Customer Service Supervisor Jobs in New York

Job Title: Account Manager- Customer Service/Collections Company: Location: Buffalo, NY Description: LHR Inc is currently accepting applications and doing interviews for a position that is scheduled to begin on 3/23/10. *All Applications must be submitted through the company's website to be considered for the position. Company Description Established in 1996 and located in Hamburg, NY (just 20 minutes south of Buffalo); LHR Inc has been named among the top 10 Best Places to Work in New York State and as one of the top 4 Best Companies to work for in Western New York. LHR Inc. is not your typical collection agency and brings a Professional and Customer Service approach to debt collections. Employees of LHR Inc. enjoy the following benefits: Monday - Friday Schedule (No Weekends) Paid Health Insurance Paid Gym Membership Regular opportunities to increase their pay Advancement Opportunities Job Description Account Managers are responsible for locating and contacting consumers via the telephone and negotiating remedies on their accounts. They are responsible for knowing and following both Local and Federal Laws that govern how and when they are permitted to communicate with Consumers. Successful Account Managers should be self motivated and possess the following skills: Communication Listening Problem solving Organization Basic Computer / Internet Application Process The company accepts applications through their website at www.lhrinc.com . Please upload a current copy of your resume when submitting the application (Please note that applications submitted without an up-to-date resume will not be considered). If you have questions or problems completing the application please contact us: Phone: Register to View Email: Register to View

Job Title: Supervisor, Customer Care Company: Time Warner Cable Location: New York, NY Description: Essential Job FunctionsWill be expected to supervise Business Service Representatives to achieve and maintain department standards, handle supervisory calls from clients, troubleshoot and resolve any customer service issues, complete follow-up with assigned representatives on their phone status, attendance, punctuality and overall performance. Conduct weekly team meetings, handle and resolve interdepartmental customer care and billing problems. Assist with quality assurance monitoring and quality control of assigned representatives. Monitor and track assigned supervisory reports, complete annual performance reviews for assigned representatives, assess performance and issue disciplinary action when necessary.Job Requirements/Qualifications Must have a High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. College degree preferred. Must have four years of Customer Service experience and supervisory experience preferred. Be a team player and an excellent motivator, flexible with assigned shift and be able to exhibit good leadership with ease. Excellent communication, analytical and decision making skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals and effectively present information. Respond to questions from groups of managers, clients, customers, and the general public. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Plan, staff, evaluate and direct work of employees in the unit. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Will be working in a typical office environment using standard office equipment, including personal computer.Time Warner Cable supports a drug-free environment and is EOE M/F/V/D.

Job Title: Customer Service Supervisor Company: Location: Buffalo, NY Description: Buffalo company is seeking a Customer Service Supervisor. Must have previous supervisory experience within a call center environment. Must be comfortable working on a computer. Position requires night and weekend, full time hours. Please send a resume to be considered for the opening.

Job Title: Call Center Manager Needed Company: Company Confidential Location: New York, NY Description: Major Health Insurance Company located in New York City seeks a Call Center/Customer Service Manager for an immediate permanent position.  All candidates must have:- At least 5 years experience managing a large Call Center. -Bachelor's Degree required-Previous experience managing a call center within the HealthCare, Pension, or Benefits Industries Please forward your resume as a Word document for immediate consideration.

Job Title: Customer Service / Call Center Supervisors Wanted Company: Location: New York City, NY Description: Customer Service / Call Center Supervisors Wanted We are looking for a number of career ? minded, motivated individuals with either a College Degree or prior Supervisory experience to begin rewarding careers in our 24 hour a day Technology / Customer Care environment. We are currently hiring for all schedules due to our rapid, sustained growth. You must also be available to work any schedule which includes weekends and holidays. (We operate a 24 hour life safety monitoring facility.) ***Phone Sales Supervisory Positions also available*** Responsibilities: Supervise staff in our Call Center and / or Customer Service environment. Provide support to our strategic partner base and customers. Formulate and implement procedures that enhance the effectiveness of our operation. Qualifications: College degree is a strong plus. Prior Supervisory experience is helpful but not required. Excellent verbal and written communication skills with the ability to multitask are essential in these roles. Knowledge of computers and Microsoft software required (Word/Excel). Strong Work Ethic and desire to advance. We provide a starting salary of $30,000 a year with the potential for significant advancement. Benefits include: HealthCare Insurance, 401K, Paid Vacation &Sick Days, TransitChek, FSA & More About Us: Founded in 1977 and based in the Sheepshead Bay section of Brooklyn, we are a dynamic and growing company. We offer our services directly to customers as well as through strategic business partnerships in the life safety monitoring industry. We are conveniently located within walking distance of NYC Transit including: Subway (B, Q and F lines) and Buses (B1, B4 and B36). On premise parking is available for employees who drive. Please send your resume in the body of your e-mail (no attachments) to Register to View for immediate consideration.

Job Title: Customer Service Manager The Fountainhead Group, Inc. Company: New York's Job Exchange Location: New York Mills, NY Description: Customer Service Manager Register to View The Fountainhead Group, Inc. Job Description NY0933059. Customer Service Manager needed for the Fountainhead Group, New York Mills, NY. Individual will manage customer service department in order to provide 100% customer satisfaction. Qualified candidates must have a minimum of five years experience as a customer service manager. Minimum of an Associate's Degree in a business discipline is required. Must have excellent phone skills, above average computer skills, and be able to resolve conflicts in a professional manner. Hours: 8:00 am-5:00 pm, Monday-Friday, with overtime as needed. Qualified candidate must be a people person. Salary discussed; Benefits available. EEO/AAE Apply by e-mail ONLY: Register to View Job Benefits Dental Insurance Health Insurance Holidays 401K / Retirement Plan Vacation Job Summary State Job ID: NY0933059 Job Title: Customer Service Manager Company: The Fountainhead Group, Inc. Location: US - NY, New York Mills, 13417 AJE Reference Number: 529639278 Job Start/End Date: not provided Job Type: Regular Job Classification: Full Time Hours/Week: not provided Salary Range: not provided N/A Education: Associates Degree Required Degree/ Formal Training: Minimum of an Associates Degree Required Licenses/ Certificates : not provided Experience: 60 months Company Homepage: not provided More Information

Job Title: Customer Service Manager Company: Location: Buffalo, NY Description: Ideal candidate must have: Call Center or Retail Management experience. Daily operations, staff management. Must be proficient in MS Office. ** Please forward all resumes of interest **

Job Title: Client Services Manager Job Company: Xerox Location: New York City, NY Description: AutoReqId 6207BRCommon Job Title Client Services ManagerPrimary Work Location NY, New York CityEmployee Classification: Regular Full-TimeJob Description: At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.Organization Overview:As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the world's largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges.General Summary:Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive.Responsibilities: Project Management Analyze business processes and procedures, and gather and document project requirements. Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools. Coordinate and oversee client support activities and projects involving vendor, client and other related parties. Analysis & Reporting Combine data from multiple sources into forms suitable for analysis and reporting. Analyze results to identify significant changes and to find opportunities to improve operations. Develop and implement streamlined solutions to improve reporting processes.Requirements: Bachelors degree required, advanced degree a plus (MBA or JD). 2 -5 years of business experience dealing with various levels of business and technical staff. Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences. Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines. Strong team-oriented player also capable of working independently and taking ownership of projects without prompting. Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word).Drawing on diversity of a global workforce and offering an equal opportunity to achieve success.EOE M/F/D/V

Job Title: Customer Service Manager Trainee ( CORTLAND_13045) Company: Schwan Food Company Location: Cortland, NY Description: Schwan Food Company - Show all jobs for Schwan Food Company Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: CORTLAND State: NY Zip: 13045 Country: United States of America Job ID: schwanservice- Register to View _CORTLAND_13045_Jan_22_2010__3%3a59PM Job Channel: USA-NY Customer Service Posted: 01/26/10

Job Title: Customer Service Manager Trainee ( MONTGOMERY_12549) Company: Schwan Food Company Location: Montgomery, NY Description: Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE --> Company : Schwan's Home Service, Inc. Job Title : Customer Service Manager (Formerly Route Manager) Description : This outside sales position is responsible for selling a variety of frozen food to new and existing customers throughout an assigned route sales delivery area. The position is also required to build new customers and operate a commercial motor vehicle. Flexible schedules and routes may now be available in your area. DUTIES & RESPONSIBILITIES Sells and delivers frozen food and other company products to up to 120 customer's homes or places of business. Completes all assigned route and building days according to schedule determined by manager. Follows guidelines of Good Sales Practices, such as including but not limited to; displaying products, calling on all customers, following up on missed/not at home customers, professional demeanor and good hygiene. Seeks out and establishes new customers for the route system in the assigned areas. Makes sales presentations to prospective customers. Informs customers of new products and any special services. Addresses service complaints and works to resolve them. Communicates complaints and resolution to manager in a timely manner. Conducts daily safety inspections and safe operation of the commercial motor vehicle as required by regulation and company policy. Federal Stamp Program, company policies and Federal DOT compliance; compliance to state and federal traffic laws required. Filed daily sales reports via computer and completes all paperwork, and hand-held computer preparation for the next day in accordance with corporate procedures. Accounts for and turns in all forms of payment collected each working day at the designated depository in accordance with corporate procedures. EOE City: MONTGOMERY State: NY Zip: 12549 Country: United States of America Job ID: schwanservice- Register to View _MONTGOMERY_12549_Jan_22_2010__3%3a58PM Job Channel: USA-NY Customer Service Posted: 01/26/10