and the annual call volume. 2. Describe your formal call monitoring experience. Describe your role, the frequency and type of monitoring, the number of calls monitored for each agent, the call components that were evaluated, and the scoring method used for evaluating calls. 3. Describe your experience and methods for evaluating/coaching call agents, information accuracy and customer service. Applications must be received by the close date. PERS cannot be responsible for material that are misdirected, late, illegible, or missing as a result of transmitting by fax, e-mail, or lost through the mail. The application form can be obtained from www.oregonjobs.org or www.oregon.gov/pers or by calling PERS Human Resources, Register to View . If you have a disability and need an alternative format in order to complete the application, you may call Register to View , or TTY Register to View to request an alternative format. After your application materials are reviewed, you will be sent a notice advising you of the status of your application and test score (if applicable). If you disagree with the results, you may request a review. Review requests must be submitted in writing and must be received within 10 days from the date listed on the notice. Accommodations for interviews will be provided to individuals with disabilities upon request. PERS is an Equal Opportunity Employer HOW TO APPLY You may email, mail, deliver, or fax your completed application (PD100) materials to: PERS Human Resources 11410 SW 68th Parkway Tigard, Oregon 97223 Fax: Register to View , or Email: Register to View OR Please copy and paste the following link into your browser address bar: http://stateoforegon.contacthr.com/15296752

Job Title: Customer Service Supervisor Company: Netflix Location: Hillsboro, OR Description: Netflix is growing! We have recently surpassed more than 12 million subscribers and are rapidly and continuously expanding our membership. In addition to DVD by mail, our customers enjoy streaming through their PC, Mac, Xbox 360, Playstation 3, Wii, along with other exciting partnerships. Come join the excitement of this rapid expansion and “Connect People with Movies they’ll Love”!We are hiring successful and customer-centric supervisors who have exceptional interpersonal and analytical skills, a proven ability to multi-task in a fast-paced environment and demonstrated ability to motivate their team and achieve performance results. Your top priority will be to understand, interpret and coach team members to strong performance in each aspect of the customer experience. You will be responsible for the overall development of the members of your team, with the ultimate goal of readying them for the next level of responsibility within the call center.Responsibilities:• Primary supervisor for team of 6-10 representatives • Develop CSR skills and performance• Create a positive environment where your team can learn and thrive• Drive team performance to provide a consistent customer experience and meet or exceed center performance expectations • Conduct effective team meetings, facilitating learning, group participation and impact • Coach representatives to address specific areas of focus or performance concern • Serve as resource for CSRs for customer call escalations and general customer service questions • Mentor representatives to become proficient within organizational structure and goals • Mentor assigned new hires from training class added to team • Receive ongoing training – provide floor support for new training and process roll outs • Adhere to schedule; maintain flexibility for schedule changes based on business needs Qualifications:• Exceptional customer service and interpersonal skills• Minimum 3 years experience in a customer service environment• Proven mentorship skills, with a demonstrated ability to listen, identify root cause, creatively problem-solve, and drive impact to individuals’ performance• Record of strong performance, consistently meeting or exceeding performance expectations though coaching and developing others in a positive and sustainable manner• Ability to articulate complex issues in an easy to understand manner• Motivated to be a consistent high performer – self-identifying ways to improve overall team performance; taking initiative to identify areas of opportunity; receptive to and able to appropriately incorporate feedback • Must be poised, with a demonstrated ability to navigate challenging customers, high volume and rapid change • Strong oral/written communications skills • Strong computer application skills including MS Windows, MS Word and MS Outlook • Flexible to working various schedules and able to maintain a positive attendance recordSID:125For quick consideration apply here

Job Title: Customer Service Manager I, II or III Company: Location: Salem, OR Description: West Coast Bank - Mt. Angel Branch Job # 3-0310-14 Full Time; 40 hours per week Starting pay: $2,436 per month ? CSM I * Under general direction of the branch manager, will provide direct supervision to teller staff including training, policy interpretation will perform transactions as needed based on customer service volumes. As the primary teller supervisor the CSM will act in the capacity of the teller sales leader and will be responsible for ensuring that all tellers are meeting their sales goals on a consistent basis. This will entail working closely with teller staff on the use of their teller sales calculator and coaching through performance issues related to teller balancing, and sales achievements. Customer Service Managers are responsible for ensuring quality customer service and timely response to special requests, complaints and any other operational issue that may arise. Incumbent in this junior role will be responsible for providing back-up to the Senior CSM and in that role will perform additional more complex operational assignments. Minimum Requirements: ?1 year of on-the-job experience as an operations officer/Customer Service Manager or a minimum of 3 years of teller experience in a financial institution setting where balancing and sales goals were consistently achieved. Time in position requirements may be waived if candidate has completed the WCB Customer Service Trainee program with a satisfactory rating. ?Strong attention to detail and the ability to multi-task effectively. ?Proficient at use of Microsoft Word and Excel software applications, general understanding of Deposit Pro and the ability to operate a variety of office equipment used in retail banking operations to include teller machines, encoders, etc. ?Demonstrated sales results required. ?Demonstrated effective interpersonal skills to effectively manage staff and customer service issues. Perceptive and understanding of customer needs; ability to maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations. ?Solid understanding of branch and company services and products. ?Ability to meet bonding requirements for employment purposes. Application: To apply or view other job opportunities, log on to our website at www.wcbjobs.com. Positions are opened until filled. Resumes are not accepted without a completed application. West Coast Bank Job numbers are required on all applications. Pre-employment drug test required. Please note that you will be personally contacted if chosen for an interview. Due to the large number of applications we receive not all applicants will be contacted. Please monitor our website for the ongoing status of the position posting. Equal Opportunity Employer M/F/V/D, and committed to a diverse workforce

Job Title: Netflix - Customer Service Supervisor - 3548 Company: Location: Portland, OR Description: Netflix is looking for customer-centric leaders with at least 6 months? experience leading a team. If you have previous supervisory or management experience, talk with your Team Manager or Supervisor today! We are hiring supervisors who have exceptional interpersonal and analytical skills, a proven ability to multi-task in a fast-paced environment and demonstrated ability to motivate their team and achieve performance results. Your top priority will be to understand, interpret and coach team members to strong performance in each aspect of the customer experience. You will be responsible for the overall development of the members of your team, with the ultimate goal of readying them for the next level of responsibility within the call center. Responsibilities: ? Primary supervisor for team of 6-10 representatives ? Develop CSR skills and performance ? Create a positive environment where your team can learn and thrive ? Drive team performance to provide a consistent customer experience and meet or exceed center performance expectations ? Conduct effective team meetings, facilitating learning, group participation and impact ? Coach representatives to address specific areas of focus or performance concern ? Serve as resource for CSRs for customer call escalations and general customer service questions ? Mentor representatives to become proficient within organizational structure and goals ? Mentor assigned new hires from training class added to team ? Receive ongoing training ? provide floor support for new training and process roll outs ? Adhere to schedule; maintain flexibility for schedule changes based on business needs Qualifications: ? Exceptional customer service and interpersonal skills ? Minimum 3 years experience in a customer service environment ? Minimum 6 months experience leading a team, preferably in a customer service environment ? Proven mentorship skills, with a demonstrated ability to listen, identify root cause, creatively problem-solve, and drive impact to individuals? performance ? Record of strong performance, consistently meeting or exceeding performance expectations though coaching and developing others in a positive and sustainable manner ? Ability to articulate complex issues in an easy to understand manner ? Motivated to be a consistent high performer ? self-identifying ways to improve overall team performance; taking initiative to identify areas of opportunity; receptive to and able to appropriately incorporate feedback ? Must be poised, with a demonstrated ability to navigate challenging customers, high volume and rapid change ? Strong oral/written communications skills ? Strong computer application skills including MS Windows, MS Word and MS Outlook ? Flexible to working various schedules and able to maintain a positive attendance record For quick consideration Click here to apply

Job Title: Netflix - Senior Staffing Manager ? Customer Service - 3658 Company: Location: Portland, OR Description: This position will sit within our call center that has 400+ reps and is growing. This is the group that is responsible for answering the phones and ensuring our customers (12 million+) are happy. This senior management position will drive and influence growth strategies using common sense, plan for the future and have the ability to get there through influence and hard work. (If you interview for this position, be prepared to talk about how you have done this). We?re constantly innovating and evolving the Netflix experience for our customers and we will expect you to work as a staffing manager in the same way. Being curious, inventive and tenacious is how people would describe you. We are looking for someone who has a track record of finding lots of good people that get hired, every week. And, you need to be motivated by the fact that you truly understand you are instrumental in building the team that services our 12 MILLION customers, not because it is a job. The Netflix CS Senior Staffing Manager for our call center will: *Plan, drive, manage and assist in the execution of our staffing programs. *Develop trusted partnership with Call Center management to fully support staffing needs *Manage a team of recruiters, sourcers & vendors *Collect data, analyze and have the ability to understand how that fits into your staffing plans *Understands and always looks to understand the business (asks ?why,? on a regular basis) Your Track Record would include: Ability to demonstrate loads of common sense, be strategic and tactical Experience with companies operating in high volume, quality hiring Not saying ?I love people,? as to why you chose this line of work Managing and building teams (hiring and firing) Aggressive but not pushy Confident but not arrogant Ability to make things happen, otherwise known as ?results-oriented? Ability to influence with peers, subordinates, management, cross-functionally Having a high level of curiosity Ability to grasp issues quickly and work on the right things at the right time A reputation of initiating ideas and programs not just delivering what is requested Uncompromising ethics and a commitment to transparency A degree would be nice and at least 7 years of experience For quick consideration Click here to apply