Customer Service Supervisor Jobs in Nebraska

Job Title: Customer Service Call Center Manager Company: Location: Lincoln, ne Description: We are seeking a Call Center Supervisor to monitor heavy phone usage, resolve customer service issues, and oversee the call center department. Review performance reviews and employee evaluations, advanced computer skills required, excellent pay and benefits. To complete an application and send your resume please click on the link below. Qualified applicants will be contacted for an interview.http://wausau-career-network.com?392284 Salary/Wage: $14.00 hr Status: Full-time Shift: Days • Location: Lincoln • Post ID: 2350811

Job Title: Customer Service Manager Company: Election Systems & Software  Location: Omaha, NE Description: Election Systems & Software, Inc Job Posting Customer Service Manager Omaha, NE Job #2762 Date:                      March 4, 2010 Department:           Customer Relations Location:                Omaha, NE SUMMARY Customer Service Managers (CSMs) are responsible for managing all activity required to position customers to execute successful elections and assure quality customer service. The CSM oversees all activity and communication between customers, internal departments, partners, and vendors within a specified territory and is responsible for assuring that all customer issues and questions are resolved and/or answered in a timely fashion. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Proactively organize and communicate all activity required to position customers to execute fair, accurate and smooth elections. Facilitate the successful planning and execution of ballot, coding, hardware, firmware, and software services including certification, delivery, acceptance, upgrade, training, and election preparation activities. Conduct and coordinate on-site work and billable services to achieve maximum billable utilization. Provide quality customer management and work to assure all customer issues, questions, and problems are resolved. Work with appropriate internal personnel to assist in providing accurate invoices to customers and resolving all billing, collections, and payment issues. Assist in the accurate and timely billing and service delivery for Hardware Maintenance Agreements and/or Extended Warranty Agreements for all customers within the specified territory. Act as the owner and main point of contact for customer deliverables, problems and questions within an assigned territory. Identify and refer potential selling opportunities to appropriate sales personnel. TALENT PROFILE Motivated, active, and enthusiasticabout providing quality end-to-end service to customers. Social and interactive aptitude with ability to work in cooperative team environments as well as performing supervisory activities. Highly organized with ability to monitor multiple project tracks and make process improvements based on analysis from information sets and quality metrics. Propensity to understand complex processes, systems and software applications. Ability to apportion necessary research, assistance, and consultation to make right-decisions. Ability to successfully perform duties in stressful and time-sensitive conditions. TRAVEL Moderate to High Degree of Travel (50 – 75%) MINIMUM QUALIFICATIONS: The following qualifications are considered the minimum for the associate at the point of initial hire: Education and/or Experience · Related Bachelors Degree required or equivalent related work experience required. Computer Skills · Must be proficient with MS Office Suite, Outlook and general office communication procedures. PHYSICAL DEMANDS:  The physical demands of this position would equate to the demands of a typical office environment.  WORK ENVIRONMENT The work environment may vary from that of a typical office, to a production or warehouse atmosphere. Required to consistently demonstrate adherence to all types of security requirements and accepted practices as stated by the current ES&S Security Policy, while ensuring that all assigned personnel comply with the following: Must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-Disclosure, or Proprietary Matters, Confidential Matters and Non-Competition agreements, and the current ES&S Security Policy Manual. PLEASE RESPOND BY:       03/14/2010 ADDITIONAL COMMENTS: When applying for this position please reference job number #2762. Please fax resumes to Register to View or e-mail to Register to View Equal Opportunity Employment/Affirmative Action Modify / Close Posting

Job Title: Supervisor Customer Service - (LTD Claims) - Multiple Positions Company: Mutual of Omaha Location: Omaha, NE Description: Founded in 1909, Mutual of Omaha is a solid, family-oriented company thats reliable, trustworthy, knowledgeable and caring. We are a full-service, multi-line provider of insurance and financial services products for individuals, businesses and groups throughout the United States. We are committed to providing outstanding service to our policyholders. Our commitment to customer service is the cornerstone of our vision and values.Supervise the day to day operations of the Customer Service Operations unit. Responsible for performance of subordinates and execution of department, area, unit, and Company initiatives to improve business processes and foster profitable growth. Specifically responsible for the monitoring and coaching of subordinate staff to ensure performance. Reports to manager and provides input for short range planning and assists with the execution of long range organizational initiatives.ESSENTIAL JOB FUNCTIONSPlans, organizes, staffs, leads and controls activities pertaining to the Customer Service unit which may include: planning projects and capital and human resource budgets; interviewing, selecting and training subordinate staff; monitoring and appraising performance of subordinates to hold them accountable for end results including human resource management; coaching and motivating subordinates; administering disciplinary action as needed; administering compensation to subordinates; ensures that Customer Service department complies with affirmative action guidelines.Ensure all daily activities support the divisions effort to meet or exceed Corporate policies, procedures, and/or directives while meeting or exceeding expense management objectives. Identify areas of non-compliance, assist with developing procedures to modify and/or enhance existing processes, and initiate corrective action.Monitor quality progress and performance by service observations of staff to maintain the quality and quantity of work produced by the unit in accordance with established quality and time-service standards. Remains abreast of pertinent federal and state legislation affecting claims processing and sales producer handling. Additionally works with staff to introduce quality assurance processes to associates. Ensures daily activities support efforts to meet or exceed Corporate policies, procedures, directives, and expense management objectives. Prepares and provides reports to management that document the effectiveness and quality results of the unit. Reviews output reports and drafts logs and corrects discrepancies to avoid reporting errors. Schedules and coordinates management of peak volume and need driven staff allocation.Develop the team concept in staff through training, communication, and delegation of responsibility. Establish, implement, and supervise training requirements. Supervise and plan section training ensuring efficient growth and development of section personnel. Continue to develop leadership skills and industry knowledge.Participate in the tactical development of short-range business plans and secondarily assists with the execution of long range organizational initiatives. Aids cross-functional work groups that analyze, develop, and implement processes, procedures and activities that enhance corporate profitability, efficiency and/or quality. Provides expertise in benefit design, underwriting requirements, and administration capabilities as needed. Works with supporting departments to resolve delivery/system/quality issues.Defend the Companys position on lawsuits which could involve punitive damages totaling in the millions of dollars by assisting the Law Division on all lawsuits to include participating in depositions or trials. Review, analyze, and take appropriate action on customer issues, attorney inquiries, threatening correspondence, Presidents correspondence, consumer and Insurance department threats, complaints, or inquiries.

Job Title: Delivery Route Manager & CSR Company: Dry Cleaning Station Location: Lincoln, NE Description: Delivery Route Mngr PT-FT & PT CSR Deliv. Route Mngr: pick-up / drop off / door-to-door sales. Apply in person at: Dry Cleaning Station: 4815 Old Cheney Rd. 423-5580.

Job Title: Call Center Supervisor Company: Location: Lincoln, NE Description: Call center supervisor needed to manage office work flow. Must be organized and highly motivated. applicant needs high school diploma full time monday thru fridays with one rotating weekend out of the month. Management experience is a plus but on the job training is offered. Position is salaried with health benefits for immediate consideration please email Register to View to set up an interview and begin application process. Please no phone calls or walk ins all interviews by appointment only.

Job Title: Customer Service Supervisor Company: Elisa Ilana  Location: Omaha, NE Description: Customer Service Supervisor The economy is booming at Elisa Ilana, and we are adding a Customer Service Supervisor to the team. This fast-moving position involves multiple aspects of the operation. Customer service, order processing, inventory control, process improvement, training and employee supervision are responsibilities built into this position. Successful candidates will demonstrate they are promotable to management. If you are talented, organized, and possess solid supervisory skills, respond to this advertisement. We want to meet you! Requirements: · Undergraduate business degree or equivalent education/experience · Working knowledge of Microsoft Office products · Supervisory experience including the ability to organize and motivate a team · E-commerce experience greatly helpful · Customer service experience · Track record of dependability and stability · Excellent time management skills · Vendor relationship experience helpful Modify / Close Posting

Job Title: Customer Service Manager Company: Location: Lincoln, ne Description: We are currently seeking a Customer Service Manager to supervise our employees. The goal of the Customer Account Manager is to build relationships with top tier assigned accounts which have generated the highest revenue in the business unit. The Customer Account Manager is expected to up-sell, cross sell add-on services, and suggest/recommend services. Representatives will understand unique customer needs and match the appropriate services to their customer's need by building value and closing the sale. Customer Account Managers are also expected to ensure and protect all maintenance revenue streams. If interested, please send us your resume and cover letter by clicking the link below, or email Register to View Qualified applicants will be contacted for an interview. http://wausau-career-network.com?433736 Salary/Wage: $14.00hr Status: Full-time • Location: Lincoln • Post ID: 2358610