Customer Service Supervisor Jobs in North Carolina

Job Title: Customer Service Manager Company: Burt's Bees Location: Durham, NC Description: PURPOSELead a team of customer service professionals to exceed customer expectations. ESSENTIAL JOB FUNCTIONS People management duties including, but not limited to, hiring, developing, training, and supporting customer service professionals. Lead and build a high performance team in a challenging, high growth environment. Serve as project manager for new account launches and facilitate on-time initial shipment and resolution of vendor guide concerns. Serve as a thought leader for continuously improving the order-to-shelf supply chain. Develop employees to proactively anticipate customer needs. Serve as an escalation point for customer, sales team, or supply chain issues. Lead root-cause problem solving to address common supply chain issues. Accept responsibility for all barriers preventing the product from getting on the shelf for the consumers' moment of truth. MINIMUM RECRUITMENT STANDARDS Four year degree required, MBA preferred. People management experience required. Wholesale customer service experience required. Outside sales experience preferred. APICS Certified Supply Chain Professional certification preferred. Fantastic written and verbal communication skills. Ability to show deep empathy for customers and sales team. Ability to serve as the voice of the customer to the organization. Demonstrated ability to excel in an information, metric-driven organization. Demonstrated ability to learn advanced use of the tools required to do the job.Unfortunately, we are unable to offer visa sponsorship to any candidate for this position.EOE/AA M/F/D/V To Apply for this position, please CLICK HERE

Job Title: Customer Service Manager (2009109) Company: Landmark Aviation Location: Greensboro, NC Description: 2009109 Job Description The primary objective for this position is to consistently represent Landmark Aviation in a positive and professional manner while serving the primary contact for customers and supervising the day to day duties of the Customer Service Representatives to ensure unsurpassed service and uncompromising safety. Specific responsibilities associated with this position include: Provide customers with professional service and assistance with the hotel reservations, directions to local attractions, transportation and catering coordination Motivate employees to achieve the company goals as safely and economically as possible Manage the selection and training of new CSRs Coordinate work schedule of CSRs Maintain knowledge of Landmark Aviation facilities, websites, services, and line service staff to ensure exceptional customer service Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner Conduct customer sales calls to increase business for local operation Utilize the Customer Management System to initiate and track all customer contact to increase business Use Total FBO (TFBO) in accordance with Landmark Aviation’s TFBO manuals Ensure that the accounts receivable is current by following up with any customer with outstanding balances to ensure prompt payment Serve as primary contact for all customer inquiries Other duties as assigned Required Experience Bachelor’s Degree in related field or equivalent combination of training and experience Management experience  in a hospitality or airport environment preferred Strong communication and leadership skills Excellent telephone and customer service skills Working knowledge of Microsoft Outlook, Word and Excel Experience with TFBO preferred Job Location Greensboro, NC, US. Position Type Full-Time/Regular

Job Title: Customer Service Manager ($30-35k) Company: Location: Raleigh, NC Description: Our client, a growing local bank, seeks candidates for a Customer Service Manager opening in its north Raleigh location. This position is responsible for building and maintaining potential and current customer relationships. Daily tasks include, but are not limited to all customer service representative responsibilities, supervising the day to day operations of the CSR?s, branch deposit reporting, and resolving escalated customer issues. Job Functions and Key Responsibilities: -Responsible for performing all CSR tasks daily. -Assist in managing the customer service team to ensure that proper procedures are implemented and the customer service level is up to standards. Be proactive is addressing issues and problems within the branch. -Create and prepare regular deposit reports to measure branch growth and share with management team. -Accountable for creating and implementing training for necessary branch procedures and policies. -Being the frontline in maintaining the banks in-branch customer relationships and ensuring each customer interaction is handled in a manner which will benefit the bank. -Prepared to handle all customer issues before being escalated to the Branch Manager. The best candidates will have the ability to work independently to solve customer issues and problems. Experience with Jack Henry software a strong plus. Prior customer service experience, management and banking experience is REQUIRED. Interested candidates should email their MS Word resumes to Shannon Jackson ( Register to View ). Please use Customer Service Manager as you subject line. Thank you!

Job Title: Customer Service Manager - Floating Company: Fifth Third Bank Location: Mooresville, NC Description: This position will begin as a Floating position and will cover the following areas:  Mooresville, Troutman, Maiden, and Lincolnton.GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.

Job Title: Call Center Manager Company: Location: Raleigh, NC Description: Telemarketing Firm is looking for a Call center manager to lead team members! Must be willing to work nights/wekends and have reliable transportation. Dental and Medical Benefits included for Full-Time positions only. Experience is a plus but not required.

Job Title: Office Manager for Call Center Company: Location: Raleigh, NC Description: BASE plus override on entire staff!!! Candidate must possess excellent sales and management background. Will be running a commissioned sales team. Inside Sales. Responsibilities include: recruiting, training, meeting goals. HUGE income potential!!! Email resume along with cover page. Must have commissioned sales experience and management experience to apply. Thank you.

Job Title: Call Center Manager Company: Jones Lang LaSalle Location: Charlotte, NC Description: Org Marketing Statement Perform as Single Point Of Contact for Call Center Provide superior client service meeting established business unit key performance metrics Meet assigned financial targets Manage business unit staffing levels Operational excellence with strategic capabilities Interact with Corporate IT and Technology Relationship Manager to turn client business requirements into technology decisions Responsibilities Manage recruiting/hiring process Responsible for new hire training programs Develop and maintain Call center policy, processes and procedures Maintain and improve team productivity, meet business unit Key Performance Metrics (KPM) Manage client driven Key Performance Metrics Develop staff skill set to grow overall department professional capabilities Client presentations and training Call center telephony responsibilities. Manage technology based projects Metric Management Employee Management Reporting Effective use of technology and tools such as SharePoint, Microsoft Office Suite, Document Libraries, Training Materials Conference Calls/Meetings Qualifications Strong Project Management skills and interpersonal skills Organized and efficient, ability to deal with challenging situations, cheerful, calm and even tempered, flexible, adaptable, team player, resolution driven, ability to discipline, good communicator and motivator. Excellent client skills College degree 3 5 years in a Customer Service environment Prior supervisory experience required A combination of education and customer service experience will be considered Strong analytical skills a must Microsoft Office proficient CLARIFY work order system experience would be beneficial Equal Employment Opportunity

Job Title: Customer Service Manager Company: Location: Raleigh, NC Description: Customer Service Manager: This position is responsible for building and maintaining potential and current client relationships. Daily tasks include, but are not limited to, explaining financial products, opening accounts, performing all duties of customer service representatives and supervising branch staff, providing positive customer interaction both in person and over the phone. Responsibilities include training employees, assigning and directing work, addressing customer concerns and resolving issues.

Job Title: Experienced Front Desk Customer Service Manager Company: Location: Raleigh, NC Description: Job Description The primary objective for this position is to consistently represent Landmark Aviation in a positive and professional manner while serving the primary contact for customers and supervising the day to day duties of the Customer Service Representatives to ensure unsurpassed service and uncompromising safety. Specific responsibilities associated with this position include: -Provide customers with professional service and assistance with the hotel reservations, directions to local attractions, transportation and catering coordination -Motivate employees to achieve the company goals as safely and economically as possible -Manage the selection and training of new CSRs -Coordinate work schedule of CSRs -Maintain knowledge of Landmark Aviation facilities, websites, services, and line service staff to ensure exceptional customer service -Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner -Conduct customer sales calls to increase business for local operation -Utilize the Customer Management System to initiate and track all customer contact to increase business -Use Total FBO (TFBO) in accordance with Landmark Aviation?s TFBO manuals -Ensure that the accounts receivable is current by following up with any customer with outstanding balances to ensure prompt payment -Serve as primary contact for all customer inquiries -Other duties as assigned Required Experience -Bachelor?s Degree in related field or equivalent combination of training and experience -Management experience in a hospitality or airport environment preferred -Strong communication and leadership skills -Excellent telephone and customer service skills -Working knowledge of Microsoft Outlook, Word and Excel -Experience with TFBO preferred For immediate consideration, please visit our website at www.landmarkaviation.com and go to our Careers Portal!

Job Title: Customer Service Manager Company: Fifth Third Bank Location: Banner Elk, NC Description: GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; recognizing and rewarding employees for accomplishments. Experience MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling.