Customer Service Supervisor Jobs in Ohio

Job Title: Supervisor Customer Care Company: Time Warner Cable Location: Kettering, OH Description: Provides ongoing supervision to Customer Service Representative staff as well as evaluates performance, interviews, hires, and manages a staff of approximately 16 CSRs. Responsibilities includes monitoring quality of services via our Behavioral Analytics tool and Witness, coaching to behaviors for improved performance, resolving escalated issues and making good decisions. This individual will be responsible for assisting in the development of the team and department as the business evolves and must have the ability to adjust to various schedules as dictated by department business needs.

Job Title: Offshore Call Center Supervisor Company: Alliance Data Location: Columbus, OH Description: About Us Alliance Data (NYSE ADS) and its family of businesses is a leading provider of loyalty and marketing solutions derived from transaction-rich data. Through the creation and deployment of customized solutions that measurably change consumer behavior, Alliance Data helps its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. The Company manages millions of customer relationships for some of North America#039s largest and most recognizable brands, helping them grow their businesses and drive profitability. Headquartered in Dallas, Alliance Data employs approximately 7,000 associates at approximately 50 locations worldwide. Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies and marketing services, and LoyaltyOne, which owns and operates the AIR MILES® Reward Program, Canada#039s premier coalition loyalty program. For more information about the company, visit its web site, www.AllianceData.com. About Our Team As part of the Alliance Data team, you#039ll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you#039ll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you#039ll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform. About the Opportunity Basic Function Performs the duties and responsibilities of a front-line supervisor, managing the offshore relationship. Emphasis is placed on the use of interpersonal and associate relation practices, including organization, performance evaluations and training skills to attain monthly goals within a multi-faceted and fast paced environment. Responsibilities Responsibilities ¿ Evaluates offshore performance against budget, standards and historical data ¿ Works with appropriate parties to establish priorities and follow up on execution including goals and objectives ¿ Develops project plans and implements for system enhancements and procedure changes ¿ Conduct and lead regular conference calls with offshore vendors ¿ Coach, train and develop associates at all levels through written and oral feedback to enhance performance metrics ¿ Write and administer formal performance appraisals, periodic reviews and goals/objectives according to schedule ¿ Initiate and conduct corrective action and recommends/conducts terminations, if appropriate ¿ Initiate and implement appropriate actions to ensure department standards are met ¿ Evaluate call quality and compile productivity statistics on offshore performance ¿ Exercise judgment to successfully field escalated customer inquiries ¿ Ensure that all regulatory guidelines are being met and regular compliance courses are completed ¿ Participate and contribute ideas for the operations of the department ¿ Participate in special projects and task forces outside of normal responsibilities ¿ Perform other duties as assigned Qualifications Minimum Qualifications ¿ 2 years Supervisor experience in a Call Center ¿ High School Diploma ¿ Excellent written and oral communication skills ¿ Ability to balance multiple responsibilities simultaneously ¿ Good team building skills ¿ Strong decision making skills ¿ Proficient with Microsoft Office, specifically Word and Excel, general computer knowledge ¿ Demonstrated ability to work independently Recruiter Stephanie Huth

Job Title: Human Resources Manager - Customer Service - Eastern Region Company: DISH Network L.L.C. Location: Hilliard, OH Description: Identifies and develops policies and procedures; develops recommendations for improvements and enhancements to policies and procedures. Manages multiple teams or functional areas typically led by a supervisor or lead personnel. Is responsible for the overall staffing level of teams. Develops training and development programs for subordinates. Responsible for pay levels, promotions/demotions, performance management and overall assignment of work. Researches trends and best practices in the field of human resources. Analyzes trends and best practices and implements them as needed. Interprets and ensures compliance with all legal requirements in functional areas. Coordinates management training in functional areas including staffing, compliance, compensation, benefits, policy and training. Advises management in these areas. Manages teams that with administer human resources programs. Audits the work of teams to ensure consistency and fairness in the administration of human resources programs. Prepares budget for the functional area human resources responsibility. Is responsible for the overall direction, coordination, and evaluation of multiple units or teams. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Title: JTS-Customer Care Manager III - Columbus, OH Company: J.P. Morgan Chase Location: Columbus, OH Description: Manage Executive Research department for Home Lending Executive Office complaints. This is a high visibility position that requires a highly focused professional with excellent verbal and written skills. Must be able to manage a fast paced, highly detailed and customer focused environment. Candidate will need to have a clear understanding of Originations Operations for both Consumer Direct and Retail Operations and Sales. Candidate must be highly focused on Customer Service and be able to have a clear balance of protecting the Banks interest. Position is based in the Polaris building in Columbus Ohio. Candidate must have a proven ability to Manage a staff and focus on a vision of growth.2- 4 years of Previous management experience requiredStrong computer skills (Excel, Microsoft Project)Strong oral and written communication skillsMust be able to handle high level executive complaintsStrong problem-solving and reasoning skills; ability to learn quickly and retain informationResilient; able to handle difficult customers and situationsAdaptable, open to change; able to adapt quicklyPatient, composed, professionalJPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job Title: Customer Service Manager Company: Newell Rubbermaid Location: Fairlawn, OH Description: Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That MatterTM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYMO, EXPO, Waterman, Parker, Rolodex, IRWIN, LENOX, BernzOmatic, Rubbermaid, Graco, Calphalon, Goody, and Teutonia.This position is located in Fairlawn, OHand is an essential part of theRubbermaid Home Products Global Business Unit.GENERAL RESPONSIBILITIES:Supervise the daily activities in customer consumer services to ensure orders are processed and delivered to meet customers/consumer expectations. Provide guidance and build knowledge and problem solving skills to the customer and consumer teams daily. Communicate with several departments within the organization as well as customers and consumers.JOB DUTIES:Ensure team is using processes correctly to support customer orders and consumer inquiriesEnsure all team members receive adequate trainingInvestigate trends with our consumers and work with quality to investigate and create action items to resolveResolves all order errors and warningsMentor team members and build their skillsWork with distribution centers on promotion plans, logistics and product availability concernsWork with customers on new initiatives and communicating these to the DC's when appropriateEnsure consumer needs/inquiries are met to their satisfaction and done in a prompt, positive and professional mannerCost of failure reductionSupport business and department goals and objectives.Monitor and track department service metricsProjects as assigned or identifiedTravel required

Job Title: Call Center Manager Company: Location: Akron, OH Description: Our client is an enrollment agency that provides health care education and health care plan choices through state of the art technology and well educated enrollment specialists. Our client is headquartered in Meridian, Mississippi with a regional office and call center in North Canton OH. We are searching for a Call Center Manager who has experience managing a call center. A degree is preferred but not required. A Health and/or Life Insurance license is a plus but not required. In this position, you will participate in the development and implementation of procedures pertinent to the operation of the Call Center; you will monitor program(s) and procedures to ensure on-time delivery, customer satisfaction and other key metrics as defined by client/company; you will ensure employee satisfaction through effective management and execution of processes and set performance standards to meet service goals of company as well as measure performance metrics and make employment decisions.

Job Title: Call Center Supervisor Company: Location: Akron, OH Description: The Opportunity EBSCO TeleServices has an exciting career opportunity for you at our Kent location. We are currently seeking a Call Center Supervisor to assist in the day-to-day operation of the sales floor. In this high demand, ever changing role the candidate will be responsible to train and develop a staff of sales representatives, assisting them to reach and exceed goal. Candidates will have a direct impact on hiring decisions. Additionally, candidates will have the ability to monitor and coach employees directly. This is a full time nights and weekend position. Requirements Candidates must have at least 2-3 years direct supervision of a team of sales representatives. Candidates must be able to demonstrate the ability to work well within a team structure and possess the ability to effectively communicate goals both verbally and written. Experience in training, coaching and developing quality sales representatives a plus. What EBSCO Offers With EBSCO TeleServices, you?ll be involved with challenging projects and work for a company on the cutting edge of the teleservices industry. You will be rewarded by a salary commensurate with your experience, a comprehensive benefits package and an outstanding profit sharing plan. How to respond: Please forward your resume and salary history to Register to View subject line Supervisor Search Please review our corporate website at: www.ebscoind.com EOE

Job Title: CINCINNATI, OH - CLIENT SERVICES MANAGER - WATER Company: AECOM Location: Cincinnati, OH Description: Working at AECOM makes you a member of a global team and an award-winning company. You are supported through a network of connections within your role, your discipline and the regions in which you operate. With 41,000 people in more than 100 countries, AECOM is a leader in all of the key markets that it serves. Our highly capable team provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that enhance and sustain the world’s built, natural and social environments.At AECOM, we are addressing the world's need for clean water. Our water specialists work together worldwide to find innovative and holistic solutions to the water shortage issue. Communities around the globe are challenged to find effective ways to provide dependable water supplies, and to restore the water we use to continue sustaining the natural environment.Our Water Business Line in Cincinnati is seeking a dynamic, aggressive professional to serve as a Client Services Manager providing our clients with superior engineering consulting services.   The Client Services Manager serves as the primary company liaison between our clients, our project teams, and our technical staff in order to develop, implement and monitor processes that drive 100% client satisfaction. This is a rare opportunity with an existing technically advanced group, with a strong backlog and an excellent client base. The successful candidate is an articulate and proactive communicator, experienced in professional engineering services in support of civil and environmental projects, understands the business of consulting engineering and appreciates the importance of complete client satisfaction.  The Client Services Manager will develop a detailed understanding of each client's future direction and consulting engineering requirements.  Qualifications require a proven track record of success working with multiple municipal clients. Position is ideal for a strategic thinker and tactical doer.In addition, the successful candidate will be responsible for designing and implementing business development strategies and successfully leading project teams to win large projects in the Cincinnati market.  Also may be required to assist in other markets throughout Ohio.Must have a proven track record of developing relationships with clients and also leading successful project pursuits. Must have successful current client relationships in relevant market and be capable of continuing to grow business opportunities.  Must demonstrate the ability to attract and retain clients in the area, build backlog, and lead marketing pursuits.Requirements include a BS in Engineering (advanced degrees a plus) and an Ohio Professional Engineering license.  To qualify you will need to have at least ten years of industry experience with municipal and commercial environmental engineering with an emphasis in Water/Wastewater infrastructure projects.   AECOM employees around the world enjoy a wide range of benefits and competitive compensation package.  AECOM is much more than just a place to work.  It's a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide.  It's a place that values the diversity of our areas of practice and our people.  It's what makes AECOM a great place to work and grow.  Come grow with us!  For more information on AECOM, please visit our website at www.aecom.com AECOM is an Equal Opportunity Employer.

Job Title: Manager, Client Services Company: MED3000 Location: Dayton, OH Description: HEALTHCARE-OtherManager, Client ServicesMED3OOO, Inc an EMS billing company in Miamisburg, Ohio is seeking applicants with management experience working with Fire/EMS. This position oversees and responds to client needs from implementation, training, to request and troubleshooting. This position will be resp for mgmt of credentialing personnel. HS dip req, BA/BS business or related field pref. 2+ yrs healthcare mgmt exp/Fire-EMS, leadership exp pref. Must demonstrate thorough competency/extensive knowledge of the principles and practices of Fire and EMS billing operations or physician billing. Must be bondable. Qualified candidates submit resume via email Register to View Fax Register to View . First Published in Cox Ohio Publishing Newspapers on Feb 21 2010

Job Title: Center Customer Service Coord Company: FedEx Location: Centerville, OH Description: PROMOTE FROM WITHINAt FedEx Office we value our Team Members and foster an environment career development and internal promotions.  Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.If you are a current FedEx Office Team Member, click here to complete the Internal Application Process.Overview: This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.Responsibilities: This is a representative list of the general duties the Customer Service Coordinator may be asked to perform and is not intended to be all-inclusive• Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision• Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers• Sets priorities of customer projects• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)• Handles customer issues and gives refunds• May provide leadership on assigned shifts• May assist team members in goal setting and skill development• Assists in the training of center team members• Performs multiple tasks at the same time, using automatic equipment capabilities• Troubleshoots routine equipment problems• May pick-up and deliver customer orders• Collates, sorts and organizes customer orders• May operate photocopy, binding and other auxiliary equipment• Operates the Point of Sale terminal (POS), handles money and makes change.• Performs daily close-out procedures on POS.• Prepares bank deposit slips• Performs administrative duties, including bidding, ordering supplies and inventory control• Follows instructions of supervisors and assists other team members in performing center functions• Perform all other duties as needed or requested• Secondary responsibility for coordination of all shipping related services and activities, to include:• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Directs work of other team members. Performs duties with only minimal supervision by center manager and/or assistant manager. Must defer decisions involving changes in center procedures to center manager and/or assistant manager.Qualifications: • High school diploma or equivalent, plus six months to one year of related experience required• Excellent verbal and written communication skills• Physical stamina sufficient to stand during entire shift, excluding rest breaks• Physical stamina sufficient to move and lift 55 pound boxes• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure• Ability to work with minimal supervision• Ability to lead and direct team members• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerBenefits WebsiteJob ID: 2010-44706JobTitle: Center Customer Service Coord